Trusted Agent profile · Orpington
★★★★★
208 reviews across 1 platform
263 High Street, Orpington, BR6 0NW
Part of Andrew Reeves, see every office.
Andrew Reeves's office in Orpington, at 263 High Street, is rated 4.7 out of 5 across 208 reviews on 1 platform, including 208 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Andrew Reeves won in 2026.
Tell us what you need and we'll put you in touch. Andrew Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Orpington.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Orpington office, from every platform, shown as written. First names only.
5/5
GoogleAlways happy with our interactions with Andrew Reeves, Very speedy and helpful customer service. Kelly and Amy in particular dealt with myself and my Fiancé with moving. Both very polite and professional ladies. Thank you!
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional and courteous every time and will get back to you when they say they will. Abbey Kitchener from the Orpington branch was there to answer any questions and queries putting our minds at rest. The move was simple and straight forward too making the whole experience a very pleasant one. Thanks very muchPositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndrew Reeves Orpington have been looking after me and my properties for a couple of years now. I have been extremely happy with the service they provide and am confident the properties and tenants are well cared for. I find them to be very professional, friendly and competent. Thank you all for your hard work and for giving me peace of mind. Y Tuson
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleWe have recently received a professional and well executed rental experience from the team in Orpington and we are thrilled how easy and comfortable everything has been. The online portal has made all the processes much more easier for us.
Thank you Roxana for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
4/5
GoogleAs it is my first time in renting property The Fast efficient service that Kelly Harrington from Andrew Reeves provided was invaluable
Thank you John for your kind words! We're delighted to hear that Kelly Harrington provided you with fast and efficient service during your first rental experience. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had to find a place to rent in a very short period of time, the team was very helpful and understanding of my situation and did everything they could to make sure a place was found for me in the quickest time possible. They were very professional and friendly at the same time, I would high recommend any landlord or tenants to use them.
Hi, Bhavik It's great to hear that the team looked after you so well and found you a place so quickly. All the best at your new place! Kind regards, Chris
5/5
GoogleTop agency. We were picked up by Kelly at the Orpington agency. She was invaluable, attentive and we had our apartment in less than a week. I highly recommend Andrew Reeves for your real estate rental/purchase needs. Keep it up.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe been using Andrew Reeves to rent and manage our properties for over 5 years now and have found the staff in the Orpington branch to be helpful, professional and always willing to provide advice and guidance. Melanie, Luke and Kelly are always able to sort out any problems and are all lovely to work with.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames was a great help and a pleasure to have him help me.
Hi Natalie Thank you very much for this review and the 5 stars! Great to hear James was able to help you! Kind regards, Jake
5/5
GoogleIt was great to get my first tenant approval through this agency, since this is the first time I moved from India and they helped me a lot. Special thanks to - Ms Kelly and Ms Maria. Regards.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
4/5
GoogleOverall, a good experience with Andrew Reeves. Hats off to Kelly for being hands on, friendly and professional. If it were only Kelly dealing with my case, I’d give 5 stars. I withheld one star as there was a delay which could have been anticipated and prevented.PositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Andrew Reeves were supportive and professional in assisting our recent move to our flat. From the start of our property search to our move in date, the team were responsive and willing to help with our queries and questions, putting our minds at ease, particularly during the ongoing pandemic.PositiveResponsiveness, Quality, Professionalism
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleKelly & her team found we a perfect property & helped with all the paper work & from finding the property to moving in - 5 days - id say that is 5 Stars Thank you.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleMy partner call to book a viewing of properties to rent and the ladie who answered the phone said their is no point to book any viewing if he doesn't own enough money becouse is waist of time not recommended at all. Very rude person because she judges over the phone people who are potentially customers.
Hi Sylwia, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)
5/5
GoogleThey made my house hunting smooth and got me a nice house.
Many thanks Zhoria for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh helped me and my partner a lot when looking for a property. The whole branch seem very organized and professional. The also provided excellent service and response times to question were excellent and they have done very well in these challenging times. Thanks!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleOutstanding services , wonderful agency, low fees, they move very fast and solve all our requests sooner than we expect it . For that they have 5* . Search for Harry there , he is a top man . Greetings guys and thank you for helping us find a home , Sincerely Florin & Bogdan
Thank you Florin for your glowing 5* review of our local Andrew Reeves team. It is always great to read such positive reviews from our clients. Kind regards, Scott
5/5
GoogleReally please with Andrew reeves and how smooth the process has been moving into our new house. All the staff have been really helpful and had no trouble when needing their assistance.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful, happy to explain anything that you don't understand. Very polite staff, friendly and always honest. Grateful to be dealing with an above board estate agent. Maria, Maisey and Kelly especially!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleQuality service from Kelly especially. Will definitely be using them for future lets.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleDo not use. They make mistakes in their service then try to shirk their responsibility and try to blame the landlord then the tenant. Proof available on request.
Hi Deena. We are very sorry to hear of your dissatisfaction of the service you have received. I understand this is in relation to utility bills and I can see the Branch Manager has tried to help you with your query. I note branch has sent you the complaints process to try to help move this forward so if you remain in dispute you are free to contact our Customer Care team. Alternatively if you can send further feedback to review@countrywide.co.uk and we will happily direct this appropriately for you. Graham, Customer Relations
5/5
GoogleExcellent service. Very professional and dealt with all obstacles calmly and efficiently. Dealt with Melanie, Mikaela and Anca at various times during a complicated let to 3 sharers from overseas.. Would thoroughly recommend Melanie and her team to other landlords. Nij Madlani.
5/5
GoogleI have rented a couple of properties through Andrew Reeves and have found their service to be excellent - they are very quick to respond to emails/calls and are really efficient in getting everything sorted, which is greatly appreciated as finding a new home can be a stressful time! Highly recommended.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleI am a landlord and extremely happy with the service I received from the Orpington team. They managed to find a suitable tenant in a very short period of time and dealt with everything in a friendly, efficient and professional way. Thank you.PositiveResponsiveness, Professionalism, Value
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
Tell us what you need and we'll put you in touch. Andrew Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Orpington.
