Trusted Agent profile
★★★★★
1,798 reviews across 8 offices and 3 platforms
Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,798 reviews on three platforms, rated 4.7 out of 5 overall.
1,359
Reviews on Google
All 8 offices
1
Reviews on Yell
All 8 offices
438
Reviews on Trustpilot
Business-wide
Benham and Reeves's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from Benham & Reeves Hampstead branch. Professional, attentive and efficient. I am very pleased with the Lettings service so far.
Dear LS, Thank you taking the time to review our Hampstead office, I will pass on your kind words to the team! Kind regards, Emily Taylor
5/5
GoogleRating only, no written review.
Dear Domonkos, Many thanks for rating our Beaufort Park office on Google Plus. Kind regards, Emily Taylor
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleFantastic service received by Sam and the team. thank you
Dear Serif, Thank you for reviewing the Beaufort Park lettings team. We’re pleased to learn that you are happy with the service provided by Sam and the rest of the Beaufort Park team. We wish you the best with your tenancy. Kind regards, Emily Taylor, B&R Marketing
5/5
GoogleWe are very happy the service provided by Sam,and his team
Dear Farkas, We appreciate you taking the time to post this review on Google Plus. I am pleased to learn that you are satisfied with the services provided by Sam and the rest of the Beaufort Park team. Many thanks once again. Kind regards, Emily Taylor
5/5
GoogleVery impressed with their services, always willing to go above and beyond. Keep up the good work
Dear Chike, Thank you for taking the time to review our Beaufort Park office and I am delighted to learn that you are impressed with their service. Thank you once again. Kind regards, Emily Taylor
5/5
GoogleAbsolutely professional agent, appreciate for all efforts to helping my families to get a home to rent.
5/5
GoogleVery good servise give by my agent as he helped me move from China and found me a very good apartment Rahim is helping me through every step i have alrwady recommend him to all my contacts looking to rent and they also very pleased with benham and reeves with there very excellent team. Xiexie
5/5
GoogleExcellent helpful people,I had been interacting with them (particularly Rahim) around two years and they were always supportive. I am supper happy with their services and highly recommend them.
Dear Emad, Thank you for taking the time to post this lovely review. I will certainly pass on your kind words to Rahim and the Beaufort Park team. Many thanks once again. Kind regards, Emily Taylor
1/5
GoogleBe very aware of their practice, considerably high admin fees , charge tenants deposits of up to 10 weeks ! They claim to be the official agent of Beaufort park ? Not according to Berkeley group head office . Another concern I have is their staff like to take advantage of students especially foreign students by charging fees to negotiate discounts . certain reviews I’ve noticed are friends of theirs , not honest at all clearly a bit dishonest to ask your friends to leave a review . I noticed that many people complain about their deposits not being returned. Especially students who claim their charges are high for end of tenancy cleaning and repairs .
5/5
GoogleI worked with Benham & Reeves when moving to Beaufort park and my experience was beyond great! Sam was so hopeful and continues to be helpful even now I have moved in. The process ran very smooth and I would absolutely recommend.
Dear Lydia, Thank you for taking the time to post this lovely review. We’re pleased to learn that the team were able to assist with your move to Beaufort Park. I will certainly convey your kind words to Sam and the rest of the team. Kind regards, Emily Taylor, B&R Marketing
5/5
GoogleRecently I rented a property from the Beaufort Park office and was extremely impressed by the services provided by the team. I had an issue at the start of the tenancy and Sam managed to get it resolved very efficiently. Thank you
Dear Lawrence, Thank you for posting this lovely review. I am glad that the team were able to sort out the issues at the start of your tenancy. I will pass on your feedback to the team. Thank you once again. Kind regards, Emily Taylor
4/5
GoogleGood and reliable experience working with BR. Quite approachable and very helpful team right from the beginning till the end of tenancy which was for about 2 years.. We have always received a prompt response to all our questions and communication especially with repairs and fixes.
Dear Debashree, Thank you for posting this lovely review, the Beaufort Park team will be thrilled to learn you rated them highly. We are glad you enjoyed a smooth tenancy, wish you the best. Kind regards, Emily Taylor
5/5
GoogleThe Beaufort Park office has been renting my properties for the last 10 years and I have never experienced any issues with them and with the tenants that they found for me. I have reffered many of my friends and family to them and they are just as happy. Very friendly and professional. Keep up the hard work.
Dear Ladi, We truly appreciate you taking the time to review us. I am delighted to learn that the Beaufort Park office has been successfully renting your properties for the last ten years. I will convey your kind words to the team. Thank you once again. Kind regards, Emily Taylor
5/5
GoogleI have received an excellent service. I have visted the Agency on Friday and met Rahim who was very professional, friendly and helpful and kept me updated with the rental process from start to finish. I got the keys on Wednesday. It was an outstanding experience, easy, fast and efficient. I would really recommend Benham and Reeves.
Dear Rory, Thank you for recommending our Beaufort Park lettings branch. I am glad that we were able to make the moving process as smooth and stress-free as possible. I will certainly pass on your kind words to Rahim and the team. We wish you a successfully tenancy. Kind regards, Emily Taylor
5/5
GoogleI have been renting via Benham & Reeves since 2011 and I have had a great experience while dealing with the agency especially with Sam Shah, the manager at the Colindale branch. From the moment I entered their office, I could feel cared for and treated with professionalism and attention. The team at Colindale is helpful and friendly and their secretary Anne has been always polite and respectful. Also my first landlord was amazing and responded immediately to all my queries. I can strongly recommend the Benham & Reeves to potential tenants and their service is truly five star, which does make the moving house process smooth and stress free.
Hi, What a lovely review! Thank you for taking the time to leave your valued feedback. I am glad that the Beaufort Park team have been able to offer you a good service over all these years and have been responsive to your needs. I know Sam, Anne and the rest of the team at the Beaufort Park branch will be delighted to receive your comments. Kind regards, Emily Taylor
1/5
GoogleThe check-in is managed by the agency below the apartment. When checking in, a female employee called Xenia showed us upstairs. I asked her whether we could get a second set of keys to which she replied that she'd go downstairs and call the person I had been whatsapping with. We were in a rush so I ordered a cab to pick us up 10 minutes later. When she didn't come back up after 10 minutes, I went downstairs and she was chatting on the phone. I waited another 2 minutes and then gestured to her that we'd have to leave. She impatiently put the hand over the phone and asked me what I wanted. I asked her whether she'd reached the person to ask about the keys. She responded "In case you can't tell I'm on the phone right now". I said that there was no need to be rude to which she responded "You're being rude actually". I don't know how this business is still in operation given that the nature of business requires their employees to be in customer-facing roles a lot of the time.
Hi Karin, this old alert has popped up on our system which I checked and I believe we answered you via direct message back in 2018 but I wanted to publicly add a note in case there is any further issue. Kind regards, Emily Taylor, B&R info@benhams.com
1/5
TrustpilotWorst agents I have ever dealt with…
Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June
5/5
TrustpilotKensington Office
Kensington Office. Jonathan, Kyle and Teresa were so helpful, friendly and patient I would recommend them to anyone.
Hi Steph, as newbies on Trustpilot, we are a bit delayed in saying thanks very much for your review and comment, our Kensington team were very enouraged by your comments. Kind regards, Emily Taylor, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
1/5
Yellavoid this agent
Both the agent and the overseas landlord they represent can't care less about the SAFETY of their tenants as long as rent is paid. After we got fed up and moved out, it took them 6 weeks to release the schedule of deduction from deposit. The contract states: 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit They have breached this clause when they remained silent for 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to me, when they notified that there 'may' be deductions, it served as a proper notification. Maybe so in a convoluted legal way but this is the most dishonest practice. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN.
5/5
TrustpilotRent a flat in North London
Rent a flat in North London, straight forward no problem!
Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 861 reviews rated 4.6 out of 5, followed by Hampstead with 678.
The eight Benham and Reeves offices, by town:
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
