Charters Winchester reviews from buyers

★★★★★ 5/5

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Great Support

Knowing that trying to get the right mortgage is a minefield, we approached this situation with a little apprehension but have to say that Simon took all the anxiety away, giving us balanced views on what might work for us and really getting to understand our needs. He was always ahead of the game, keeping us well informed and prompting us whenever needed. Has been a breeze working with Simon compared to past experiences with other Advisors in other firms.

Alex · 31 March 2017

★★★★★ 5/5

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Above & beyond!

We were originally dealing with Leanne who was great and when we learnt she had left we were a little dubious of what the service may become.... We didn't need to have worried, Jo took over, picked up the details in an instant and was friendly, informative and got all queries and concerns answered promptly and fully. In fact, I have joked to both estate agents (Charters who we are buying from and another who we are selling through), that we have in fact done the work of the solicitors chasing things through quicker than they have.... Cannot fault anything, great service - going above and beyond what we expected. Thanks Jo - will miss the daily phone calls! :-)

Jessica · 12 March 2017

★★★★★ 5/5

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Nony's emails

We have not been looking for long to move to Winchester or Romsey, & registered with most agents in both places. Nony's emails keeping us up to date on properties coming onto the market top any coming from the other agents. Nony personalises them producing more than just a list of properties but the email becomes more like a newsletter. I feel I know her! However, these anecdotes do not distract from the important & critical points of new properties about to hit the market. She is so on the ball with timely emails. Nony could really teach some of her competitor agents!

Sue · 5 March 2017

★★★★★ 5/5

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Superb professional service

We have been dealing with Connor over the year we were looking in the Kings Somborne area. As houses do not come up that often in the area, Connor was always on the phone as soon as a property came on the market. Our recent purchase was Connor's practical advice to make an offer on a property we liked even though it was way over our budget. We did and it was accepted! A huge thank you to Connor and the Charters team for persistence, professionalism and courteous customer interaction. We have had a seamless transaction and stress free thanks to great communication, knowledge and experience! Thank you again.

Rita · 14 February 2017

★★★★★ 5/5

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Outstanding Agent

We have had contact with various agents during our property search but Connor has been the best by a mile. He understands the business so well, he adapts no matter the criteria, situation or time frame and boy does he work hard for his clients. He will go to any length measurable to ensure he gets the result you’re hoping for. From a buyers perspective I would be overjoyed if I was ever to sell my home and had Connor representing for us - if you’re lucky enough to land him at Charters as your agent you should be overjoyed! His professionalism and commitment is awe inspiring. He has been an absolute dream to have on our team during the somewhat arduous search for our dream property. He gets what ‘the one’ means to you from the off, he won’t try and force what isn’t right and he will be so hot off the mark with what is and do everything possible to get your feet through that front door at the best possible time for you. On top of all this you get treated to his fiery enthusiasm, fantastically friendly calls and great humour. The hallmark of an excellent agent is one who understand every clients needs and is able to adapt instantly to them making each one feel like they are the number one priority - that and somehow make it happen, Connor does it with ease. A great experience to have had his help!

Leah · 11 December 2016

★★★★★ 5/5

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Simon has been totally professional in our search for a mortgage. Our bank was being next to useless so we approach Simon at very short notice who immediately set to work in finding us a lender which suited us. Due to the shortness of time available Simon was extremely flexible always available and never pushy but listening to what we needed. We will go straight back to Simon when we need to look at a new mortgage offer and would totally recommend Simon to anyone looking to move. This has been an quick and painless process given how stressful moving can be.

MC · 9 December 2016

★★★★★ 5/5

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Excellent

Tom has been a fantastic agent to deal with in our long search for a family home - he is enthusiastic and proactive, and made sure to understand what we were looking for even when we weren't entirely sure ourselves! He was great at keeping in touch throughout the process, and always polite and friendly when we spoke on the phone. His hard work and honesty have been invaluable and we would certainly recommend him, and Charters, to others looking to buy or sell.

KC · 5 December 2016

★★★★★ 5/5

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A Truly Wonderful Agent

We feel so incredibly lucky to have worked with Leanne throughout the purchase of our property. Her knowledge of conveyancing is so impressive, she was the most capable pair of hands we could have hoped for in guiding us through to the completion of our purchase. She has an unbelievably kind heart, her empathy at every stage of the process was so genuine and appreciated. She truly cares about her clients and really is there every step of the way doing everything possible to ensure the best possible outcome for any issue raised. Her rapport not only with clients, but her fellow team members and extensive knowledge of local providers to help you get the best results for your purchase or sale only further serves to show how well regarded and respected she is among her peers. What a truly great find she is in a field which many may fear lacks sincerity or clear intention. I think every estate agency needs a Leanne!

Leah · 2 December 2016

★★★★★ 4/5

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unique search citeria fullfilled

I have been looking for a property for the past 2+ years. Chartes have sent through a lot of properties that were not relevant and only a very few that were. Admittedly, I had very specific search criteria which were extremely hard to match. Once I built up a relationship with Nony Kerr-Smiley who eventually understood my requirements and style, more specific offers were sent through and offered by phone when new to the market. Nony found a few houses that were suitable in a market that is very samey and I have just secured a purchase on a house this week. Thank you.

Iris · 29 November 2016

★★★★★ 5/5

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Proactive and professional

Tom is polite, enthusiastic and has been more pro-active than any other estate agent we have dealt with since beginning our search for a property. He has made it his business to understand what we are looking for rather than bombarding us with irrelevant information. He maintains regular contact just to keep up to date with things in general and this has been a real distinguishing feature, as no other agent has provided this support/interest and it truly makes Tom - and Charters as a result - stand out from the crowd. A real pleasure to deal with and clearly a credit to Charters.

Karen · 26 November 2016

★★★★★ 5/5

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We were relocated back to the UK after a period living overseas. Kevin provided us excellent advice on mortgage options for the house we wanted to buy. This included specialist knowledge of the vendors and mortgage types which would offer us a good value mortgage as a buyer relocating to the U.K. from overseas. We would be happy to recommend Kevin to others seeking excellent support in picking th right mortgage . There is a clear value - add in the services he provides.

David · 23 November 2016

★★★★★ 5/5

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Fabulous personal service from start to finish

Having just relocated back to the UK after many years overseas, it was a great stroke of fortune to be introduced to Simon and his team who guided us the entire way through the confusing world of property buying and mortgages. Simon was ever the consummate professional and was able to guide and advise us as to what we needed to do to ensure we would be in the best possible position when the time came to start house hunting. With his personal approach, excellent communication and hard work up front we felt confident that Simon would give us the best possible result when we were ready to go ahead. Therefore when the time came to make the application then Simon was able to secure us an excellent mortgage and with a fantastic and fast service. Always with a personal touch and a friendly style, it has been a genuine pleasure to work with Simon and we would without hesitation recommend him to anyone looking for the best mortgage advice with the best possible service.

Andy · 9 November 2016

★★★★★ 5/5

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Excellent service and support throughout buying process

Nony provided a very thorough and comprehensive service throughout our house search. It was clear that she worked hard to find suitable properties to propose and to ensure that we had the opportunity to see them. She listended to our thoughts and concerns and offered advice when necessary. We found her friendly, honest, knowledgeable, and importantly, quick off the mark, which led to us finding our new home. She is everything we were hoping for from an estate agent and we are very happy that things are progressing so we can be in our new home soon.

Katherine · 1 November 2016

★★★★★ 5/5

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Excellent - Friendly professional service

There are two key reasons as to why we have rated Charters 5 stars. The first is the staff. Everyone at Charters who have 'touched' our sale have been totally enthusiastic about the project - to my mind enthusiasm is the most hoped for element of any transaction and with all of the team: Elliott, Nony, Tom, Connor,Jo (Marketing); Leanne, Catherine, and others - they have all been enthusiastic, fully professional and made it easy to do business. The second reason is the communication. I know how hard internal communication is to achieve in any Company. Charters have got this cracked. As soon as any new development in the process occurs - they all seem to know about it., instantly. I imagine it's a centrally held database type system - no problem with that, but it does rely upon users updating immediately, which they are seemingly disciplined to do. In my working environment we never seemed to get this right - and we were forever lagging behind and reminding everyone to update!

Peter · 14 October 2016

★★★★★ 5/5

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Thank you Charters

If you want to work with an estate agent that provides outstanding results, listens to your requirements, communicates effectively and is willing to take the time to find the appropriate property for you then the person you should be speaking to is Nony. It is important to take on board - you should not be surprised if you start to feel you are the only client in the world. Yours concerns are met with complete respect and Nony will communicate in such a way that you will feel that the information she is providing and the decisions required are without any pressure. Nony is not about the £££££ signs rather the relationships with her clients to deliver the best results possible - an opportunity for both parties. If you are added to her magical list - be thankful because you have just landed the best. Charters are an exceptional estates agents from top downward as very recently I happen to meet Elliot, a really nice gentleman and was very much interested in the client - found out later he was one of the owners.

BK · 2 October 2016

★★★★★ 5/5

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First class efficiency, professionalism and friendliness

We've just bought a Buy to Let property in Winchester through Nony at Charters. We had a limited budget and a big list of requirements. Within 5 - 10 minutes of first speaking with Nony on the phone, she had booked 5 property viewings for us, one after the other, for the forthcoming weekend. She also got the letting a team to contact us 5 minutes later to discuss our rental plans. Nony's extensive knowledge of and advice on the Winchester rental market was invaluable - and we ended up buying just the 7th house we viewed. We had absolute confidence in Nony finding what we wanted - and she took the stress out of the whole search and buying process with her efficiency and regular communications. Nony is super friendly and has a great sense of humour. If we had the money, we'd definitely buy another buy-to-let through her!!! Thank you Nony!

Anna · 28 September 2016

★★★★★ 5/5

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Nony has always gone above and beyond to help me with my search for a house to buy. She took the time to get to know me, to know my likes and dislikes and was so encouraging along the way. In the end, I have moved out of Winchester for work and so my search for a house was cut short, but if I ever returned I would definitely go to Nony first with her excellent knowledge of the market and desire to help others find their perfect home.

Omi · 9 September 2016

★★★★★ 5/5

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Stirling service with a personal touch

Simon was a true professional from the first meeting. Thorough and interested and taking time to understand our personal situation, talking us through the fine details of the process as this was our first mortgage. He managed to find us an excellent deal, even with complicated breakdown of existing funds and incomes. Once the mortgage was agreed in principle his assistant Marie gave us daily up dates with the progress and chased the broker to get things completed as quickly as possible. I would highly recommend Simon Aston as a mortgage broker. He made the experience as personal and painless as it possibly could be and was friendly to work with.

Octavia · 1 September 2016

★★★★★ 5/5

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Brilliant service

It was an excellent service that Simon provided and I would recommend him to anyone looking for help with a mortgage. Even if your situation throws up complications such as mine, he was keen to work at it and provide the best solution. Appointments were easy to arrange and he did not waste my time, keeping in touch and being responsive to e-mail or phone queries. The information was presented in a way that even I could understand. Every estate agent should have someone like this to ease the pain of parting with money whilst making you feel it was the best decision of your life.

Jane · 19 August 2016

★★★★★ 5/5

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Highly Professional and Personal Service

Robert McLaughlin has an excellent knowledge and understanding of the Winchester housing market and also of Winchester and its surrounding area more generally. He is a very competent and dedicated professional. Robert takes time to explore and evaluate the buyer's key issues which is invaluable in property transactions and making them happen. His approach is highly professional but friendly. Robert thinks "outside the box" so that no possible purchases are overlooked and has a refreshing "can do" approach. Highly recommended.

Angela · 23 July 2016

★★★★★ 5/5

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What a STAR!

From the moment our offer was accepted Leanne has been by our side to ensure that things progressed as quickly and smoothly as possible. I know that Leanne is extremely busy and manages a high volume of cases simultaneously but based on the service we received you would never have known. Always happy to take the time to explain any issues that arose or listen to my (at times crazy) concerns and problems I really felt like we were her only customer at every point. I really cannot recommend Leanne highly enough and I just know that she treats every single customer / sale with the same care and attention as she would her own.

Emily · 12 July 2016

★★★★★ 5/5

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Tom Meek has been consistently professional, positive and pro-active.

Tom has been more pro-active than any other estate agent we have come across in our extensive search for a property in Winchester. He is polite and enthusiastic but also honest in his dealings with us and he regularly keeps us in touch with developments. He has also worked hard to understand our complex family needs with regard to the type/location of property that we are looking for. We wish him all the best in his career and think he will do well.

Jennifer · 30 June 2016

★★★★★ 5/5

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Above and beyond

Want to thank Leanne for being so attentive and persistent in helping my purchase go through relatively quickly despite the usual issues. Given that I wasn't the paying customer Leanne treated me as if I was and knowing this was a long awaited opportunity to get on the housing ladder, she was very reassuring. Her knowledge of the mortgage process from her past working career helped hugely in identifying when our solicitors were giving false excuses for delays, which they were! Thank you Leanne, you were amazing.

David · 23 June 2016

★★★★★ 5/5

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First Class Service

After 10 years of renting other people properties as a single Dad, I finally managed to scrape a deposit together to buy our own home for my daughters and I.. I found the perfect home through Charters and from the moment Nony booked my viewing, she took the time to understood my situation. I put in an offer immediately leaving the property, which was accepted and Nony went out of her way to ensure that seller agreed to cancel all future viewings, putting me forward as an ideal buyer. She didn't need to do that and it will always be remembered.

David · 21 June 2016