Trusted Agent profile
★★★★★
695 reviews across 4 offices and 4 platforms
Bear Estate Agents has four offices, in Canvey Island, Basildon and Southend-on-Sea (two offices). Together they have 695 reviews on four platforms, rated 4.6 out of 5 overall.
411
Reviews on Google
All 4 offices
94
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
189
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Bear Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bear Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat estate agent, Sean was very helpful when viewing property, and whole team great at keeping in loop!
Thank you for your kind words! We’re thrilled to hear Sean and the team could help and keep you informed throughout. We really appreciate your feedback! … More
5/5
TrustpilotThe process with Bear Basildon is secure.
From the very start of the process to the very end we have always felt fully clear, up-to-date, informed, respected and listened to from every staff member at the Basildon branch. Not only did we need the Estate Agents to sell our property but also to work with us and consider our home situation. As my husband has long term mental illnesses and autism, he is house bound so viewings, decision making, conversations were either done a little differently or extra consideration and Bear took this on completely, with no fuss and treated us with nothing but respect, kindness and consistent fantastic knowledge about the whole process. Several members of staff were involved during the process at different stages - Jamie, Sean, Lucina, Ellie, Leigh-Anne and Joe. Joe - we cannot thank you enough - the whole team is led by Joe and there is definitely a link in everyone's qualities and skill sets that make this team very consistent, very driven, kind mannered and all a similar work ethic. The initial photos taken were excellent and showed our home well. Viewings were handled well - we were always telephoned the same day when someone wanted to view; viewings were also easily arranged; we were informed promptly if offers or further interest was shown and feedback was always given within 24hrs. We were guided to the next stage once an offer was accepted and the transition from the sales team to sales progressor moved with you - very smoothly. For several months and whilst the solicitor took lead (in our case) communication reduced with the Estate Agents . However, from time to time - and just at the right point to touch base, Joe would send an email to remind us that Bear are still available at any time to assist in anyway regarding the process stating himself, Jamie and Leigh-Anne are always on hand. This was always well timed and meant a lot as provided reassurance that one can contact Bear still at any point. Not being experienced in the buying/selling process it felt good to know. Towards the last few months leading up to completion we did respond and reach out to Bear. We liaised with Leigh-Anne, the sales progressor a few times - very on the ball and does exactly what her job title states - whatever is required to ensure your sale completes. What has also worked for us are the methods of communication that Bear use - ALL methods e.g. phone or email etc. Several phone conversations were often backed up with an email. All of this is headed by Joe and for us, we had the pleasure of having phone conversations and emails with Joe throughout the process and met him several times during viewings - such a genuine, sincere, patient person who cares passionately about the job he does but also his clients who choose Bear to act on their behalf. We really would like to convey to him our special thanks and wish him and the team nothing but the best. Thank you all.
5/5
TrustpilotPositive experience
Recently used Bear to sell a property the staff were all friendly and helpful. Everything went smoothly.
5/5
FacebookVery professional estate agent provided support and feedback at all times throughout the process no problem was to much to ask highly recommend 5 STAR from me
5/5
TrustpilotWe had our completion today,and I have…
We had our completion today,and I have to see a big thank you to Helen,she is a really friendly and professional person.she help has step by step with all process.
5/5
TrustpilotHelen at bear estate agents was…brilliant
Helen at bear estate agents was excellent in keeping us informed ,on the progress of our purchase of our bungalow.she also gave us very good advice on navigating our move into our new property.when we got the jitters ,because it was taking so long to move.Helen allayed our fears,and was always truthful in her answers.
5/5
TrustpilotHelpful and friendly team
When the buying process was halted by delays, the team at Bear went above and beyond to facilitate communication, push through outstanding enquiries and kept me informed.
2/5
TrustpilotMade for a poor first time buyer experience
We bought our first home through Bear, and it was incredibly stressful overall.
5/5
FacebookWe had an excellent experience working with Bear Estate Agents. From start to finish, he was incredibly helpful and always easy to get hold of whenever we had a question. His communication skills were second to none, keeping us informed every step of the way and making the entire process as smooth as possible. What stood out most was how professionally he acted for both the vendor and us as the purchasers, ensuring everything was fair and handled efficiently. It was an absolute pleasure to deal with him, and we would highly recommend his services to anyone looking to buy or sell a property.
4/5
TrustpilotThis Estate agent quickly valued house…
This Estate agent quickly valued house and put on the market. Good pictures and description of house. Good footfall in first weeks but no sensible offers.
5/5
FacebookHave been absolutely brilliant from start to finish. I have been kept updated every step of the way to make the process of selling as smooth as possible. Nothing is too much trouble.Very helpful and polite staff.
5/5
GoogleCannot thank bear estate agents enough for all their support. Helen has been amazing throughout and been such a reassurance, nothing has been too much and she has truly gone above and beyond throughout our buying process. We had hassle with …
5/5
GoogleRating only, no written review.
Thanks so much for your 5-star review, we’re glad we could help! The Bear Team 🐾 …
5/5
GoogleFrank was absolutely brilliant from start to finish. He kept us informed every step of the way, was always friendly, professional and went above and beyond to make the whole process smooth and stress-free. His knowledge and communication were outstanding. A huge thank you - Frank is a real asset to your team!
5/5
GoogleI cannot sing Bear Basildon’s praises enough. Leigh-Anne, Joe and Jamie were amazing when we sold our house. Our selling process was long and very up and down (no fault to Bear at all) but as I learnt when things don’t go smoothly having a supportive estate agent is an absolute must, which Bear absolutely were. They just did exactly what they said they would do - which in the house buying process is really the one thing you really want. They would chase up whenever I asked (same day always), they got back to me really promptly (within a few hours if not sooner), they never made me feel like a bother when I probably was at times and they were so approachable and friendly. It genuinely felt like we were in the whole process as a team. I wouldn’t hesitate to recommend them. Thank you so much. 😊
Thank you so much for your thoughtful review. Selling a property can be a stressful journey, so we’re delighted that Leigh-Anne, Joe, and Jamie were able to support you every step of the way. We pride ourselves on being approachable, responsive, and working as a team with our clients, so it’s wonderful to hear this made a real difference for you. It was a pleasure helping you with your sale, and we’re so grateful for your trust and kind recommendation. From all of us at Bear in Basildon, we wish you every success and happiness in your next chapter! The Bear Team 🐾
5/5
GoogleI recently purchased a property through Bear and their service was excellent. They were on the ball and responsive to queries. Always friendly and professional, I would highly recommend them.
5/5
TrustpilotBrilliant team
Brilliant team. Sydney and Helen were amazing. So happy with how smooth the sale went. Thank you Bear for all your help and relentless work!
5/5
FacebookZoe Moore is simply the best State Agent we have ever come across. She is very knowledgeable, on top of absolutely everything, very quick and efficient! We will be forever grateful to her contribution to the purchase of our new home.
5/5
GoogleExcellent Service, I used them for my mortgage. They will guide you and stay with you all through the process. I strongly recommend Bear to whoever wants to have a seamless journey to owning their homes.
5/5
GoogleI cannot praise Bear estate agents enough. There were several worrying times with my solicitors not replying, and situations I didn't know what to do next etc, but Sydney at Bear was amazing and always put my mind at rest and restored my faith in the sales progression when at times I thought it was all over. She went above and beyond to help. She kept in contact with both myself and the buyers and kept us all informed and advised us on what to do. I'm so grateful to her for all that she did from the start to completion. I would highly recommend Bear estate agents to anyone!
5/5
GoogleBear were fantastic in helping us secure an offer on our property quickly and we're subsequently really supportive for the rest of the buying process. Thanks for your help
5/5
TrustpilotProfessional and consistent
Everyone in the Bear team was great, but specific mention to Helen and Sydney from sales progression, who professionally and consistently supported this sale to completion. I am very grateful to everyone.
5/5
GoogleAs first time sellers we had originally listed our house with another agent but after months with no offers we switched to BEAR Leigh on Sea and are so glad we did. From our initial conversation with Tom about the right price for the property, to Marcos' marketing of the property and getting us an offer in the first month, to Wendy's work on the progression of the sale through the conveyancing period, we have been really impressed with BEAR and are so glad we switched to them. Only wish we had gone with them in the first place!
4/5
GoogleWendy Baily from Leigh-on-Sea branch was looking after me and supporting me through the whole sale process. The service and support I received was really good and constant updates, emails, phone calls to help things along. Very happy with the support and help I received from start to finish.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canvey Island has the most, with 436 reviews rated 4.6 out of 5, followed by Basildon with 291.
The four Bear Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Canvey Island won Trusted Agent.
