Trusted Agent profile · Orpington
★★★★★
208 reviews across 1 platform
263 High Street, Orpington, BR6 0NW
Andrew Reeves's office in Orpington, at 263 High Street, is rated 4.7 out of 5 across 208 reviews on 1 platform, including 208 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Andrew Reeves won in 2026.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Orpington office, from every platform, shown as written. First names only.
5/5
GoogleMaria's initiative to contact home office was commendable . Tilly was helpful in explaining about the property It was not a straightforward letting but they really were flexible to find work around and get things done
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent and professional service given by Kelly and team for renting our 3-bed in Orpington. Very pleased and would highly recommend!
Many thanks ACE Publications ACE Tuition for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service. The team supported me with renting out my property and running a full managed service. The whole team is very knowledgeable on the topic, very good at keeping the process moving forward at pace and overall provided me with a lot of confidence from start to finish.
Thank you for taking the time to leave us your 5* review Jack! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleAndrew Reeves are biased towards the landlords that pay them. If you read the reviews, they are mostly from landlords so do not be deceived by the rating if you are a tenant. They have been dishonest and blockers to new accommodation in a …
Hi, Thank you for sharing your feedback. We are sorry to hear about your experience and take your concerns seriously. Please contact us at review@countrywide.co.uk … More
1/5
GoogleThis guys can be given the 'Worst Estate Agents' Awards without any doubt. I have vacated the property on 14 August 2024. I still didn't get the deposit back. Handed over the keys after professionally cleaning the apartment. I had to go 2 …
Hello Subham, Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at … More
5/5
GoogleI cannot recommend this agency enough. Fast, responsive and very professional. They put your mind at ease throughout the whole process and make a stressful time stress free. I would highly recommend Amy, Kayleigh, Abbey and Kelly. Thanks so much to the team!PositiveProfessionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the start of the process Kelly was very professional in helping me find my new property. She made a stressful time a lot easier with her proactive attitude and approachable manner. I am very happy with the service I received, thank you!PositiveProfessionalism
Thank you so much for this fantastic 5* review. We really appreciate your kind words. Best wishes Graham, Customer Relations
5/5
GoogleI got rental valuation through Andrew Reeves and Kayleigh was very professional and helpful. I did valuation from other agencies as well but Kayleigh’s valuation was on mark. Thoroughly recommend their service.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a first time landlords, I was very green and Kayleigh at Andrew Reeves and the rest of the team guilded me and my wife through the whole process with flawless precision. Kayleigh took on our property as our manager and has been more than helpful and went above and beyond with her communication and keeping us posted in regards all aspects of the rental. These guys know their stuff and I'm so glad we chose Andrew Reeves to manage our property.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant service from Maisie. As well as limited availability due to my work, I had a very complex situation with my ID and it was handled discreetly, confidently and with the utmost respect. I am used to having a lot of …
It’s really lovely to read another 5* review and recommendation Matthew. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe had a very good experience with Andrew Reeves....On the very same day of the approach we could view the property and finalize it.. Eventhough Our plan to move in was a very short notice, they made it much faster and easier for us... thank you soo much Harry and the team...
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
1/5
GoogleWouldn't recommend it. Wouldn't fix serious issues with the house despite reporting them several times.
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleKelly Harrington is a fantastic agent. She was very supportive, attentive and very explicit. She is very professional and engaging. Thanks for your service.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a great experience renting a property with Andrew Reeves Orpington. Very helpful and professional team.Thank you to Kelly, Amy and Kayleigh. Very kind and lovely ladies. Excellent service.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGood and fast service and easy to use web page to pay rent and request house repairs. Kelly was very helpful as well as he team at the agency.
Thank you David for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleHighly recommend! Extremely friendly and the whole process was made smooth and hassle free. Would like to specifically thank Kelly and Maria for all the help.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had a great experience as landlords with Andrew Reeves (Amy, Kelly, Maisie and Emma) who worked closely with us to find tenants for our property that matched our requirements. The entire process was handled smoothly and professionally and with a high degree of patience. I would have no hesitation in recommending them.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Gopalan. Kind regards, Lucy, Customer Relations.
1/5
GoogleABSOLUTELY TERRIBLE SERVICE!!!! I vacated the property in 25th of November and I concented to the deduction of a sum for the damages. After 7 weeks they told me that they need to deduct the …
Hello Zuhail, I'm sorry to hear about your experience and the frustration you've faced regarding the deposit release. Please reach out to us at review@countrywide.co.uk so we … More
5/5
GoogleWhen I walked into Andrew Reeves in Orpington enquiring about a property, Luke was very helpful, pleasant, attentive and went above and beyond; making the process of letting a property stress free. I would highly recommend visiting this branch and using their services.PositiveResponsiveness, Professionalism
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleTilly and Maria have both been really helpful with from start to finish with the rental process. Emails were replied to quickly and efficiently
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleKelly Harrington is a fantastic agent. She was very supportive, attentive and very explicit. She is very professional and engaging. Thanks for your service.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can’t recommend Andrew Reeves enough!! My agent (Emma) was so helpful and accommodating, I found a perfect home for myself without the hassle that is typical in the London rental market!! I was …
Many thanks for the great recommendation, 5* review and your kind words Favor. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery positive experience working with the team from marketing, through finding a tenant to ongoing management during the tenancy. I’m happy to recommend the Andrew Reeves team.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleExceptional service and attention to detail - seriously had given up the will to live until I found these guys - if you’re a private landlord looking for a professional letting agency that care and listens to your requirements - look no further!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
