5/5
GoogleRating only, no written review.
Agent replied
Dear Carmen-Alexandra, Thank you for leaving this 5* Rating, we were very pleased to see it. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
Trusted Agent profile · Greater London
Verified
Alex Neil Estate Agents reviews in Canary Wharf and Rotherhithe
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
190
Reviews on Trustpilot
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Buyers3 reviews
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
Landlords6 reviews
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
Tenants10 reviews
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Our offices
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Alex Neil Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleBest agent I deal with Sara and Augusta in particular
Agent replied
Dear Ajay, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleQuick, efficient, responsive. Best agent I dealt with Thank you Sara and Rafael
Agent replied
Dear Liviu, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI have purchased a property with the help of Sara. She has been extremely effective and professional and I would not manage to complete the purchase without her assistance.
Agent replied
Dear Tony. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI had a wonderful time working with Sara at Alex Neil. She was very professional and communicative. She walked us through the whole process and ensured a quick and efficient move in.
Agent replied
Dear Asim. Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI was very impressed with how quickly Sara responded to my enquiry and how diligent she was in following up. She arranged a viewing following the government guidelines and handled the liaison with the vendor, along with her colleague Tommaso. A few weeks later the transaction was completed without any complications.
Agent replied
Dear Lai Thieu, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI was in a process of purchasing the property when the lockdown stated. It was a very stressful and challenging time for us all and Sara and Augusta always kept in touch during this times encouraging me and just making sure that I was holding there at times. I’m so happy with their service in personal and professional level.
Agent replied
Dear Melanie, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleOur experience with Alex Neil has been wonderful. They have been very professional. We were helped by Sara Garzelli and Augusta Chertita who were very supportive and responded to our queries in a timely manner. Things went quite smooth for us throughout the process.
Agent replied
Dear Natalia, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleSara and Renata were both very helpful and informative. I was grateful that they considered my requirements. Will use their help again the future
Agent replied
Dear Mixtalis Papadopoulos, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat buying experience with Sara. She has been very helpful and well organised. We felt in good hands all the time. Many thanks for your professionalism.
Agent replied
Dear Matilde, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI sold my flat with Alex Neil and they really did a great job. they went one step further compare to all the other estate agent. A big thanks to Tommaso and Sara which did a great job to get me an offer in a week
Agent replied
Dear Mateusz, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleReally impressed with my experience with Alex Neil so far, it's evident that Grace, who we have been liaising with, really does care about her clients. Thanks for the patience and your kindness.
Agent replied
Dear Christopher, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleSara and Tommaso have been so helpful in assisting us with our property search. They have been very helpful throughout. They quickly answered all my question. I would highly recommend them!!!
Agent replied
Dear Thomas, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleSara is very knowledgable about the area and surrounding. She showed me few properties and she was always on time. She made the whole process very easy. I’m super grateful with her service.
Agent replied
Dear Andres, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleSara was absolutely superb in the service she provided. She took the time to understand what I was looking for and worked wider than just her branch to find me the right spot. She made a very stressful situation of moving homes fun.. would most certainly work with her again!!
Agent replied
Dear Magda, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleHad a very professional and great experience with Renata in helping me find my dream property. Would highly recommend. Excellent service all round!
Agent replied
Dear Danny. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleWe’ve just sold our property using Alex Neil and we are exceptionally happy with the service that Augusta and Sara gave us. They were really efficient, knowledgeable, courteous and above all effective. The support we have received during these challenging times was priceless. They always kept us up to date and liaised with our solicitor if and when required.
Agent replied
Dear John, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI cannot recommend Sara & Augusta highly enough. Not only did they got my letting agreed quickly and at the right price, but they were super responsive, helpful, and clear in their communication. They made the whole process a lot easier and more straightforward, which I massively appreciated.
Agent replied
Dear Mihai, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotThanks Grace Ellis for excellent…
Thanks Grace Ellis for excellent customer service. U were pretty amazing, very patient and consistent. Will definitely recommend. Thumbs up
Agent replied
Dear Olubukola .Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotI would like to show my appreciation to…
I would like to show my appreciation to the effort of Renata. She communicate efficiently and in a professional manner. She is a very good listener in order to find the exactly place that you want. I strongly recommend her to find the perfect flat!
Agent replied
Dear Denisa.Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotGreat Customer Service!
Grace Ellis from Alex Neil South East London kindly and professionally helped me handle my research with finding a new flat. Even if I ended up deciding to temporarily stay where I currently am, Grace assisted throughout the process with efficiency. Thanks to Suzanna who was extremely nice when showing us one house!
Agent replied
Dear Fabrizio.Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotThank you so much Renata …
Thank you so much Renata for all the support and advise you have give us, she was always there ready to help and very reliable person which is what helped us to achieve our Home
Agent replied
Dear Islam.Thank you for taking time to leave this positive review about your experience of dealing with Renata.We were pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotAmazing and enjoyable experience
I would just like to mention Renata who’s impeccable service and professional manner helped me in my search for my property. I cannot praise her skills and general demeanour enough. Thank you for making this experience what would have usually been stressful enjoyable and exciting to be a part of. Thank you!
Agent replied
Dear Danny.Thank you for taking time to leave this positive review about your experience of dealing with our team.We were pleased to read your comments and look forward to assisting you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotThank you Grace!
Thank you Grace Ellis for fantastic customer service in our property hunt!All the best,Minna & Kavi
Agent replied
Dear Minna & Kavi.Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.Best regards,Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Alex Neil Estate Agents
Which Alex Neil Estate Agents office has the most reviews?
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
Where are the Alex Neil Estate Agents offices?
The two Alex Neil Estate Agents offices, by town:
- Canary Wharf: 2 Westferry Road, Canary Wharf, Greater London, E14 8JT
- Rotherhithe: 146 Lower Road, Rotherhithe, Greater London, SE16 2UG
What do buyers say about Alex Neil Estate Agents?
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
What do landlords say about Alex Neil Estate Agents?
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
What do tenants say about Alex Neil Estate Agents?
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Has Alex Neil Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
