Trusted Agent profile
★★★★★
1,806 reviews across 8 offices and 3 platforms
Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,806 reviews on three platforms, rated 4.7 out of 5 overall.
1,359
Reviews on Google
All 8 offices
1
Reviews on Yell
All 8 offices
446
Reviews on Trustpilot
Business-wide
Benham and Reeves's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service from Sam Shah and Penny Cheung of Benham & Reeves.I have been rental before arrived in London .I can say Professional and efficient Sales Teams .
Thank you very much Yen Chan for your kind feedback, we are glad to hear you had such a positive experience with our sales and rentals teams and got the services you expected. Thank you!best wishes, Emily Taylor, B&R
5/5
GoogleBenham & Reeves have always been super professional, highly knowledgeable and a pleasure to deal with. I have absolutely no hesitation in recommending them !!PositiveResponsiveness, Quality, Professionalism, Value
Thanks very much for your five star rating and review, it's great to hear you had the best service experience. Our Hampstead estate agents really appreciate the feedback and are happy to receive your recommendations any time. Kind regards, Emily Taylor, B&R
5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
4/5
TrustpilotResponsive
Responsive, reliable and professional.
Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R
5/5
TrustpilotEfficient property management team
Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Thank you
Thanks Sue, we are very glad to hear you are happy with your property manager and for the five star service rating. Much appreciated.Kind regards, Emily Taylor, B&R
4/5
GoogleTeam's response - quick, responsive, effectivePositiveProfessionalism
Thanks Jim for your rating here, if we can do better to get the fifth star for our service, please DM me with your suggestions at info@benhams.com. Kind regards, Emily Taylor, B&R
5/5
GoogleIvan and the team are helpful, transparent and great to deal with. We have used them for years and would really recommend them.PositiveResponsiveness
Hi Anna, thanks very much for your positive feedback, we really appreciate it. Its encouraging for us to know that you felt safe in our hands and that you will recommend us. Kind regards, Emily Taylor, B&R
1/5
GoogleTerrible real estate agency. Five months into my tenancy, my partner and I found ourselves trapped in the building, with no alternative door or escape exit. This happened because the real estate agent did not provide us with a full set of keys. They had guaranteed us that only two of the locks for the only way out of the building were functioning and that there was no need for the key for the third lock. To our surprise all three locks were being used by other residents within the building. When I tried to address this issue with the property manager, he responded rudely and on the defensive. It was only when I threatened with legal action that they provided me with the full set of keys. They did not seem to realise that having no access to an escape route, is a huge health hazard. Furthermore, it’s been two weeks since I’ve moved out and have been trying to reach them to settle on the deposit and they have ignored every single email my partner and I have sent. AVOID like the plague!NegativeResponsiveness, Quality, Professionalism
Hi Jose, sorry to see this review here as I have seen corresondence from our branch manager, Ivan, who addressed your issue with the key fob. Your tenancy ended 31 July and in accordance with The Tenancy Deposit Scheme rules, we have to go through procedures before we can release the deposit and due to the current Covid health crisis, your Property Manager is following this through for you as quickly as possible. Thanks, Emily Taylor, B&R
4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
4/5
TrustpilotResponsive team
Responsive team, quick, effective, responsive
Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R
5/5
TrustpilotExcellent service and professional…
Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Very helpful, enthusiastic and conscientious.
Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. Kind regards, Emily Taylor, B&R
5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
4/5
TrustpilotBR Letting service review
I have used BR lettings service (Wapping branch) as owner since 2016. Their sales team, seasoned and professional, in my opinion is a 4 star. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. The accounts dept has been consistent and efficient in the delivery of their service to the customer. They are the star in the team!
Hi , thanks for taking the time to give detailed feedback about the service. We do always follow up all comments to see where we can do better. Thank you for your valued business. Kind regards, Emily Taylor, B&R
5/5
TrustpilotI am very pleased with the professional…
I am very pleased with the professional service provided by Abbas Efir. He handled all my queries promptly and followed through well. He has been most responsive and helpful and represents B&R well. Thumbs up, Abbas!
Thanks Annie for the five star rating and for taking the time to review our property management service. Its great to hear you are getting a prompt and efficient service. Kind regards, Emily Taylor, B&R
5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
5/5
TrustpilotResponsive and professional
Rating only, no written review.
Thanks very much for your five star review Dr Wong, its a pleasure to have your business and we aim to keep up the good service! Kind regards, Emily Taylor
1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
1/5
GoogleTerrible at getting back to your enquiries. Do not answer direct questions with direct answers. Lazy approach. No customer service skills at all. Obviously earning too much money during these desperate and unprecedented pandemic times! Morons! Shame they tend to manage a lot of the properties in a certain vicinity. Forcing you to deal with them. Hate to wonder what they would be like with issues if they’re like this at the beginning! Stay clear!NegativeResponsiveness, Quality, Professionalism
Hi Al, sorry to see your negative feedback here. Since lockdown has eased, we have been inundated with rental enquiries for apartments to rent at Imperial Wharf and are doing our very best to help people move in difficult times. We are on-site if you want to pop in to see our team or please email me if I can help. Regards, Emily Taylor, B&R info@benhams.com
5/5
TrustpilotFantastic service
We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.
5/5
GoogleWorked with Katrina and was very happy with her response.PositiveResponsiveness, Professionalism
Thanks Darko, kind of you to give your feedback here and the for the five star rating too, much appreciated by all our City lettings team. Emily Taylor, B&R
5/5
Trustpilotamazing service...thanks to Brett
amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly
Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R
5/5
GoogleWe can't sing Helen's praises enough! Such a warm, kind professional sales agent in who we have built a great deal of trust in such a short time. Nothing is too much trouble- regardless of time or day of the week she is always on hand to help and provide us with the information we need to know. Helen's shown a fantastic ability to ensure her client's interest are well looked after by building a great relationship with us at the tenants and delivered fantastic customer service. I hope she is valued, praised and appreciated by the company because she absolutely deserves to be! Thank you Helen! Pleasure doing business with you!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Gary for your five star rating and for all the lovely feedback about the service you received at our Imperial Wharf branch. Helen and the team were really encouraged by your words. Thanks for taking the time to tell us here, we do value it. Kind regards, Emily Taylor, B&R
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 869 reviews rated 4.6 out of 5, followed by Hampstead with 686.
The eight Benham and Reeves offices, by town:
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
