Benham and Reeves reviews in London, Hampstead, Fulham and 5 more

★★★★★ 5/5

Google

I have received an excellent service. I have visted the Agency on Friday and met Rahim who was very professional, friendly and helpful and kept me updated with the rental process from start to finish. I got the keys on Wednesday. It was an outstanding experience, easy, fast and efficient. I would really recommend Benham and Reeves.

Arwa · 23 February 2019 · Benham and Reeves Colindale

★★★★★ 5/5

Google

I have been renting via Benham & Reeves since 2011 and I have had a great experience while dealing with the agency especially with Sam Shah, the manager at the Colindale branch. From the moment I entered their office, I could feel cared for and treated with professionalism and attention. The team at Colindale is helpful and friendly and their secretary Anne has been always polite and respectful. Also my first landlord was amazing and responded immediately to all my queries. I can strongly recommend the Benham & Reeves to potential tenants and their service is truly five star, which does make the moving house process smooth and stress free.

ANGELS · 23 February 2019 · Benham and Reeves Colindale

★★★★★ 1/5

Google

The check-in is managed by the agency below the apartment. When checking in, a female employee called Xenia showed us upstairs. I asked her whether we could get a second set of keys to which she replied that she'd go downstairs and call the person I had been whatsapping with. We were in a rush so I ordered a cab to pick us up 10 minutes later. When she didn't come back up after 10 minutes, I went downstairs and she was chatting on the phone. I waited another 2 minutes and then gestured to her that we'd have to leave. She impatiently put the hand over the phone and asked me what I wanted. I asked her whether she'd reached the person to ask about the keys. She responded "In case you can't tell I'm on the phone right now". I said that there was no need to be rude to which she responded "You're being rude actually". I don't know how this business is still in operation given that the nature of business requires their employees to be in customer-facing roles a lot of the time.

Karin · 23 February 2019 · Benham and Reeves Kensington

★★★★★ 1/5

Trustpilot

Worst agents I have ever dealt with…

Worst agents I have ever dealt with !!!!!!! CHECK ALL THEIR BAD REVIEWSUtter lies and misleading info from two members of their staff, didn't follow GDPR procedures so I am worried what happens with my data, and when I spoke with their lettings director Mark what a utterly rude, belligerent man!!This is why the Government are banning letting fees from 01 June

Darren · 7 February 2019 · Benham and Reeves Colindale

★★★★★ 5/5

Trustpilot

Kensington Office

Kensington Office. Jonathan, Kyle and Teresa were so helpful, friendly and patient I would recommend them to anyone.

C · 20 December 2018 · Benham and Reeves Colindale

★★★★★ 1/5

Trustpilot

avoid at all cost

Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.

H · 13 December 2018 · Benham and Reeves Colindale

★★★★★ 1/5

Yell

avoid this agent

Both the agent and the overseas landlord they represent can't care less about the SAFETY of their tenants as long as rent is paid. After we got fed up and moved out, it took them 6 weeks to release the schedule of deduction from deposit. The contract states: 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit They have breached this clause when they remained silent for 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to me, when they notified that there 'may' be deductions, it served as a proper notification. Maybe so in a convoluted legal way but this is the most dishonest practice. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN.

XeT · 13 December 2018 · Benham and Reeves Hamstead

★★★★★ 5/5

Trustpilot

Rent a flat in North London

Rent a flat in North London, straight forward no problem!

Steph · 5 December 2018 · Benham and Reeves Colindale

★★★★★ 1/5

Trustpilot

AVOID!!

AVOID!!! AVOID!! AVOID!!! This agency fraud us. We found an apartment in Notting Hill, transferred the deposit and the first month of rent. Two days before the moving in date the agent Sam called us and told us that the old tenant does not want to move out and he or she renewed their contract. And on top of that, they did not want to take any responsibility for their mistake. We told them on the same day we want our money back but this took them over three weeks to transfer this back. So we arrived in London without an accommodation and had to find another apartment and had to pay for the hotel and etc. We also could not even make a new offer for a new apartment because Benham and Reeves still had ours. They even lost one of the transfers and just realized after I told them. And it gets worst.... they transferred us less money than the amount we were supposed to transfer. Because they did not pay the bank fees and let us pay them again. How ridiculous. We are taking legal actions and hoping to get compensation at least. Was just a horrible experience and costs us our last nerves.

Christine · 9 October 2018 · Benham and Reeves Colindale

★★★★★ 1/5

Trustpilot

If you book a viewing the agent may not turn up

Book a viewing with an agent to view a property at Imperial Wharf.The agent cancel the viewing 15 min earlier our appointment and they didn't even apologise.Very unprofessional estate agency

Max · 28 February 2018 · Benham and Reeves Colindale

★★★★★ 5/5

Google

Rating only, no written review.

Tug · 26 February 2018 · Benham and Reeves Hyde Park

★★★★★ 5/5

Google

They are so nice and kindly. Glad to find a property from them.

Liying · 26 February 2018 · Benham and Reeves Hyde Park

★★★★★ 5/5

Google

Di was an amazing agent and made the whole process so easy!

A · 26 February 2018 · Benham and Reeves Hyde Park

★★★★★ 5/5

Google

Good staff, helpful

Olwynne · 25 February 2018 · Benham and Reeves Highgate

★★★★★ 5/5

Google

Fantastic staff, helpful, friendly, professional highly recommended

Olwynne · 23 February 2018 · Benham and Reeves Colindale

★★★★★ 2/5

Google

Beaufort Park is huge & B&R are not the only agent , sometimes it's worth taking a look at gumtree , rents can be slightly less and deposits can be upto 6 weeks , you'll find landlords and agents sometimes offering free internet and lower admin fees ... #gumtree As the owner of B&R has responded I feel it's only fair people be made aware of choice , yes people you can shop around for the best deal and an agent that suits your needs , I recently heard you charge 10 weeks deposits to certain renters , again I must say looking on Gumtree would be the best option for an alternative agent .

Beaufort · 23 February 2018 · Benham and Reeves Colindale

★★★★★ 5/5

Google

Professional and excellent service as well as useful advices from all the company members. Many thanks to lettings negotiator Rajib who was helping for us to find a property to rent in Beaufort Park and answering all the questions we had. Highly recommended.

Viktorija · 23 February 2018 · Benham and Reeves Colindale

★★★★★ 5/5

Google

Recently I rented a property through Benham and Reeves in Beaufort Park and found the service to be outstanding. The person that helped me was the manager Sam Shah and he was extremely knowledgeable and answered all of my questions swiftly which I really appreciated. I also found the team to be very friendly. Overall I highly recommend them.

P · 23 February 2018 · Benham and Reeves Colindale

★★★★★ 5/5

Google

I just moved to a flat in Highgate managed by Benham & Reeves. Everything went very smoothly and they have been a pleasure to deal with.

James · 25 February 2017 · Benham and Reeves Highgate

★★★★★ 1/5

Google

Ann from this company is a liar. She decided to book a viewing at my apartment for the afternoon but instead let herself in, without knocking at 10am. When I asked her later 'how is 10am the afternoon?' And why she didn't knock she lied through her teeth. DO NOT TRUST THIS COMPANY

Sunny · 25 February 2017 · Benham and Reeves Fulham

★★★★★ 5/5

Google

Professional, responsive, pleasant to deal with. Would definitely recommend them.

Ivana · 23 February 2017 · Benham and Reeves Kensington

★★★★★ 5/5

Google

Very professional and friendly. Would not hesitate to recommend. Thank you.

Simon · 26 February 2016 · Benham and Reeves Highgate

★★★★★ 4/5

Google

Finding tenants was quick and painless, and when it came time to give them notice to vacate this was also handled efficiently and our emails responded to promptly.

Abby · 26 February 2016 · Benham and Reeves Highgate

★★★★★ 5/5

Google

I'm impressed and very pleased with the service I've been receiving from Benham and Reeves. I would like to especially thank Soolmaz and Thuraya for their high level of professionalism, efficiency, helpfulness, integrity, and for being there when needed. I congratulate you on your outstanding professionalism at Benham and Reeves.

Hotel · 26 February 2016 · Benham and Reeves Highgate