Alex Neil Estate Agents in Canary Wharf and Rotherhithe

★★★★★ 5/5

Google

I owe a massive thank you for Alex Neil team from South East London for helping me find my first home. Augusta helped me throughout the process, she was very patient and showed me more properties until I found my one to be!! Thank you Sara as well for answering me all the questions I had. You are the best ladies!!!

Auto · 20 July 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 5/5

Trustpilot

Rabeya - excellent manager

Rabeya Khatun managed my property over the last 1-2 years. Over this period, she has proved to be an excellent manager in assisting with almost every matter relating to the property. Responsive, responsible and courteous - I have been very happy with her customer-oriented approach. Thank you for your help - truly appreciated.

Kenny · 18 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 4/5

Google

Professional service received from start to finish

Roberta · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

Very pleased with their service and would use Alex Neil again

Luca · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

Superb from Alex neil ! Maciej was Fantastic

Evans · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

Very please with the service provided by Alex Neil at Canary Wharf office. Extremely helpful and would recommend them

Stefanie · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

I have found the perfect flat. It was a pleasure working with Maciej and Harry. They helped me settle in Canary Wharf

Jonathan · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

It was a pleasure working with Maciej and Stuart, they have helped me secure a lovely property in Poplar

Guy · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

Due to Harry and Stuart's professional service, I have now moved in to a lovely apartment in Canary Wharf.

Hayley · 17 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 2/5

Trustpilot

Rabeya Khatun

I am giving this review 2 stars only as it is a reflection on the Alex Neil agency functioning (dysfunctionality) and its team not bearing any individual responsibility for their actions at work.My overall impression of Alex Neil is that no one is responsible for anything there. I can't say the same about Peter James' agency ladies, for instance.However, I found only one person there worthy of 5 stars and this is Rabeya Khatun!So far, she was the only person who takes up full responsibility for her actions and follows through the problem as it is her own.Rabeya is a true Leader in her position and deserves a promotion and managerial/supervisory post.The rest of the team didn't impress me at all.

Natalie · 12 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 4/5

Trustpilot

Rabeya is great.

Have had a property let and managed by Alex Neil for a few years now. Service has been previously hit and miss. Then Rabeya came into the picture and she is a credit to the team. It has been really good having her be the point of contact.

Natasha · 11 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Trustpilot

A disaster of an Estate Agent

I recently bought a property through the Surrey Quays branch and (apart from Sara) these are the biggest bunch of cowboys ever. I was utterly appalled by their incompetence and rudeness. I would now actively avoid buying a property through them. I have deliberately hidden my name as I don't want any repercussions from this review. And I know they will say as I haven't given them details they can't 'correct' their mistake. But I don't want a token gesture for me, they need to drastically improve as an Estate Agent overall. From start to finish they were an absolute nightmare. And by all accounts they're not much better for renting either. The property I bought was previously rented and by talking with the old tenants they told me Alex Neil hadn't fixed problems they had been asking to be fixed for the last 2 years! Avoid, avoid, avoid.

Miss · 10 July 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Trustpilot

Unreliable agency - I wouldn’t risk a collaboration with them

Registered to schedule a viewing and got called the same day. After that I was called to reschedule 3 times and the last time I was called just 40 mins before the viewing - the lady was acting like this is normal, no apology. Refused to reschedule as I wouldn’t risk such lack of reliability and respect

Ioana · 26 June 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Trustpilot

DO NOT RENT OR BUY PROPERTY FROM ALEX NEIL

I rented a property from Alex Neil and the agency managed it for about 8 years. I would say it's by far one of the worst managed companies and it has no proper customer service. Once you are in its system its staff members won't care about you. Its employees are incompetent and extremely rude.Once a staff member hung up on me because she was super impatient and didn't want to listen to my simple questions and issues I had in the property. I would never use AN to rent/buy or manage my property. You would simply regret! Even my former landlord who contracted AN to manage some of his properties mentioned that its employees were incompetent. I think the issue is that AN doesn't offer proper training to its employees. In addition, its branches are located in the areas where property demand is very high. You're worth nothing as a client. If you rent from AN, and if any issue(s) occurs it would take weeks or even months to get it sorted. I didn't find its staff members who I met during my tenancy helpful or honest. The reason why I stayed in the property was that I loved the location and the property itself. Otherwise I wouldn't have stayed with AN as a client for a second.

MC · 25 June 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Google

Horrible attitude! I call to enquire about a flat and I felt like a was begging. I could not go thru the whole conversation, had to stop her.

Dorleta · 9 June 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 1/5

Google

They screwed me out of my deposit. The only highlight -Sara was wonderful! She should really move to a better job! They deducted funds that should have been deducted by the previous tenant. They fixed only a few things which were promised in the beginning and charged me for the rest. They didn't care at all that it was documented how much had been broken when I went in. NEVER use them, EVER.

Stacey · 24 May 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 1/5

Trustpilot

Do NOT go to Alex Neil

Do NOT go to Alex Neil. I initially had a rocky start with not getting the information required though a change in property manager internally helped. Unfortunately she and the woman who found my home were the only highlights of working with Alex Neil. When I went to move out, the landlord tried repeatedly to screw me out of all my deposit due to the previous tenants using it as an airbnb and ruining quite a few things. Though it was documented, the landlord still refused to give me what I was due from my deposit. I eventually gave in and allowed 3/4 more of what was deemed fair in order to get my money, 2 months later. No one fought on my side, no one cared that it was obvious the landlord was screwing me due to the previous tenants. They do not care about the tenants, only the owners. I have NEVER in my life renting had to pay so much. I feel cheated by Alex Neil.

Stacey · 25 April 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Google

I had a booked and confirmed (Via Email) appointment to view a property in Bermondsey. After no one turning up I rang the office to discover the viewing had been cancelled due to the property being let, which is the first I heard. Waste of my afternoon.

James · 18 April 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Google

There is not a high enough commendation I could make to Michelle and the team at Alex Neil, Canary Wharf, for the outstanding work done on the purchase of my first property. It was a very complicated transaction, but ultimately the successful completion has been down to Michelle. Had it not been for her tenacity, acumen and good judgment I don’t believe that we would have succeeded in making the purchase. Throughout the process, I have been hugely impressed by her insight, discernment and handling of very complex matters. As a first-time buyer, the process was completely new to me, but I felt that Michelle listened and understood my situation, and worked as hard as possible to get things resolved at every step. It has been a complicated road and she has had many parties, personalities, and pressures to manage which was done phenomenally - the outcome speaks for itself. I am so grateful to have had Michelle leading this transaction - what an indispensable asset to the business! Thank you for helping my dream of buying my first property a reality!

Kate · 18 April 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 5/5

Trustpilot

We are happy now because of her

We have a property managed by Alex Neil in Surrey Quays for nearly three years. Be honest, we were not very satisfied by their service before Rabeya Khatun started to manage our property about one year ago(?). She is very efficient, attentive and reliable. We are happy to have this kind of agent like her to manage our property.

Jean · 12 March 2020 · Alex Neil Estate Agents Canary Wharf & Docklands

★★★★★ 1/5

Google

I've been trying to ask Alex Neil to stop calling and emailing me when I told them I am not interested in buying or selling with them, but had no success. I felt harassed by them for days until I had to block both their email addresses and their phone number. So unprofessional.

Ritta · 9 March 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 5/5

Google

I highly recommend the agents Sara and Tommaso. They were really helpful and tried really hard to find us the right property. Thank you

Chandra · 9 March 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 5/5

Google

Sara has been super helpful with our property search. She presented us with many options and she was very honest. As first time buyers this process was really stressful but Sara was always available to help us through this with answering our questions. Overall a very good experience and I would recommend Sara to anyone looking to buy a home..

Joseph · 24 February 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water

★★★★★ 5/5

Google

Sara has been truly amazing to help us to purchase the property we wanted. She took time to find a flat that would suit us, there was no rush or pressure and she was very understanding with our budget and needs. We found her to be straightforward, friendly and very responsive; she always answered calls and emails very promptly. Thank you very much

Ginevra · 24 February 2020 · Alex Neil Estate Agents Rotherhithe & Canada Water