Andrew Reeves Orpington reviews

★★★★★ 5/5

Google

We’ve had a great experience with renting through these guys! Harry done the viewing and was very friendly and answered all questions also allowed us for a second viewing to measure up! Folake was great throughout the whole process/referencing, very prompt on emails and returning calls. They both are very understanding and also patient, thank you

Kenan · 15 March 2026

★★★★★ 5/5

Google

I want to say a big thank you to the Orpington team for the great support you gave me. You were very helpful, friendly, and supportive throughout my property search, and I appreciated it. Thank you once again for doing such a good job.

Michael · 15 March 2026

★★★★★ 1/5

Google

Garden fences had been hanging off twig thin hinges onto neighbour’s side for 8 months and counting. Jenanyca arranged for a contractor to do 2 botch jobs which ruin the neigbour’s garden. Totally destroying the relationship with the neighbour. Am told the landlord had given the go ahead but Jenanyca still has a rolodex of excuses - company charging contractors, contractors still scheduling work in (it had already been 8 months!) They are quick to let the house out and collect the money but maintenance and repair work just don’t get done.

Magdalene · 15 March 2026

★★★★★ 4/5

Google

Have used Andrew Reeves now for thirteen years. Have on the whole been happy with service but felt recently the interaction with the staff in the Orpington office hasn't been up to the usual service I've come to expect. I've asked for information and feedback regarding prospective tenants and had no response and had to repeatedly ask. Maisie, who no longer work's at the Orpington office, I found very easy to work with and quick in responding to enquiries etc.

Nigel · 15 March 2026

★★★★★ 1/5

Google

This IS a review for prospective landlords. Please note Andrew reeves directs you to countrywide for property management. Check out countrywide and their reviews. Worst agency to fully manage your property if you are thinking on this. As per Andrew reeves we had a great experience With the letting process of our property With a special mention to Maise Who always answered all our questions and emails and was keeping us posted through out. Seeing this we through the management Will be a continuation of the work they did... But one year down the line feel countrywide has been a completely waste of money, energy and time...Will never recommend It. No negatives for Andrew reeves but be aware of countrywide. I wish they worked With other agency for property management.

Ana · 14 September 2025

★★★★★ 5/5

Google

I've used Andrew Reeves Agency twice now, once for my previous flat and again for my current one, and both experiences have been smooth and hassle-free. The service has been exceptional each time. A special thank you to Maisie Hollick, who was incredibly helpful throughout the entire process and made sure everything was taken care of efficiently. Highly recommend!

Ashwin · 20 April 2025

★★★★★ 5/5

Google

Maisie helped us find a new home in absolute lightning speed. We called on a Saturday morning, viewed a rental just an hour later and by lunch time we were signed up as tenants. She was very friendly and professional without being pushy. Maisie and her colleague Amy made the whole process easy and explained everything clearly. We had not rented for some years so their help and guidance was much appreciated.

Anne · 6 August 2024

★★★★★ 5/5

Google

I had an excellent experience with Andrew Reeves, Orpington. The team, especially Folake, Harry were very understanding and helpful throughout the rental process.

Kirandeep · 15 February 2026

★★★★★ 5/5

Google

Contacted Kelly Harrington at the Orpington office for assistance in letting our property in Petts Wood. Kelly was very helpful. She visited the property at the pre agreed time and advised on everything that we needed to know from the current rental value to our responsibilities as Landlords. Her and her team found us an ideal tenant for the property within 2 weeks.

Dave · 27 August 2024

★★★★★ 5/5

Google

I just let a property via Andrew Reeves Letting Agents Orpington The whole letting process & experience from calling to viewing and signing the tenancy went smoothly and professionally done. Special mention to James Conolly and Maria Panayiotou for their efficiency is providing answers to my numerous questions. To cap it all up, I was welcomed with a gift box when I was moving in which was the icing on the cake with the experience by the Andrew Reeves Orpington team. I will definitely recommend this Letting Agents to anyone.

Solomon · 10 June 2023

★★★★★ 1/5

Google

Chaotic and disorganised at best. Do not use this company. If you want a professional letting look elsewhere. Service levels fall way below expected standards. I have twice let my property with this company. The first time was seamless and the transaction swiftly expedited. The second time no one seemed to know what they were doing and I had three people calling and emailing me about the same things, wasting my time. There was clearly no communication between them. The team are very difficult to get hold of and I had to call other branches to get the local team to make contact with me. A lettings board was erected without my consent and six months later it is still in situ. Andrew Reeves have enjoyed six months of free advertising at my expense and refuse to acknowledge this.

D · 10 June 2023

★★★★★ 5/5

Google

The staff is extremely helpful and kind, especially Emma and Maisie. They quickly found a house for us and made the entire documentation process smooth and hassle-free. Thanks to their efficiency, we are now living comfortably. I highly recommend their services to you as well.

Nisansala · 16 February 2025

★★★★★ 5/5

Google

It is really hard to find to a new place especially that we did not plan for it. I contacted Andrew Reeves around October and it was an agent named Abbey gave a quick response. We had a viewing and we found a flat that we really like. Abbey did all the works and we paid for the deposit but the landlord cancelled. It was a devastating news to hear although Abbey did her best to convince the landlord that we are good tenants. After that, Abbey promised to find another property for us and we we moved in already on Dec. 14. This property is way better than the one we viewed. Abbey is very professional and accomodating. She is very responsive and reassuring as well. We can't thank her enough. More power to Abbey and to the team! Nailyn and VictorPositiveProfessionalism

NAILYN · 28 August 2022

★★★★★ 4/5

Google

Special thank you to Kelly Harrington who was very focused and friendly person .she knows very well what I was looking for. She is definitely an asset to the team .I did speak with some other members from the office but was not happy with their approach. But Kelly is remarkable. She understood our requirements and urgency well and have us the best service .

Tina · 12 November 2023

★★★★★ 5/5

Google

Living overseas in this pandemic season and you have to relocate to the UK? And you can not come to see the property, you can not come to see the landlord, you can not have face to face talk with the agent. You have to rent your house and put furniture inside before you set your foot on the soil of the UK and get driven to your house right from the airport, utilities already set up and broadband already connected. Everything has to happen remotely, seamlessly. That sounds like a mission impossible, until I spoke with Andrew Reeves Orpington. Their kindness, professionalism, responsiveness, and most of all, flexibility and innovation have just made our move from overseas a smooth and very delightful experience. The two ladies at Andrew Reeve Kayleign and Kelly just made that happen. My family have moved in smoothly and starting a new life there. BIG BIG BIG thank you to Kelly and Kayleigh.PositiveResponsiveness, Quality, Professionalism

Trebor · 10 June 2022

★★★★★ 5/5

Google

My family and I have recently let a rental a property from the Orpington branch of Andrew Reeves Estate agents and must say despite the stresses of moving home and all that comes with it, the team (And especially Kayleigh who is a credit to the Andrew Reeves Orpington branch!) Have been absolutely fantastic throughout the whole process. Very professional, keeping us up to date & dealing with enquiries promptly and overall been a pleasure to deal with. Highly recommend!PositiveProfessionalism

Joel · 10 June 2022

★★★★★ 5/5

Google

Absolutely brilliant. The whole team helped us during the process of renting our flat in Orpington. Even though we were let down by prospective tenants they didn’t stop looking for the right people for us. Abbey has been fantastic from start to finish and most importantly her communication is second to none. We are so pleased to have found our new tenants and Andrew Reeves, especially Abbey Kitchener should be extremely proud of themselves. Once again, thank you.

Simon · 10 June 2022

★★★★★ 5/5

Google

I would highly recommend Maisie from Andrew Reeves. She helped us find the right property at the right time and made sure our onboarding was smooth and hassle free.

Kartik · 16 April 2025

★★★★★ 5/5

Google

Highly recommended. Very professional and friendly staff. Smooth process from the beginning of property viewings to signing the tenancy agreement. I wish to specially thank Kelly Harrington for her professionalism and assistant in finding my rental home and Kayleigh for helping with all my questions. Also all the ladies in the office are very helpful and prompt in responding to all my emails

Shahin · 10 June 2023

★★★★★ 5/5

Google

I have recently used Andrew Reeves to find a tenant for one of our properties in Orpington. They were extremely helpful, responsive and knowledgeable. I liked the fact that the team always knew what was happening with our property, no matter who I emailed or spoke to. I would definitely recommend Andrew Reeves as a company and I would like to thank Mel, Kelly and Luke for all their support in finding a tenant so quickly.PositiveProfessionalism

Kully · 28 August 2021

★★★★★ 5/5

Google

I had an excellent experience working with Andrew Reevs. From the moment I reached out to them, they were incredibly responsive and professional. Special thanks to Kelly Harrington. Kelly helped me find the perfect rental property that met all my criteria. She was knowledgeable, patient, and attentive throughout the entire process.

Avraam · 11 January 2024

★★★★★ 5/5

Google

They are providing service professionally with speedy response and reply for all questions you had patiently. Really appreciate the team especially Maisie who explains everything in detail I am very happy with them

Benson · 26 November 2024

★★★★★ 5/5

Google

I have recently rented a property through Andrew Reeves and I couldn't praise the staff enough. Luke has shown me the property, whilst Harry has been dealing with the contract, responding to my emails literally within hour and always answering their phone and calling back when they said they would. Professional, transparent about any delays, very informative and QUICK in responding to emails. Very helpful and understanding as my situation wasn't straightforward. They have contradicted any stereotypes of estate agents and repaired my faith as I have been very badly treated by Proctors in Chatterton Village(avoid) Melanie from Orpington branch, was signing the contract with me. She answered all my questions with patience, gave very useful advice. Again she was very professional, she took time. I was also impressed with the fact that straight after signing contract, the inventory clerk was waiting for me at the property, with keys, explaining the process, showing me around. Again very nice, polite and she took her time. At no point I felt rushed, dismissed, quite in contrary. They are very nice, polite and professional bunch of people with a truly human touch. I highly recommend them especially for customer service they offer! Well done!

Dominika · 10 June 2020

★★★★★ 5/5

Google

Thank you Andrew Reeves, Highly recommend! I felt really supported throughout the process of moving into my first home ☺️ This is my first time moving on my own and Kelly has been amazing. Any small issues were sorted promptly and any questions I had answered quickly and in full. Thank you to the Orpington team. ☺️

Lisy · 10 June 2023