Charters Winchester reviews from buyers

★★★★★ 5/5

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one of the better agents in Winchester

My wife and I had extensive dealings with Nony over several months and found her most courteous and helpful; she was always contactable, surprisingly often quite late in the day. Nony assessed our needs in a highly professional manner and nothing was too much trouble. We would not hesitate to use Charters services again, hopefully with Nony. David & Lyn Williams

David · 4 December 2017

★★★★★ 5/5

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First Class Service!

Right from the moment we walked into Charters Estate Agents, in Winchester, Nony epitomised customer service, being both friendly and attentive. She listened to our needs and provided helpful information on areas and schools. From the first meeting through to subsequent correspondence we were absolutely assured of Nony's wealth of knowledge, efficiency, attention to detail and utter commitment to assist us.

Adele · 9 October 2017

★★★★★ 5/5

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Dealing with a person who cares

Committed, hard working, funny, caring, diligent. Nony took the time to understand our situation and what it is we are looking for and then she always delivered. Every interaction with her is professional and fun. She remembers the finest details of our situation and search requirements and most importantly saves our time by only putting in front of us interesting options.

Steven · 14 September 2017

★★★★★ 5/5

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Liz is the most effective sales person I have dealt with in our long quest to find a property. She is incredibly motivated, has endless energy and enthusiasm and she never gives up! We now have our offer accepted on our dream house, and this is due to Liz's hard work. Thank you so much Liz. Mr and Mrs Croucher

Vanessa · 3 December 2017

★★★★★ 5/5

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Brilliant advice

Nony is a breath of fresh air...I didn't buy through Charters in the end, but Nony provided invaluable, honest help and advice and I would certainly sell or buy with them in the future. I only have high praise for such a professional person who is also a brilliant and witty character. Makes me want to work on your team!

Gill · 5 November 2016

★★★★★ 5/5

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None kept supporting me despite the time lapses in us looking!

Thanks to Nony for her informs and fun weekly updates as well as her professional guidance. Meetings, phone calls and emails were all helpful and she persisted even when we were untimely in our responses due to breaks in looking. To topic off, on our decision to not buy in Winchester, she still advised me on best next steps!

Anonymous · 12 November 2017

★★★★★ 5/5

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Dynamic, Proactive and Insightful

Nony is responsive, thoughtful and full of enthusiasm. Her property suggestions were always relevant and considered. She was easy and a pleasure to work with in our property search. She is dynamic, proactive and insightful which are invaluable qualities in a stressful period in one's life. If you are looking to buy in Winchester, you need to speak to Nony.

TB · 17 May 2016

★★★★★ 5/5

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Incredibly helpful!

Nony, listened to my brief and sent me relevant details through which were inspiring and exciting. Her emails brightened up my day and she certainly sent some interesting properties through. They were the Estate Agent who were chosen to sell Kevin McClouds new houses although I think most were snapped up fairly quickly. The quality and design are stunning.

Carina · 23 June 2017

★★★★★ 5/5

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Excellent Nony

We have purchased three properties with Nony and as always she was committed to getting the job done, and with good humour.. Nony is a positive character and steps into the brink when things were looking difficult and made astressful process bearable. Now we've finally bought and I still plan to receive Nony's weekly update! Many thanks Nony

Peter · 22 January 2018

★★★★★ 5/5

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Professional and Efficient

Throughout the process of purchasing a property, Connor was a outstanding member of a commendable team. He was very responsive and frequently contacted us with new information which quickly built a good rapport with excellent communication. His hard work in our property search was second to none, and was clearly very knowledgeable in real estate for the Winchester areas.

Simon · 9 June 2016

★★★★★ 5/5

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Nony is Superb!

We've used Nony for years to find properties for our clients and she's very good - tenacious when hunting down a deal and never gives up trying to find the best resolution for both parties. I know if I had a house to sell, I'd use her as she calls her contacts constantly setting up viewings. Would recommend, 100%.

HS · 4 April 2016

★★★★★ 5/5

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Property hunting

Thank you to Nony at Chaters for continually sending through properties for us and arranging a number of appointments. Sadly we found a property in the end through another agent, however her numerous bulletins were packed with advice and so upbeat. Her positivity and humour provided a much needed lift and giggle during a stressful process. Thank you.

Helen · 24 April 2016

★★★★★ 5/5

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Personable, knowledgeable and always available

Purchasing a new home with such a significant mortgage was quite a stressful situation. Having Kevin work on the mortgage/financial side of things made the process a lot easier. He was always available for face to face, email and phone and put simply was brilliant and very approachable. Highly recommend him and his team at Trinity Rose

Bryn · 27 January 2017

★★★★★ 5/5

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Honest, helpful and humorous!

Nony provides a very personal touch in her work - she goes the extra mile and her enthusiasm is infectious. Searching for a house can be very stressful but she reminds you that it's really very exciting too! The service she offers is the perfect blend of personal and professional. Keep up the great work, Nony!

Simon · 16 November 2017

★★★★★ 5/5

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Fast, super helpful and resourceful

I was re locating from abroad and had to buy in a hurry. With a heavy work load and two children starting school at the same time I was stretched to the limit but Sam was on hand to make the seemingly impossible possible.. Great buying advice, useful contacts, resourceful, personal touch and gets the job done.

Amy · 7 June 2016

★★★★★ 5/5

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Witty, professional and friendly

Nony was by far the most determined agent when it came to finding me a property. Fun to speak to but very professional Nony was fantastic and although I found my property with another agent it was only chance. Nony was consistent in following up all new instructions and keeping me informed. Excellent agent. Thanks Nony.

MD · 15 October 2016

★★★★★ 5/5

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Buying a property in Winchester

My wife and I called on Saturday 2nd December without an appointment into four Estate Agents to discuss buying a property in Winchester. Of the four we visited, Liz Pauls came out head and shoulders above the others in the way she greeted us on arrival, discussed our requirements and very helpfully handled our enquiry.

David · 5 December 2017

★★★★★ 5/5

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Personal and smooth service

Charters very quickly got a feel for the kind of property we were after. It was a rare thing in Winchester. However, they found it. Leanne kept us in the loop throughout the entire process. Having never purchased a house before Leanne seemed to make it all feel relatively easy. They know what they are doing.

Stacey · 21 July 2016

★★★★★ 5/5

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Nony deserves 10 stars really ....

However, there are only 5 here! It's taking us a long time to find the right house but Nony never tires of us or gives up! She is exceptional, dedicated beyond belief (we get emails at midnight sometimes), professional, tenacious, very funny, efficient, enthusiastic....the list goes on! We've never come across anyone quite like Nony!!!!

Val · 30 November 2016

★★★★★ 5/5

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Simon was brilliant in securing my mortgage for my first flat. He was super helpful and efficient from our first meeting and kept in regular contact providing updates. Living and working in London, Simon was great at being flexible with meeting after working hours. I would definitely recommend Simon to anyone looking for a mortgage.

Sarah · 19 October 2016

★★★★★ 5/5

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Very efficient, helpful and fun

We have actually just bought a property through another agent but Nony Kerr-Smiley has kept me updated every few days since I first contacted her. She really listened to what I was looking for and has been unfailingly helpful, efficient and cheerful. Thank you so much for all your help. It is very much appreciated.

Yvonne · 26 April 2016

★★★★★ 5/5

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Professional agent who delivered an excellent deal meeting our requirements

Kevin was professional and approachable from the beginning and delivered us a better deal than we thought we were able to achieve ourselves. Communication was excellent and all information passed to us was thoroughly explained so we were fully aware of all cost/charges associated with our mortgage. I would highly recommend Kevin to friends.

Patrick · 11 August 2017

★★★★★ 5/5

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The Ultimate Professional

Nony has made the whole moving process bearable! She acted on a linked sale and continues to represent the seller on my purchase. She has been transparent and refreshingly direct throughout and I am sure this is equally appreciated by her client. She is professional and a delight to deal with. A winning combination.

Sarah · 16 February 2017

★★★★★ 5/5

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Simon was fantastic in navagiting us through the mortgage process, which was greatly appreciated given our complicated circumstances. We also got a rate that was a lot better than we expected! One of the other major positives was Simon's constant communication and if he was unavailable one of his team would provide an update.

Ravi · 8 December 2016