Trusted Agent profile

Acres estate agents in Sutton Coldfield, Royal Sutton Coldfield and Birmingham

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

609 reviews across 4 offices and 3 platforms

Acres has four offices, in Sutton Coldfield (two offices), Royal Sutton Coldfield and Birmingham. Together they have 609 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

513

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

79

Reviews on Facebook

All 4 offices

Yell logo

2.2 / 5

17

Reviews on Yell

All 4 offices

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Our offices

Acres's four offices, most reviewed first. Each has its own page.

Latest reviews from every Acres office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent Service, Professional, Responsive !!! We approached / registered our interests with Acres Estate Agents to purchase property in Sutton Coldfield area as were moving from Leicester. We soon viewed few properties which were all well pre matched and selected for our requirements. Once the correct property was found, Liz Merrington and Matthew Tubb skilfully got all the objectives accomplished to satisfaction of both parties. Acres also assisted in recommendations of possible legal companies to us. Once the sale was agreed Lorraine Short kept us regularly informed and guided to purchase completion process. We thank all team at strongly recommend Acres Estate Agents at Sutton Coldfield.

Harvi Β· 18 December 2023 Β· Acres Sutton Coldfield (28 Beeches Walk)

Agent replied Β· 15 June 2024

Thank you very much for your 5 star review great feedback and comments, we shall be sure to pass them on. Best wishes for many years in your new home Nigel Deekes Partner

5/5

Google

We had a great experience with acres, good communication from the beginning till the end. A special thank you to Angela who was usually doing the viewings, the girls still remember you!!

Zainab Β· 15 December 2023 Β· Acres Birmingham

Agent replied Β· 12 June 2024

Thank you so much for your five star review, and great comments I should be sure to pass them on. Best wishes for many years in your new home , and for a wonderful Christmas and New Year , Nigel Deekes , Partner

5/5

Google

Had such a great experience with Acres from start to finish. They were super efficient in booking our viewings in at times that suited us. When we received the phone call that our offer get accepted; the agent worked on negotiating on behalf of us and we got the price we wanted, which made us feel listened to and cared for. The property was taken down off all of the websites as soon as the offer was accepted and picking up our keys was super easy! The staff are all lovely and helpful too- will definitely be recommending.

Karina Β· 15 December 2023 Β· Acres Birmingham

Agent replied Β· 12 June 2024

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and wish you every happiness in your new home. Best wishes from all at Acres.

5/5

Google

I would highly recommend Acres Estate Agent . particularly their help when it came to making informed decisions. Liz Merrington was more than helpful

Rob Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you so much for your 5 star review, feedback, comments and of course for using Acres. . Best wishes Nigel Deekes - Partner

5/5

Google

First class service from ACRES. Lorraine and Mathew were absolutely lovely and so patient and helpful. Really appreciated all the help and support as the whole experience can be a bit of rollercoaster ride!

Liggy Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you very much for your kind comment, feedback and 5 star review it is much appreciated. I shall be sure to pass on your comments to all. Best wishes for many happy years in your new home. Nigel Deekes Partner & team

5/5

Google

We’ve had a great experience working with the Acres team. They were prompt in getting back to us and really progressed our deal so that we were in our home before our baby was born! We really appreciate all the efforts of the team and highly recommend them.

Sharon Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you very much for your 5 star review and comments. It was our pleasure helping you find your home to bring your growing family up in. Best wishes for many happy years in your new home. Nigel Deekes - Partner and the Four Oaks team

5/5

Google

We would like to thank the Acres team, it’s been a stressful time selling my sisters house and getting her into a residential living apartment. Acres dealt with everything and kept us up to date every step of the way. We have used them in the past and couldn’t recommend them enough.

Patricia Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 9 June 2024

Thank you very much for this 5 star review, we very much appreciate your business and value your feedback. If there is anything else we can do for you, please let us know! Nigel Deekes - Partner

5/5

Google

A huge thank you to Lorraine at Acres for helping us with the process of purchasing our house. Whilst we were purchasing a house that was on sale with Acres and we had put our house on the market with another agency, Lorraine gave us weekly updates up and down the chain that we were in. She put a lot of effort into getting updates from all the parties involved and kept us updated on a weekly basis. Never felt like we were an inconvenience to her. Thank you for all your time and effort.

Hardeep Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 9 June 2024

Thank you so much for your 5 star review and comments regarding Lorraine, we will be sure to pass them on. We hope you will be very happy in your new home and if you or your family ever need help with moving in the future, please get in touch. Many thanks from all at Acres.

5/5

Google

My wife and I could not be happier with the service received from Acres in respect of our first ever house purchase. Lorraine, Lisa and the team were first class throughout. They were on hand whenever needed, regularly kept us updated and were invariably pleasant in communications. We understand how they are rated so highly. Thanks to them we can look forward to enjoying our new home! πŸ™‚

Rav Β· 12 December 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 9 June 2024

Thank you very much for your five star review, and Great comments, they are, of course very much appreciated. I shall be sure to pass them onto the team. May I and the team at Acres Four Oaks wishing many happy years in your new home Nigel Deekes partner

5/5

Google

Acres and the team, especially the amazing Chris, are definitely the go to estate agent for you to utilise for your property sale. We have found them incredibly efficient in their lines of communication, showing great dexterity in getting the sale completed and also a passion to Excel in customer service and delivery. Please Chris, give this excellent feedback to all of your team!!!!!!!

J Β· 24 November 2023 Β· Acres Birmingham

Agent replied Β· 23 November 2024

Thank you very much for your five-star review and great comments about Chris and the team. I am so pleased we have been able to help with your sale. Best wishes, Nigel Deekes partner

5/5

Google

Thank you to Lorraine and team for keeping us informed and managing the process of moving easier.

Robert Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you very much for your five star review and comments, I shall be sure to pass them on, and of course for using Acres. Best wishes Nigel Deekes partner

4/5

Google

Acres sold my property on my behalf, after an initial slow start with communication, Lorraine was very responsive and helpful and provided a great service,

Jenna Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you for your review a comments. I am so pleased to have been able to act for you. Best wishes Nigel Deekes. Partner

1/5

Google

Very poor experience for me. They failed to sell my property twice in a year with buyers pulling out (the second buyer specifically calling on my estate agents as well as my conveyances as being part of the problem) They were given specifics about the property which they failed to pass onto the buyers, the "sales negotiator" makes stressful situations even worse by injecting lots of emotion and drama into what should be calm and rational negotiations and I came to dread seeing her number come up on my phone. They endlessly blamed my conveyances for everything until it was bought up that they too had made mistakes then I was told its not a blame game. And to top it all off I went to get my keys back and a woman who had never in her life met me handed over the keys to the property without asking for my ID which, although convenient for me as I had no ID on me, made me realise just how unprofessional they are.

S Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Initially may I thank you for marketing your property with Acres, for allowing us to find a buyer for you and for taking the time to leave your review, I would however point out the information therein is not quite right. The property was being sold as freehold on completion, as instructed by your good self, accordingly Acres placed this information on the sales particulars also stating that it was currently leasehold, thus giving the full information. We provided this information to any prospective purchasers and of course via sales details and the internet etc. Our understanding was that there were issues with regard to this being noted by the various parties during the transaction until things were well advanced. I do not feel it is fair for us to have been blamed for this, given that this information, as mentioned, was provided and fully available, but had clearly had been missed by other parties. Additionally with regard to your comment pertaining to keys, you did of course mention to us that you were on the way to the office to collect them, therefore we were expecting the request for keys to be provided and I would also of course point out we do have, as required, photographic identification on file, which can and is, referred to as necessary. I will of course ensure our systems are double checked in respect of both the points mentioned above, to ensure the very unfortunate situation, is avoided if at all possible for any future clients. Best regards Nigel Deekes Partner

5/5

Google

What I like about Acres is their straight, no nonsense approach. Believe me, current markets are difficult, but they got the job done ! Hats off to the team! This might sum it up better-paraphrased f you have a problem, if no one else can help, and if you can find them, maybe you can hire... the A Team (Acres Team) Thanks Nigel and Team!

Jeff Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you for your great, fun review, and of course 5 star feedback. The team here do work so hard to help our clients move. I know you had had a few issues before with another local agent and so this makes your comments even better. Keep well, and thank you for using Acres - Nigel Deekes Partner

5/5

Google

Excellent friendly service from Acres, Four Oaks with my recent purchase. I was kept up to date with all developments. Special thanks to Lorraine for her professionalism and dedication.

Jenny Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you so much for your 5 star review, feedback and comments, I shall be sure to pass them on. Best wishes for many happy years in your new home. Nigel Deekes Partner and all the team

4/5

Google

We d/w Acres Walsall Road branch and were very pleased with the help and updates recd. Especially from Lorraine who was always on top of the situation. The only negative was nothing to do with the staff but to do with the charges which are astronomical compared to the solicitors charges.

Dawn Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you for your note, and review. I am so pleased we were able to assist with your sale. I am sorry to hear your comment regarding charges, these are very competitive compared to other agents in the area, and of course all agents fees are usually much higher than solicitors to reflect the advertising we undertake, eg Rightmove which is very expensive, full staffing costs for viewings etc and of course all the other services provided which are all free of change, and not recoverable until a sale completes therefore we do not recover abortive costs of course thus an additional large expense to the business. Thanks once more for your review and best wishes. Nigel Deekes and the whole team at Acres Four Oaks,

5/5

Google

ALL thanks to ACRES that we can purchased our first house. Lorraine and her colleagues did a great job. They are patient and replied our request promptly. With their proficiency in Four Oaks properties market, you will find one that you wanted

Kitman Β· 12 November 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you so much for your 5 star review, comments and of course for purchasing through Acres. May I wish you many happy years in your new home. Nigel Deekes partner and all the team Acres Four Oaks

5/5

Google

Chris, Natalie, and the rest of the team have been great throughout the process of selling my home, would recommend!

Warren Β· 16 September 2023 Β· Acres Birmingham

Agent replied Β· 12 June 2024

We appreciate your review and recommendation - very glad we could be of service. If you have any further needs or questions, please let us know. Best wishes from Acres

5/5

Google

This is the 2nd time that I have used Acres to sell a property. I wouldn't hesitate to use them again, again and again. The service from Chris and his team was fantastic.

SIMON Β· 16 September 2023 Β· Acres Birmingham

Agent replied Β· 12 June 2024

Thank you very much for your great review, kind comments which i shall of course pass on to Chris and the team and of course for using Acres once more for your sale. Best wishes for your new home. Nigel Deekes Partner.

4/5

Google

Very good and helpful service. Kept me informed at every stage of the process.

Claire Β· 13 September 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Thank you for your review and comments, and of course for using Acres for your move. Best wishes Nigel Deekes Partner

5/5

Google

Acres were the Estate Agent dealing with the house I was purchasing. Outstanding care and guidance. I haven't moved for many years and their customer care and advice removed the worries and anxiety I felt at points of the transaction. Emails and phone calls were responded to promptly with open communication throughout. Thankyou!

Jane Β· 13 September 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 10 June 2024

Initially thank you purchasing from Acres and of course for taking the time to leave our Four Oaks office a great review, comments and feedback, i shall be sure to pass these on. May we wish you many happy years in your new home. Nigel Deekes Partner

5/5

Google

So...if you are thinking of selling your home and you live in the Four Oaks area - just use Acres. Don't bother trying the others to compare etc. Nigel and the team are great. They'll give you honest advice, recommend a price that you will actually sell the house for and charge you a fair price to do it. The photos will be excellent, they get things done quickly and stay in regular contact throughout the viewing/offer/moving process. All the staff are very friendly and very professional and when Lorraine takes over the contract side, she'll make sure it all runs smoothly. Can't fault them at all.

Chris Β· 13 September 2023 Β· Acres Sutton Coldfield (74A Walsall Road)

Agent replied Β· 9 June 2024

Thank you very much for your great review and feedback. We are so pleased we were able to act for you initially on your sale, and indeed in finding your new home. May you and you family have many happy years there. All the best. Nigel and the team.

5/5

Google

Acres and the team, especially the amazing Chris, are definitely the go to estate agent for you to utilise for your property sale. We have found them incredibly efficient in their lines of communication, showing great dexterity in getting the sale completed and also a passion to Excel in customer service and delivery. Please Chris, give this excellent feedback to all of your team!!!!!!!

J Β· 26 August 2023 Β· Acres Birmingham

Agent replied Β· 25 August 2024

Thank you very much for your five-star review and great comments about Chris and the team. I am so pleased we have been able to help with your sale. Best wishes, Nigel Deekes partner

5/5

Google

A pleasure working with Chris and the team. Always helpful and professional throughout the sale process. Would definitely recommend

Elaine Β· 17 August 2023 Β· Acres Birmingham

Agent replied Β· 12 June 2024

Thank you very much for your great review, comments and feedback, I shall be sure to pass these on to the team. Thank you also, of course in entrusting the sale of your property to Acres.

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Questions about Acres

Which Acres office has the most reviews?

Sutton Coldfield (74A Walsall Road) has the most, with 233 reviews rated 4.5 out of 5, followed by Royal Sutton Coldfield with 142.

Where are the Acres offices?

The four Acres offices, by town:

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Tell us what you need and up to 3 trusted local agents will be in touch.

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