Trusted Agent profile

Benham and Reeves reviews in London, Hampstead, Fulham and 5 more

4.7

★★★★★ Excellent

1,806 reviews across 8 offices and 3 platforms

benhams.com

Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,806 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,359

Reviews on Google

All 8 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 8 offices

Trustpilot logo

446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Benham and Reeves's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Benham and Reeves office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Roland provided a 5 star service.

Hi Roland,

Andrew · 8 June 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Andrew, we are thrilled to hear that you've felt so well supported throughout your time renting a property with Benham and Reeves. We are glad to hear that Roman from our Fulham lettings team was able to assist you. Thanks for your custom and good luck with your move to Dublin. - Ruth, B&R

5/5

Trustpilot

Iveta Visnyeiova provided good service…

Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.

Fei · 7 June 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Fei Wang, thank you for telling us you've had a great five star service from Iveta at our Hammersmith lettings branch, we are glad your expectations are being met with Benham and Reeves. Thanks for your custom. - Ruth, B&R

5/5

Google

We are very happy with the letting service you have provided. Ivan Hrissimov from your Highgate office has been doing an excellent job, and we greatly appreciate his professionalism and support.

Wah · 2 June 2026 · Benham and Reeves Highgate

Agent replied · 23 June 2026

Thank you - we are very pleased to hear you are happy with the lettings service provided by Ivan and that you've felt well supported throughout. Thanks for your custom with Benham and Reeves Highgate. - Ruth, B&R

5/5

Trustpilot

Professional teamwork

Benhams manage the letting of my 2 flats and have recently found new tenants for both flats. Amelia Wright & Samuel Collins were both very helpful and the lettings went smoothly apart from a slight glitch where last minute, it was discovered a piece of furniture was missing from one of the flats. Claire Greenwood very smoothly sorted this out and made sure the furniture was in place in time for the new tenants. Thanks to all at Benhams who are involved in managing my flats, your professionalism is much appreciated.

Clare · 31 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Clare, we appreciate you sharing a five star rating here and are thrilled to hear you are having such a good service experience from our lettings and management teams. We are glad you are benefiting from the expertise on offer and things are working well for you as a landlord with Benham and Reeves. Thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

Super expérience

Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much

Valériane · 29 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Very nice talk and I got so many…

Very nice talk and I got so many information. Big thanks.

John · 29 May 2026 · Benham and Reeves Hamstead

Agent replied · 23 August 2024

Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R

1/5

Trustpilot

An UNACCEPTABLE FOUR YEARS,at 8 Clement…

An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7

D · 27 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R

5/5

Trustpilot

Outstanding Service From Start to Finish

Penny Cheung has been exceptional from start to finish. My sale had many delays and stressful moments, but she handled everything with professionalism and persistence. She communicated clearly, followed up constantly, and took action whenever things slowed down. Thanks to her determination, the seller finally completed. I highly recommend Penny for anyone looking for a reliable and hardworking agent.

Margerat · 24 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Margaret, thank you for your very kind feedback shared here. We are thrilled to hear you've had such a great service experience with Penny in our London sales team and you have benefited from her buying and selling expertise. Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Google

Ivan Hrissimov has done a great job!

Benjamin · 23 May 2026 · Benham and Reeves Highgate

Agent replied · 23 June 2026

Hi Benjamin, thanks very much for your lovely feedback shared here for the service you've had from Ivan in our Highgate lettings team. Thanks for your custom. - Ruth, B&R

5/5

Google

Again Had the pleasure of working with Benham and Reeves, a company who I have implicitly trusted for several years. Wesley in particular has been able to produce high quality tenants in a short timeframe on a regular basis. As an overseas landlord it’s very important to be able to rest safe in the knowledge that your property is being well managed, and this is something that Benhams have always been able to provide. Their fully managed service takes away any stress or responsibility. Would highly recommend to other potential landlords or investors.

David · 22 May 2026 · Benham and Reeves Fulham

Agent replied · 19 June 2024

Thank you for going to the trouble of posting a review which is appreciated and helps us maintain the level of service our clients expect. We're also pleased to hear your property is being well managed and that you would recommend us for property lettings in Imperial Wharf. Thanks very much! Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Our letting experience with Benham & Reeves

We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..

Vuslat · 20 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

Best letting agent

Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.

Happy · 19 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Dinesh is very responsible end to end…

Dinesh is very responsible end to end and always replies super fast

Ivy · 18 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom. - Ruth, B&R

4/5

Trustpilot

A good agency for landlords

Amelia Wright helped me to find tenants for my property. The listing was uploaded with photos and a video very quickly. The property was overpriced initially and issues with the market meant it was empty for 3 months which wasn't ideal. The Property Manager Kaitlyn is very responsive and helpful. I would recommend B&R as their fees are reasonable and they are a well-known company. Sometimes they aren't in the office, but they do respond by telephone, WhatsApp and email in good time.

Natnatnat · 15 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi N, we are glad you've found Amelia and Kaitlyn so responsive, this is great to hear. Thanks for sharing this feedback and for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Thanks Kayleigh for your persistent support!

Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.

Nyomi · 14 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R

5/5

Trustpilot

Great suppprt

Terry · 11 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji

Great experience

Johnson · 9 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Supportive

Shali and Darcey were quite supportive in the entire process.

Clement · 8 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom. - Ruth, B&R

4/5

Trustpilot

Good service

Good service! Thank you, Shaun Tan!

Joey · 1 May 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Buyer- great service

I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!

Alexis · 30 April 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Alexis, its great to hear such lovely feedback here for the service you've had from Roman in our London sales team. We are really glad to hear you've benefited from his expertise and that you've felt well supported throughout the property purchase process. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Qilin and Claire been amazing…

Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional

Adl · 30 April 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R

5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi David, thanks for sharing such kind feedback here for the service experience you've had renting a property with Rubel and Thuraya in our Kensington lettings team. We are thrilled to hear you've felt so well supported. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Highly experienced and professional

Highly experienced and professional, I’d recommend Thomas for his brilliant communication and commitment to delivery. Very pleased with the service I received from him and the Benham & Reeves Colindale office in the process of my home sale.

Bea · 30 April 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Bea, thanks very much for sharing a five star rating here which Thomas and the Clindale property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your property sale. It has been our pleasure to assist you. - Ruth, B&R

1/5

Trustpilot

Tenancy rental rip-off

I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.

Graham · 30 April 2026 · Benham and Reeves Hamstead

Agent replied · 11 June 2026

Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Benham and Reeves

Which Benham and Reeves office has the most reviews?

London has the most, with 869 reviews rated 4.6 out of 5, followed by Hampstead with 686.

Where are the Benham and Reeves offices?

The eight Benham and Reeves offices, by town:

  • City of London: 107 Fleet Street, City of London, EC4A 2AB
  • Fulham: 15 The Boulevard, Fulham, SW6 2UB
  • Hampstead: 51-53 Heath Street, Hampstead, NW3 6UG
  • Highgate: 38 Highgate High Street, N6 5JG
  • Hyde Park: 32A Sussex Place, Hyde Park, W2 2TH
  • Kensington: 5 Thackeray Street, Kensington, W8 5ET
  • Knightbridge: 285 Brompton Road, Knightbridge, SW3 2DY
  • London: 7 Heritage Avenue, London, NW9 5FW
Has Benham and Reeves won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.

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