5/5
GoogleSuch a great team! Thanks so much for all your time and hard work, from beginning to end! Especially Helen and Sydney! Would highly recommend! Many thanks Emma
Trusted Agent profile
Bear Estate Agents in Canvey Island, Basildon and Southend-on-Sea
★★★★★
695 reviews across 4 offices and 4 platforms
Bear Estate Agents has four offices, in Canvey Island, Basildon and Southend-on-Sea (two offices). Together they have 695 reviews on four platforms, rated 4.6 out of 5 overall.
411
Reviews on Google
All 4 offices
94
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
189
Reviews on Trustpilot
Business-wide
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Our offices
Bear Estate Agents's four offices, most reviewed first. Each has its own page.
- Bear Estate Agents Canvey Island62 Furtherwick Road, SS8 7AE436 reviews · 269 on Google (4.6)17 in the last 90 days
- Bear Estate Agents Basildon351 Clay Hill Road, Vange, SS16 4HA291 reviews · 42 on Google (4.6)17 in the last 90 days
- Bear Estate Agents Southend-on-Sea (1336 London Road)1336 London Road, Leigh-On-Sea, SS9 2UH280 reviews · 97 on Google (4.7)30 in the last 90 days
- Bear Estate Agents Southend-On-Sea (Beech House)Beech House, 1 Journeymans Way, Temple Farm Industrial Estate, SS2 5TF95 reviews · 3 on Google (5.0)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Bear Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Bear Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEveryone has been brilliant at Bear, from start to finish. Helen and Sydney were most helpful with keeping me up to date with the progress on my mums property till completion. Everything went smoothly and I would definitely use Bear again. 🐻 …
5/5
TrustpilotEfficient and honest
Efficient and honest, no unrealistic promises or valuations. As I was selling a vacant property, they managed all the viewings for me and kept me up to date with developments on the sale. I would recommend them.
5/5
TrustpilotWe like all of the team at Bear in…
We like all of the team at Bear in Hockley.We found them all so helpful and friendly.
5/5
GoogleHelen was exceptional on all counts , Sydney was very good too , in fact all Bear agents were marvellous , Ricky was also brilliant .Helen is the one who I had most dealings with and she went above and beyond towards a difficult sale . I completed thanks to her .All employees work extremely hard and certainly earn their money .
5/5
GoogleWe meet Marcus today on viewing a bungalow in Westcliff-On-Sea. He is a pleasant young man very polite and courteous. He is efficient his knowledge of the property was outstanding.
5/5
GoogleA positive experience with a helpful and approachable team. Communication is key and they nailed it. Thank you.
1/5
GoogleI had a disappointing experience with this estate agent. After waiting over 5 months for the vendor to provide a building certificate requested by my lender, they withdrew as soon as I began the process of arranging inspections to be carried out. The boiler hadn’t been serviced in years, despite the negotiator, Jack, assuring me during the viewing that it was 'regularly serviced.' My buyer’s report recommended I conduct checks, as the only boiler record was from 2010, back when I was still in secondary school! Once the report was provided to me end of August 2024, I immediately worked to get the inspections booked in with the agent. I was informed that the vendor was unhappy as I had my mortgage offer since end of July 2024. I informed the agents that my conveyancer has completed their due diligence and strongly advised I get these inspections done before exchange. Exchange which I was positive would be set to take place by latest end of September pending the inspections all coming back clear. When I raised this, Joe, the managing director, remarked, 'Your conveyancer should have advised you to do this check sooner,' which came across as both unprofessional and condescending. To top it off, the vendor has now relisted the property with a £35k price increase. The behaviour from both the vendor and the agent felt like pure intimidation and bullying.
Agent replied · 22 October 2024
Thank you for your review Antonia. To provide clarity on the matter, your offer was accepted on the said home in November 2023. The process was significantly delayed as your lender required structural works to be done to the property which were carried out at a significant cost to the vendor. Despite this, the vendor did not increase the price of the sale agreed to you. Once your mortgage was offered by the lender in July following the conclusion of the structural works, the vendor anticipated an exchange of contracts being offered. At that point, the sale had been running for eight months and at this very late stage you then, on the advice of your solicitor asked for two reports to be carried out along with a homebuyers survey. At this stage, the vendor requested us to remarket the property at a higher price taking into consideration the significant money he had invested into the property and further delays being created. Given the sale had been running for so long, the vendor felt said checks and surveys should have been carried out a lot earlier. At this stage we, as you can appreciate, had to follow our vendors instructions. We wish you all the very best for the future.
5/5
GoogleAn absolutely first class service by Joe and his team. Very timely, curtesy’s, available with excellent systems to keep you up to date. We’re very happy with Bear who supported us through a sale at a very sad time for us all. It’s been appreciated - so Thankyou.
5/5
Googlewe are very happy to receive an excellent service through Bear estate agent at Basildon branch while buying the house . Jamie and Ellie ware always available only a phone call away and they solved all our queries very professionally and arranged for a second viewing when we wanted to revisit the property.
5/5
GoogleCouldn’t recommend Joe and his team in Basildon more. Joe was brilliant from start to finish, always keeping me in the loop, answered all my calls even when he was on holiday. Marketed my house with great photos, kept the viewings coming, his team did all the viewings as well so no need for me to be involved at all. Wouldn’t hesitate in recommending Bear in Basildon to anyone, they definitely go above and beyond!!
5/5
TrustpilotHard working
Hard working, sensitive and professional
1/5
TrustpilotI had a disappointing experience with…
I had a disappointing experience with this estate agent. After waiting over 5 months for the vendor to provide a building certificate requested by my lender, they withdrew as soon as I began the process of arranging inspections to be carried out. The boiler hadn’t been serviced in years, despite the negotiator, Jack, assuring me during the viewing that it was 'regularly serviced.' My buyer’s report recommended I conduct checks, as the only boiler record was from 2010, back when I was still in secondary school! Once the report was provided to me end of August 2024, I immediately worked to get the inspections booked in with the agent. I was informed that the vendor was unhappy as I had my mortgage offer since end of July 2024. I informed the agents that my conveyancer has completed their due diligence and strongly advised I get these inspections done before exchange. Exchange which I was positive would be set to take place by latest end of September pending the inspections all coming back clear. When I raised this, Joe, the managing director, remarked, 'Your conveyancer should have advised you to do this check sooner,' which came across as both unprofessional and condescending. To top it off, the vendor has now relisted the property with a £35k price increase. The behaviour from both the vendor and the agent felt like pure intimidation and bullying.
5/5
TrustpilotHelen - Excellent... stay away from Tolhurst Fisher!
Helen in the sales progression team was excellent (So was Sydney when Helen was not around!)!I would say I'm pretty demanding but she was great, I really felt she was on my side, helping push through my purchase. She has bags of knowledge and sympathy, would definitely use her again! However, don't go anywhere near Dan at Tolhurst Fisher... lazy, inefficient, informative, useless! Helen did great dealing with this though!
5/5
TrustpilotThe whole team was very helpful
The whole team was very helpful. A great shout out to Ronan for photos and help. Zoe was the greatest help not only for the sale aspect but even to help us in our next property purchase. Again thanks guys.
5/5
TrustpilotGreat service
Great service, I would recommend them to anyone. Helen was so helpful and kept us updated throughout. Thank you so much!
5/5
TrustpilotSydney was so helpful
Sydney was so helpful , nothing was too much trouble . When the conveyancing became slow Sydney helped to speed it up again . Communication was brilliant . Thank you so much
1/5
TrustpilotI can finally share my honest opinion…
I can finally share my honest opinion about this estate agent. I started the process of trying to get a place and although this company was begging me though I was looking at other places whilst I was in the process and they kept messaging me in the process of me looking and I ended up going with themwhilst I was in the process with them I noticed the most unprofessional behaviours in the whole time of my life and it was very a traumatic experience. These people are not supportive. If you want to work with an estate agent that’s going to be someone that is supporting the process for you. The people that will put you at ease because you really need people that will put you at ease. It’s not a joke. Get a house you’re spending a lot of money lots of money going left right and centre so you need people to give you peace of mind in this life. Whilst I was in the process with them. I noticed the most unprofessional behaviours in the whole time of my life and it was very a traumatic experience these people are not supportive. If you wanna work with an essay agent that’s going to be someone that is supporting the process for you. Please do not choose them from the managing director who owns a company and sure he has enough experience he does say a lot of things that are not even the honest truth you need to really do your research like let your lawyer coach you because they will be the people supporting you. All I’m going to say is that they made my process a living hell they’re not welcoming even on a day. I collect my key. Did I get my champagne? No, . a process that is meant to be so joyous to you because you spent your harder money to get a house in your name is something they turned into a headache to me. I couldn’t even be happy after all they put me through but God is bigger. A whole managing director Screaming, telling me to pull out , when it was getting Long winded, rude I will just never ever forget the experience but I’m very thankful that it’s done but I just need to make people aware for future
5/5
TrustpilotWe absolutely love all of the team at…
We absolutely love all of the team at Bear estate agents in Hockley.They are extremely professional and helpful.After meeting Jacob and Tia,the agents that met us for viewing properties,to Zoe,that dealt with any queries,to Scott that congratulated us finding our home at last,we cannot rate them highly enough!They all went above and beyond for us.Thankyou so much to the team at Bear xxx
5/5
GoogleI used Bear to purchase our property, and I’m glad that our Sellers chose them. I was assigned Helen to handle our purchase and she done a fantastic job. Helen went above and beyond to help resolve a our purchase, which was complex transaction at times. Helen’s communication throughout was excellent and without her I don’t think things would have got completed when they did. Helen is a asset to the team at Bear
5/5
TrustpilotHelen and all the staff are amazing!!
Staff are so helpful, and one lady in particular, went out of her way, every day, to push our sale and purchase. Her name is Helen, and she has been my Angel. When I have been frustrated with it all, she has had kind words, for me. We are so very grateful we chose Bear Estate Agents.
5/5
GoogleMegan and her team which included Tom and Marco ,were brilliant with the sale of our home and everything that goes with it .Accompanied viewings , million queries by me and always answered for me and extremely useful information on the process. Definitely recommend them and competitively priced too which Jack organised and took very real and clear photos of our house
5/5
FacebookUnbelievably good. Without the sound advice and the extra mile they went the move would not have happened. Bought and sold through Bear under difficult circumstances and the team helped all the way.
5/5
GoogleHelen and Sydney were really helpful and ensured a quick sale on my property. I was also buying with a different agent and Helen was able to provide advice and support there also.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bear Estate Agents
Which Bear Estate Agents office has the most reviews?
Canvey Island has the most, with 436 reviews rated 4.6 out of 5, followed by Basildon with 291.
Where are the Bear Estate Agents offices?
The four Bear Estate Agents offices, by town:
- Basildon: 351 Clay Hill Road, Vange, Basildon, SS16 4HA
- Canvey Island: 62 Furtherwick Road, Canvey Island, SS8 7AE
- Southend-on-Sea (1336 London Road): 1336 London Road, Leigh-On-Sea, Southend-on-Sea, SS9 2UH
- Southend-On-Sea (Beech House): Beech House, 1 Journeymans Way, Temple Farm Industrial Estate, Southend-On-Sea, SS2 5TF
Has Bear Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards, Canvey Island won Trusted Agent.
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