Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on The Trusted Agent
All 2 offices
190
Reviews on Trustpilot
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSara & Augusta have been very helpful , courteous and professional!! Highly recommended
Dear Gerard. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
TrustpilotSara & Augusta have been very helpful
Sara & Augusta have been very helpful, courteous and professional!! Highly recommended
Dear Gerard.Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotSuch a great experience with the east…
Such a great experience with the east London team. Very professional and helpful people, especially Daniel, Morel and Bora. Would highly recommend to anyone
Dear Elizabeth.Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.Best regards,Alex Neil Estate Agents
5/5
GoogleIf you are looking for fantastic service, Bora and this company is the place to get that. Sold my property for me and found me a new one to purchase which fit my criteria. Very very happy!!PositiveQuality, Professionalism, Value
1/5
GoogleAbusive calling. Appalling service. STAY AWAY!
Thank you for your comments, please accept our apologies if your experience was genuinely as described. For contextual purposes, we would appreciate a deeper understanding of your interaction with our office, so please elaborate by email to headoffice@alexneil.com. Please provide your contact information so that we can respond appropriately to your feedback. Best regards, Alex Neil
5/5
Googlethank you Sara for the brilliant support received while selling my property
Dear Ethan Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleA special thanks to Sara who understood my property requirements perfectly and shortlisted the right property viewing in a short period of time and we were able to finalize within a day. Will definitely recommend to friends and family
Dear Noah, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat service provided by Sara and Augusta. Thank you for your help and support
Dear Fredd, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleOverall I had a very good service and I want to thanks the team and especially Sara that sold our home. We wish you a great New Year!!!
Dear Marcus, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI was impressed with the quality of service received from Sara. She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.
Dear Aimee, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
3/5
GoogleUpdate (30 Dec 2020): The tenants that Alex Neil found for us had lost their jobs and stopped paying rent. It took two months to resolve the refund of fees that were collected upfront. We would advise landlords to check carefully the terms and conditions, specifically what happens to the fees collected upfront when the tenant leaves early.
Dear Mr Lam, Thank you for taking the time to leave your comments, it is of course disappointing to read them. We sincerely apologise to you for any service issues within our control that subsequently fell below your expectations. We would welcome the opportunity to resolve any outstanding matters that you have, please detail them to us using headoffice@alexneil.com. Please provide the subject property address, your contact details and we will endeavour to resolve things to your satisfaction. Also, please bear in mind that general response times can be impacted due to the lower staff levels we are maintaining whilst navigating the global pandemic. Best regards, Alex Neil Estate Agents
5/5
GoogleSara Garzelli understood my requirements, moved very quickly in procuring the keys of a flat I was interested and was flexible in adapting to my time commitments. She was honest and direct in her communication and helped me make the right choice. I would definitely recommend Alex Neil and Sara.
Dear Tamara, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotI was impressed with the quality of…
I was impressed with the quality of service received from Sara.She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.
Dear Aimee,We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.Best regards,Alex Neil Estate Agents
5/5
TrustpilotMaciej did a superB job with selling my…
Maciej did a superB job with selling my property. Mani was great with the valuation. Very happy with the overall performance from alex neil estate agents. 5 Star Trust pilot reviews
Dear Manu. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a great job selling my property in E16. The branch did a great job marketing my property. I went under offer within 2 weeks
Dear David, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a superB job finding me tenants during COVID 19 ! Most realisable estate agent during these times
Dear George, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Harry did a fantastic job finding me a property during lockdown !
Dear Johop Ko. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej And Hana did a great job finding me tenant during the 2nd Lockdown ! Very happy with the service provided from Alex Neil
Dear Prostek Grzybek. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI can’t express how happy I am, during the 2nd lockdown Harry And Maciej did a great job selling my property. Very professional and effective !
Dear Gupta, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej did a great job selling my property in Wapping. Very happy with the amount I recieved.
Dear Sorin, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleIt was a pleasure working with Maciej and Harry. Both secured me a property fairly quickly baring in mind I was living in AirBNB. Great job !
Dear Rahul, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleAlex neil proves how good it is ! Being able to sell my property during Covid 19 would have been a hard job. But they managed to find me a buyer ! Maciej did a fantastic job !
Dear Gabriela, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej and Harry did a fantastic job. I went under offer in 2 weeks and was able to offer on my dream property
Dear Sandip. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleDespite covid 19 , Maciej did a great job finding me a property for rent !
Dear Scott, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
