Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleSadly I could not recommend Aspire, started out good but after 5 months, a change in sales manager and lots of stress (I attribute a lot of that stress to the poorly managed sales process). Key points where
-Advertised/communicated property incorrectly to buyer (which cost me time and money)
-Unkept dates for memo of sale (should have been sorted by December 2022, ended up being end of April 2023
-Constant chasing by inexperienced staff on behalf of buyer
-Buyer not properly vetted at start (as per own T&C's)
-no communication once deal completed, 8k for doing very little....... a simple thank you would be nice ;)
David · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 30 July 2023
Thank you for sharing your feedback, David. We take all reviews seriously and strive to address any concerns raised by our clients. We are so sorry to hear that you didn't have a positive experience with us. However, we believe that there may be some misunderstandings regarding some of the points you raised.
We always aim to advertise our properties accurately, and our understanding was that you had agreed to pay for a lease extension. In terms of dates, we understand that delays can be frustrating, and we always keep our clients informed of any unforeseen delays. We have a team of very experienced staff who are trained to handle all key aspects of the sales process, and we take great care to ensure that our staff are well-equipped to provide top-quality service to our clients.
Regarding the vetting of the buyer, we believe that they were highly proceedable, having exchanged contracts on their own property prior to agreeing to your purchase. We value our clients and always strive to maintain clear and consistent communication throughout the sales process and after exchange. We apologise if you feel that this was not the case in your situation.
Many thanks for your business and if you would like to discuss your experience further, please don't hesitate to contact us at headoffice@aspire.co.uk.
★★★★★ 5/5
GoogleIncredibly happy with Aspire Fulham and their team! Beyond appreciative to have been helped by Lily who managed our letting so professionally, swiftly and without any complication. I was so impressed with her work, commitment and professionalism and how smoothly she and the team managed my inquiries and the patience they had with me being new to the lettings process. Very grateful and happy to have worked with Lily.
Marta · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 30 July 2023
Thats great to hear Marta and a big thank you to you for taking the time to post such a lovely review.
★★★★★ 5/5
GoogleMac was Always available and helpful for getting information, recommendations and support during the buying process.
Amanda · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
Many thanks Amanda - great to hear!
★★★★★ 5/5
GoogleMac was refreshing to work with…
Such a can do attitude…
Never a roadblock!
Super communicator….Mannerly & switched onn…..so unusual nowadays…
Well done Mac,would wholeheartedly recommend you👍👍👍
Iain · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
Many thanks Ian - great to hear and thanks for posting this review.
★★★★★ 5/5
GoogleAspire were great and went the extra mile to secure a sale, doing some 80 viewings. Many thanks to Emily and Mac for all their hard work and support.
Peter · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
Many thanks Peter - great to hear!
★★★★★ 5/5
GoogleKatie Q and Oliver M at Aspire were outstanding - very professional and highly responsive. They had viewings on my 1-bed property within 24 hours of listing and obtained a suitable offer within 2 days. Katie in particular was hugely helpful with some complications through the buying process, doing a lot of chasing and phone-calling to ensure things progressed at pace and to completion. I am very happy to recommend Aspire's services.
Cassandra · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
Thats great to hear Cassandra and we will ensure we pass your praise on!! Thanks for taking the time to post this review.
★★★★★ 5/5
GoogleI had the pleasure of working with Katie, and my experience was nothing short of outstanding. From start to finish, she had demonstrated the highest level of professionalism, making the whole process of buying a property an absolute breeze.
From the very first interaction, it was evident that Katie had an in-depth knowledge of the local property market. She took the time to understand my preferences, needs, and budget, and made sure that they presented me with only the relevant and suitable properties.
I'm also deeply impressed by her reliability. Throughout the entire journey, she was prompt in their responses and always available to address any questions or concerns I had. Communication was seamless, and I felt reassured that I was in capable hands.
Overall, I am grateful for her outstanding service and will undoubtedly seek her expertise in the future.
Ian · 22 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
What a great review Ian and thank you so much for taking the time to post it - we are delighted that you had such a good journey!
★★★★★ 5/5
GoogleWould recommend. I had a surprisingly pleasant experience as a buyer. We worked primarily with Henry and Charlie, they were very professional, timely, and most importantly not rude and not aggressive.
Melissa · 20 August 2023 · Aspire Clapham South
Agent replied · 27 August 2023
As it should be Melissa and thanks for taking the time to post this positive review. Always appreciated by the teams.
★★★★★ 5/5
GoogleI found both Alison and Adam to be helpful, supportive, insightful and friendly throughout the end to end buying process. It’s a tough few months to go through but I felt that I could trust their advice and they are super knowledgeable about Furzedown and surrounding areas. Thank you both! Thea
Thea · 20 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
We thought the big day would never arrive! Thanks so much for your feedback, Thea - we wish you all the happiness in your new house. Adam
★★★★★ 5/5
GoogleOlivia and the Aspire team helped us find our perfect flat in London! The process was extremely smooth and Olivia helped answer all our questions! Would highly recommend Aspire.
Mollie · 13 August 2023 · Aspire Lambeth
Agent replied · 27 August 2023
Great to hear Mollie and thanks for taking the time to post such a welcome review. Kind regards form the Aspire teams.
★★★★★ 5/5
GoogleGreat professional service. Thank you to all the team for your support during the selling of my home.
Julia · 13 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much for the review, Julia. And thanks for your business! Best wishes from all of us, Adam
★★★★★ 5/5
GoogleThe team at Aspire have been absolutely fantastic during our recent sale. Really personable, open and offered great advice throughout the process. They really understand Furzedown and what buyers are looking for and really do go the extra mile. If you are looking to sell a property in Furzedown I couldn't recommend them enough. Thank you to Adam, Chris and Alison for amazing support throughout our sale.
Kat · 13 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much for your kind words, Kat. It really means the world to us that you're pleased with the service we offered. We wish you every happiness in your new country pad - do stay in touch. Very best wishes, Adam and the team
★★★★★ 5/5
GoogleWe have had such a smooth process of renting with Aspire. From easily being able to set up a viewing, to going through referencing and moving in, everything has been fantastic. Thank you Charlotte for being so helpful and keeping us updated at every step!
Holly · 13 August 2023 · Aspire Balham
Agent replied · 27 August 2023
Great to hear that the process was so smooth Holly and thanks for taking the time to post, always much appreciated.
★★★★★ 5/5
GoogleI had a great relationship with Aspire who managed the rental of my flat in Clapham when I left the UK back in 2015. So it made sense to arrange the subsequent sale through them as well. I told them the time frame in which I wanted to sell (3 months) and they were able to secure a buyer within the first 2 weeks of the property going on the market. After that my sales agent always kept me updated on progress and followed up on any queries/ concerns that I had. I would certainly recommend Aspire Clapham Estate & Letting Agents for both types of property service.
Phil · 6 August 2023 · Aspire Clapham South
Agent replied · 27 August 2023
Lovely to hear and thanks for posting such a detailed review Phil. Glad to hear the Clapham team provided a great service. Many thanks. Aspire
★★★★★ 5/5
GoogleAspire Estate Agents made our first home purchase process as easy as it could be. Katie was always on hand to offer advice and context and kept us up to date on the progress of the property throughout. She's great at her job and was a dream to work with! We would recommend Aspire to anyone thinking of using their services.
Sophie · 6 August 2023 · Aspire London (85 Tooting High Street)
Agent replied · 27 August 2023
Thanks for taking the time to post this great review Sophie, we all really appreciate such great feedback!
★★★★★ 5/5
GoogleWe initially listed our property with Purplebricks, where we struggled with follow up from viewings and various other issues. Because of this we decided to go with a traditional agent. Once Aspire had it listed they worked tirelessly to get it sold and one thing I think is so often overlooked is the work required to get a property exchanged and across the line. Chris was chasing solicitors up and down the chain as well as other agents. Without him this would undoubtably have fallen apart and he outshone the other agents in the chain. I can't recommend Aspire highly enough.
Jonathan · 6 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much for the wonderful feedback, Jonathan! We really do believe that a 'traditional' - local - agent like us does offer a value-adding element to our clients' sales. Amazing feedback like yours reassures us that we're doing just that. You were an absolute pleasure to work with, and we're super-grateful that you chose Aspire Furzedown! Best of luck with your onward move.
Chris, Adam and the team
★★★★★ 5/5
GoogleAdam and the team provided a first class service when selling our property in Furzedown. Great communication and knowledge of the local area. I would recommend Aspire to anyone looking to sell in the local area!
Tommie · 6 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much for the feedback, Tommie! And thank you so much for your business - we're very grateful. Best of luck with your onward move! Adam
★★★★★ 5/5
GoogleAspire has been incredible to work with. Chris has gone above and beyond to push through the purchase of our dream home. He called us daily as well as many others throughout the chain to ensure everything kept moving. He was creative, flexible, supportive and a delight to work with. I will certainly be using Aspire when we next move. Thank you so much for everything.
Charlotte · 6 August 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much for this, Charlotte. We're absolutely thrilled that you secured your dream house - welcome to Furzedown!
Chris, Adam and the team
★★★★★ 5/5
GoogleRating only, no written review.
Esther · 6 August 2023 · Aspire Balham
★★★★★ 5/5
GoogleThe offer wasn’t accepted but Lauren Jackson was super helpful, knew all the facts and very responsive. Would highly recommend her.
Vicky · 6 August 2023 · Aspire Balham
Agent replied · 27 August 2023
Great to hear Vicky - thanks for posting this 5 * review!
★★★★★ 5/5
GoogleI run My Property Consultant which is a property buying agency where we purchase flats all over London. Dealing with Lauren Jackson was a breath of fresh air. She patiently showed me and my clients several properties, and handled all of the queries almost immediately. She then helped with the sales progression, and we ended up completing the purchase within 8 weeks (with a short chain). Well done, Lauren. If only every agent worked to this standard and efficiency!
Eyeedul · 6 August 2023 · Aspire Balham
Agent replied · 27 August 2023
Many thanks Eyeedul for posting such a positive and complimentary review - I am glad Lauren and the Aspire team were able to help!
★★★★★ 5/5
FacebookAm from Uganda, Kampala, Africa. My name is SSALONGO Samuel am dealing in mineral mining business in my country I would like to ask you if you can get for us any buyers of gold from their in your Country, in appreciation we would negotiate by commission, please you contact me using my WatsApp numbers +256701065533 +256703986032(If you are interested so that we can talk more about it I am ready to co-operate with brokers, / agents, / mandate, / representatives our gold purity is 97.6 percent 22 carats. I will be glad to receive your reply, thank youI got your contact form your Facebook Please if you're not interested in this business, am sorry
Samu · 5 August 2023 · Aspire Balham
★★★★★ 5/5
GoogleI'm following up on my initial review. I've now completed my sale on 28th July!! I can now report more accurately on the professionalism and patience of Alison and Adam. Overall Aspires was very organised/supportive and informative in terms of customer service, this is particularly given they are a small independent business. I would certainly recommend them!!
Daphne · 30 July 2023 · Aspire Furzedown
Agent replied · 27 August 2023
Thanks so much, Daphne - and welcome to our neighbourhood! We're so pleased you were successful - especially after learning about your previous negative experience with the other agent. Thanks for your kind comments - we're delighted to have been of service! Adam & the team
★★★★★ 5/5
GoogleWe have worked with Aspire for the sale of our house in Balham. Overall we've been very happy with the service. We intially discussed and agreed on the best strategy. Once we started the marketing we received regular updates on the viewings and the whole process. In a farily complicated market we managed to reach our goals. It was a pleasure working with them
Andrea · 25 July 2023 · Aspire Balham
Agent replied · 30 July 2023
Great to hear Andrea and we're so glad you were happy with the service and we have managed to help you reach your goals. Thanks for posting!
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