Every review we hold for the Orpington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy heartfelt gratitude to this company for all the help and for listening. The process of application, getting the house and finally, moving in was very systematic. Although there were some mishaps, not with them, but with other people, the agents were really helpful and reassuring that we will have a house by the 1st of December. Thank you very much Andrew Reeves.
Coleen · 12 December 2023
Agent replied · 10 June 2024
Thank you for your thoughtful 5* review Coleen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to the staff of Andrew Reeves orpington, especially Anca Rosca who has been absolutely wonderful. We are French people with a dog and it was very difficult to find an accommodation and to deal with our requests. we were loosing hope...until we met Anca. Not only she found a perfect place to live, but she also helped us a lot with administration which is sometimes difficult for foreigners, making the rental of a property much easier for us! She also dealt very efficiently with complicated problems we had with the banks and thanks to her we have a good communication with the landlord. All the staff is friendly and helpful ( we also met Melanie and Mickaela) A word for french people: n'hésitez pas a faire appel aux services de l'agence Andrew Reeves d'Orpington: service rapide, sympathique et efficace. Et de l'aide pour toutes nos démarches, de l'etat des lieux a l'assurance de la maison, en passant par les liaisons avec les banques.
P · 12 June 2014
★★★★★ 5/5
GoogleVery good communication during rental purchase, easily contactable when encountering difficulties, friendly staff, Tilly was very helpful throughout entire process
Samir · 10 June 2023
Agent replied · 10 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHi
We have been renting through this agency for the last 3 years. Through these years we have noticed that it takes a long time to get the repairs done . Sometimes months for essential maintainances which can make your day today life miserable. When contacting the branch usual reply werer 'will get back to you after checking with relevent person'. But this most often will never happen.
Deepak · 10 June 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKelly was really professional and efficient. I was pleased with how quickly she arranged a viewing for us and she was very helpful too. Would recommend Andrew Reeves to anyone.PositiveProfessionalism
Saskia · 10 June 2022
Agent replied · 10 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI worked with Roberta Chivers on the letting process. She was very professional and the whole team was very helpful whenever needed. I look forward to working with them during my time in the house.PositiveProfessionalism
Leo · 10 June 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMaria and Tilly were extremely helpful, I'd recommend Andrew Reeves Orpington to anyone looking to rent or buy
Megan · 10 June 2023
Agent replied · 10 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been extremely happy with the service I have received from Andrew Reeves. Melanie and the team are very helpful. Kelly whom I had many dealings with has been very efficient. I appreciate their on going services.
Anushi · 10 June 2020
Agent replied · 10 June 2024
Thank you for your 5* review! Kind regards, Donna.
★★★★★ 5/5
GoogleFor many years I’m with Andrew Reeves they let my property and I’m very pleased with their services , staffs always very polite and helpful.
Nikku · 25 March 2026
★★★★★ 5/5
GoogleI couldn't thank the team at Andrew Reeves more. In the years we have being using them we cannot fault their outstanding effort and knowledge. They certainly have great customer skills from a landlord perspective and we have also had good feedback regarding Andrew Reeves from our Tenants. They also ensure to maintain regular contact and are extremely helpful and active throughout any lettings process. All the team are very well informed with up to date legislations and always give good guidance and advice. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Eliza · 10 June 2021
Agent replied · 10 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI found the Senior Property Manager Mandy Cook at Countrywide in the Bromley office to be very helpful. She helped facilitate the communication between myself and my neighbour's landlord to a successful result. Thank you Mandy.
Nadine · 10 June 2020
Agent replied · 10 June 2024
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
★★★★★ 5/5
GoogleEasiest move in process and lovely gift from the office.
Thanks To Tilly and Maria
David · 10 June 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThese guys are just amazing I have been with them since the year.so probably around 15/20 years they have never let me down always been on the phone to advise support found great tenants really lovely old school service, with all our new technology mixed in couldn’t Recommend them enough very happy with this service would never move to a different agent.
Sarah · 10 June 2023
Agent replied · 10 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team were great from start to finish!
Informative, helpful, considerate (moving gift) and good fun.
Thank you for your help Andrew Reeves Orpington.
Sam · 16 April 2025
Agent replied · 10 December 2024
Thank you for your 5* review Sam. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI never write reviews but in this occasion I felt I had to. I had a couple of issues with my property and the tenant which I thought would never be resolved. Purely down to one individual named Natalie-Rose O’Connor all has been rectified and even a refund arranged which was very welcome indeed. Natalie took the time to call me back and keep me updated the entire time, which was so grateful as this is something that rarely happens these days.
I am now a happy landlord and would recommend this companies services but more so Natalie’s. Lewis Collier.
Lewis · 10 June 2020
Agent replied · 10 June 2024
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
★★★★★ 5/5
GoogleI cannot rate this wonderful team highly enough - what a joyous experience we had finding our new home. So kind caring and professional - a slick efficient team who go to great lengths to provide a faultless service. The extra touches don't go unnoticed. you ladies are AMAZING!!!
Hannah · 10 February 2024
Agent replied · 10 June 2024
Hannah Charlemagne thank you for your outstanding 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service. Excellent communications. Keep things tidy for you. I totally recommend
Omar · 16 July 2025
Agent replied · 13 November 2025
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHave had a really smooth moving in process renting my first flat. They’ve helped with anything I needed efficiently and promptly and I couldn’t ask for anything more. Couldn’t be happier!
Lauren · 9 October 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Lauren! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat customer service and always done their best to answer any questions we had! Smooth process and professional made things really easy to rent. Thanks James and Chloe 👍🏻 …
Zoe · 11 June 2018
Agent replied · 10 June 2024
Hi, Zoe.
Thank you for the kind words. I'll make sure this gets fed back to James, Chloe and the rest of the team. I'm sure they look forward to dealing with you again.
Kind regards, Chris
★★★★★ 5/5
GoogleAbbey was outstanding in all process of our new home! Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Evandro · 10 June 2022
Agent replied · 10 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am extremely ecstatic with Andrew Reeves service!
I highly recommend being with them :)
Cassidy · 16 April 2025
Agent replied · 10 December 2024
Thank you Cassidy for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very satisfied with the service from Andrew Reeves while renting our house in Orpington area. They are very professional and approachable.
Ganesh · 16 November 2024
Agent replied · 23 November 2024
Many thanks for your marvellous 5* review Ganesh. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleAndrew Reeves Orpington branch: really friendly and patient team. Did their best to make things go as smoothly as possible.
Reshma · 15 December 2025
★★★★★ 5/5
GoogleAndrew Reeves letting will serve you well and helped you settle in your desire house without unnecessary bottleneck.
I will always recommend Andrew Reeves
Kunle · 9 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Kunle. Kind regards, Lucy, Customer Relations.
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