Charters Winchester reviews from buyers

★★★★★ 5/5

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Understood what I wanted and made good suggestions

Nony was very helpful when I was buying a house. She understood from my feedback on viewings what would and wouldn't work for me and kept me informed bait what was coming onto the market early, As it turn out, the house I was brought was one I had rejected online but she persuaded me to view it as she thought that it would be good fit for me. And she was right!

Sally · 30 June 2017

★★★★★ 5/5

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Thank you Nony!

Nony has been brilliant and went out of her way to help me find the property I wanted. Buying and selling is rarely an easy process but I am grateful that I can now plan to exchange and complete in the not too distant future.. Without Nony and the team at Charters my purchase would never have happened. Thank you so much for all your help and support.. It made such a difference.

Tony · 14 July 2016

★★★★★ 5/5

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Move back to UK after 12 years overseas

Given a complicated brief Simon has delivered brilliantly. Moving back from France after 12 years, with no UK credit history and with one of us self-employed Simon got us a great mortgage deal plus house, contents and life insurance. What's really worthy of note, however, is the way it's all been done - always without fuss, always calmly and professionally. We've had absolute confidence in Simon pretty much from the first contact.

Fergus · 28 March 2017

★★★★★ 5/5

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Leanne has been brilliant throughout our purchase. She worked really hard to keep us all informed and to get us to exchange. Her professionalism and calm and effective manner kept everyone on board. I cannot thank her enough and would not hesitate to recommend her and the team at Charters to other buyers/sellers. Nony must also be thanked, as without her negotiation we would not have even seen the house! Thank you.

Katie · 25 May 2016

★★★★★ 5/5

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First class mortgage advisor

Kevin has been my mortgage advisor since I first started thinking about buying a property in 2014. His advice throughout the entire process has been invaluable, smoothing out what could have been complicated and confusing. His knowledge and professional insight is always first rate and I have had every faith in his guidance, every step of the way. If you're looking for the best deal on your mortgage, speak to Kevin.

Gemma · 16 February 2017

★★★★★ 5/5

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Excellent

Simon provided us with an outstanding, personal service, giving us confidence and making sure we understood all of the finer details of the mortgages available to us; we are very pleased with the product we decided upon. Simon was always available to answer our questions and did all of the hard work for us. Without question a five-star service and we would recommend Simon to anyone looking for a mortgage

William · 12 August 2017

★★★★★ 5/5

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Friendly and proactive

I have to agree with the other reviews in that Tom was by far the most helpful and proactive of all the agents we were registered with.in Winchester. He has a pleasant demeanour, always friendly and quick to act when suitable properties came up. He also checked in with us on a regular basis during our search, which was nice and meant that he hadn't forgotten about us.

Mrs · 2 January 2018

★★★★★ 5/5

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Hardest working agent I know

Nony will do everything she can to find you your perfect property. From working all hours, every day of the week it seems (emails picked up and sent on weekends and in the early hours), she is always a delight to chat to (cheerful and energetic), and a pleasure to work with (proactive and professional). Thank you for all your hard work in trying to find us a home!

Nicola · 24 May 2016

★★★★★ 5/5

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Proactive and helpful

Throughout the frustrations I experienced during my flat purchase in Winchester, I found Jo Goddard to be extremely helpful and encouraging, calling me regularly to update me on progress. Her unfailing good spirits and helpful advice helped me conquer my feelings of despair when I was faced with frequent hold-ups. I have no hesitation in recommending Jo for her knowledgeability, patience and encouragement. I wish her every success.

David · 19 September 2017

★★★★★ 5/5

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Outstanding service and a pleasure to deal with.

Our purchase was not without it's complexities and throughout the entire journey Leanne was faultless in her approach, support, guidance and support. Nothing was too much trouble, she often went above and beyond the call of duty to provide us with the information or comfort we needed. We would not hesitate to recommend her or come back to Charters should we be of need of their services again.

Suzy · 15 March 2016

★★★★★ 5/5

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Leanne's support was exceptional throughout the purchase, we were under strict time pressure for completion and do not doubt that without Leanne's help every step of the way we wouldn't have managed to complete in time. We were regularly updated and even on her time off from work she happily contacted us with updates. We cannot recommend Leanne or Charters enough and would certainly use them again.

Lyndsey · 31 March 2016

★★★★★ 5/5

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Nony was brilliant, efficient and natural.

Nony was so good. Selling and purchasing a property can be very stressful. but Nony helped us in so many ways. We purchased a property through Charters which we are happily living in now. There are always ups and downs when moving but Nony made it easier for us by always being cheerful and extremely kind. She always made us smile even when sometimes we were worried..

Mary · 15 March 2016

★★★★★ 5/5

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Great service and incredibly helpful

Kevin was friendly and very helpful. He explained all the products on the market, taking the time to talk through each in detail and to run various scenarios so we could work out what was the right mortgage and insurance package for us. He was always on hand to phone or email if we had any additional questions. Would use again and definitely recommend to others.

Will · 15 December 2016

★★★★★ 5/5

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Nony - Professional., personable and a great sense of humour

Nony brings a breath of fresh air to the estate agency profession. She provides a bespoke service thanks to her wide ranging expertise in this field, and genuine interest in her clients. Her Sunday e-mailed updates are engaging and entertaining and any direct contact is always professional and positive. As a would-be buyer I would recommend Nony and Charters without hestitation to any would-be sellers.

Elaine · 15 March 2017

★★★★★ 5/5

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Tom is the most committed agent I have ever met

Tom has not yet managed to find us the right property but that is a reflection of the current market conditions rather than any lack of effort on his part. He has stayed in touch on a weekly basis and always advises early on anything that might be of interest.. When it comes time to sell I only hope he is covering my area.

Roy · 5 December 2017

★★★★★ 5/5

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Review for Nony Kerr-Smiley

We have been really happy to have the chance to liaise with Nony from Charters and she has been nothing but helpful in our search for a property. Nony has a lovely charm and she always goes out of her way to be available for all our questions. She is also a pleasure to talk to and extremely efficient, making her an excellent agent.

Emma · 8 November 2016

★★★★★ 5/5

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Excellent service. Highly recommend.

We couldn't be happier with the service provided by Leanne. She went above and beyond in assisting with our house purchase. She kept the process on track and the reason we've reached completion in a timely manner is solely down to her. Without her hard work the process would have been extended by weeks. We can't thank Leanne enough for her diligence and professionalism.

Frederick · 28 July 2016

★★★★★ 5/5

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Nony was the first agent to show us a property as we began our search. We were carried away by her enthusiasm and cheerful nature and immediately decided she would be our number one go-to. She remained entirely positive in the face of our continuing dismal 'it's not quite right' and came up with ever brighter ideas. Thank you Nony, you were wonderful!

Morwenna · 27 November 2017

★★★★★ 5/5

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excellent service

Simon provided us with excellent advice and fantastic service. As we had recently moved to the UK we had no experience of the process of purchasing property in the UK. Simon talked us through the whole process, gave us great advice and kept us updated on the progress of the application at all times. We will definately recommend Simon to all our friends.

Kerwyn · 3 November 2017

★★★★★ 5/5

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Highly professional and a pleasure to work with

From my background as a business owner and Director I recognise and appreciate the two key factors for successful people and businesses. Marketing and Customer Service. Nony excels at both working hard at keeping me informed and updated on my property search and ensuring that she understood my requirements and striving to meet them. A consummate professional and a joy to work with.

Steve · 6 September 2017

★★★★★ 5/5

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Simon Aston

I highly recommend Simon. He is honest, professional, has an excellent knowledge of the mortgage market and works incredibly hard to secure the best deal for his customers. From a personal point of view I would add that Simon's help and support made a challenging time a whole lot less stressful and he is a pleasure to deal with. Thank you Simon.

Carolyn · 13 December 2017

★★★★★ 5/5

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Simon Aston - Mortgage

Simon looked after every aspect of my mortgage needs with excellent service and professionalism. Simon ensured I understood all parts of the process and put my mind at ease and found the right mortgage that fitted my requests and expectations. Simon was superb at keeping me updated throughout the whole process and I will definitely use his services again in the future.

Lizzie · 12 October 2017

★★★★★ 5/5

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Tom has been responsive, effective and polite throughout our dealings.

Out of all the Wonchester based estate agents, Tom has been the most efficient and responsive to my requests including arranging last minute rapid access to what i believed could have been our forever home even though i contacted him at very short notice and he was due to go onleave later that day. He goes above and beyond with customer service.

Camilla · 20 December 2016

★★★★★ 5/5

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Excellent

Kevin has assisted my husband and I with several re-mortgages over the past few years. Kevin is always professional, patient and an absolute genius with working out the best rate and payments for us. He is a pleasure to work with and I would highly recommend him. Thank you Kevin for always making this process as easy and painless as possible.

Peter · 21 January 2018