Nicol & Co Worcester reviews from tenants

★★★★★ 5/5

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Property Excellence

Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and actually provide me details on properties I was interested in. If you want to deal with an agent that shows a genuine interest in finding you your next home then deal with Nicol and Co! Even when she was unavailable her colleagues were always willing to go out of their way to help.

Ross · 27 October 2016

★★★★★ 5/5

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Absolute superstar! Thanks Rhiannon :)

Rhiannon has been utterly brilliant to work with in helping me find and move into my new home - friendly, smart, and clearly incredibly knowledgeable about what's on the market at the moment... I can't praise her highly enough. Consider this a toast - with my first morning coffee in my gorgeous new home!

Katie · 16 June 2016

★★★★★ 5/5

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Unbelievable service!!!!

Start to finish Rhiannon has been amazing! Always going above and beyond to help me and my husband get everything sorted for our new home! We had to phone the office back and forth many times over the last week and nothing was too much effort for Rhiannon! Genuinely one of the nicest people I have met and made a possibly stressful experience an absolute breeze! Couldn't be more grateful for all the help Rhiannon gave us! She is amazing!!!!

Jordan · 14 February 2017

★★★★★ 5/5

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Excellent Service

Rhiannon was keen and eager to get us up and running with our first home and was supportive all the way through and always found a solution to any problems along the way! I'd happily recommend her to anyone

JS · 5 December 2016

★★★★★ 1/5

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Lettings: poor service, aggressive, defensive, never fix repairs

Rented a property through Nicol&Co and would not recommend this agent for lettings. Seemed very accommodating at first but once they've got your money, you can wave goodbye to a decent level of service from them. A couple of examples: a window was broken and they were more concerned about an potential insurance claim against them arising from broken glass falling on a passing pedestrian, rather than the fact the pedestrian might be scarred for life and seriously injured or even killed if broken glass falls on them. In fixing this, they gave the keys to my home to a sub-contractor of a sub-contractor, who was unknown to them and told him he could enter my home whether I was there or not. Long story short, he was an unsavoury character who entered my home when he thought I would be at out at work, despite my specific and repeated instructions not to do so. When I complained to Nicol&Co, they told me that I did not need to know when he would be letting himself in. They were very defensive and tried to justify their appalling contempt for tenant safety, security and peace of mind. Another example: I had a water leak in the bathroom which Nicol&Co made no effort to fix for literally a year and a half. When I later needed repairs to a broken light fitting in the bathroom and another water leak, Nicol&Co ignored these outstanding repairs for 6 months until I eventually withheld the rent in protest. True to form, the money-focused employees at Nicol&Co then suddenly gave it their attention, but not without sending me an email containing threats, lies and fabricated laws. This company claim they provide a high level of service to tenants, but this is laughable as they are a greedy lettings agent who are only interested in the money and treat their tenants with contempt, rudeness and dishonesty. I would recommend avoiding this agent if you are looking to rent a property in Worcestershire.

Displeased · 2 September 2017

★★★★★ 1/5

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Disappointing

Six months ago I found a house to rent that was marketed by nicol&co. I informed the letting department that I would like to rent the house however they just never called me back. Despite chasing the agent no response. Six months later new search. Despite my better judgement I called this agent about one of their properties. I was told the same member of staff in lettings would call me back with info. My heart sank when I heard the staff members name. Guess what true to form no contact made!! How do they ever let a property I wonder!!

Suzanne · 3 March 2017

★★★★★ 5/5

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Rhiannon, and all of the staff we had dealings with at NIcol & Co for that matter, was incredibly helpful, enthusiastic, and friendly throughout the process of acquiring our first rented apartment together. We were constantly informed throughout and after the process, and always felt valued as customers.

Adam · 25 October 2016

★★★★★ 5/5

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Fantastic service

fantastic service received overall from Nocol & Co , Rhiannon provided outstanding service which was clear and concise from the offset , we were kept well informed of the progress of the property up and till the handover date. Very professional service and company overall.

Raj · 7 November 2016