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Alex Neil Estate Agents reviews

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,018 reviews across 2 offices and 4 platforms

www.alexneil.com/canary-wharf-and-docklands

Alex Neil Estate Agents has 1,018 reviews across two offices (Canary Wharf and Rotherhithe) and four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

763

Reviews on Google

All 2 offices

Facebook logo

3.3 / 5

23

Reviews on Facebook

Business-wide

View Agents logo

4.7 / 5

41

Reviews on View Agents

All 2 offices

Trustpilot logo

191

Reviews on Trustpilot

All 2 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Alex Neil Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Great real estate agents! I have been using them for 20 years to rent a flat in London, they have always been clear, prompt and very helpful, and recently especially the Dockland's team, Georgia and Maciej were fully trustfull and full of good advice, as my situation abroad made it more difficult to sell the apartment. Thank you πŸ™‚ …

Cedric Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Cedric, Thank you for taking the time to leave this review of your experience with our Docklands team. We were pleased to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Sabrina was excellent when showing me a property in Hackney. She was very understanding and accommodating given I was delayed for my time slot. However she was very gracious and managed to make sure I still saw the property which led to an offer

Sami Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Sami, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents

5/5

Google

Maciej was honest and direct in telling me what to do to sell my place -more importantly, what not to do. He and Georgia acted quickly, gave weekly reports before an offer was made and then kept up with developments as they happened. I appreciated the fact everything was clear , up front and with no mealy mouthed stuff.

Jan Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Jan, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents

5/5

Google

Maciej and Georgia worked hard getting the sale of my flat over the line, over 5 long months. They managed to keep Seller and Buyer on side through difficult and frustrating times due to Estates Management delays. Thoroughly recommend Maciej for his tenacity in keeping both sides talking, to get this done, well done all thanks to him.

Mike Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Georgia was a star throughout the whole process of selling my flat. Georgia and Maciej were always very responsive and quickly answered queries throughout. Georgia gave good advice that led to the sale - ensuring we received the best possible price in a challenging market. I highly recommend using Alex Neil, whether for sales or renting, as I have had nothing but positive interactions over my 15 years living in the area.

Alice Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Alice, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Georgia and Maciej worked hard to manage both our, as sellers, and our buyers expectations over the five months between the offer being accepted and completion. The price certainly differed between the valuation provided, the offers received and what was ultimately accepted, but these have been challenging markets which are sent to test both the agents and the resolve of both sides. Thank you to both and to Alex Neil for their efforts towards the sale.

Rob Β· 29 May 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Rob, Thank you for your positive comments about your property journey with Alex Neil Canary Wharf. We were delighted to read about your experience of dealing with our team and are pleased to receive such praise. We look forward to helping you with future moves. Best regards, Alex Neil Estate Agents

4/5

Google

Friendly and patience when viewing the property

Panyaung Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Dear Panyaung Yaung, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Andrew was very nice!

Gabriella Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents

5/5

Google

Exceptional service. Thank you Andrew your professionalism was second to none.

Brian Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Dear Brian, We appreciate you leaving this feedback about your experience of dealing with our Rotherhithe team. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Have recently exchanged on a property marketed through Alex Neil. Had a really positive experience with Andrew and Matteo - they kept things moving and were straightforward and easy to deal with.

Oliver Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Dear Oliver, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

We’re very happy to recommend Alex Neil Surrey Quays. Matteo quickly understood our situation and did everything possible to help us sell our house at the asking price. Selling your own home can be stressful, but Matteo kept his cool - we appreciated his friendly manner and wise counsel.

Robert Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Great experience with Alex Neil Estate, the team has been formidable from beginning to completion. Supportive and open to any questions at any time, Matteo has been precious with his explanations and never shying away from spending time on the phone to discuss the process and clarify doubts. Matteo was adamant to make the process as stress free as possible and helped to ease and speed up the communication among the parties. Compared to most other estate agents I dealt with in my property search, at Alex Neil Estate Rotherhithe I felt like a valuable and respected customer at all times. Will happily use again if the opportunity arises - highly recommended estate agent!

Rob Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Dear Rob, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

I must commend Alex Neil for their outstanding customer service. I want to give a special mention to Matteo Congedo, who has been incredibly supportive and helpful throughout our journey in the house selection process. He is one of the most accommodating and pleasant real estate agents I've encountered. I'd also like to acknowledge Andrew Campbell, who has diligently supported us behind the scenes with the paperwork. Our overall experience has been nothing short of amazing. :)

Ashmita Β· 25 May 2024 Β· Alex Neil Estate Agents Rotherhithe & Canada Water

Agent replied Β· 23 August 2024

Dear Ashmita, We were grateful to read your positive review of dealing with our Rotherhithe office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents

1/5

Google

Rating only, no written review.

Mr Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied

Dear Mr. Cip. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Lovely people that guided us through the process of the flat purchase. Highly reccomended!

Rejane Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Rejane Dal Bello, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents

5/5

Google

Thank you to Georgia from start to finish assisting throughout the sale of our property, could not of done it without you!

Emma Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Emma, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents

5/5

Google

Maciej Skalski was always helpful and prompt to reply to any queries I had. The purchase wouldn't have been possible without his assistance throughout.

Tom Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Tom, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents

5/5

Google

It's so refreshing to meet someone who wants to help you find you what you want in the property market. Maciej has been second to none in his knowledge of both the area and market of Docklands, and he's a real credit to Alex Neil.

George Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear George, We were grateful to read your positive review of dealing with our Canary Wharf office. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents

5/5

Google

Rented with Alex Neil for a year, really pleased with their service. Sufaida Bibi, our property manager, has been extremely helpful and responsive throughout, and any repairs/issues were resolved very quickly.

Dominika Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Dominika, Thank you for your positive comments about your property journey with Alex Neil. We were delighted to read about your experience of dealing with our team and are pleased to receive such praise. We look forward to helping you with future moves. Best regards, Alex Neil Estate Agents

5/5

Google

Although the conveyancing seemed to take a very long time, Georgia was always available to answer queries and relay messages during our house purchase. Great communication from her and the team at Alex Neil. Thank you!

Thomas Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Thomas, We were grateful to read your positive review of dealing with our Canary Wharf office team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents

5/5

Google

Excellent service from Maciej, kept us appraised of progress with the sale, chased buyers / solicitors on our behalf and brought the sale to a satisfactory conclusion - Maciej is a real credit to Alex Neil Estate Agents.

Alan Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Alan, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that the process was positive. We hope you'll engage our services when you move in the future. Best regards, Alex Neil Estate Agents

5/5

Google

Another satisfied client here! My recent property purchase wasn't straightforward, but Maciej's patience, professionalism, and unwavering support made all the difference. Huge thanks for guiding me through the entire process with such expertise!

Anthony Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Anthony, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents

5/5

Google

Georgia was very friendly, open and transparent when she came to do the valuation. She was professional at all times and gave good advice about the Lease and did not pressure us into making any immediate decisions. She left us with information and was very prompt in sending the valuation report that we requested.

Marilyn Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents

5/5

Google

We had a great experience with Maciej at Alex Neil. He helped us along the entire process, and was incredibly responsive and accommodating. Maciej went out of the way to accommodate our requests even after the offer was accepted. He was incredibly professional and I cannot recommend him enough if you are looking for a property.

Julia Β· 29 April 2024 Β· Alex Neil Estate Agents Canary Wharf & Docklands

Agent replied Β· 27 August 2024

Dear Julia, Thank you for your positive comments about your property journey with Alex Neil. We were delighted to read about your experience of dealing with our team. Also, we are pleased to receive such praise and look forward to helping you with future moves. Best regards, Alex Neil Estate Agents

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Alex Neil Estate Agents

How many reviews does Alex Neil Estate Agents have?

Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. Company-wide Facebook reviews for Alex Neil Estate Agents are counted once, not once per office.

Which Alex Neil Estate Agents office has the most reviews?

Canary Wharf has the most, with 668 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.

Where are the Alex Neil Estate Agents offices?

Alex Neil Estate Agents has two offices:

What do buyers say about Alex Neil Estate Agents?

3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."

What do landlords say about Alex Neil Estate Agents?

6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."

What do tenants say about Alex Neil Estate Agents?

10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."

Has Alex Neil Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.

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