Benham and Reeves Kensington reviews

★★★★★ 5/5

Trustpilot

Super supportive estate agent in Canary Wharf

We are incredibly thankful for all the assistance, help and surprising kindness shown to us by everyone at Benham & Reeves in selling our flat. In particular Maciej (Canary wharf office) was really amazing especially the speed in replying to answering our emails however minor the query. Even once the flat was sold Maciej still checked in 3 times that all was ok. We really are thankful to Maciej and the whole of the Benham & Reeves team.

Bella · 14 July 2026

★★★★★ 5/5

Trustpilot

100% remote management and all's good

I am 100% relying on Benham & Reeves team to manage my property as I live abroad - there are a few hiccups along the way but Ivan and his team are supporting me through these and so far I do not have major troubles in terms of keeping my flat in good condition (though I've never seen it myself) and collecting rents. They definitely know about my flat better than myself. Thank you for treating my flat as if it's your own.

R · 27 June 2026

★★★★★ 5/5

Trustpilot

Professional teamwork

Benhams manage the letting of my 2 flats and have recently found new tenants for both flats. Amelia Wright & Samuel Collins were both very helpful and the lettings went smoothly apart from a slight glitch where last minute, it was discovered a piece of furniture was missing from one of the flats. Claire Greenwood very smoothly sorted this out and made sure the furniture was in place in time for the new tenants. Thanks to all at Benhams who are involved in managing my flats, your professionalism is much appreciated.

Clare · 31 May 2026

★★★★★ 4/5

Trustpilot

Abbas Efir was absolutely excellent as…

Abbas Efir was absolutely excellent as Property Management Administrator. He could not have been more helpful and efficient at all times. Shali Motachande as Lettings Negotiator was also terrific. The missing star is because of my unfortunate experience with the Property Manager responsible for making the inventory checkout and deposit nightmarish last year. She knows who she is and I do hope she improves!

Simon · 15 September 2026

★★★★★ 4/5

Trustpilot

A good agency for landlords

Amelia Wright helped me to find tenants for my property. The listing was uploaded with photos and a video very quickly. The property was overpriced initially and issues with the market meant it was empty for 3 months which wasn't ideal. The Property Manager Kaitlyn is very responsive and helpful. I would recommend B&R as their fees are reasonable and they are a well-known company. Sometimes they aren't in the office, but they do respond by telephone, WhatsApp and email in good time.

Natnatnat · 15 May 2026

★★★★★ 5/5

Google

The last 3 years renting via Benham Reeves in Kensington has been really good - friends had mentioned how bad their service was with their agent when they had issues but shout out to their Head of Lettings Marc who worked wonders getting a plumber out to fix my boiler on Christmas Day which was definitely above and beyond! I’m sad I am now going back to Malaysia as will miss that cold weather!!

Susan · 22 June 2026

★★★★★ 5/5

Google

My family have been using Benham and Reeves Kensington office for sales, buying and lettings. They offer a comprehensive service especially for Kensington area. Most recently last month Sara helped me sell a flat she got an offer within a week and the sale completed in 3 months. Amazing. Sara is extremely helpful, responsive and knowledgeable. That’s what you need from someone to sell your property.

Victoria · 15 August 2026

★★★★★ 1/5

Trustpilot

I am of the humble opinion that your…

I am of the humble opinion that your staff have no customer skills and lack professional manners in handling clients. They appears to be rude and bookish as opposed to find solutions to assist clients. There is more to it, which I intend to place on social medias and would probably considering not to renew my contract with your firm

Sunil · 17 August 2026

★★★★★ 5/5

Trustpilot

Great experience dealing with Rahim Velji and B&R…

Great experience working with Rahim Velji during the recent process of renting our flat. He highlighted certain areas in the flat that needed refurbishment or improvement, if done, would lead quickly in finding a good tenant. We took his advice and the needful was done. Rahim and his team, as indicated, then were quickly able to find a suitable tenancy.

Salman · 16 August 2026

★★★★★ 1/5

Google

This review specifically concerns Rubel at Benham & Reeves, and the way he handled our tenancy. Our experience with Rubel suggests a troubling pattern: everything appears smooth until you raise legitimate concerns. The moment issues are pointed out, whether about maintenance, communication, or property readiness, his tone shifted noticeably. Tenants who ask reasonable questions or expect basic standards should not feel that doing so will negatively affect how they are represented by Rubel to landlords or other parties. Professional agents separate personal frustration from factual representation. In our experience, Rubel did not consistently demonstrate that separation. If a tenant raises concerns about management standards, that should not result in them being portrayed unfavourably. We would strongly advise landlords to carefully review how Rubel is managing their properties and how tenant relationships are being communicated on their behalf. This is not a reflection on every individual at Benham & Reeves, but it is a serious concern regarding Rubel’s professionalism and approach.

Anonymous · 23 March 2026

★★★★★ 5/5

Trustpilot

Woolwich team is excellent

I have just moved into my new home a few weeks ago, and had a very good experience with the Woolwich team. Dinesh is very professional, always helpful and we had seamless communication. Bell is very lovely, always supportive and go extra mile for me. They are excellent and both deserve 10 stars!!!

Chan · 10 September 2026

★★★★★ 5/5

Trustpilot

Very good services for helping me find…

Very good services for helping me find the perfect place to rent within my budget. Dele is very efficient and professional, tried his best to get a good price. After move in, the management service is also excellent. Zhou Wang responses to all my repairing requests without any delay.

Grace · 18 September 2026

★★★★★ 5/5

Trustpilot

Five star to Nick

I had a fantastic experience with Nick as my property agent while buying my flat. He was incredibly responsive, always quick with communication, and consistently kind and professional throughout the whole process. Nick arranged multiple viewings for me, we viewed the property three times, and he was patient and helpful every step of the way. His support made the buying process much smoother and far less stressful. I would highly recommend Nick to anyone looking for a reliable and dedicated agent.

Park · 28 January 2026

★★★★★ 5/5

Trustpilot

Thank you so much Qilin Wang and Claire Greenwood

Well done and thank you so much Qilin Wang and Claire Greenwood! You are professional and exercise due care to my property and really treat my property as own. Both of them try to save money for me and try every effort to make the discoloured cupboard to be cleaned and even do it by themselves

Suen · 22 June 2026

★★★★★ 5/5

Trustpilot

Outstanding Service From Start to Finish

Penny Cheung has been exceptional from start to finish. My sale had many delays and stressful moments, but she handled everything with professionalism and persistence. She communicated clearly, followed up constantly, and took action whenever things slowed down. Thanks to her determination, the seller finally completed. I highly recommend Penny for anyone looking for a reliable and hardworking agent.

Margerat · 24 May 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Currently, Kayleigh Weston is our property manager, and we greatly appreciate all her assistance. Whenever we have needed her help, she has always responded promptly to our emails, and the few minor issues we have experienced have been resolved quickly and with genuine care.

Consumer · 12 August 2026

★★★★★ 5/5

Google

The team at Benham & Reeves - Kensington are amazing. Thuraya was super helpful and guided me patiently through the whole process. And Roo was so efficient, really listened to me and then offered me exactly the property I was looking for - an absolute gem. Thanks a million!

Alex · 22 June 2026

★★★★★ 4/5

Trustpilot

Helpful staff

We have been with B&R for many years now. Special thanks to Penny who has assisted us for many, many years, always quick to respond on behalf of us and also going the extra mile to always be available to answer many queries from us or from other parties. Many thanks to Abbas who has supported us for a few years with liaising accounts and funds, he has been quick to respond to emails and helpful when there were queries about missing account statements. Also thanks to Hasan who has been proactive in chasing up loose ends to enable buy/sell of property.

AT · 12 September 2025

★★★★★ 1/5

Google

Avoid this agency at all costs. We moved in a day late (due to being away) yet arrived to find the cleaning team just starting, nothing had been prepared. The flat was filthy: crumbs in the sofa, stained pillows from the previous tenant, and multiple issues that clearly hadn’t been checked beforehand. Smashed furniture is left in place because they claim it “still works,” and other pieces were added without our approval after we viewed the flat. The service is completely useless. Communication is shockingly poor, our main contact, Katrina, refuses to speak on the phone, so every issue drags on for days or weeks over email. There is no weekend support at all. Urgent problems, like the curtain in our lower ground bedroom falling for the third time (leaving the room visible from the street), are left unresolved for weeks. If she’s on annual leave, no one takes over her role, so you simply have to wait. There is zero care for tenants, no urgency in addressing problems, and no proper system in place to handle emergencies. I strongly recommend avoiding this agency entirely.

Mollyella · 1 September 2025

★★★★★ 1/5

Google

Ok where do we begin ? This agency is only concerned about getting the last penny out of you. They will ask for a review obviously to counter all the negative reviews they received. There is no loyalty or Grace what so ever - whatever they do is robtic. They couldn’t care less about any experience or goodwill. Kensington branch is guilty of this: try another independent. Imo

John · 30 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service!

We've had an amazing move and stay, thanks to Darcey, Nick, Will and the team! They are quick to respond to matters that we report to them and make sure we are instantly attended.

MLM · 13 August 2026

★★★★★ 5/5

Trustpilot

I have been tenant in Beaufort park for…

I have been tenant in Beaufort park for 5 years. The team is super helpful especially Kayleigh , she has helped us resolving issue in real quick time . Thanks Kayleigh for quick and prompt resolution on issue in the past.

Shubham · 25 June 2026

★★★★★ 5/5

Google

Some of the best years of my life were spent living in that beautiful building in Kensington Square, and a big part of what made that time so special was the exceptional management provided by Tanya Karachorova at Benham & Reeves. From day one, Tanya was warm, professional, and impressively proactive. No matter how small the issue, she responded with swift, thoughtful attention. Her communication was always clear and courteous, and her ability to resolve concerns efficiently made day-to-day life remarkably stress-free. The flat itself was full of charm and character, and Tanya’s attentive care helped preserve that while ensuring every modern comfort was maintained. She brought a personal, human touch to property management that made it feel less like renting and more like truly being at home. Looking back, I feel incredibly fortunate, not only to have lived in such a special place, but also to have had Tanya overseeing it all. If she’s managing your property, you can expect a rare level of dedication, care, and heart. A special mention must also go to Thuraya Al-Haidari, the Lettings Coordinator, whose open-door policy at the office was a real comfort. That kind of genuine, approachable service truly made all the difference.

O · 3 July 2025

★★★★★ 5/5

Trustpilot

Amelia Wright

I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done.

EP · 11 July 2026