Trusted Agent profile

Andrew Reeves estate agents in Bromley, Beckenham, Orpington and 1 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

855 reviews across 4 offices and 4 platforms

Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

839

Reviews on Google

All 4 offices

Facebook logo

3.0 / 5

2

Reviews on Facebook

All 4 offices

Yell logo

4.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

13

Reviews on Trustpilot

All 4 offices

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Our offices

Andrew Reeves's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Andrew Reeves office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We have been clients of Andrew Reeves for over 10 years and have always found them very helpful and professional. I would certainly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Peggy Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

Out of the 20 properties i've seen, i have tried two with this agency, Will has been super helpful and very very very responsive all the time and helped me to land the leeting in the area of Westminster SW1, more than happy with their services.

Pan Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

I recently rented a commercial property with help from these agents and couldn’t be more satisfied. James took on board all my preferences and went above and beyond to help me find my perfect match. Highly recommended!PositiveResponsiveness, Quality, Professionalism

Florence Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

Seamless tenancy experience with the team at Andrew Reeves. The online portal made signing up and managing my tenancy extremely easy. Would recommend, 5 stars.

Louise Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

19/04/2021 Update: Since that incident when I first moved in, things went better and better. Communication improved and it's always been timely and respectful. I have now moved out of the flat and have nothing but positive things to say about Richard and Martin, and more recently Sarah. We went through ups and downs and I felt understood and supported. Thank you Andrew Reeves team! 18/10/2019 Update: their team has now helped me solve the issues and we're having good ongoing communication. They're being very helpful and responsive, I really appreciate that! Thanks Richard and Jamie! 10/10 Update: I've had a curteous call and written update from Richard this morning. I'm now hopeful that we will indeed solve the issues. They've said I can leave the parts that had not been cleaned in the same condition, the chairs will be delivered in a few days, and have approved of me buying my own headboard. Also, maintenance is due to come in tomorrow and help me tackle some of the other issues. 9/9/2019 A tenant's perspective: after slotting me in as a last minute tenant and accepting my offer a little under asking price (a previous tenant had failed the credit checks) and paying for 6 days of overlapping tenancies that worked to the agent's/owner's advantage, I'm now being ignored and guilted into not flagging issues I'm discovering after moving into the property or following up on things we'd agreed on. A few examples: 1) It's been 14 days since I moved into the apartment and I've yet to receive the Inventory for the property. Note: I already received the leaving inventory from my *old* property, which I vacated 6 days after this one began. 2) Also, I moved in and NONE of the kitchen cupboards had been cleaned, along with a full storage room and very old leftover bedding in the wardrobes, and a dirty bathtub. Flagged it with the agents and...silence! 3) They'd agreed with the tenants who couldn't move in that they would change some of the furniture. I proposed a different furniture combination, which they agreed to (it added up to the same cost). However, instead of 6 chairs they ordered 4, and made me feel like I asked for too much when I followed up asking for 6. Now I'm following up on the extra two chairs and...silence! 4) They also told me that I could not have a headboard installed on the bed because the structure couldn't support it. In fact, they'd installed the bed frame upside down and the headboard structure was at my feet. Now I'm asking them if I can buy my own headboard and... silence! These and so many other issues make me very wary of this agency. I could go on... They've kindly changed the light bulbs that were out before I moved in, so they all work now. However, now the fans are not working and they've not shared how to switch them on! In short, they're respectful until you sign the contract, but will then very reluctantly sort out any issues, if at all. Happy to update my review if I see any real progress and being treated with respect.

Silvia Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

A great agency with excellent customer service and support. They are very responsive for any inquiry or issue related to the apartment. A special thanks to Ross who have been extremely responsive and helpful for any service requests. I do really recommends them. πŸ’ͺπŸ‘ …

Chady Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

The team at Andrew Reeves have provided me with great service over a number of years, providing sound advice on how to optimise the rental value of property, sourcing good tenants and subsequently efficiently and effectively managing the property, maintaining accurate and timely records.

Howard Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

I have been a client of Andrew Reeves for over 20 years. Throughout this time the staff at Andrew Reeves, and Andrew Reeves himself, have given us unfailing support and quality service. I cannot recommend them more highly. It is difficult to find a property agent whose staff reflect the integrity of the owner. At Andrew Reeves you know your request will be treated seriously however small that may be. You also know they will work to get the best answer for you. I just wish they covered all the country!PositiveResponsiveness, Quality, Professionalism, Value

Emma Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

I rented a 2 bed flat in Westminster with Andrew Reeves acting as the managing agent. They were professional, response and genuine throughout the process (Very rare for London estate agents). Having rented 3 properties in the area through different agencies, Andrew Reeves stood out above the rest. Ross in particular was one of the best letting agents I have the fortune of engaging with. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Tim Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

We have worked alongside Andrew Reeves for a number of years now and they are a great, easy going team who are a pleasure to work for and are very understanding. We have also received numerous positive feedback from tenants about their services with a highly spoken reputation. 100% would recommend Andrew Reeves estate agents!

Regan Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

We have found a lovely flat in Central London on their website and they are such professional people. Richard, our agent, is really kind, supportive and always wanting to help. They are very quick on resolving issues and replying emails, calls, etc. We strongly recommend Andrew Reeves, we are now in the nicest flat ever! Thanks again for your support Richard.

BelΓ©n Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

We can fully recommend Andrew Reeves. Agents have been very attentive from the start, providing excellent customer service. They were very understanding when we had to postpone viewings due to quarantine, and did not pressurise us to sign any apartment without seeing it first. When unfortunately our desired apartment was no longer available - which was absolutely none of their fault - they provided a more than satisfactory alternative. Setting up the tenancy was smooth and once moved in, they have been nothing but helpful and reliable, resolving minor issues we encountered at the flat as soon as possible and to our full satisfaction. They truly made us feel at home from the start. All in all, Andrew Reeves went above and beyond - a big thank you guys for all you've done for us so far.PositiveResponsiveness, Quality, Professionalism, Value

Lars Β· 26 August 2022 Β· Andrew Reeves London

5/5

Google

Rating only, no written review.

Simon Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

NAILYN Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly, efficient and professional.

Stewart Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Leah who helped me was fantastic. Showed real professionalism and never hesitated to go above and beyond to meet my needs.

Charlotte Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly and professional service all round. I dealt mainly with Leah Sparkes who was very friendly and efficient and made this part of the my move very chilled.PositiveProfessionalism

Ben Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

2/5

Google

Con artists basically, agreed one price for the flat, come to sign yhe contract and they added Β£50 more a month. Response was Β£50 isnt alot of money...need i say more? Then they try make you write a nice review maddness

Serena Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Outstanding service… helped me move into my new flat. Jack and abbey and Martina are very helpful and friendly… would highly recommend ! Great stuff . Thx Paul

Faith Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your Wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Everyone in the office have been fantastic! Easy to contact , prompt & polite. Would recommend Andrew reeves beckenham to anyone considering letting thier property.

Peter Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Leah and the team at Andrew Reeves are very professional, knowledgeable, as well as helpful, competent, and punctual in getting things done. Highly recommend!PositiveResponsiveness, Professionalism

Odelia Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations

5/5

Google

I have received excellent service throughout from the team in Beckenham . Really professional and responsive! Special thanks to Martina who was was very helpful and competent when I had issues in my flat .Highly recommend.PositiveProfessionalism

G Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your 5* review!

5/5

Google

Alexia and Abbey were a fantastic! Efficient and helpful at all steps of my house move. I would highly recommend Andrew Reeves beckenham!

Michael Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Outstanding customer service from Leah at Andrew Reeves in Beckenham. She is very professional, helpful and thorough. Answered any questions I had quickly and efficiently. Very pleased with the service provided!PositiveResponsiveness, Quality, Professionalism, Value

Noam Β· 26 August 2022 Β· Andrew Reeves Beckenham

Agent replied Β· 25 August 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Andrew Reeves

Which Andrew Reeves office has the most reviews?

Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.

Where are the Andrew Reeves offices?

The four Andrew Reeves offices, by town:

  • Beckenham: 114 High Street, Beckenham, BR3 1EB
  • Bromley: 4 High Street, Bromley, BR1 1EA
  • London: 81 Rochester Row, London, SW1P 1LJ
  • Orpington: 263 High Street, Orpington, BR6 0NW
Has Andrew Reeves won any awards?

Yes. In The Trusted Agent 2026 awards, Orpington won Trusted Agent and Beckenham won Trusted Agent.

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