Trusted Agent profile · Bromley
★★★★★
249 reviews across 1 platform
4 High Street, Bromley, BR1 1EA
Andrew Reeves's office in Bromley, at 4 High Street, is rated 4.6 out of 5 across 249 reviews on 1 platform, including 249 Google reviews rated 4.6.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Andrew Reeves when looking for a new flat in Bromley South. In particular Max was the one who helped us find an appartment that ticked all of our needs and helped us secure it. Max and the team were prompt, professional, trustworthy, transparent and helpful. I would certainly recommend them to everyone and will be certainly working with them in the future!
5/5
GoogleWe recently rented a property through Andrew Reeves. Received an excellent service from start to finish. Always responded on time and clarified our doubts. A big thanks to Max for making this a smooth process!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleIt was a mess, & stressed situation when we visited the actual house after paying Andrew reeves. After repeatedly asking them for weeks and even while making the payment whether the things like the bathroom stuff, kitchen and garden that needed a repair were sorted or not they simply lied that it was but when we went to see the house we saw both was sorted moreover the house was very very dirty it wasn’t even cleaned leave about professionally cleaning.the floors of all the rooms, the kitchen counter and shelves were sooo dirty and add on the attic door was broken and was hanging, the gas hove wasn’t working in short it wasn’t in livable condition with a Toddler and when we tried to contact them (both by calls & emails) they didn’t even bother to reply back, next morning again we called them and then they said it was the owner’s responsibility to look after the maintenance and we where like you should have told us that before as we repeatedly kept on asking you about the same they said nothing to us at all before. It was a shock for us and then the owner said they have already Andrew reeves for all the works and weren’t aware of the gas & attic situation but they didn’t. Even as I write the house hasn’t been professionally cleaned but we had to move in as there’s as no other option. It’s dirty and we are spending more money in making it clean. Feels like cheated and completely let down by Andrew reeves.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThroughout our journey Andrew Reeves's team in Bromley were extremely professional and courteous .We were impressed with the level of service we received from their entire team and and would highly recommend them.
Thank you for your superb recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommended! Responsive and attentive! Smooth process from Karl, Erman and the team.
Thank you for your terrific 5* review and recommendation Besmir. Best wishes, Lucy, Customer Relations.
1/5
GoogleI rented a flat last month by andrewreevs bromley/kent.(20.3.2023)What can I say or where do I start… I feel badly cheated.When I came to house viewing my firs questions was providing car park by council? Alfie said yes. I believed him. In reality was NO. Still NOT!!!Even flat didn’t registered to councill as a resident.They rented to me a STORAGE!!!Yes Basically it’s storage I can’t still believe it. I want move somewhere but I did a year contract and for move furniture I payed a lot money I can’t do second time.Still paying everyday to car park. I feel so desperate Just can say Avoid ,avoid,avoid…
Hi Leyla, Please contact us at review@countrywide.co.uk with full details so that we can pass this matter on to the appropriate team to look into for you. Kind regards, Scott @ Customer Relations.
5/5
GoogleI contacted Andrew Reeves Bromley branch for rental advise and spoke to Alexia. She was so accommodating and helpful and really put me at ease regarding the process. I would definitely recommend!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis is by far the worst experience I have had with an estate agent. After finding a property I was interested in, getting through to someone on the phone was a nightmare. The phone number either went straight to voicemail or would just hang up. I then tried to get in touch with someone via email and they took about 2 days to contact me. Once my viewing was arranged and I had moved around my work schedule to accommodate a viewing during work hours, the estate agent who was supposed to be conducting the viewing didn't even bother to show up and I haven't even received a phone call or email to apologise for the issue. Extremely unprofessional estate agents and I would avoid at all costs. I would give a 0 out of 5 if I could. What a waste of my time.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMr James Arnold at 'Andrew Reeves' recently assisted with legalities & paperwork wrt a Tenancy Agreement for a property I own. I found Andrew Reeves, & Mr Arnold in particular, extremely efficient, courteous & diligent. Everything was done in a timely manner at a fair price. I would gladly recommend the firm & Mr Arnold services.
Thank you Raymond for your wonderful feedback and recommendation for the service you received from the team at Andrew Reeves. Delighted to read of the professional service provided. Best wishes, Tracey.
4/5
GoogleAndrew Reeves were really thorough in our move in process. Leah kept me updated on new properties that fit my criteria when I finally found the right property, she kept me constantly informed on the process, and ensured that my move-in process was quick and smooth.PositiveResponsiveness, Professionalism, Value
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
1/5
GoogleAgency provides very poor service. Takes a lot of time to repair anything in the house. (If they repair it…). Tenant is without hot water and no heating.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe process of renting a property is always hectic or so I thought until I met Max Everard Batchelor from Andrew reeves. He made the whole process seamless and made sure he understood what my requirements are and how better he can serve exceptionally. 10/10 on service. As an international graduate, he understood my terms, found the perfect place and cut all the redtape to make my shifting absolutely effortless.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been very pleased with this agency. Abby have helped me to find my new home and she is very professional. She was responding to my request and questions very quickly , the communication was at all times. I have moved to my new home in one week. Thank you Abby!
Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by Abby and our Andrew Reeves branch. Best wishes, Lucy.
5/5
GoogleI got my current apartment renting in Bromley through Andrew Reeves Lettings and my experience with them was wonderful. I thank Andrew Reeves Lettings for their professional behavior, fast processing and full co-operation. I would recommend Andrew Reeves Lettings as efficient and safe letting agent. Thanks to Matthew, James & Connie for their support.
Hi Niloy Thankyou very much for this excellent review and the 5* rating! It's great to hear that Matthew, James, Connie and the team were able to provide you with great service in helping you through this process. And thank you for the recommendation! Kind regards, Jake
5/5
GoogleI spoke to Alexia regarding renting a property. She was really knowledgeable, helpful and gave me all the advice I needed. Would recommend to anyone !
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently took Andrew Reeves services for renting a property and the experience was nothing but great. Harry was so helpful during our search and then finalising the property and also with all the paperwork. Excellent service and would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a viewing with Daisy and she was fantastic! She answered all our questions, was friendly, and showcased all aspects of the flat - our best experience so far with any rental agent.
5/5
GoogleMax is a very professional estate agent, everyone was very helpful all round.
Many thanks Caleb Beddoe for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience. Connie and James were both extremely pleasant and helpful. I urgently needed to find a place and had the added pressure of being a non-UK resident. They found a place that PERFECTLY fit my picky criteria, and in less than 48 hours I had the keys in hand. Highly recommended.
Good morning, Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Please enjoy your new home. Many thanks again for leaving this feedback.
5/5
GoogleHarry at Andrew Reeves Lettings has been amazingly helpful and very prompt throughout my move. I was new to the country and the team helped to make things seamless and smooth for me. Thanks to Harry and the team!!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI’d just like to give a big thank you to our Property Manager Keely Wesley. She’s very helpful and always so quick to respond. She has made us feel like we’re in good hands and well taken care of. Thank you Keely for all your time and help!
Thank you Victoria. Your kind review is very much appreciated. Best wishes, Mark
5/5
GoogleMax was very helpful and friendly😊 …
Thank you for taking the time to leave us this tremendous 5* review Ashley. Kind regards, Lucy, Customer Relations.
1/5
GoogleHorrendous. Always have been and always will be. Even after going through the process of dealing with the Ombudsman and Andrew Reeves/Countrywide being found wholly in the wrong and being told all errors would be corrected, they STILL have erroneous information stored. They have cancelled our water bill twice without explaining (because of a change of a tenant), incorrectly logged missed payments (because of new contracts they've drawn up) and their staff turnover alone should alert anyone as to the awful way this place is run. If you're a landlord or renter... AVOID AVOID AVOID
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleFor an agency that big I’d expect much more. My husband has two satisfied CCJ’s on his account with a proof that they are paid. One expires in a few months, for the other one we have a letter proof from the court, it’s paid and expires in 2 years. All mistakes from when he was a teenager, like parking tickets, nothing to do with rent and bills. He’s earning more that 60k a year, we have a guarantor who’s earning more than 80k with perfect credit history. We have excellent references from 4 different agencies for the past 10 years and Andrew Reeves said no to us for a house with a rent of £1600, they don’t care about anything but what the computer tells them. We even offered to upgrade the landlord insurance to cover things like this, but nope they are not flexible at all! It’s the computer talking! We are not people for them even with everything we have, earn and can prove. Apart from Alexia, who actually cared and listened, everyone in there is useless. Nowadays they are so many things you can do and other agencies do without a problem to help people especially for the people who can afford the rent, clearly! Take care! The worst agency of all in whole London, but I bet you don’t care anyway! Representing yourselves as one of the best agencies, but you’re far far away from them. 🤦🏻♀️
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Reeves's Bromley office has 249 reviews across 1 platform: 249 on Google.
Andrew Reeves Bromley is rated 4.6 out of 5 across all 249 reviews, and 4.6 out of 5 on Google from 249 reviews.
Andrew Reeves Bromley, 4 High Street, Bromley, BR1 1EA.
