Andrew Reeves reviews

★★★★★ 4/5

Google

Mollie was helpful and very professional from start to finish. She answered all of my questions promptly and clearly. Her positive attitude and willingness to help made a difference in my move to a new location. Alex was highly informative and proactive in addressing issues that arose, helping to keep the process moving smoothly. Max conducted the property viewing in a professional manner, allowing sufficient time to look around and measure spaces. Nothing felt rushed, and he took the time to answer all of my questions. Although there were some challenges during the process, the team remained supportive and professional throughout.

T · 16 March 2026

★★★★★ 5/5

Google

Myself and my partner have recently been working with Andrew Reeves to rent our first property. Mollie has been a superstar since the beginning - we are both very new to the process but she made what you think would be a very overwhelming …

Hope · 16 February 2026

★★★★★ 5/5

Google

I got in contact with andrew reeves In Bromley in regards to an old certificate That was issued in 2016 that I required for a property. I was astonished when Mollie Thomas Replied within hours of my email with the information that I required in the email. It is rare for a company to support forwarding on this information as they Have lots of work to do in regards to current landlords and tenants. I can’t thank them enough for their support in this matter. What a great agency focusing on the needs of their past clients thank you.

Annabelle · 9 January 2025

★★★★★ 5/5

Google

Jonathan Davis has been so professional with dealing with all my queries and always responds so quickly! He is a real asset to the company and such a pleasure to receive such good customer support.

Salma · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience with the team throughout the entire process, which spanned over three years. From start to finish, they were consistently professional, supportive, and reliable. Their helpful approach made everything smooth and stress-free. I’m truly delighted with the service I received and would highly recommend them without hesitation. Many thanks to Alex, Max, Molly, and Jonathan for their outstanding support.

Ahmed · 9 April 2026

★★★★★ 1/5

Google

No to sure about whole company, but this branch doesn’t deserve even a star. Where do i start, we rented 30/08/24 through this agency a two bedroom house. When my partner collected keys and went into this house he got shock. The house was an absolute mess. There were no cleaning at all, but the worst was is when he went to the kitchen and on the floor was water dripping from the pipe, under sink was the same. When he opened a kitchen cabinet he was even more shocked when he saw a black mould. Mould everywhere, literally the whole wall is just one big mould. As we didn’t have any other option at this moment and we already paid money we had to move in with our 22month old child. The constant smell of damp and high humidity 80% is always in this house. We reported about this issue straight away and STILL no one cannot tell will it be fixed and if yes how and when, or it won’t happen at all. Agents there trying to lie and hide information. One said that they never inspected this place before and second said that he inspected this house a year ago and there were never mould. However, the mould is there and strong smell of damp also, and it’s clearly been there for few months before we moved in. Moreover, when a landlord decided to replace a broken boiler, workers left two big screws in the wall which was right next to a baby cot and 10cm above the floor. I went straight away to the branch and showed pictures and videos and they all agreed that that’s just ridiculous. However, it’s already passed 3 days and no updates and two big and sharp screws in a baby room next to a baby cot still there. Absolute disrespect towards customers who actually paying money.

Анастасия · 25 October 2024

★★★★★ 5/5

Google

I just wanted to say a big thank you to Mollie Thomas for being extremely responsive and proactive. She was always quick to reply and happy to help with any questions. It made the whole experience smooth and stress-free. I really appreciate her professionalism and efficiency.

Radhika · 16 November 2025

★★★★★ 5/5

Google

Now I understand how lucky I've been when I opened the door of Andrew Reeves office passing by in Bromley High Str. almost a year ago. I came, I talked, I stayed with them. All our concerns of purchasing a flat for letting have gone. From that very moment Mollie Thomas became our guiding light and alleyed all our worries. Very proffessional, very helpful and willing to go that extra mile to ensure our satisfaction. She is very patient with us - being of a certain age we do need extra attention... One can't hope for a better service and care. Thank you, Mollie, very much. We should also mention that the whole team of Andrew Reeves is very helpful group of people willing to support at any moment.

Nadia · 16 February 2026

★★★★★ 5/5

Google

As a first-time landlord, I found the process of renting out my property quite daunting at first, with so many details and responsibilities to consider. But Erman, Karl and Mollie guided me through every step with professionalism, patience and genuine care. From the initial valuation to preparing the property, listing it and handling viewings, they kept me fully informed and involved throughout. Erman, Karl and Mollie were always available to answer all my questions (and there were lots!) and made sure I understood everything clearly. I never felt rushed or pressured into making decisions, which really helped ease my nerves. The best part? How quickly they found a suitable tenant and how smoothly they handled all the referencing and paperwork. They delivered exactly what they promised and the whole process felt well-organised and stress-free. Overall, it was a very reassuring experience and I genuinely appreciated having such a capable team on my side. Thanks again for everything, Erman, Karl and Mollie!

Alex · 19 May 2025

★★★★★ 5/5

Google

Molly and Max were great from the start! They found our new home and I would recommend them to anyone. Martina & Alfie

Martina · 16 January 2026

★★★★★ 5/5

Google

I cannot stress enough how fantastic Erman and Alexia from the agency have been in assisting me in securing a stunning 1 BHK property in Bromley, London. From the very beginning, they went above and beyond to help me, making the entire process an absolute breeze. They expertly coordinated viewings, showcasing the most beautiful apartments and guiding me every step of the way until I secured the flat of my dreams. Their professionalism, dedication, and personable approach truly set them apart. I'm beyond grateful for their exceptional service, and I wholeheartedly recommend Erman and Alexia for anyone in search of their perfect home.

Vinish · 29 October 2023

★★★★★ 5/5

Google

We are pleased with the assistance Jonathan is providing. We have had many questions and inquiries, and Jonathan is always quick to respond to them. He is very professional and pleasant to work with. Thank you again!

Windy · 16 March 2026

★★★★★ 5/5

Google

This has been the most seamless home move for a long time. Max proactively called me to let me know about a property I had enquired about and by that same day I was viewing it and i signed up and the rest is history. Mollie took over my rental support and paperwork and again so seamless and easy. I also received a moving in gift from the agency lots of lovely things to support my moving in. I am so happy and grateful. Definitely recommend this branch in Bromley 100% to get you sorted in your new place.

Corroll · 9 April 2026

★★★★★ 5/5

Google

Highly recommended Letting Agency in Bromley (Kent). Great options as per the requirements always on the table. The team working at Bromley office are amazing, very helpful (definitely not rude), flexible and always straight to the solution. On the maintenance services part, i found there are some delays but it could be due to the outsourced agency and current market situation. 5-stars for the services provided on the property letting markets.

Parag · 25 August 2023

★★★★★ 5/5

Google

My experience with Andrew Reeves Bromley was a lovely one. I have been searching for a while and Max has been amazing. He calls me whenever a property that matches my criteria comes on the market and follows this through with me. I’m finally moving into a new property and I’m so excited. Overall, I am very happy with my experience.

Dee · 27 March 2024

★★★★★ 5/5

Google

I had a really positive experience working with Mollie. Finding a home just before my wedding she was incredibly helpful throughout the entire process, always responding quickly and keeping us well informed at every stage. Mollie struck the perfect balance between being professional and personable, which made everything feel smooth and much less stressful. It was genuinely lovely having her support and guidance along the way. I would highly recommend her to anyone, thank you again for all your help!

Natasha · 26 March 2026

★★★★★ 5/5

Google

Amazing experience with the whole team at Andrew Reeves. in Bromley. Easy and straightforward communication, quick on arranging the viewing. Reference checks and the whole onboarding process was quite quick and smooth and I moved in a week after the viewing. Apartment is great and all my enquiries and requests after I moved in were dealt with quickly and efficiently. Thanks again Alexia and Max for all the help!

Luka · 25 August 2023

★★★★★ 1/5

Google

Unprofessional Liars! From the beginning to the end of my tenancy this agency lied to me. First by putting me in a apartment with sewage after reassuring me it will be sorted before I move in. Then now Erman is ignoring my emails intentionally after lying I would have my deposit back by a certain time which has now come and gone. Would highly not recommend! If you’re reading this, use this agent and something goes wrong you’ll have no one to blame as I’m warning everyone that these guys are unethical, unprofessional and are Liars.

Sydney · 25 August 2022

★★★★★ 4/5

Google

Jonathan who manages our new property for the landlord is excellent. Very helpful and fast at sorting any issues. So far he has ensured all issues with the flat were resolved ASAP. The lettings team on the other hand were the same old story. Very helpful until you've signed and paid. They conducted the check in with out us present, didnt do a professional clean like we requested. Even though the inventory states the flat hasn't been professionally cleaned in like 100 pages of observations they still refuse to clean it. Disgraceful. Jonathan saved this company from getting a 0 and has bumped them up to the 4 star review because he has been amazing at making sure our new home is in a livable state. Cheers Jonathan. And shame on the lettings team!

Sean · 16 March 2026

★★★★★ 1/5

Google

**DO NOT RENT THROUGH THIS ESTATE AGENCY!** Having just started a new tenancy with a different agency, I've realised how surprisingly delightful renting can be, especially compared to my awful experience with Andrew Reeves Bromley. I rented from them for three years (2018-2021), and yes, this review is a bit late, but the memories and frustration still linger. Since then, I've had two other tenancies with two different agencies, and it's become crystal clear: it’s not “just how renting goes.” It was in fact actually just Andrew Reeves being exceptionally terrible! I rented a part-furnished flat managed by Andrew Reeves because as the landlady lived abroad. During the viewing (conducted by them, of course), not a hint of damp was in sight. Fast forward to moving day, lo and behold, we uncover a wall covered in damp! It was hiding behind the furniture all along! I reported it immediately, thinking, “No problem, they’ll fix it right away.” Nine months later, after endless emails and tearful trips to their Bromley branch, I was still waiting. I even had the pleasure of a in-person chat with Mark Bainbridge, the then-manager, who offered all the reassurance… which was just BS. No updates for weeks unless I chased them down. Now, sure, maybe the landlady was dragging her feet behind the scenes, but isn't it Andrew Reeves’ job to ensure issues like this are dealt with promptly? Nine months wasted, the entire room was unusable. It wasn’t until I threatened to ask for reduced rent that they suddenly became interested in taking action. Shouldn’t that have been the first thing they did, like, nine months prior? When the contractors FINALLY made it to fix the wall, of course it was when I away on holiday. But someone had to be present at the property for reasons beyond my recollection. We arranged for my Dad to pick-up the spare key to let the contractors into the property (honestly it’s lost to me why the property manager couldn’t step in), but when he showed up at the Andrew Reeves office, they just handed over the key without so much as a “Who are you?” or “Please show ID.” Burglars, next time you see an Andrew Reeves 'Let By' sign, just take note of the address, trot on over to their nearest branch, and they’ll likely hand you a key, no need to pick the lock! After this ordeal you would've thought their services would've improved? Nope. Any issue I had, no matter how small, it involved endless chasing - multiple phone calls and emails. My partner and I was would say every other day "your turn to chase them - I did it last time!" It was a full-time job having to get Andrew Reeves to communicate with the Landlady. And for the grand finale of this horrific tenancy, Andrew Reeves decided to host multiple viewings a day for potential new tenants while we were still living there, with a newborn baby, no less, during peak COVID. Thank you, Andrew Reeves, for the delightful chaos! Lastly, just a heads up: expect a copy-pasted response to this review ;) because they REALLY. DON’T. CARE.

Kimberley · 6 May 2025

★★★★★ 5/5

Google

I have been doing business for 11 years. And found the Andrew Reeves Bromley office to be very helpful and efficient. They have always given me a good service and no trouble waiting for a tenant. They are a wonderful team and is a pleasure to do business with them.

Jesse · 16 February 2026

★★★★★ 1/5

Google

DO NOT RENT FROM THIS AGENCY, DECEPTIVE, MANIPULATIVE, AND DISGRACEFUL If you value your money, sanity, and legal rights, AVOID this agency at all costs. They are nothing but predators, using delays, lies, and manipulation to cheat tenants out of their deposits. Here’s how they TRIED (and FAILED) to scam me: 🔹 Calculated Deception, At first, they act friendly, responsive, and professional to gain your trust. But once you’ve signed the contract, you’re nothing to them. They ignore emails, delay responses, and push you around like you have no rights. 🔹 A Scheme to Make You Lose Your Legal Protection, They had my checkout report and deposit deductions ready for months but purposely stayed silent. Why? Because they were waiting for my deposit insurance to expire, so I’d have no legal way to fight them. 🔹 The "Oh Crap, He Fought Back" Moment, When I called them out and threatened legal action, they suddenly pulled £288 out of thin air for so-called “cleaning.” When I demanded proof, they panicked and dropped it to £100. So what was it? £288 or £100? Exactly, pure fraud. 🔹 Charging Me for Things I Left as a Courtesy, They even tried to charge me for items I left for the next tenant out of kindness. They manipulated the checkout report to make it look like I left damage when in reality, I was just being considerate. 🔹 Delay, Ignore, Pass the Blame, Instead of addressing concerns, they ignored emails for weeks, then passed me to different people so no one had to take responsibility. A pathetic attempt to exhaust tenants into giving up. 🔹 Only Backed Down When Forced, I had to drag them through a formal dispute to get my money back. And guess what? I won. They had no real evidence, just excuses and a desperate attempt to steal money. This Is Not Mismanagement, It’s a Business Model. They intentionally delay, manipulate, and deceive tenants to force them into a position where they can’t fight back. It’s predatory, unethical, and disgusting. If you rent from this agency, EXPECT: - Stolen deposits -Ignored emails - Fake charges - Endless delays - Legal battles just to get what’s yours This agency shouldn’t just be avoided, it should be shut down. They exist to exploit tenants and cheat them out of their rights. 🛑 Future tenants, take this warning seriously. They will smile in your face while setting you up to be robbed later. Do not give these people a single penny. I got my money back, but they should NEVER get another tenant again. Share this everywhere. Let the world know.

Abderrezak · 7 April 2025

★★★★★ 5/5

Google

Cole is the best! If there was an option for 10 stars then I will easily go for it. Very helpful, very professional, he knows how to conduct viewings and how to show you other options in case you don’t like the ones presented.

Andreea · 15 October 2024

★★★★★ 5/5

Google

We have recently rented our first home through Andrew Reeves and we could not be any happier with the service. Harry our lettings agent was incredible and we cannot thank him enough for everything he has done. Harry originally showed us round the property and we appreciated that he was not pushy unlike other agents, and he was professional but approachable throughout the whole process . Nothing was too much trouble and the constant correspondence, help and updates we received from Harry was amazing. Thank you so much for helping us move into our first home!

Tilly · 25 August 2021