Trusted Agent profile · Fulham

Benham and Reeves Fulham reviews

4.6Gold winner · 2026View award details

★★★★★ Excellent

635 reviews across 2 platforms

15 The Boulevard, Fulham, SW6 2UB

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Fulham, at 15 The Boulevard, is rated 4.6 out of 5 across 635 reviews on two platforms, including 217 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.

Google logo

4.7 / 5

217

Reviews on Google

This office

Trustpilot logo

418

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

I feel very fortunate to have Benham &…

I feel very fortunate to have Benham & Reeves managing my property, with special thanks to Denisa, my Property Manager, and Di, my Letting Manager.

Eve · 22 July 2026

Agent replied · 25 September 2026

Hi Eve, we are thrilled to hear you are having such a great experience as a landlord of Benham and Reeves. Di and Denisa appreciate your kind acknowledgement of their professional support over the years of looking after your rental property. Thank you for your continued custom, and for sharing a five star rating here. - Emily, B&R

5/5

Google

Lisa-Jane Stratton has been my letting agent for 7 years now and her property managing team (which includes Francesca Sapiano and Adrian Ciot) are all super efficient, helpful and professional. I truly appreciate them especially when I reside in a different time zone. I highly recommend Benham's letting and managing services!

Tang · 20 December 2025

Agent replied · 20 March 2026

Hi Tang, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience from our Knightsbridge lettings and property management teams. Lisa-Jane and the team are very pleased that … More

5/5

Google

Again Had the pleasure of working with Benham and Reeves, a company who I have implicitly trusted for several years. Wesley in particular has been able to produce high quality tenants in a short timeframe on a regular basis. As an overseas landlord it’s very important to be able to rest safe in the knowledge that your property is being well managed, and this is something that Benhams have always been able to provide. Their fully managed service takes away any stress or responsibility. Would highly recommend to other potential landlords or investors.

David · 22 May 2026

Agent replied · 19 June 2024

Thank you for going to the trouble of posting a review which is appreciated and helps us maintain the level of service our clients expect. We're also pleased to hear your property is being well managed and that you would recommend us for property lettings in Imperial Wharf. Thanks very much! Kind regards, Emily Taylor, B&R

5/5

Google

Benham & Reeves have been incredibly helpful throughout our house-hunting process. They are highly professional and took care of most of the arrangements, making the experience smooth and stress-free. Special thanks to Abbas and William for their excellent support in property management and day-to-day assistance. We’re also very grateful to Veronica, who helped us secure the property we wanted quickly and efficiently. We truly appreciate all their help and highly recommend their services!

Sunyuntao · 20 April 2025

Agent replied · 20 March 2026

Hi Tobine, we're really pleased to hear you've had such a positive house-hunting experience with Benham and Reeves and are glad you've benefited from the collective expertise of Veronica, Abbas and William. We are glad you've found us efficient and supportive. Thank you for your five star rating shared here. - Ruth, B&R

5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026

Agent replied · 11 June 2026

Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

We’ve been renting with Benham & Reeves…

We’ve been renting with Benham & Reeves for the past 3 years and the experience has been incredible. Starting with the ease of communication and timely help with the smallest of issues raised. Special mention to Shaun and Edelyn who have been our agents. They have been looking after us very well and we’d 100% recommend them to everyone

Shruti · 8 September 2025

Agent replied · 27 September 2025

Hi Shruti, we are very pleased to hear you are having a good renting experience with us - both Shaun and Edelyn are glad to see acknowledgement of their lettings expertise. We appreciate your custom. - Ruth, B&R

1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

Agent replied · 28 December 2024

Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R

5/5

Trustpilot

Peace and quiet.

Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.

Pawel · 21 November 2024

Agent replied · 28 December 2024

Hi Pawal, thanks very much for sharing a five star rating here which Thomas and Yuan in our Ealing property sales team are very pleased to see. We are glad to hear we exceeded your service expectations and it has been our pleasure to assist you with the purchase. Thank you for your custom.- Ruth, B&R

5/5

Trustpilot

We would like to thank Francesca & Team

We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.

Property · 18 November 2024

Agent replied · 28 December 2024

Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R

5/5

Trustpilot

Benham has been helping me to find good tenant

Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.

Paul · 30 March 2026

Agent replied · 11 June 2026

Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R

5/5

Google

We are extremely pleased with Benham and Reeves Imperial Wharf branch, who are exceptional with their dedication and attention to managing our property. Special recognition to Roland Howell who takes great care to communicate with potential tenants and always is respectful, kind, pays attention to great detail and very competent in dealing with all possible issues. The office team, including Max, Abbas, Wesley are always prompt in their response, easy to get hold of, and I recommend them very highly. They are the best estate agents in the Chelsea Creek Imperial Wharf area.

Derick · 22 March 2026

Agent replied · 24 February 2024

Hi Derick, thank you very much for leaving this great feedback and five star rating for the service you're getting from Wesley. We're very pleased to hear that you've found him highly responsive at securing you good tenants. Thank you for your continued custom, we appreciate it. - Ruth, B&R

5/5

Google

Really smooth and professional service, I can’t recommend enough. The process was very fast, from viewing to getting the contract just two days later. Big thank you to the entire B&R team, especially Helen Ramsay for answering all the questions I had and for the professional service and to Alina Stancila for being an excellent property manager, very helpful and responsive.

Luigi · 20 June 2025

Agent replied · 20 March 2026

Hi Luigi, we are pleased to hear you've felt well supported as a tenant throughout the process of renting a property with our Imperial Wharf lettings team, thank you for your custom. - Ruth, B&R

1/5

Google

I am extremely disappointed with my experience with Benham and Reeves at Imperial Wharf. I signed a rental contract that commenced on September 26, 2024, and despite this date passing, the property has yet to be handed over to me. The agency collected my rent and deposit, but they have failed to deliver the property in a habitable condition. There has been no clear timeline provided for when the necessary repairs and cleaning will be completed. This lack of communication and accountability is unacceptable, especially when I have work commitments starting this Saturday. The initial checks on the flat by Benham and Reeves were evidently insufficient, leading to significant delays and frustrations. I feel that I have been misled, and the agency has shown a complete disregard for their responsibilities as a letting agent. I strongly advise potential tenants to think twice before engaging with Benham and Reeves. Their service has been nothing short of a nightmare, and I am now left in a precarious situation with no resolution in sight. Please see the attached photos of the flat as received on the start date of the tenancy.

G · 4 October 2024

Agent replied · 25 October 2024

Hi GR, we are sorry to hear you've had such an unexpected start to your tenancy and have flagged this up with our senior property managment team who we can see are already in dialogue with you. Rest assured we are working to resolve things as quickly as possible for you. - Emily, B&R

1/5

Trustpilot

Benham and Reeves were awful and it was…

Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.

Carlo · 29 September 2024

Agent replied · 29 October 2024

Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R

1/5

Trustpilot

£3000 deposit not returned

60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.

Sanjyukta · 28 April 2026

Agent replied · 11 June 2026

Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R

5/5

Trustpilot

Our letting experience with Benham & Reeves

We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..

Vuslat · 20 May 2026

Agent replied · 11 June 2026

Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

Recently moved into White City Living

Recently moved into White City Living, and the service from the team at Benhams has been exceptional.

Feel · 30 June 2026

Agent replied · 25 September 2026

Thanks very much for this delightful feedback about the service you have received from our lettings and property management team, we are thrilled to hear you feel so well supported as a tenant renting with Benham and Reeves. Thanks for taking the time to ackowledge the service provided here which Di and Denisa are glad to see. - Emily, B&R

5/5

Trustpilot

Kayleigh Weston

Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.

Suzan · 18 September 2024

Agent replied · 29 October 2024

Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Excellent agent and services

Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.

Nathan · 7 September 2024

Agent replied · 29 October 2024

Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R

5/5

Google

Iveta and Veronica has been extremely professional, responsive, and helpful throughout the whole process. They always answered my questions quickly, gave clear guidance, and made everything much easier for me. I truly appreciate their support and would highly recommend them to anyone looking for a reliable agent.

Amanda · 14 October 2025

Agent replied · 13 November 2025

Hi Amanda, we are very pleased to hear you've had such a great renting experience with our Imperial Wharf letting agents - both Iveta and Veronica are glad to receive this acknowledgement of their combined lettings and property management expertise. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Thanks Kayleigh for your persistent support!

Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.

Nyomi · 14 May 2026

Agent replied · 11 June 2026

Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

Seamless Experience

I recently worked with Rahim Velji and the team at Benham & Reeves in Beaufort Park to let and manage my property. The process was straightforward, with clear communication throughout. Rahim was professional, and responsive, and made sure everything was handled efficiently. I am happy with their service and have complete peace of mind knowing my property is in good hands. I highly recommend their services to anyone looking for reliable property management.

Milad · 26 November 2024

Agent replied · 28 December 2024

Hi Milad, thanks for sharing a five star rating here, we are thrilled to hear you've had such a great service experience. We're glad you have benefited from the collective expertise of Rahim and his colleagues and that the lettings and property management services provided are working well for you as a Landlord. Thank you for your continued custom.- Ruth, B&R

5/5

Trustpilot

Professionalism in Property Management

Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.

Lena · 27 October 2024

Agent replied · 29 October 2024

Thank you Lena, it's great to hear Ivan continues to meet your service expectations and we are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your long-term custom and are grateful for your trust.- Ruth, B&R

5/5

Trustpilot

Excellent service from Kaiju Matsuda at B&R

I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!

Sarah · 20 January 2026

Agent replied · 26 January 2026

Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom. - Ruth, B&R

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Questions about Benham and Reeves Fulham

Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Fulham won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Hampstead won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.

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