Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBig thankyou to the whole team. Throughout this process I have predominantly spoken with Alice and Kat who have been most professional, kind and have continued to keep me updated with the purchase of my first home from start to completion day. They have been so friendly and strived to ensure everything has ran smoothly and all in time for Christmas.
Lindsey · 18 December 2024
Agent replied · 22 October 2024
Hi Lindsey, thank you for your 5* review of our Worcester team and for naming Jake & Alice too. It's great to hear as a first time buyer that they have been very helpful throughout. Should you need, they're always happy to help!
★★★★★ 5/5
GoogleHeather at Nicol & Co was a great help and support over the phone and by email when recently purchasing a new home. In what can be a stressful time, they were calm and always on hand to follow up between all parties. Would recommend.
Tom · 15 August 2026
Agent replied · 22 August 2026
Hi Tom, thank you for your 5* review of our Worcester team and your recommendation. We are delighted to hear that Heather was such a great help and support throughout your recent purchase. Buying a home can indeed be a stressful time, so it is wonderful to know that Heather's calm approach and her commitment to following up between all parties made a real difference. Supporting our clients through what can be a challenging process is something we take real pride in. Wishing you every happiness in your new home.
★★★★★ 1/5
GoogleIncompetence and Shady Practice. Avoid
Despite the good reviews here, I recently purchased a property through Nicol and Co Worcester and my experience was absolutely terrible. It started with the initial offer. I was told ‘another buyer’ had a higher offer so I went away and gave our final offer which was scoffed at by the agent over the phone. We didn’t consider this very professional at all.
A month or so later the ‘other buyer’ pulled out and the same offer was accepted. I don’t believe another buyer even existed but cannot prove so will give the benefit of the doubt. We were then hounded for paperwork and to complete ASAP. Whilst this may seem normal the aggressiveness of this will become important in due course…
We had a house buying survey done a found a serious fault with the property. When I rang the agent about this, they seemed to know about it (and didn’t declare it as part of the sale). They then played it down. All during this time they were trying to push us to complete as soon as possible.
We regrettably agreed a very small reduction with the seller for the fault because we wanted to complete the sale and move in. All this time the agent was pushing us aggressively to complete.
The real issue came when we were a few months in and almost ready to exchange. OUR solicitor found the seller had no legal right to even sell the property! so Nicol and Co hadn’t done basic due diligence checks from the seller whilst aggressively hounding the buyer to complete...
They also didn’t declare to us when they found out - it was our solicitor who highlighted this to us during the process.
This subsequently delayed the sale several weeks and cost us a lot of money and personal plans as were almost about to exchange. Furthermore, during the process we spend more money to speed things up e.g. paying extra for a surveyor who could come out next day instead of next week etc.
I tried to escalate the Matt the MD but was referred to the line manager of the person I was dealing with who just gave empty promises that they will complete as soon as possible.
Overall we’ve been left out of pocket due to their incompetence and not doing basic checks which would be expected. We also consider it very shady business that the fault was not declared.
I recommend buyers and sellers avoid Nicol and Co
Imran · 22 December 2023
Agent replied · 22 December 2023
Hi Imran, unfortunately we don’t appear to have you registered on our database and we certainly don’t recognise the sequence of events or experience you are describing. Over 900 5* reviews would demonstrate that this is not the way we operate. If you have a genuine complaint please may we refer you to our Complaints Policy.
★★★★★ 5/5
GoogleWe recently sold our house with Nicol and Co and they were amazing. From the valuation right through to completion they were all professional, friendly and proactive. We really enjoyed working with them and wouldn't hesitate to recommend them or to use them again in future. They produced a lovely brochure and even before it was listed they were calling round contacts to book in viewings. Special thanks to Ellie and Lauren, and to Kat who did our sales progression - you were all brilliant!
Grace · 22 December 2023
Agent replied · 12 December 2023
Hi Grace, thank you for your 5* review of our Worcester office. It's great to hear your experience was amazing, everyone was professional, friendly and proactive and thank you for your recommendation. We appreciate your kind words about our team members, Ellie, Lauren, and Kat too. They're always happy to help!
★★★★★ 5/5
GoogleWe were guided extremely effectively through the sales process by both Molly and Alice. They answered all queries very quickly and we accepted an offer after 6 days of being on the market. Couldn't feel happier, and after the accepted offer they remained in touch, guiding us on the next steps in the sale process. Top notch! You'd be a fool to not use them
Jack · 22 September 2024
Agent replied · 22 October 2024
Hi Jack, thank you for your 5* review of our Worcester team. We’re thrilled to hear that Molly and Alice were able to guide you smoothly through the sales process and that you were happy with the quick results. We always strive to provide clear communication and support at every step, so it's fantastic to know that we met your expectations. Should you need, the team are always happy to help!
★★★★★ 5/5
GoogleTHANK YOU KAT!!!🥰
Kat was just amazing , nothing was to much trouble she kept us updated and informed all the way through our sale of our property. She gave us good advice and was so reassuring , very professional and pleasent throughout , we looked forward to her calls . Thank you kat for all your hard work and professionalism 👍👏
Janette · 3 November 2024
Agent replied · 24 August 2024
Hi Janette, thank you for your amazing 5✨ review of our Worcester team. We are absolutely thrilled to hear that you and your husband had such a positive experience with Alice and Jake, and we're especially delighted that the quality of our video and brochure left such a great impression. If there's anything more we can do for you, please don't hesitate to reach out to the team 😊
★★★★★ 5/5
GoogleSpoke to Alex on the phone he was unbelievably helpful , credit to the company
Harry · 16 March 2026
Agent replied · 13 April 2026
Hi Harry, thank you for your 5* review of our Worcester team. We are thrilled to hear that Alex was unbelievably helpful when you spoke with him. We are very proud to have him on our team, and it is wonderful to know his support made such a positive impression. We will be sure to pass on your kind words!
★★★★★ 5/5
GoogleWhen we started our property search our contact with Nicol and Co was the best customer focused by far, being super helpful with arranging viewings and following up with us to get feedback for the other vendors.
So when we decided to sell our home they were our first choice of estate agent. The whole process from our initial request for a no fee valuation appointment has been faultless. Kelly was friendly and informative of the process that would be involved and Jake is a complete star, a fantastic asset to the company, from arranging viewings on our property and keeping in contact with me at every step with updates. Our experience of the whole team at nicol and co all the way through this has been exceptional.
Their photographer and ready to sell service was done and completed within a few days, It took less than a week to get it live and on the market and has sold STC in a week. What a team! We would 1000% recommend them to anyone looking to buy or sell their property.
Kate · 23 October 2023
Agent replied · 29 September 2023
Hi Kate, thank you for your 5* review and your high recommendation. We are absolutely delighted to read your wonderful review and thank you for taking the time to share your experience. We are truly grateful for your kind words about our team members, especially Kelly and Jake, and it's great to hear you've had an exceptional experience throughout. Should you or anyone you know ever need assistance with buying or selling a property in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleHaving bought our property originally through Nicol and Co, we have been really pleased with the whole service including the free valuations we have received since buying the property. The valuations have always been transparent and realistic. A big thanks to Mia who did our most recent valuation, your insight into conversions and the market has really helped us make an important long-term decision. Thank you so much!
Seb · 22 June 2024
Agent replied · 22 June 2024
Hi Seb, thank you for your 5* review of our Worcester team! We're delighted to hear that you have been pleased with our services from the initial purchase to the recent valuations. It's wonderful to know that Mia's insights into conversions and the market have been valuable to your long-term decision-making. We strive to provide transparent and realistic valuations, and it’s gratifying to hear that we've met your expectations. Thank you and we look forward to continuing to support you in the future!
★★★★★ 5/5
GoogleWhat a fabulous experience, so patient and informative all the questions we asked were responded to positively and quickly, and the negotiation aspect was very professional thank you Matt. then to Top it all the service excellence from Heather who was very personable and as she lived on the estate was very well clued up on all our needs. Thanks to all .
Martin & Anne
Martin · 13 July 2024
Agent replied · 16 July 2024
Hi Martin, thank you & Anne for your 5* review of our Worcester team. It’s great to know that Matt was patient, informative, and professional in addressing all your questions and handling the negotiation. We’re also delighted that Heather provided excellent service and was very personable, using her local knowledge to meet all your need. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWe have had the most amazing experience with Nicol and Co Worcester office.
We couldn't recommend them enough.
From valuation to agreeing a sale price they have been amazing. Every member of staff that I have dealt with have been so supportive.
Rapid replies to our emails even replying to us out of office hours at times.
We simply couldn't ask for anymore.
A special thank you to the lovely Alice whose abundant energy and enthusiasm has been a breath of fresh air. Nothing was too much trouble and we really value her support. She is a credit to Nicol and Co.
Lorretta · 23 September 2023
Agent replied · 19 September 2023
Hi Lorretta, thank you for your amazing 5* review of our Worcester office and your recommendation. It's great to hear the team have gone above and beyond to help you and especially Alice too, your comments will have made her day. They're always happy to help!
★★★★★ 5/5
GoogleWe had the best buying experience with Nicol & Co as first time buyers.
They were very fast and efficient- especially with arranging extra viewings we had asked for on our property and answering any questions we had.
Thank you all :)
Zaina · 1 August 2026
Agent replied · 22 August 2026
Hi Zaina, thank you for your 5* review of our Worcester team! We are delighted to hear that you had such a positive experience as first-time buyers. Making the journey as clear and reassuring as possible is something we genuinely care about, so it is wonderful to know that we were fast and efficient in arranging those extra viewings and answering all your questions along the way. Your kind words truly motivate the whole team. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleKat was absolutely amazing! Despite acting for our seller, she was very helpful to us in chasing our estate agent who was very poor in responding. We got much better support from Kat who always had a useful update. Strongly recommend.
Nicola · 13 April 2026
★★★★★ 5/5
GoogleGreat experience. Very professional and superbly looked after by Alice from the Worcester office. Nothing was too much trouble and all of my questions were answered straight away with good knowledge of the property. Also a very swift response to the transaction. Viewed the property Monday afternoon and the deal was agreed less than 24 hours later. Keep it up and thank you Alice.PositiveResponsiveness, Professionalism, Value
Dan · 5 July 2024
Agent replied · 7 July 2024
Hi Dan, thank you for your 5* review and for sharing your wonderful experience with us! We are delighted to hear that Alice from our Worcester office provided you with such professional and attentive service. The team are always happy to help!
★★★★★ 5/5
GoogleFantastic service from day one. Thank you to Molly for the valuation, Steve Poke for the photos, Julie and Alex for showing potential buyers around and a big shout out to Kat for all your support and constant messages, keeping us in the …
Jayne · 13 March 2026
★★★★★ 5/5
GoogleI cannot speak highly enough of the team @ Nicol's in Worcester. From the very first meeting to the completion of what was by any standards a very tricky sale they have been wonderful. The communication is spot on - not over whelming but consistent and clear. Alice Bennett and Kat Grealy your kindness and professionalism are stand out - once again thank you. I would have no hesitation in recommending this team 100% to anyone in need of an estate agent.
Zillah · 25 July 2023
Agent replied · 19 September 2023
Hi Zillah, thank you for your amazing 5* review of our Worcester team, fantastic comments and your high recommendation. Thank you for naming Alice & Kat also. It's great to hear that the communication was spot on and the team were kind and professional throughout. They're always happy to help.
★★★★★ 5/5
GoogleEveryone that I have had contact with at Nicol and Co have been fantastic. From Molly, who started the process of getting my house on the market, Alice who made the sale, and Cat who is now taking over to progress it. Everyone is friendly, professional, efficient and knowledgeable. Although a different person handles each part of the sale, I have been kept informed at every stage and each individual has called me to introduce themselves.
After my house previously being on the market for months with other agencies, Nicol and Co sold it within a week and got a good price for it too.
I also just wanted to give a special mention to Jake who mans the phones at the Worcester office - he's always friendly, helpful and ensures that if he can't answer my question, someone gets back to me ASAP.
Unicorn · 25 June 2023
Agent replied · 1 June 2023
Thank you for sharing your positive experience and your 5* review! It's fantastic to hear that you've had such a great interaction with the Worcester team - Molly, Alice, Kat, and Jake, and that they have demonstrated qualities such as friendliness, professionalism, efficiency, and knowledge, which are essential in providing an excellent customer service. It's great to hear that your house sold within a week and you also got a good price for it too! Thank you again.
★★★★★ 5/5
GoogleNicol and Co are hands down the best agency that I have come across during my time in finding my first home. The fantastic communication, efficiency and very high standards are just a small number of positives that will ensure you find the right home for you. I have had the pleasure of liaising with most of the members of staff but I have to pick out Alice as well as Hope as some of the nicest estate agents ever. The staff work tirelessly to make sure the seller and the buyer are satisfied and the super hard work put into all tasks is something I have not always seen whilst looking for a property. I have had an exceptional experience and I could not fault anything that this agency does!
Lubomir · 23 June 2023
Agent replied · 22 June 2024
HI Lubomir, thank you for your amazing 5* review full of compliments for our Worcester team, especially Alice & Hope. We're really pleased there was communication, efficiency, very high standards and you also had an exceptional experience. It's great to hear with all the super hard work put in by the Worcester team you were able to help you find your first home too. Thank you once again.
★★★★★ 5/5
GoogleThe team at Nicol and Co were friendly and efficient when dealing with our enquiry and Heather was very accommodating when booking in our viewings. We have agreed a sale with the team and Alice was very quick at getting us a response and the result we wanted. We look forward to completing our purchase with the team!
Holly · 22 September 2024
Agent replied · 22 October 2024
Hi Holly, thank you for your 5* review of our Worcester team and for naming Heather & Alice too. It's great to hear that everyone was friendly and efficient in dealing with your enquiries and accommodating too. Your comments mean a lot and the team are always happy to help!
★★★★★ 5/5
GoogleEveryone that I have had contact with at Nicol and Co have been fantastic. From Molly, who started the process of getting my house on the market, Alice who made the sale, and Cat who is now taking over to progress it. Everyone is friendly, professional, efficient and knowledgeable. Although a different person handles each part of the sale, I have been kept informed at every stage and each individual has called me to introduce themselves.
After my house previously being on the market for months with other agencies, Nicol and Co sold it within a week and got a good price for it too.
I also just wanted to give a special mention to Jake who mans the phones at the Worcester office - he's always friendly, helpful and ensures that if he can't answer my question, someone gets back to me ASAP.
Janice · 11 June 2023
Agent replied · 10 June 2024
Thank you for sharing your positive experience and your 5* review! It's fantastic to hear that you've had such a great interaction with the Worcester team - Molly, Alice, Kat, and Jake, and that they have demonstrated qualities such as friendliness, professionalism, efficiency, and knowledge, which are essential in providing an excellent customer service. It's great to hear that your house sold within a week and you also got a good price for it too! Thank you again.
★★★★★ 5/5
GoogleWe have just bought a house (STC) through Nicol & Co - Worcester branch. We found the team to all have a friendly and professional manner, and Alice in particular went above and beyond to answer our queries and help get the information we needed. Would happily recommend them as an estate agent.
Laura · 2 December 2024
Agent replied · 9 December 2024
Hi Laura, thank you for your 5* review of our Worcester team and your recommendation! We’re delighted to hear that you found our Worcester team both friendly and professional, and it’s fantastic to know Alice went above and beyond to assist you. Your recommendation means the world to us, and we’re so pleased we could support you through this exciting step. Should you need, the team are always happy to help!
★★★★★ 5/5
GoogleSuch a smooth and great experience with Nicol and Co.
As first time buyers, Alice guided us every step of the way, providing great support and expertise.
Alice and the team communicated well throughout the whole process and have made buying a house for the first time exciting and enjoyable.
Thank you very much! I would recommend Alice and Nicol and Co to anyone looking to buy a home.
Hope · 20 February 2024
Agent replied · 17 February 2024
Hi Hope, thank you for your 5* review of our Worcester team and your recommendation. It's great to hear as a first time buyer you were guided every step of the way, provided with support, expertise and had good communication throughout the whole process. Thank you for naming Alice too as being particularly helpful, your comments will have made their day!
★★★★★ 5/5
GoogleWith huge thanks to Hannah and Erica for making the sale of my parents’ bungalow as painless as possible. Erica was sensitive to the circumstances and had the property marketed and sold in next to no time. Hannah picked up the reins and guided me through the sale. When the first sale fell through Erica wasted no time and the property was sold again within hours. Hannah once again guided me through the process, this time to exchange and completion. Hannah did everything for me. I didn’t need to worry about contacting solicitors to chivvy them along, Hannah did this and kept me fully informed at every stage of the process. Both Hannah and Erica were totally professional, friendly, took an interest and cared. I am sure Nicol & Co are changing the face of estate agency. I highly recommend them if you want an agent who will look out for you and your interests. Thank you.
Helen · 21 May 2023
Agent replied
Hi Helen, thank you for your amazing 5* review and your high recommendation which is full of well-deserved praise for Erica & Hannah. We're really pleased you had a relatively smooth process, the team at Malvern were empathetic and friendly, and you were kept informed at every stage of the process. Our ethos always puts our customers first and to be honest. Thank you again.
★★★★★ 5/5
GoogleThank you to Nicol and Co for selling our apartment. Completion was today. As always with any sale/purchase there's hiccups along the way but the team smoothed everything for us and took the pressure off us at every turn.
Every contact we have had with anyone in the team has been incredibly professional combined with a down to earth friendliness - the perfect combination. They are both proactive and reactive whichever the situation required.
A special thanks to Kat their sales progressor who moved everything along for us, kept us updated and above all kept us sane :)
Penny · 21 May 2023
Agent replied
Hi Penny, thank you for your 5* review and your amazing comments. It's great to hear that your apartment completed and you felt the pressure eased by the team and especially Kat throughout. They're always happy to help!
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