Trusted Agent profile
★★★★★
1,798 reviews across 8 offices and 3 platforms
Benham and Reeves has eight offices, in London, Hampstead, Fulham, Highgate, Kensington, Knightbridge, City of London and Hyde Park. Together they have 1,798 reviews on three platforms, rated 4.7 out of 5 overall.
1,359
Reviews on Google
All 8 offices
1
Reviews on Yell
All 8 offices
438
Reviews on Trustpilot
Business-wide
Benham and Reeves's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotQuick service and quick to respond and…
Quick service and quick to respond and quick to reolve a problem
Thanks Gerard, we're glad we've been responsive and quick in our service back to you. Thanks for sharing a five star rating here, its appreciated. - Ruth, B&R
5/5
TrustpilotThomas and Nick in Colindale have been very helpful!
Both Thomas and Nick have been very helpful throughout the buying process in the recent months for our flat in Colindale. From the viewings, through the negotiations, searches and enquiries, and more recently during completion, they have been really responsive, and have helped to facilitate communication between all the parties. I would absolutely recommend their service, and will be sure to come to them again in the future.
Hi KK, we're thrilled to hear you've had such a great experience buying a property with our Colindale property sales team. Thomas and Nick are really pleased to have assisted you and this kind service feedback means alot. Thanks for your custom with Benham and Reeves Colindale. - Emily, B&R
5/5
TrustpilotKayleigh Weston
Currently, Kayleigh Weston is our property manager, and we greatly appreciate all her assistance. Whenever we have needed her help, she has always responded promptly to our emails, and the few minor issues we have experienced have been resolved quickly and with genuine care.
Thanks very much for your lovely service feedback which Kayleigh in our London property management team is very pleased to see shared here. We are very glad to hear you feel so well supported in your property rental. Thanks for your custom. - Ruth, B&R
5/5
GoogleThe staff at Benham and Reeves are very reliable and prompt in addressing issues that arise with minimal fuss. We have had a good experience with their management. Mr Rahim Velji has been very helpful throughout our process of letting out the property
Thank you Boon, we appreciate you sharing a five star rating here for the service you have received from our Colindale Estate Agents, we are glad to hear you've had such a great experience with our property management. Thanks for your custom. - Ruth, B&R
5/5
GoogleI have in the past used Benham and Reeves Kensington sales’ department, where Sara specifically did a deal first rate job. On both occasions I found the team excellent. More recently I used their Rentals Service, specifically Rubel Nahar. Again, professional and excellent at making the whole process as seamless as possible. I would not hesitate to recommend this organisation.
5/5
GoogleI rented a flat managed by Miles Baim and can't recommend him highly enough. There were a few issues with the property when I first moved in, and Miles handled every one of them promptly and professionally. He was always responsive, always helpful, and I never once felt like a problem was being brushed aside. Thank you, Miles.
Hi Seray, thanks very much for sharing this lovely feedback for the property management service you are having from Miles in our Highgate property team. We are glad to hear you feel so well supported as a tenant. Thanks for your custom, - Ruth, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves. - Emily, B&R
5/5
GoogleMaz has been excellent. Very prompt and always does anything that we request. Very polite as well. She is an asset to the company.
Hi George, we're very pleased to see you share a five star rating here for the property management service you are receiving from Maz here in Colindale. We are glad you feel so well supported. Thanks for your custom. - Ruth, B&R
5/5
GoogleIvan and Silvana assisted with my tenancy. Both were super helpful and professional. Kaitlyn is continuing to provide great property management service. Excellent team!
Hi Can, thanks very much for your wonderfully positive feedback about the service you are having from our Highgate lettings and property management team. We are glad you've found everything professional and efficient, this is what our team aim for. Thanks for your custom. - Ruth, B&R
5/5
GoogleJust to express our thanks to Ivan Hrissimov for his good and efficient service in helping us to rent out our London apartment
Thanks Janki, we are very happy to see your five star rating shared here for the Highgate lettings service Ivan is providing to you as a landlord. Thanks for your continued custom. - Ruth, B&R
1/5
GoogleRating only, no written review.
Hi Polina, we're sorry that we were not able to find a suitable rental property within your budget. Properties are renting very quickly, many going same day they are advertised. The City rental market is really active right now and we never have enough properties to go round. We're sorry we couldnt help you this time. - Ruth, B&R
5/5
Trustpilotvery efficient
work very well done
Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R
5/5
GoogleThuraya has been instrumental in helping us navigate the horrifically bureaucratic UK rental system especially with the new laws. Much appreciated Thuraya
Hi Wissam, thanks for your kind feedback shared here for the service you've had from Thuraya in our Knightsbridge lettings team. Navigating rental regulations are what we are used to managing and we are glad we've made it easier for you. Thanks for your custom. - Ruth, B&R
5/5
GoogleBenham & Reeves always does a superb job in finding good tenants and make the process so seamless.Mr.Rahim Veiji , the letting agent is very professional and honest throughout the process. Well done!
Thanks Dr Giri for leaving a five star rating for our Colindale Estate Agents, we appreciate it. - Emily, B&R
5/5
GoogleRating only, no written review.
Hi Kapata, thanks for sharing a five star rating for our Hampstead Estate Agents, we appreciate your custom. - Ruth, B&R
5/5
GoogleCyril did a wonderful job managing the sale of our property. He was proactive, professional, and always quick to respond. His advice was invaluable throughout and with friends telling us how hard the market is it was a relief to get the sale done so would happily recommend Benham and Reeves.
Hi Bright, thanks very much for sharing a five star rating here which the Hampstead property sales team are very pleased to see. We are glad to hear your service expectations have been exceeded and that we helped make the selling process a pleasant one. It has been our pleasure to assist you. - Emily, B&R
5/5
GoogleVery happy with this agency. Laura and Dele were very helpful with our tenancy. We would definitely recommend
Hi Lucie, it's great to hear you are happy with the lettings service provided by Dele and Laura in our Hampstead lettings team, thank you for your continued custom. - Ruth, B&R
5/5
GoogleBenham and Reeves excels in every area of Lettings both front line leasing and importantly property management, especially Billy and Louis who really go above and beyond in assisting me and my tenant. Not only efficiently but also precise.
Hi, thank you for your kind feedback regarding the lettings and property management service you are receiving as a landlord from our Hampstead estate agents. We appreciate your custom. - Emily, B&R
5/5
GoogleAs a Brit expat based in Dubai, I have to rely on a trusted friend to look after my property in London. Marc did a great job finding quality tenants quickly and ensuring the letting process ran smoothly. His communication and professionalism were excellent throughout.
Hi Holly, thank you for your kind review. We’re delighted you’ve had such a positive experience as an overseas landlord with Benham and Reeves. Marc is pleased to know you've benefited from his lettings expertise, this is wonderful to hear. Thanks for your continued custom. - Emily, B&R
5/5
GoogleThuraya and Roo have been incredibly supportive from the moment I rented the property right through to after I vacated. Their communication was always clear and timely, and they consistently showed understanding and professionalism, making the process smooth and stress‑free. Roo also supervised the deposit process with care and transparency, which I truly appreciated. Their dedication and genuine willingness to help made a real difference, and I would happily recommend them to anyone looking for reliable, thoughtful service
Hi Lola, thanks very much for sharing a five star rating here and for your lovely feedback which Roo and Thuraya in our lettings team are very happy to see. We are glad you've found renting a property with Benham and Reeves smooth and stress-free, this is great to hear. Thanks for your custom. - Ruth, B&R
5/5
GoogleI’ve had the pleasure of working with Sara and Rubel for some time in selling my flat in Kensington High street and could not fault their level of commitment, professionalism and approachability. They both took all the stress out of the sales process with the way they managed the buyer and both sides lawyers so I would highly recommend them both..thank you
Hi Ashley, we are thrilled to have assisted you with selling your Kensington flat and are glad you found us to be efficient and professional throughout, this is great to hear. Sara and Rubel are very pleased to know you are so happy. Thanks for your custom. - Emily, B&R
5/5
GoogleBoth Di and Joanna were such great help during the process of moving into the property, but also after. Offering help and advise whenever needed!
Hi Evelyn, thanks very much for sharing a five star rating here, we are very pleased to hear you've had such a great service experience renting a property with our Hyde Park lettings team. We are glad you feel well supported. - Ruth, B&R
5/5
GoogleWe were really well looked after by Phil, Tommy and their team. Tommy made sure the whole stressful process was anything but and we really thank him for that. Highly recommend
Hi Clement, thanks very much for giving us the opportunity to sell your property at Imperial Wharf, Phil and Tommy are thrilled to hear how well supported you've felt throughout the process. Thanks for your custom. - Ruth, B&R
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Benham and Reeves has 1,798 reviews across its eight offices, rated 4.7 out of 5 overall: 1,359 on Google, 1 on Yell, 438 on Trustpilot. Company-wide Trustpilot reviews for Benham and Reeves are counted once, not once per office.
London has the most, with 861 reviews rated 4.6 out of 5, followed by Hampstead with 678.
The eight Benham and Reeves offices, by town:
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
