Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe received a really good, professional service from Maria and Kelly. Helped through the process at every stage and got us into our new home on the promised date!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleHi We have been renting through this agency for the last 3 years. Through these years we have noticed that it takes a long time to get the repairs done . Sometimes months for essential maintainances which can make your day today life miserable. When contacting the branch usual reply werer 'will get back to you after checking with relevent person'. But this most often will never happen.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGood and fast service and easy to use web page to pay rent and request house repairs. Kelly was very helpful as well as he team at the agency.
Thank you David for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
1/5
GoogleChaotic and disorganised at best. Do not use this company. If you want a professional letting look elsewhere. Service levels fall way below expected standards. I have twice let my property with this company. The first time was seamless and the transaction swiftly expedited. The second time no one seemed to know what they were doing and I had three people calling and emailing me about the same things, wasting my time. There was clearly no communication between them. The team are very difficult to get hold of and I had to call other branches to get the local team to make contact with me. A lettings board was erected without my consent and six months later it is still in situ. Andrew Reeves have enjoyed six months of free advertising at my expense and refuse to acknowledge this.
We're naturally sorry to hear of your dissatisfaction of the service you have received, especially after previously having found the service to be very good. I can see a full investigation has taken place in relation to this and a final viewpoint letter has been received. We have taken on board your feedback regarding communication within the branch and this has been shared so lessons can be learned from your experience. Graham, Customer Relations
5/5
GoogleWe had a great experience renting a property with Andrew Reeves Orpington. Very helpful and professional team.Thank you to Kelly, Amy and Kayleigh. Very kind and lovely ladies. Excellent service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent service, Masie kept us well updated on the rental process and made sure everything was done in a timely manner. The whole team have been brilliant and all have assisted us with queries relating to our move.
Thank you Karen for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleAs a first time landlords, I was very green and Kayleigh at Andrew Reeves and the rest of the team guilded me and my wife through the whole process with flawless precision. Kayleigh took on our property as our manager and has been more than helpful and went above and beyond with her communication and keeping us posted in regards all aspects of the rental. These guys know their stuff and I'm so glad we chose Andrew Reeves to manage our property.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Andrew Reeves, Highly recommend! I felt really supported throughout the process of moving into my first home ☺️ This is my first time moving on my own and Kelly has been amazing. Any small issues were sorted promptly and any questions I had answered quickly and in full. Thank you to the Orpington team. ☺️
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommended. Very professional and friendly staff. Smooth process from the beginning of property viewings to signing the tenancy agreement. I wish to specially thank Kelly Harrington for her professionalism and assistant in finding my rental home and Kayleigh for helping with all my questions. Also all the ladies in the office are very helpful and prompt in responding to all my emails
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleHappy and friendly staff who take their job seriously! Very helpful team and are reliable with information & response time.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI just wanted to thank the team for a smooth and speedy move in, it honestly couldn't have been better. I would highly recommend.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
1/5
GoogleStaggeringly unhelpful. Great at finding you somewhere, beyond useless once you're in. Avoid.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
5/5
Googleamazing service from Peniel and Millie. would definitely recommend!
Thank you for your 5* review!
5/5
GoogleHighly recommend Andrew Reeves. Great service and team. Feyi was very professional.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazingly satisfied with the service, they got us the flat we wanted and answered every question of ours. Very welcoming staff.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn't think of one fault, Feyi made the process so easy for myself and my partner answering all of our questions she was great
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally helpful staff, I’d been struggling to find somewhere for months and time was so important for me to move. Millie and Feyi worked with my situation and kept me up to date while getting it over the line within a week. Amazing thank you guys !!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFeyi was so helpful in our move. It all happened very quickly and smoothly. We couldn’t thank her and the Andrew Reeves team enough!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe met Feyi in an open house, and she answered all questions that we had. We put in an application and within 30 minutes she had got back to us! She has been easy to contact throughout the entire process and we even got a little moving in gift! Many thanks to Feyi & Andrew Reeves!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleHighly recommend - Feyi was very helpful throughout, helping me with all the procedures, and making everything run smoothly. Very happy with my property, great addition with the moving in care package also.
5/5
GoogleAndrew Reeves (and Feyi particularly) were efficient, honest and straightforward in the process of securing a flat. Feyi was exactly what you would want in an estate agent; responsive, friendly and transparent - if only all estate agents operated the same way she did! The portal to manage the application, the welcome box and the flexibility were all very welcome in a hectic rental market. Just a suggestion, perhaps consider rebranding to Feyi Falese (and Andrew Reeve) associates
Thanks for the excellent 5* review and your kind words Joshua! Best wishes, Lucy, Customer Relations.
5/5
GoogleAndrew Reeves Beckenham provide an excellent personal service. They have just re-let our property with no void period. Millie and Feyi are both very professional and responsive. Thank you Andrew Reeves Beckenham.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were recently looking for a place to rent in the Beckenham area, and so, so pleased to have come across Andrew Reeves. Milly and Feyi both were absolutely phenominal. They were professional, prompt, timely and well organised …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards, Orpington won Trusted Agent and Beckenham won Trusted Agent.
