Trusted Agent profile · Greater London
Verified
★★★★★
1,018 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,018 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
191
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRecently sold my flat with the assistance of Alex Neil. Achieved a good offer within two weeks of listing with themselves, after wasting 3 months listing with another agent. They kept the process moving throughout the proceedings. Selling a leasehold flat is complex, however they understand it well and how to mitigate against issues arising. Credit to Calli Archard for overseeing the whole process.
5/5
GoogleI wanted to come on here to thank Calli for her amazing service to us throughout our buying process. We were always kept upto date and communication was spot on! She is an asset to Alex Neil! Thank you again!
5/5
GoogleMy Experience with Alex Neil was great. Calli was my agent and she supported me from the start till the end of the journey. She is always been very professional, kind and emphatic, I could not have asked for better. As a first time buyer I was scared but she showed me house that were very close to what I was looking for and in my budget and in the first view I actually pick one of the house she showed me. If in the future I’ll need to buy or sell I will definitely use them! Super recommended!
5/5
GoogleAlways great service, friendly and professional - worked with Alex Neil for over ten years and can highly recommend.
Dear Simon, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleI’ve been looking for property with the team for over four months now. The team have been amazing consistently, every individual I’ve encountered within Alex Neil have been so helpful. Hopefully completing on a property with them soon!
Dear k l, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleSufaida Bibi has been my point of contact at Alex Neil for the last year. She’s always ready to help and has a solution for whatever issue we have. She’s also very understanding and gets the problem sorted ASAP.
Dear Lowri, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleMy property in East London was rented out and managed through Alex Neil for a year. Sufaida Bibi from Property Management team has always been very responsive, helpful and professional in dealing with the property. I would therefore definitely recommend Alex Neil lettings, and especially their property management services.
Dear Efe, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleFriendly, efficient and thorough - the perfect Estate Agent to do business with. Matteo went the extra mile to deal with my concerns and was both fun and professional in all communications. I wouldn’t hesitate to do buy or sell through them. Thanks a lot.
Dear C, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleAlex Neil sold our house for us in Surrey Quays. Matteo gave us good realistic advice from the beginning and managed to find good buyers. Their input during the sale process was informative and timely. I can recommend them.
Dear Phillip, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your experience was positive. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleMy partner and I brought a property in the Canada Water area through Matteo and Andrew. I must confess having brought and sold a few locations, the support and perseverance provided by the team was fantastic and always kept us well informed. Would definitely engage their services in the future!
Dear Wayne, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleFrom the initial viewing through to completion Matteo and team were great. I really appreciated all the chasing of solicitors that he did on my behalf to progress the sale and purchase to avoid further delays. No ask was too big or too small and Matteo was always responsive and a pleasure to deal with. He brings his cheerful Italian character to conversations and emails which helps put you at ease with what can be a stressful process. Very happy with my experience with Alex Neil.
Dear Thomas, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your sale and purchase were delay free. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia has been a long standing partner for my property and I am pleased to say that she recently secured a sale and helped to manage the process through to successful completion. Much appreciated Georgia!
Dear Holly, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleI would really recommend using Alex Neil as your estate agent as I managed to get a buyer within a couple of months and sell as quickly as possible. I worked directly with Maciej Skalski who was the estate agent and he helped throughout to answer my questions and speed up the process whenever possible. Thanks for all the help!
Dear Isabelle, Thank you for positively reviewing your experience of dealing with our Canary Wharf team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
1/5
TrustpilotAVOID at any cost
AVOID at any cost! Very rude and unprofessional team!!! Any landlords please stay away! We have made a big mistake signing up with this agency. Renewable fees for an existing tenant are rip off (over £1000 for 1 bed flat) when any other high street agency will charge £200-£300. Communication with the team has a very unfriendly tone, always referring to their terms and conditions!
Dear Natalia, We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents
5/5
GoogleWorking with Alex Neil Canary Wharf was an absolute pleasure and a game-changer in our home buying journey! From the first meeting, it was evident that Maciej and Georgia were deeply committed to our interests, blending expertise with a genuine passion for finding us the perfect home. Their negotiation skills were top-notch, ensuring we got the best deal without compromising our needs. What truly set Maciej and Georgia apart was their incredible dedication to efficiency and client satisfaction. They managed every detail meticulously, ensuring the purchase process was seamless and concluded swiftly, respecting our busy schedules. The personal touch of delivering our new home's keys on the completion day was a thoughtful gesture that highlighted their exceptional level of service. I highly recommend Alex Neil, Canary Wharf to anyone looking for a local estate agent who offers a perfect blend of professionalism, market knowledge, and personalized care. Our experience was nothing short of fantastic, and we couldn't be happier with our new home!
Dear Shola, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear about your pleasurable buying process. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
1/5
GoogleAwful! Avoid! Any landlord should avoid this agency. Rip off renewal fee for existing tenant. Over £1000 for 1year for 1 bed flat. When any other agency would charge £200-£300. Unprofessional team. Always referring to their terms and conditions which it’s impossible to understand ( even for our solicitor) Don’t make our mistake. Go somewhere else!!!!
5/5
GoogleCalli went above and beyond to keep us informed and to help out in every way possible while we were buying a home. She was always available to answer our questions and never made us feel like we were asking the wrong ones. Big big thank you for doing everything you could to push our purchase process forward when we ran into hiccups that were out of everyone's control.
5/5
GoogleWe are very grateful to Calli for taking such good care of us. She was always incredibly responsive and always called back when she said she would, she was very patient and explanatory when we needed it as first time buyers, but most importantly she stayed positive, empathetic and encouraging when things got stressful and tough. She's a great communicator and you can very much feel that she wants the best for all involved. Thank you Calli.
5/5
GoogleExcellent service. Since this was my first purchase, I needed help at every stage and Maj helped me a lot.
Dear Sanyukta, Thank you for your positive feedback and comments. We look forward to dealing with you again in the future. Kind regards, Alex Neil Estate Agents
5/5
GoogleMaciej was extremely helpful. He helped me and my girlfriend sell our flat with ease and the whole process was seamless. Highly recommend!
Dear FitnessDave, Thank you for taking the time to review your experience of your dealings with Alex Neil in Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia has been a long standing partner for my property and I am pleased to say that she recently secured a sale and helped to manage the process through to successful completion. Much appreciated Georgia!
Dear Holly, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleRating only, no written review.
Dear Rachael, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleFantastic from the team Gary on the viewing was so helpful and Matteo has been so helpful on the phone the whole way through thanks to the team
Dear Ben, Thank you for taking the time to review your experiences of dealing with our Rotherhithe office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleQuick to arrange viewings and come back on any questions. Would recommend buying from the team here. Special mention to Andrew and Matteo who are always on hand to assist!
Dear Adam, Thank you for your positive comments about your property journey with Alex Neil Rotherhithe. We were delighted to read about your experience of dealing with our team. Also, we are pleased to receive such positive feedback and look forward to helping you with future moves. Best regards, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. Company-wide Facebook reviews for Alex Neil Estate Agents are counted once, not once per office.
Canary Wharf has the most, with 668 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
