Trusted Agent profile

Bourne Estate Agents in Farnham, Guildford, Woking and 6 more

4.7

★★★★★ Excellent

1,944 reviews across 9 offices and 4 platforms

Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Ash Vale, Cobham and Petersfield. Together they have 1,944 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,755

Reviews on Google

All 9 offices

Facebook logo

4.6 / 5

68

Reviews on Facebook

Business-wide

Yell logo

4.2 / 5

5

Reviews on Yell

All 9 offices

Trustpilot logo

116

Reviews on Trustpilot

Business-wide

Our offices

Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,755 reviews on Google only. Show every review

5/5

Google

We recently purchased our home through Bourne both Gemma and Ayisha provided a huge amount of useful information and support throughout. It was a long journey but we got there in the end. Ayisha and Gemma went above and beyond and nothing was ever too much trouble. They were always at the end of the phone. They were professional from start to finish, very diligent and organised. I highly recommend and cannot thank them enough.

Gemma · 16 December 2025 · Bourne Estate Agents Alton

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Gemma. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

5/5

Google

We’ve been buying our first home through Bourne Estate Agents in Godalming and the experience has been really positive. A special mention to Tilly, who has been great throughout. She’s been a really helpful link between us and the seller, kept us updated, and always got back to us quickly. As first-time buyers we had quite a few questions, and she was always patient and clear in her answers. Overall, it’s been a smooth process and we really appreciate Tilly’s support. Would happily recommend.

Amy · 16 December 2025 · Bourne Estate Agents Godalming

Agent replied · 16 April 2026

Thanks, Amy! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

The team at Bourne Ash Vale were very helpful in making the process of purchasing my first property as smooth as possible. Gary was very communicative throughout the process and Jim liaised with the solicitors to ensure progress between exchange and completion. Overall, a pleasure to deal with.

Tim · 15 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

Thanks, Tim! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Had a great experience finding a suitable property with the help of Elarose, fast replies to queries and really suitable property recommendations. All costs from the start were transparent, would highly recommend their services.

Tyler · 15 December 2025 · Bourne Estate Agents Guildford

Agent replied · 14 January 2026

Thanks, Tyler! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Great service from the team at Bourne, especially Jim Norman who helped us through the process once we had found our buyer. We will definitely recommend Bourne, and hope to use them again in the future.

Shaun · 15 December 2025 · Bourne Estate Agents Guildford

Agent replied · 14 January 2026

Thanks, Shaun! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

1/5

Google

Disappointing Experience, Not on the Seller’s Side My experience with this estate agency was extremely frustrating and left me feeling unsupported as a seller. Throughout the process, it felt as though they were far more interested in keeping the buyer happy than representing my interests. Any time an issue or disagreement arose, they seemed to side with the buyer just to make sure the sale went through, rather than standing up for the person who was actually paying them to sell the property. Another major concern was their fixed-fee structure. Because their fee doesn’t change regardless of the final sale price, there was absolutely no incentive for them to push for the best possible offer. Instead of negotiating strongly or trying to maximise the price, they were quick to encourage acceptance of any offer that came in. It felt like their priority was simply closing the deal, not achieving the best outcome for me. Overall, I wouldn’t recommend this agency to anyone looking for motivated, seller-focused representation. My impression was that their approach prioritised convenience over effort and buyers over sellers.

Courtney · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

Dear Courtney, We have checked our records and can’t find any details that match your name or the situation you’ve described. Without more information, it’s not possible for us to look into this properly. If you believe this relates to Bourne Ash Vale, please get in touch with me directly so I can investigate. We take our responsibilities very seriously and always aim to deal with clients in a fair and transparent way. Hayden Gissing Branch Manager Bourne Estate Agents - Ash Vale hgissing@bourneestateagents.com

5/5

Google

Amazing agency. Bourne at Ash Vale, Gary Cross is the man, to get hold off.. from viewing to moving in , he was constantly there, supportive and kind. Had a lot of patience and was keeping me updated all through out. Loved his service. Would definitely recommend Gary and Bourne ❤️❤️❤️🍾🥂KEEP UP THE EXCELLENT JOB GARY AND TEAM. …

Dr · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

Thank you for taking the time to leave a 5-star review, Dr Vishal. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

5/5

Google

Absolutely fantastic experience from start to finish. Gary and Hugo have been incredibly helpful throughout the entire process, always prompt with their replies and quick to answer any questions we had. Gary, in particular, has been fantastic, offering layout ideas during our second viewing that created more usable space, and proactively chasing solicitors on both sides to keep everything moving forward. As a first-time buyer, the whole process can be overwhelming, but the team genuinely made it so much easier and far less stressful. Thank you all for your support

Beth · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

Thank you for your 5-star review, Beth! We’re thrilled to hear you had a great experience. If there’s anything else we can do for you, please let us know.

5/5

Google

Great service provided by the team at Adh Vale while selling our house.

Adrian · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

We really appreciate your glowing review, Adrian, thank you for choosing us!

5/5

Google

Fantastic brilliant team at Bournes Ash Vale , Gary worked with us throughout the whole process, couldn’t have asked for more , always contactable, nothing was too much trouble, we also appreciated that all team members could help and know exactly where we were through the process , we also used the recommended Conveyancing company, again 5*

Jan · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

Thanks, Jan! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.

5/5

Google

Helpful office, from viewing to completion the team, (Gary was our primary contact and was great,) were helpful and friendly. Any small bumps in the process were smoothed over by them. Would quite happily use again when the time comes to move.

Ben · 13 December 2025 · Bourne Estate Agents Ash Vale

Agent replied · 12 January 2026

We really appreciate your wonderful 5-star feedback, Ben! It’s great to know you enjoyed your experience, we’re always here if you need anything else.

5/5

Google

Having bought my property through Bourne in 2022, I had no hesitation in using them for my house sale 3 years later. The Farnham branch of Bourne have been excellent throughout the process of selling my house. However I'd like to single out Rebecca, who was absolutely fantastic from beginning to end. She kept me updated at every stage, and remained reassuring and calm during a lengthy and sometimes difficult and stressful process. I always felt supported by Rebecca, and always appreciated her being truthful with me. I couldn't have done it without her, and wouldn't hesitate to recommend Rebecca and Bourne to anyone thinking of selling their home in Farnham and surrounding areas.

Sarah · 12 December 2025 · Bourne Estate Agents Farnham

Agent replied · 19 June 2024

Thank you Sarah, your review is so kind and we really do appreciate it. Rob is delighted to have made the process smooth for you. All the best in your new home-Kind regards Adrian

5/5

Google

Andrew and his team were both friendly and professional throughout the selling process. Their enthusiasm making them a pleasure to work with and bringing things to a successful conclusion. I have no hesitation in recommending them if you have a property to sell.

Paul · 16 November 2025 · Bourne Estate Agents Woking

1/5

Google

⭐ If I could give 0 stars, I would. Rubbish service from Bourne Lettings Woking. From day one, it’s been a string of errors, wrong information on key collection, cleaning not done, and complete lack of accountability. It feels like tenants’ time is there to be wasted while rent is taken promptly, with no service delivery or maintenance follow-through. Expect to send 5 to 10 chaser emails just to get a single response from their property team. Every issue is brushed off with “the landlord hasn’t approved it yet,” leaving things open-ended for weeks. No SLAs, no timelines, no urgency, just endless waiting. They clearly work with unresponsive landlords and hide behind that excuse instead of managing them properly. Once you’ve moved in, you’re stuck because they know it and act accordingly. Absolutely horrible experience and would strongly advise future tenants to stay away from Bourne Woking.

Avnish · 16 November 2025 · Bourne Estate Agents Woking

Agent replied · 16 October 2026

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. Our Lettings Manager and Property Management team are currently looking into the issues you’ve raised to ensure they are resolved as quickly as possible. We appreciate your patience while we work towards a satisfactory resolution and will be in touch directly to update you.

5/5

Google

Would highly recommend Bourne Woking branch. They provided a great service and even helped with my purchase getting me information I was struggling to get. Don't think I will be moving for a while but would certainly recommend them over other Estste agents in Woking.

Margaret · 16 November 2025 · Bourne Estate Agents Woking

5/5

Google

I could not recommend and thank Bourne estate agents enough. Their professionalism and attentiveness is no match for the other estate agents in Woking. I had listed my flat for sale with Seymour’s but wish I had gone with Bourne from the beginning as their customer service is next to none. Shaun was brilliant at navigating a situation which the previous agent was not capable of handling and he kept me updated for both the sale and purchase. I did not once have to chase Shaun for updates and he kept on top of the solicitors to ensure the process was progressing without delay. If you value a good customer experience then Bourne is the only option

Stefania · 16 November 2025 · Bourne Estate Agents Woking

5/5

Google

Bourne Estate Agents, Woking are literally the best I have ever used! I could not recommend them more highly. They kept me updated on progress (constantly), chased all sides (to ensure progress) and were an absolute pleasure to work with. They frequently went above and beyond as we were not in the country. They exceeded expectations! Thank you!

Jakaranda · 16 November 2025 · Bourne Estate Agents Woking

5/5

Google

Excellent service thank you. Viewings managed so efficiently; all staff contacts were excellent - very professional - and fortunately a relatively quick sale was achieved. Just great service - Thank you.

Raymond · 16 November 2025 · Bourne Estate Agents Godalming

Agent replied · 16 April 2026

Thank you for taking the time to leave a 5-star review, Raymond. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.

5/5

Google

Although we did not end up buying through Bourne I felt obliged to say that Chris did a fantastic job helping us with our search. Listened to exactly what we needed and did not flood our inbox with properties that weren’t the right fit and waste our time. Would recommend.

Keith · 15 November 2025 · Bourne Estate Agents Guildford

Agent replied · 14 January 2026

Thank you for taking the time to write your review. We do appreciate the positive feedback about Chris. We hope you enjoy your new home. Regards Bourne Estate Agents

1/5

Google

I think they under valve and always have some one to buy at that valve but allows others to view at a higher asking price then sale to the one who was all ways going to buy and they will then tell you no one have offered over these valve then will sell it to the one who was going to buy it in the first place we will wait to see.

Simon777 · 12 November 2025 · Bourne Estate Agents Alton

5/5

Google

Hugo and Steve went above and beyond selling our property Nothing was too much they are both a credit to the industry I would recommend Bourne estate agents in ash-vale over any of the other competitors Thank very much to all the team

Amanda · 18 October 2025 · Bourne Estate Agents Ash Vale

Agent replied · 3 December 2024

Dear Amanda, Thank you for your kind words and for taking the time to share your experience with us. Hugo and Steve are thrilled that their efforts made such a positive impact during the sale of your property. Your recommendation means the world to us, and we’re delighted that you chose Bourne Estate Agents. If there’s anything we can assist with in the future, please don’t hesitate to get in touch. Wishing you all the best in your next chapter. Kind regards, Hayden Gissing Branch Manager

5/5

Google

Love Bourne. Originally, as property managers, they really impressed me with their professionalism and handling. So much so, that when it came to the sale, it was a no brainer to use them again. Everything went really well and without any of the stereotypical Estate Agent BS we sadly see so often in this business. Special thanks to Hugo (and Hayden) for his professionalism and tenacity even after the sale and through to completion. Also to Becky and the lettings team, who were all excellent and always communicated well. I would highly recommend Bourne as one of the few great players in this field.

Techtonical · 18 October 2025 · Bourne Estate Agents Ash Vale

Agent replied · 2 November 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with both our property management and sales teams. It's always our goal to provide a seamless, professional service without any of the typical frustrations, so it’s fantastic to know we met your expectations. Thank you again for choosing Bourne and for your high recommendation! We look forward to being of service to you again in the future. Many thanks, Hayden Gissing Branch Manager

5/5

Google

I recently sold my house with Bourne Estate Agents and I cannot recommend them enough! Hugo and Hayden provided an exceptional service from start to finish. They were professional, knowledgeable, and always kept me updated with clear communication throughout the entire process. Selling a house can be stressful, but they made it a smooth and enjoyable experience. I am grateful for their hard work and dedication. Thank you Bourne Estate Agents, for a job well done.

Symon · 18 October 2025 · Bourne Estate Agents Ash Vale

Agent replied · 25 March 2025

Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that you were pleased with the service provided. Ensuring a smooth and stress free process for our clients is always our priority, and it’s fantastic to know that we achieved this for you, Symon. Your kind words mean a great deal to us, and we truly appreciate your recommendation. Wishing you all the best in your new chapter, and please don’t hesitate to reach out if we can be of any assistance in the future. Many thanks, Hayden Gissing Branch Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Bourne Estate Agents is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Lettings
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, South East

ESTAS 2026: 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode across eight branches.

ESTAS winners in three years, the group and its branches: 2024, 2025, 2026. ESTAS award winner every year since 2024.

ESTAS awards by year, 2024 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Bourne Estate Agents is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Bourne Estate Agents

Which Bourne Estate Agents office has the most reviews?

Farnham has the most, with 542 reviews rated 4.7 out of 5, followed by Guildford with 531.

Where are the Bourne Estate Agents offices?

The nine Bourne Estate Agents offices, by town:

  • Alton: 72a High Street, Alton, GU34 1ET
  • Ash Vale: 244 Shawfield Rd, Ash Vale, GU12 5DJ
  • Cobham: 13 Oakdene Parade, Cobham, KT11 2LR
  • Esher: 29 High Street, Esher, KT10 9RL
  • Farnham: 29 Downing Street, Farnham, GU9 7PD
  • Godalming: 41 High Street, Godalming, GU7 1AU
  • Guildford: 5a Trinity Gate Epsom Road, Guildford, GU1 3JT
  • Petersfield: Swan House, 2 Swan St, Petersfield, GU32 3AD
  • Woking: 36 Commercial Way, Woking, GU21 6EN
Has Bourne Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Farnham won Gold, Alton won Trusted Agent and two more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in South East, and its branches won 1 Gold, 3 Silver, 3 Bronze, 1 Best in County and 8 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2018.

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