Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHighly experienced and professional, I’d recommend Thomas for his brilliant communication and commitment to delivery. Very pleased with the service I received from him and the Benham & Reeves Colindale office in the process of my home sale.
Bea · 11 May 2026 · Benham and Reeves Colindale
Agent replied · 11 October 2026
Hi Bea, thanks very much for sharing a five star rating here which Thomas and the Colindale property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your home sale. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have been trusting Rahim as our letting agent since 2024 and will definitely continue to do so in the future.
He has always been calm, professional, and never pushy.
Most importantly, he never wastes our time and has a great ability to understand exactly what we are looking for in a property.
Throughout our experience, he has been extremely professional and clearly values his clients just as much as they value him. He is reliable, trustworthy, knowledgeable, and very respectful.
We highly recommend him to anyone looking for a letting agent.
Do · 11 May 2026 · Benham and Reeves Colindale
Agent replied · 11 October 2026
Hi, we are thrilled to hear you've had such a great service experience and have benefited from Rahim's lettings expertise. We are glad things are working well for you as you feel well supported, Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat suppprt
Terry · 11 May 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji
Great experience
Johnson · 9 May 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Clement · 8 May 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom.
- Ruth, B&R
★★★★★ 4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Joey · 1 May 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBuyer- great service
I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!
Alexis · 30 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Alexis, its great to hear such lovely feedback here for the service you've had from Roman in our London sales team. We are really glad to hear you've benefited from his expertise and that you've felt well supported throughout the property purchase process. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.
David · 30 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi David, thanks for sharing such kind feedback here for the service experience you've had renting a property with Rubel and Thuraya in our Kensington lettings team. We are thrilled to hear you've felt so well supported. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotHighly experienced and professional
Highly experienced and professional, I’d recommend Thomas for his brilliant communication and commitment to delivery. Very pleased with the service I received from him and the Benham & Reeves Colindale office in the process of my home sale.
Bea · 30 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Bea, thanks very much for sharing a five star rating here which Thomas and the Clindale property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your property sale. It has been our pleasure to assist you.
- Ruth, B&R
★★★★★ 1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Graham · 30 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted.
- Emily, B&R
★★★★★ 5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Mark · 29 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent and professional
Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,
Fehintop · 29 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Sanjyukta · 28 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Sanjyukta
We're sorry to see this here as we are already in touch with you about the conclusion of this.
The tenancy end date was 6 March. The check-out report was sent to you 10 March.
There is a dispute over deductions, so negotiations have been ongoing.
You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law.
- Emily, B&R
★★★★★ 5/5
GoogleRoland and Fiona have assisted us with renting our current apartment. The process was very smooth and both me and my partner are satisfied with their service. We’ve leaving here for 1+ year and wanted to acknowledge the team’s great work. ☺️
Susan · 22 April 2026 · Benham and Reeves Fulham
Agent replied · 20 March 2026
Hi Susan, we're really pleased to hear you've had such a positive service experience with Benham and Reeves, thanks for sharing a five star rating.
- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most unpleasant experience I’ve…
The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.
Ryan · 20 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi Ryan, we’re really sorry to read this here and take feedback like this seriously.
I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully.
*EDITED 14/04*
Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this.
Thanks, Emily, B&R
★★★★★ 5/5
TrustpilotI am very happy with the letting…
I am very happy with the letting services provided by Benham & Reeves at their Highgate office. In particular, Ivan Hrissimov is doing an great job.
Wah · 15 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Thank you very much for your lovely feedback for the service you are having with Ivan and our Highgate lettings team. We are very pleased to hear you are happy with the letting services. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
Googlea truly horrible experience with the lettings team
Sam · 13 April 2026 · Benham and Reeves Hamstead
★★★★★ 4/5
TrustpilotFriendly and easy to deal with.
S · 8 April 2026 · Benham and Reeves Hamstead
Agent replied · 11 June 2026
Hi SP, thanks very much for your review, we are glad to hear you've found us friendly and easy to deal with, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleGreat experience with Dele Lawal and team.
WeiTian · 6 April 2026 · Benham and Reeves Hamstead
Agent replied · 13 April 2026
Hi WeiTian, thanks very much for sharing a five star rating for Dele and our Hampstead lettings team and for your custom, it is appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleOver the past year, I have had the pleasure of liaising with Chris in buying my dream flat.
It's been one hell of a journey and his endless support, as well as his Colleagues help, has been incredible. I couldn’t have asked for anything else.
If you're looking for an informative, supportive, helpful and friendly estate agent then look no further!
Thank you again Chris, and those at Benham & Reeves, as I truly could not be more grateful.
Best wishes,
Flo
Flo · 6 April 2026 · Benham and Reeves Hamstead
Agent replied · 13 April 2026
Hi Flo, thanks for your lovely service feedback shared here for our Hampstead Estate Agents. Chris and the team are very pleased to hear you've benefited from their collective property sales expertise and we are all glad to hear you've had such a good service experience.
- Ruth, B&R
★★★★★ 5/5
GoogleRating only, no written review.
Laarbi · 6 April 2026 · Benham and Reeves Hamstead
Agent replied · 13 April 2026
Hi Laarbi, thanks for sharing a five star rating here for our Hampstead Estate Agents, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
GoogleExcellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.
I contacted Ruben via WhatsApp, and he called me back immediately. The viewing was arranged for the next day. I visited the apartment and it was love at first sight.
As I’m not English, I wasn’t very familiar with the rental process in London. Ruben took the time to explain everything, was super efficient, and always available whenever I had questions. Within 24 hours he told me the landlord had agreed in principle to my offer, and the formal process began.
Thuraya Al-Haidari then handled everything, again, always helpful and attentive. I wanted to change the sofa, the bed linen, etc., and the team negotiated with the landlord so that everything could be arranged for my comfort. On the day I moved in, the apartment was spotless, and there was even a little bouquet of flowers!
I have to say that before this I was renting just around the corner through Draker, and there’s simply no comparison, here they truly care about their clients, not just their wallets as at Draker. A big thank you to the whole team Thuraya and Ruben MERCI !!!
David · 6 April 2026 · Benham and Reeves Kensington
Agent replied · 13 April 2026
Hi David, thanks for sharing a five star rating here, we are thrilled to hear you've had such a great service experience renting a property with our Kensington Letting Agents. We're glad you have benefited from the collective expertise of Rubel and Thuraya and you've felt well supported. Thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI am grateful to DI GONG who always provides excellent services to us in terms of letting our said apartment . Greatly appreciated !
SOONG · 6 April 2026 · Benham and Reeves Hyde Park
Agent replied · 13 April 2026
Thank you, we are pleased to hear that as a London property landlord you are having an excellent service experience from Di in our Hyde Park lettings team. We are glad to be meeting your service expectations and appreciate your continued custom with Benham and Reeves.
- Ruth, B&R
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