Trusted Agent profile
★★★★★
1,817 reviews across 8 offices and 3 platforms
Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,817 reviews on three platforms, rated 4.7 out of 5 overall.
1,370
Reviews on Google
All 8 offices
1
Reviews on Yell
All 8 offices
446
Reviews on Trustpilot
Business-wide
Benham and Reeves's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSam is kind and nice! The room he recommended is suitable for me! I am satisfied with it!
H SZ, thanks for your lovely five star review, Sam really appreciates this and hearing your feedback. Glad you are happy with the accommodation too. Best regards, Emily Taylor, B&R
5/5
GoogleI was with agent RAJ MIAH when I looked for a flat couple months ago. pretty happy with them and still stay in the flat now.
Thanks for your lovely feedback Chen, we were very happy to see your five star review. Kind regards, Emily Taylor, B&R
5/5
GoogleReally positive experience from viewing the property with Raj, moving in and dealing with day to day queries. Everything is fast and efficient with Benham & Reeves.
Hi Hassan, thanks ever so much for your five star rating here, Raj and the team were really pleased to see this and know you had such a good experience letting a property through us. All the best, Emily Taylor, B&R
5/5
GoogleThe service I have received from Sam has been excellent over the years. He is polite and listens to exactly what you want.
Thanks for your kind review Stella, Sam was really encouraged by this. Good listening skills are at the heart of our training programmes so this feedback is really helpful. Thanks for taking the time to tell us, best regards, Emily Taylor, B&R
5/5
GoogleRahim Velji and the team were very friendly, helpful and communicative.Very happy with my experience with Benham & Reeves. Would definitely recommend.
Hi Gokul, Rahim and the team were pleased to see your five star rating and review and are glad to know you were happy with the service you received. Yes please do recommend us, any time! Kind regards, Emily Taylor, B&R
5/5
GoogleThank you very much Mr. RAHIM VELJI, at Beaufort Park Benham & Reeves, was very helpful and understanding of my situation. He helped to find the flat very quick and he working very professional, friendly, helpful.
Hi Mohammed, thanks for your lovely feedback, really glad you got the flat you wanted and the service you expected from our team at Beaufort Park. Kind regards, Emily Taylor, B&R
4/5
GoogleLetting itself was excellent (Sam Shah). However, preparation of the Agreement were shocking - fundamental errors against the HoTs made on the document sent for signature. Handover arrangements to the new tenant were disappointing (B&R are also the managing agents)
Hi Paul, thank you for taking the time to give us your feedback here and I believe Sam has discussed the document signatures issue with you directly and that is resolved now. Kind regards, Emily Taylor, B&R
5/5
GoogleI am Dr. Manikandan Kathirvel, recently moved to London from Cambridge. Finding new home in London was made so easy and convenient by Benham and Revees. Raj Miah was my initial point of contact with the company. Although I approached him to view one of the property under Benham and Reeves, he took interest in showing four other properties. He was in constant touch with me and helped out to narrow down my options. Things were made very clear even before initiation of the tenancy. Checking in was so smooth. He even spent time in giving quick demonstration of the appliances in my new home. After checking in, Sylvie (my property manager) did a wonderful job in sorting out all my requirements at home in a very timely fashion. Wonderful service guys...Much appreciated. Keep going !!!
Thank you MK, your review was well received by our all of the Beaufort Park lettings team and we thank you for the five star rating. We hope your tenancy is progressing well. Kind regards, Emily Taylor, B&R
5/5
GoogleI rented this flat from RAJ MIAH working at Benham & Reeves in a quite residential accommodation in Beaufort park near Colindale Tube Station and Mill Hill Broadway overground Stn. He is very professional in dealing. The landlord is very polite and generous in helping out in case any problem. This area provide good parking and Tesco , Dental Clinic nearby.
Hi San, thanks for your lovely review about your experience and glad to know your tenancy at Beaufort Park is progressing well, thanks for the five star rating with Raj really appreciated. Kind regards, Emily Taylor
5/5
GoogleRaj was extremely helpful throughout the entire process. He ensured everything was organised and ready as at when promised & ensured we were settled with everything we needed after moving in. I would definitely recommend the agency, especially Raj as he was a great representative of the company!
Thank you Rheni, what lovely feedback you gave about Raj, he was very encouraged by this and is glad you have settled in well. Many thanks, Emily, B&R
5/5
GoogleRahim at Beaufort Park Benham & Reeves was fantastic. Really took the time to walk me through a variety of properties to make sure we found what I was looking for and even helped me with my offer to his client. Once accepted the paperwork and referencing was seamless and painless. If you're looking to rent in Colindale look no further!
Thank you for your five star rating, it's great to hear you have been happy with the service from our lettings staff and we wish you well in your new home. Kind regards, Emily Taylor, B&R
5/5
GoogleI rented a property through Benham & Reeves about 2 years ago and found the service to be excellent. Rajib, the agent that helped me, was extremely helpful while negotiating the flat and made sure I was aware of each step of process, which I really appreciated. Also, the property management team, especially Caroline, were very efficient and friendly. Overall I highly recommend them!
Thank you Andre for taking the time to leave a review and it is great for us to know that we are maintaining our high levels of customer service at Beaufort Park. Raj also really appreciated your feedback. Kind regards, Emily Taylor B&R
5/5
GoogleRaj Miah is a credit to Benham and Reeves. This is the second property we have rented through him and I cannot recommend him highly enough. He listened to our needs and has found us the perfect property on both occasions. We felt supported and informed at every step. Great service all round. Thank you Raj!
Hi Dean, thanks very much for your five star rating and your kind words about Raj who is a very popular member of the lettings team here at Beaufort Park. He was very encouraged to see this feedback, many thanks, Emily Taylor, B&R
5/5
GoogleGood quality products, good service!!!
Thanks for your 5 star rating and feedback, really good to hear your positive experience of our service. Many thanks, Emily Taylor, B&R
5/5
GoogleI don't normally leave reviews but had to say a big well done to Brett for doing such a fantastic job in letting my house in Victoria Road in such a quick time to such a great tenant. I must say I'm really impressed as I thought it would take a while as its Christmas,. Highly recommended
Hi Jamie, thanks very much for your five star feedback, Brett was very happy to assist you and dont worry, we always have a good run of tenants looking for their ideal rental home in Kensington. Thanks again, Emily B&R
5/5
GoogleI recently rented a property through the Kensington branch and Brett gave me outstanding service and was professional and courteous at all times. Veronica did our paperwork and she was extremely efficient. I can highly recommend Benham & Reeves.
Thanks Marsea, really appreciate your five star rating and very positive review of our lettings service and branch staff. We hope you are enjoying living in Kensington. Thanks, Emily Taylor, B&R
5/5
GoogleI've used Benham and Reeves to let my apartment for nearly 20 years. Their Letting service is excellent and their local knowledge and reputation leads to a ready supply of first class tenants. The Management Service is very efficient for both tenant and landlord; the quality of maintenance and staff are first rate-I have complete confidence in them. The record keeping is prompt and accurate. I would not hesitate to recommend their services.
Thanks Andrew, its kind of you to give your feedback here and we're really glad to know our lettings service has been consistent for so long, we do always try our best to maintain it. Thanks for rating us with five stars, that's much appreciated. Emily Taylor, B&R
1/5
TrustpilotRead RECENT reviews and stay clear
We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.
Hi Yetunde, thank you for your telling us about your experience which I have since investigated. I am sorry if the beginning process seemed lengthy but we do have very thorough and stringent referencing procedures that have to be followed, as consistent with current UK law. This is to protect you and the landlord.Concerning the shower room in the 2 bathroom property you rented, we share in your frustration as when we first had the shower checked there did not seem to be any obvious issue but we did correct this once the problem was eventually identified.With regards to the pest control issue, this was reported to us after you had hired your own contractor and no request was presented concerning any payment.You vacated the flat on 11th Jan and your deposit was released on the 30th Jan which at approx 2.5 weeks is well within the legal timeframe we work to for getting the check out organised, dilapidations approved and release forms signed. We're sorry you didnt leave on a more positive note, it is always disappointing when we see low service ratings here but thank you for letting us know, as it helps us to do better.Kind regards, Emily Taylor, Customer Services, B&R
1/5
TrustpilotThey dont return the deposits
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..
Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R
1/5
GoogleDeleted and re-uploaded as confidential information contained by the B&R's response: Please reply with solid data, what do you define by 'frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this. ==== Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response? 'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.' Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants. Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date). That said notification was Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions. Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads 'loopholes') in their contract.
Hi Ms Cho, we are already in dialogue with you and Mr Shataylo about this and we share your concern about the slack response you have received from the building Managing Agents concerning the smoke alarm and security of the communal areas. We did follow up very frequently with them but this is completely outside of our control as we only manage the flat you were renting. I can see that your deposit has been released so hopefully your query is resolved now. Kind regards, Emily Taylor
5/5
TrustpilotExemplary Service
I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!
Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R
1/5
TrustpilotDreadful customer service and avoid…
Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!
Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 878 reviews rated 4.6 out of 5, followed by Hampstead with 686.
The eight Benham and Reeves offices, by town:
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
