Every review we hold for the Balham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAgents keep hanging up the phone, screening my calls, avoiding me or leaving me with vague and unclear reasons as to I am being refused a viewing. I then discovered that they are trying to avoid me because I have a dog. Basic level of respect is all I asked for. The second I posted a registry I got a message and a call from the agent yet again, with an excuse that they still don’t have access to the flat. Instead of lying just be honest. Based on this experience I do not recommend.
Norden · 25 July 2026
Agent replied · 22 August 2026
We appreciate you sharing this with us. Kindly email us at review@countrywide.co.uk with more details and we’ll be happy to assist.
★★★★★ 5/5
GoogleThe lettings team at Aspire Balham; Jess, Marie & Johnny, were incredibly efficient in all aspects of letting our Balham flat. Jess was particularly welcoming, helpful & supportive. They organised viewings which resulted in a good choice of prospective tenants. They also arranged for a thorough inventory and incredible professional cleaners, which meant that the flat was in great shape for our new tenants. We are using Aspire to manage the property knowing that they will do a fantastic job, giving peace of mind to us, as landlords and to our tenants.
Amanda · 26 March 2025
Agent replied · 30 December 2023
Great to hear Amanda and thanks for much for the business!
★★★★★ 5/5
GoogleRecently rented property from aspire.
Mr. Jawad and Team helped me with whole process. There was no delay and completely professional.
Karthik · 22 July 2026
Agent replied · 22 August 2026
"Thank you for choosing Aspire for your property needs! We're glad to hear that Mr. Jawad and our team provided a seamless and professional experience for you. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently made a property purchase through Aspire. From start to finish, Chelsea and Mat were absolutely brilliant to work with. They were professional, approachable, and always ready to offer guidance and support. Their knowledge and attention to detail made the whole process seamless and stress-free. They went above and beyond to ensure everything went smoothly, keeping me informed every step of the way. I felt really cared for as a client, and I highly recommend Aspire Balham to anyone looking to buy or sell!
Eddy · 1 December 2024
Agent replied · 8 December 2024
Thank you so much for your wonderful review, Eddy! We’re delighted to hear that you had such a positive experience with Chelsea and Mat. Providing a seamless and stress-free journey for our buyers and clients is a priority, and it’s fantastic to know we achieved that for you. Your recommendation means the world to us, and we wish you all the best in your new property!
★★★★★ 5/5
GoogleFrom viewing a few different properties with Aspire to moving into my new flat over the weekend I have so far been incredibly impressed. Communication is strong and Roxy, in particular, has gone above and beyond to make the whole process as easy for me as possible. As with moving into any property there will be hiccups, however the way Roxy and Paris have dealt with these have portrayed the professionalism of Aspire. The move in process has been incredibly thorough which has made the process very smooth. Highly recommended and look forward to renting from Aspire now and in the future.
Cara · 6 April 2026
Agent replied · 22 August 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAfter a poor 5 month experience with a different Estate Agents in Balham, it was a breathe of fresh air making the decision to list with Mat and the team at Aspire instead. The processes from the get-go felt much more customer focused and it was a pleasure to work with the team.
Special mention for Gatley, who we felt was a great addition to the team, with excellent communication and it really felt like he was doing everything he could to get a sale over the line for us.
Would highly recommend!
Charlie · 11 October 2024
Agent replied · 10 November 2024
Thats great to hear Charlie, really pleasing. We will ensure to pass on your praise to the sales team. Many thanks for taking the time to post this.
★★★★★ 5/5
GoogleI recently completed a purchase with Aspire with Chelsea as my Agent. The service was fantastic throughout. Chelsea was readily available, friendly, quick to answer my questions and chase the sellers solicitors to facilitate the completion process. Chelsea helped me in my property search finding places which matched my specific criteria and budget. As a first time buyer Chelsea helped me navigate the offering and completion processes immensely.
Euan · 9 December 2025
★★★★★ 5/5
GoogleI highly recommend Mat Berna from Aspire, Balham. Amazing service, above and beyond! We moved to Australia and he helped us sell our house in Streatham. We had loads of issues, a house sale is very difficult to manage from thousands of miles away, Mat was supportive and helpful, nearly every day for months! We had tenants that over stayed causing the sale to fall through, complicated buyers and a series of unfortunate events, Mat was amazing and supportive. He stuck with us through and through, excellent communication (even to Australia) with all parties and tenacity throughout the whole process. No one ever loves paying an agent their commission but Mat earned every penny, and huge respect from us. Thank you Mat, you kept us hopeful and sane, we got there in the end!
Caitlin · 29 May 2024
Agent replied · 19 June 2024
Thats so great to hear Caitlin - thanks so much for posting this.
★★★★★ 5/5
GoogleWe had a brilliant experience with the Aspire team. Chelsea was amazing during our first home purchase. She went out of her way to offer extra visits to the property and was always on hand to help chase up any issues. Her support and guidance helped to make the process much smoother and less stressful. We truly appreciated her professionalism and dedication. Highly recommend her to anyone looking for a supportive and reliable estate agent!
Chloe · 5 August 2024
Agent replied · 26 August 2024
Well we truly appreciate you taking the time to post this lovely review Chloe so a big thank you from the team at Aspire Balham! Great to hear.
★★★★★ 5/5
GoogleRecently rented with Aspire - would highly recommend! Our agent Roxy was incredibly helpful and responsive throughout the entire process
Hannah · 13 March 2026
Agent replied · 22 August 2026
Thank you for your glowing review! We are thrilled to know that Roxy provided excellent service for your rental experience. We strive to go above and beyond for our clients and it's great to hear that it's appreciated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWent through the lettings process with Roxy, and she has been going above and beyond for us. Thank you Roxy!
Sara · 13 March 2026
Agent replied · 22 August 2026
Thank you for sharing your positive experience with Roxy during the lettings process! We are so glad to hear she went above and beyond for you. We will make sure to pass along your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very good experience with the sales team at Aspire, all of whom were friendly and extremely helpful without any of the hard sales push so often found in the property market. It was a very pleasant change - and certainly no less effective for that. Jess was my principal contact during my selling 'journey' and was approachable, informative and supportive throughout. I particulary appreciated her friendly and rational stewardship, conducted with equanimity throughout, and her willingness to go the extra mile. I imagine prospective buyers would feel equally comfortable with her style of approach. Thank you!
Sarah · 23 February 2024
Agent replied · 24 March 2024
Thats so lovely to hear Sarah and thanks so much for taking the time to post this review. Our aim is always to get the best price for our clients in their chosen timescale, alongside providing a great service to all but that is no reason to follow certain 'hard selling' tactics. Many thanks.
★★★★★ 5/5
GoogleAfter a bad experience with another agent I went to Aspire and Mat's team. Professional from the very start, they used a data orientated approach to show me how my square- footage compared to other flats for sale across balham, and used this to generate an accurate listing price. I cannot tell you how refreshing and positive the entire experience of working with Mat was. Wouldn't hesitate to recommend.
Joe · 19 August 2024
Agent replied · 26 August 2024
Thats great to hear Joe and many thanks for taking the time to right such a considered and lovely 5 * review.
★★★★★ 5/5
GoogleJames has been incredibly helpful through the process of our first house purchase - highly recommend
Emily · 30 March 2026
Agent replied · 22 August 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a great experience with Aspire Balham. Roxana was friendly, approachable and kept us updated at every step. Everything went really smoothly - would happily recommend!
Charlotte · 13 November 2025
Agent replied · 13 April 2026
Hello Charlotte,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Roxana provided you with a friendly and smooth experience. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThanks James for all your help so far!
T · 6 April 2026
Agent replied · 22 August 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAspire (in particular Mat and Jess) have been brilliant during the sale of our home and we would highly recommend them.
They have done an incredible job throughout - helping ourselves and our buyers hit an extremely challenging timeline, and have communicated quickly, transparently and accurately at all times.
We had a number of pitches from other agents, before and during the process, and Mat handled our questions in relation to these brilliantly - managing expectations, explaining intricacies and generally providing an exceptional service.
Thank you Aspire.
P · 16 July 2023
Agent replied · 30 July 2023
Thanks so much for posting this lovely review, we really appreciate it and glad to hear the Balham team were brilliant.
★★★★★ 5/5
GoogleWe had a great experience with Aspire who helped us with the sale of our flat. Our estate agent Lauren was a pleasure to deal with. She was proactive and kept us informed at every stage of the selling process. She also did a great job in helping us achieve a better price for our flat. I would highly recommend Aspire for anyone who is looking to either sell or buy in the Balham area.
Matthew · 18 November 2023
Agent replied · 25 November 2023
Thanks Matthew for taking the time to this great review and pleased to hear that the Balham team and Lauren did such a great job!
★★★★★ 5/5
GoogleI would highly recommend Aspire, They were very professional, and effective communicators who provided swift, honest feedback following viewings.
I decided to take my property off the market after a short period of marketing due to a change in circumstance. However, I will return to Aspire when I am in a position to re advertise because they listened to me, respected my requests, gave good advice and never put pressure on me.
Thank you
Anne
Anne · 11 November 2023
Agent replied · 25 November 2023
Thats good to hear Anne and thanks for taking the tme to post this honest review. We look forward to helping again when you are ready. Best wishes from the Balham team.
★★★★★ 5/5
GoogleAspire are taking care of the letting of my flat and they have been brilliant so far. I was a slightly nervous first-time landlord but Alastair talked me through all my concerns and gave me some really useful advice. And Charlotte was fantastic in arranging multiple viewings and finding a lovely tenant, who has now moved in without a hitch. They are lovely to deal with as well as very helpful and efficient. I would recommend them to anyone.
Penny · 23 July 2023
Agent replied · 30 July 2023
This is lovely to hear Penny and we will pass on your praise. Many thanks for taking the time to post this review.
★★★★★ 5/5
GoogleVery efficient and helpful - Roxy has been amazing.
Harry · 13 March 2026
Agent replied · 22 August 2026
Thank you for the positive feedback! We take pride in our team's efficiency and helpfulness, and it's great to hear that Roxy was amazing. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently bought a property through Aspire Balham Estate & Letting Agents and were very pleased with the process. As first time buyers with very little knowledge of the process, Chelsea was extremely helpful throughout. She was able to impart her wealth of knowledge to us and keep things progressing smoothly. Thanks Chelsea!
Luke · 13 November 2025
★★★★★ 5/5
GoogleWe recently worked with Aspire to buy our first home. It was a great experience, and I highly recommend. Chelsea was fantastic - very responsive, clear and helpful. She helped us get the purchase over the line quickly and was a joy to deal with. Thank you so much!
Natasha · 30 November 2025
★★★★★ 5/5
GoogleThe property I moved out of was taken over by Aspire, specifically Chelsea and as with moving out it’s sometimes takes abit of time to update your addresses etc. Chelsea has been nothing short of amazing helping keep the post and arranging suitable times to collect these. Her great communication and speed replies has really helped ensure that I haven’t missed any post and was able to collect any packages as well!
Jonathan · 23 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.