Benham and Reeves Kensington reviews

★★★★★ 5/5

Google

As a landlord, I’ve had the pleasure of working with Abbas Efir over the past several years, and his support has been consistently excellent. In his role as administrator, Abbas is always responsive, reliable, and attentive to the needs of both landlords and tenants. He takes the time to understand each situation, provides timely and accurate information, and offers clear, practical guidance to help resolve issues efficiently. His professionalism and dedication have made property management much smoother, and I truly value his continued support.

Hong · 13 May 2025

★★★★★ 5/5

Trustpilot

Great value Estate Agency team

The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.

Mr · 15 September 2026

★★★★★ 5/5

Google

Thuraya and Roo have been incredibly supportive from the moment I rented the property right through to after I vacated. Their communication was always clear and timely, and they consistently showed understanding and professionalism, making the process smooth and stress‑free. Roo also supervised the deposit process with care and transparency, which I truly appreciated. Their dedication and genuine willingness to help made a real difference, and I would happily recommend them to anyone looking for reliable, thoughtful service

Lola · 22 July 2026

★★★★★ 5/5

Google

Roo and Thuraya were fantastic through out the process, we found them both to be very professional. Very quick turn around in finding the flat to the paper work! Highly recommended! Thank you team!

Sam · 22 June 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

Ian · 18 September 2026

★★★★★ 4/5

Trustpilot

The staff were helpful

The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.

Selma · 19 June 2026

★★★★★ 5/5

Trustpilot

Simply the best

Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.

Andrew · 4 August 2026

★★★★★ 5/5

Trustpilot

I feel very fortunate to have Benham &…

I feel very fortunate to have Benham & Reeves managing my property, with special thanks to Denisa, my Property Manager, and Di, my Letting Manager.

Eve · 22 July 2026

★★★★★ 5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026

★★★★★ 5/5

Trustpilot

We’ve been renting with Benham & Reeves…

We’ve been renting with Benham & Reeves for the past 3 years and the experience has been incredible. Starting with the ease of communication and timely help with the smallest of issues raised. Special mention to Shaun and Edelyn who have been our agents. They have been looking after us very well and we’d 100% recommend them to everyone

Shruti · 8 September 2025

★★★★★ 1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

★★★★★ 5/5

Trustpilot

Peace and quiet.

Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.

Pawel · 21 November 2024

★★★★★ 5/5

Trustpilot

Benham has been helping me to find good tenant

Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.

Paul · 30 March 2026

★★★★★ 5/5

Google

I rarely leave reviews, but I wanted to share my positive experience with Benham and Reeves Kensington. The team has always been professional, responsive, and easy to work with. Communication is excellent, and any questions or concerns are dealt with promptly and efficiently. The level of service and attention to detail has consistently impressed me. Overall, a reliable and well-organised agency that I would happily recommend to others.

Braxton · 22 June 2026

★★★★★ 1/5

Trustpilot

Benham and Reeves were awful and it was…

Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.

Carlo · 29 September 2024

★★★★★ 4/5

Trustpilot

The sales force and customer experience

Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?

Suzan · 27 September 2024

★★★★★ 1/5

Trustpilot

£3000 deposit not returned

60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.

Sanjyukta · 28 April 2026

★★★★★ 5/5

Trustpilot

Our letting experience with Benham & Reeves

We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..

Vuslat · 20 May 2026

★★★★★ 5/5

Google

I’ve had the pleasure of working with Sara and Rubel for some time in selling my flat in Kensington High street and could not fault their level of commitment, professionalism and approachability. They both took all the stress out of the sales process with the way they managed the buyer and both sides lawyers so I would highly recommend them both..thank you

Ashley · 22 July 2026

★★★★★ 5/5

Trustpilot

Recently moved into White City Living

Recently moved into White City Living, and the service from the team at Benhams has been exceptional.

Feel · 30 June 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.

Suzan · 18 September 2024

★★★★★ 5/5

Trustpilot

Excellent agent and services

Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.

Nathan · 7 September 2024

★★★★★ 5/5

Trustpilot

Thanks Kayleigh for your persistent support!

Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.

Nyomi · 14 May 2026

★★★★★ 5/5

Trustpilot

Seamless Experience

I recently worked with Rahim Velji and the team at Benham & Reeves in Beaufort Park to let and manage my property. The process was straightforward, with clear communication throughout. Rahim was professional, and responsive, and made sure everything was handled efficiently. I am happy with their service and have complete peace of mind knowing my property is in good hands. I highly recommend their services to anyone looking for reliable property management.

Milad · 26 November 2024