Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuper supportive estate agent in Canary Wharf
We are incredibly thankful for all the assistance, help and surprising kindness shown to us by everyone at Benham & Reeves in selling our flat. In particular Maciej (Canary wharf office) was really amazing especially the speed in replying to answering our emails however minor the query. Even once the flat was sold Maciej still checked in 3 times that all was ok. We really are thankful to Maciej and the whole of the Benham & Reeves team.
Bella · 14 July 2026
Agent replied · 25 September 2026
Hi Bella, many thanks for your very kind service ackowledgement here which Maciej and the Canary Wharf sales team are really thrilled to see. It has been a pleasure to help you sell your property and the after-sales courtesy is all part of the service. Thank you again for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
Trustpilot100% remote management and all's good
I am 100% relying on Benham & Reeves team to manage my property as I live abroad - there are a few hiccups along the way but Ivan and his team are supporting me through these and so far I do not have major troubles in terms of keeping my flat in good condition (though I've never seen it myself) and collecting rents. They definitely know about my flat better than myself. Thank you for treating my flat as if it's your own.
R · 27 June 2026
Agent replied · 25 September 2026
Hi RT, we are thrilled to hear as an overseas landlord of London property you are having a stress-free lettings experience thanks to our Highgate lettings and property management teams. We are glad to be meeting your service expectations and appreciate your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessional teamwork
Benhams manage the letting of my 2 flats and have recently found new tenants for both flats. Amelia Wright & Samuel Collins were both very helpful and the lettings went smoothly apart from a slight glitch where last minute, it was discovered a piece of furniture was missing from one of the flats. Claire Greenwood very smoothly sorted this out and made sure the furniture was in place in time for the new tenants. Thanks to all at Benhams who are involved in managing my flats, your professionalism is much appreciated.
Clare · 31 May 2026
Agent replied · 11 June 2026
Hi Clare, we appreciate you sharing a five star rating here and are thrilled to hear you are having such a good service experience from our lettings and management teams. We are glad you are benefiting from the expertise on offer and things are working well for you as a landlord with Benham and Reeves. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotAbbas Efir was absolutely excellent as…
Abbas Efir was absolutely excellent as Property Management Administrator. He could not have been more helpful and efficient at all times. Shali Motachande as Lettings Negotiator was also terrific. The missing star is because of my unfortunate experience with the Property Manager responsible for making the inventory checkout and deposit nightmarish last year. She knows who she is and I do hope she improves!
Simon · 15 September 2026
Agent replied · 25 September 2026
Hi Simon, thanks for your kind service feedback which is appreciated by our lettings and property management team. Both Abbas and Shali are encouraged to know you've felt well supported by them. We regularly review our training programme and reviews are part of our learning process. Thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotA good agency for landlords
Amelia Wright helped me to find tenants for my property. The listing was uploaded with photos and a video very quickly. The property was overpriced initially and issues with the market meant it was empty for 3 months which wasn't ideal. The Property Manager Kaitlyn is very responsive and helpful. I would recommend B&R as their fees are reasonable and they are a well-known company. Sometimes they aren't in the office, but they do respond by telephone, WhatsApp and email in good time.
Natnatnat · 15 May 2026
Agent replied · 11 June 2026
Hi N, we are glad you've found Amelia and Kaitlyn so responsive, this is great to hear. Thanks for sharing this feedback and for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 1/5
TrustpilotI am of the humble opinion that your…
I am of the humble opinion that your staff have no customer skills and lack professional manners in handling clients. They appears to be rude and bookish as opposed to find solutions to assist clients. There is more to it, which I intend to place on social medias and would probably considering not to renew my contract with your firm
Sunil · 17 August 2026
Agent replied · 25 September 2026
Hi Sunil, we are very sorry to hear of your disatisfaction, our Colindale branch manager has being trying to reach you to find out what has led to this negative feedback. I hope you will allow us the chance to redeem the situation once we know what's not right. Thank you for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat experience dealing with Rahim Velji and B&R…
Great experience working with Rahim Velji during the recent process of renting our flat. He highlighted certain areas in the flat that needed refurbishment or improvement, if done, would lead quickly in finding a good tenant. We took his advice and the needful was done. Rahim and his team, as indicated, then were quickly able to find a suitable tenancy.
Salman · 16 August 2026
Agent replied · 25 September 2026
Hi Salman, it’s great to hear you are benefiting from all our services and that the property refurbishment we carried out also led to a good quality tenant. We are glad that as a Colindale landlord you feel well supported by our local team. Thanks for your custom.
- Ruth,B&R
★★★★★ 5/5
TrustpilotWoolwich team is excellent
I have just moved into my new home a few weeks ago, and had a very good experience with the Woolwich team. Dinesh is very professional, always helpful and we had seamless communication. Bell is very lovely, always supportive and go extra mile for me. They are excellent and both deserve 10 stars!!!
Chan · 10 September 2026
Agent replied · 25 September 2026
Hi Sabrina, thanks very much for your lovely feedback shared here. We are pleased that you've had such a good service experience buying a property with Benham and Reeves. We're also glad to hear that you've been able to benefit from Dinesh and Bell's sales expertise and the move has worked out well for you. Thank you for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery good services for helping me find…
Very good services for helping me find the perfect place to rent within my budget. Dele is very efficient and professional, tried his best to get a good price. After move in, the management service is also excellent. Zhou Wang responses to all my repairing requests without any delay.
Grace · 18 September 2026
Agent replied · 25 September 2026
Hi Grace, thanks for your kind feedback for the service you are having from Dele in our Hampstead lettings team and Zhou in our property management team. We are very glad to hear that you feel so well supported as a tenant renting a property with us in London. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotFive star to Nick
I had a fantastic experience with Nick as my property agent while buying my flat. He was incredibly responsive, always quick with communication, and consistently kind and professional throughout the whole process. Nick arranged multiple viewings for me, we viewed the property three times, and he was patient and helpful every step of the way. His support made the buying process much smoother and far less stressful. I would highly recommend Nick to anyone looking for a reliable and dedicated agent.
Park · 28 January 2026
Agent replied · 25 February 2026
Hi Park, thanks for your lovely feedback shared here. We are very pleased to hear you've had such a great service experience buying a property with Benham and Reeves. Nick and the sales team are glad you've found the process smooth and efficient. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you so much Qilin Wang and Claire Greenwood
Well done and thank you so much Qilin Wang and Claire Greenwood! You are professional and exercise due care to my property and really treat my property as own. Both of them try to save money for me and try every effort to make the discoloured cupboard to be cleaned and even do it by themselves
Suen · 22 June 2026
Agent replied · 25 September 2026
Hi Alice, we are so delighted to hear you've been having such a great service experience from Qilin, Sylvie and Claire in our lettings and property management teams. We are pleased you are benefiting from all the help on offer to you as a Landlord. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotOutstanding Service From Start to Finish
Penny Cheung has been exceptional from start to finish. My sale had many delays and stressful moments, but she handled everything with professionalism and persistence. She communicated clearly, followed up constantly, and took action whenever things slowed down. Thanks to her determination, the seller finally completed. I highly recommend Penny for anyone looking for a reliable and hardworking agent.
Margerat · 24 May 2026
Agent replied · 11 June 2026
Hi Margaret, thank you for your very kind feedback shared here. We are thrilled to hear you've had such a great service experience with Penny in our London sales team and you have benefited from her buying and selling expertise. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Weston
Currently, Kayleigh Weston is our property manager, and we greatly appreciate all her assistance. Whenever we have needed her help, she has always responded promptly to our emails, and the few minor issues we have experienced have been resolved quickly and with genuine care.
Consumer · 12 August 2026
Agent replied · 19 June 2024
Thanks very much for your lovely service feedback which Kayleigh in our London property management team is very pleased to see shared here. We are very glad to hear you feel so well supported in your property rental. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
GoogleMy experience with Wesley Ramsay at Benham and Reeves was extremely disappointing.
At every stage, his conduct and manner consistently came across as rude and unnecessarily blunt.
Rather than offering guidance or demonstrating any willingness to assist, Wesley made little to no effort to engage with me as a client.
The lack of courtesy, communication, and basic professionalism was unacceptable, and it left me with the clear impression that client care is not a priority for this agency.
Based on my experience, I would strongly discourage others from using their services.
Natalie · 20 October 2025
Agent replied · 13 November 2025
Hi Natalie, we're really sorry to hear you have not had the service expected, particularly from Wesley, who is highly experienced and very popular with tenants and clients. So we can investigate this a bit further, can you please email your full name, the date and time of your experience to complaints@benhams.com. Our calls are recorded for training and monitoring purposes, so it should be easy to find your call. Thanks in advance.
- Emily, B&R
★★★★★ 5/5
GoogleSensational is how I would describe my experience with mr. Kyle Matthews. I don't know if there is an agent more professional, more caring, and more efficient then Kyle. I had just came from one of the worst experiences from a different agent, and was in a 7 day time crunch to secure a flat. Kyle was able to secure me a flat in less than 3 days. He understood my needs and my situation to a T, and moved with precision and efficiency. Kyle is the gold standard of professionalism and overall a fantastic agent. If you are working with Kyle, you can rest assured you are in the BEST possible hands.
Charlie · 20 September 2025
Agent replied · 20 March 2026
Hi Charlie, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Kyle in the lettings team. We are delighted you are benefiting from the expertise on offer here. Thank you for your custom.
- Emily, B&R
★★★★★ 4/5
TrustpilotHelpful staff
We have been with B&R for many years now. Special thanks to Penny who has assisted us for many, many years, always quick to respond on behalf of us and also going the extra mile to always be available to answer many queries from us or from other parties. Many thanks to Abbas who has supported us for a few years with liaising accounts and funds, he has been quick to respond to emails and helpful when there were queries about missing account statements. Also thanks to Hasan who has been proactive in chasing up loose ends to enable buy/sell of property.
AT · 12 September 2025
Agent replied · 27 September 2025
Hi AT, thank you for the kind appreciation shared here for Abbas whose assistance has been so invaluable to you. We are very pleased to hear you have been so well supported as a landlord and we are glad Hasan has been able to assist you with the flat sale. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service!
We've had an amazing move and stay, thanks to Darcey, Nick, Will and the team! They are quick to respond to matters that we report to them and make sure we are instantly attended.
MLM · 13 August 2026
Agent replied · 25 September 2026
Hi MLM, thanks so much for your kind feedback shared here for our letting agents in Kew. We are really happy to know you are finding the service amazing and the team so responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have been tenant in Beaufort park for…
I have been tenant in Beaufort park for 5 years. The team is super helpful especially Kayleigh , she has helped us resolving issue in real quick time . Thanks Kayleigh for quick and prompt resolution on issue in the past.
Shubham · 25 June 2026
Agent replied · 25 September 2026
Hi Shubham, thanks for your lovely feedback shared here, we are very pleased to hear you feel so well supported as a tenant and that the property management service provided by Kayleigh is consistent and meeting your expectations. This is great to hear. Thanks for your custom as a tenant with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotAmelia Wright
I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done.
EP · 11 July 2026
Agent replied · 25 September 2026
Thanks EP for your kind feedback here for the lettings service provided by Amelia in our Surrey Quays branch, its really appreciated as is your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleWe were really well looked after by Phil, Tommy and their team. Tommy made sure the whole stressful process was anything but and we really thank him for that. Highly recommend
Clement · 22 July 2026
Agent replied · 22 August 2026
Hi Clement, thanks very much for giving us the opportunity to sell your property at Imperial Wharf, Phil and Tommy are thrilled to hear how well supported you've felt throughout the process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat value Estate Agency team
The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.
Mr · 15 September 2026
Agent replied · 25 September 2026
Hi Mr Gibson, thanks very much for sharing a five star rating here which the Kew property sales team are very pleased to see. Roman and Tommy are really glad to hear they exceeded your service expectations and helped make the selling process a little easier for you. It has been our pleasure to assist you with the sale.
- Emily, B&R
★★★★★ 5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Ian · 18 September 2026
Agent replied · 25 September 2026
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Selma · 19 June 2026
Agent replied · 25 September 2026
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property.
We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning.
We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Andrew · 4 August 2026
Agent replied · 25 September 2026
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves.
- Emily, B&R
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