5/5
GoogleExcellent company, friendly attention and nice people.
Trusted Agent profile
Black Katz reviews in London
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Our offices
Black Katz's six offices, most reviewed first. Each has its own page.
- Black Katz London (199b West End Lane)199b West End Lane, NW6 2LJ199 reviews · 193 on Google (4.1)10 in the last 90 days
- Black Katz London (69 Parkway)69 Parkway, NW1 7PP190 reviews · 184 on Google (3.6)1 in the last 90 days
- Black Katz London (78 Borough High Street)78 Borough High Street, SE1 1LL172 reviews · 166 on Google (3.9)3 in the last 90 days
- Black Katz London (22 Baron Street)22 Baron Street, N1 9ES83 reviews · 77 on Google (3.8)0 in the last 90 days
- Black Katz London (1 Topsfield Parade)1 Topsfield Parade, Tottenham Lane, N8 8PR79 reviews · 73 on Google (4.3)0 in the last 90 days
- Black Katz London (24 Shepherds Bush Road)24 Shepherds Bush Road, W6 7PJ8 reviews · 2 on Google (1.0)0 in the last 90 days
Latest reviews from every Black Katz office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSilvia and the rest of the Black Katz West Hampstead team are wonderful. Silvia made looking for a new place quick, easy and enjoyable. She was very attentive, professional and friendly and only showed me properties that fit the description of what I was looking for and within my budget. They are really driven for customer satisfaction, the paperwork and referencing was really fast and straightforward and a lot of it was done online saving some paper and trees! The process went by so smoothly I looked at a place on Tuesday and that Friday I had my keys, really couldn’t be happier with Silvia and the team. I very highly recommend!
5/5
FacebookYes that's the girl who dealt with us very helpful and knowledgeable
5/5
FacebookThe little blonde girl fink her names lorraine was amazing really looked after me x
5/5
FacebookRating only, no written review.
5/5
FacebookGreat Team!
5/5
FacebookGreat company lovely staff especially the girl lolly Me and my partner rented a property and she was so helpful nothing was to much
1/5
GoogleAwful management, they gave us a property with a broken boiler and after 45 days the boiler is still faulty despite of our constant chasing. And now a new pipe blew up, still from the boiler, and a part of the property is flooded too, and we are without heating and water at all for the entire property. We are in full emergency but the managers do basically nothing. So far 45 days of trouble for us, and just a few hours of work for them. Their contractors don't seem to want to come here and solve the problems once and for all. Does the landlord know what these people are doing to us and to his property? More reviews to follow..
4/5
GoogleGood service, thank you
1/5
GoogleTaking the client to a flat with fake pictures, that is an old stupid method to use in 2017 lettings market. What are you guys expecting?! The pictures were looking great, the flat looks different and bad, no worries, I will take it!
5/5
GoogleGreat experience!!! Thank you to Aidan and Gemma for providing a excellent service. After paying everything, we just waited for our moving date. We got the property very smooth and easy. I would highly recommend black Katz.
4/5
GoogleVery nice and helpful, found me a place in no time!!
5/5
GoogleI would definitely recommend Black Katz and in particular Andrius. He was extremely helpful and answered my messages even out of hours and weekends when I wasn't expecting a reply straight away. I found all the staff to be professional and friendly and they provide an extremely efficient service.
1/5
GoogleInefficient administration, requiring repeated chases to merely do their job; tendency for providing conflicting and inconsistent information when you require servicing of your rental flat, including outsourcing to dodgy contractors who can only remedy your issue(s) during the working day; and an intolerably poor grasp of the English language, resulting in incoherent (not to mention unreasonable) contractual terms. Poor, to say the least.
1/5
GoogleWill always take the landlords side regardless of wether they're right or wrong. I was shouted at over the phone and told I had issues. Avoid!!
1/5
GoogleHigh and unfair fees ... Avoid at all cost.. Very off putting for tenants. (Should also matter for landlords) For a tenancy swap total fee is 350gbp and they won't even reduce of two people move in the same time.
5/5
GoogleDespite a landlord that was extremely incompetent, Black Katz estate agent (namely Michelle) were extremely supportive throughout the tenancy. Would recommend!
1/5
GoogleThese people do not even deserve one star. I've never been a person to write a review, let alone a bad one, but I felt the need to go out of my way to alert people to how unprofessional, disorganised and flat out RUDE these estate agents are. Never in my life have I dealt with more unprofessional people (not limited to Estate Agents - the most unprofessional people I've EVER had to deal with in ANY context). You won't be dealing with one agent, but several will harass you constantly, they will completely ignore your wishes with bully tactics until they either do what they want anyway, or you give in because they are so annoying. 7 different agents have contacted me personally - another 2 have contacted my housemate. I'm still unsure as to how they got my personal phone number either - my work number was provided on the rental application (which I still have a copy of). They have had my name wrong THREE different times, as three completely different names (despite my constant corrections), they have said that they had "just spoken to me" when they had in fact called my MALE housemate. They have disturbed me at work multiple times (despite me interrupting and saying that it wasn't a good time to talk, could we speak later (nor did they ask or apologise for the inconvenience)). Once the property was rented, 3 of them all then sent me rude, passive-aggressive text messages to my personal phone regarding the process. The biggest issued was that they TRESPASSED onto the property, despite express refusal at consistent (not one or two) viewings at unreasonable times and also argue that you agreed to said trespassing over the phone with a different colleague, during a conversation which was completely unrelated. All of this is done whilst try to argue that what they are saying is (inaccurately) "by law", despite me having extensive knowledge of such "laws", and also knowing having extensive knowledge as my rights as a tenant. Disgraceful. Avoid at all costs.
5/5
GoogleQuick, efficient, and transparent costs right from first contact. Andrius was great. We had spent over 2 months looking for a property meeting a lot of unorganized agents. Andrius knew all the details about the flat and was fantastic at getting back to us on all our questions. Zero negatives .
5/5
GoogleProperty search has been so stressful until I have come across these guys. Even though my budget was tight and I was desperate to find a place asap, Andrius has showed me couple of places in SW and I found the perfect home. Also many thanks to manager Alex for being a true professional. I would definitely recommend Black Katz Clapham office to everyone!
5/5
GoogleGreat experience!!! Thank you to Aidan and Gemma for providing a excellent service. After paying everything, we just waited for our moving date. We got the property very smooth and easy. I would highly recommend black Katz.
1/5
GoogleHorrible customer service, Staff is RUDE to the point they laughed at my Bf face when he explained our availability. Who do you think you are? Try to be more respectful towards your customers, and people in general. We won't spend our money in a company that hired such as rude people
1/5
GoogleAgent never showed up to the viewing
5/5
GoogleHelpful and quick response !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Black Katz
How many reviews does Black Katz have?
Black Katz has 695 reviews across its six offices, rated 3.9 out of 5 overall: 688 on Google, 7 on Facebook. Company-wide Facebook reviews for Black Katz are counted once, not once per office.
Which Black Katz office has the most reviews?
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
Where are the Black Katz offices?
The six Black Katz offices, by town:
- London (1 Topsfield Parade): 1 Topsfield Parade, Tottenham Lane, London, N8 8PR
- London (199b West End Lane): 199b West End Lane, London, NW6 2LJ
- London (22 Baron Street): 22 Baron Street, London, N1 9ES
- London (24 Shepherds Bush Road): 24 Shepherds Bush Road, London, W6 7PJ
- London (69 Parkway): 69 Parkway, London, NW1 7PP
- London (78 Borough High Street): 78 Borough High Street, London, SE1 1LL
