Trusted Agent profile · Winchester, Hampshire
Verified
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleThis is the second time I have used Charters and have found them to be very professional on both occasions. They found us the right accommodation within a short period of time with no time wasted.PositiveResponsiveness, Professionalism
Thank you for the review, it is much appreciated.
1/5
GoogleShocking. If you are a tenant, do not use this agency. Find another letting agent. Their customer service is absolutely shocking - they are arrogant, unhelpful, they will intrude on your privacy, and will take months to deal with any repair issues that you report to them - (and you will have to follow up about 20-30 times to make sure they actually do something about the problem. Today I reported a gas leak in the house, a National Grid engineer had confirmed the gas leak, and it was making me very ill. I tried multiple times to reach the woman at Charters who is responsible for maintenance, but every time I tried to reach her, I was told she had higher priority problems to deal with, and that she would call me back at some point when she had time. It didn't seem that the person who answered the phone had any idea about how dangerous gas leaks are - and when I asked her, she became very rude, arrogant, and treated me as though I was a low priority nuisance. Planning to hand in my notice today on the property after this experience.They are the WORST agency I have come across. I was actually planning to buy a property this year, and I definitely will avoid any properties listed for sale by Charters.
5/5
TrustpilotA very happy customer
communication, dedication and extremely friendly staff at Bishops Waltham branch.
Thank you, Andrew!
5/5
TrustpilotClare Branker called me back from…
Clare Branker called me back from Charters Southampton extremely promptly. She found the information that I requested and emailed me by return. Very impressed.
Tony, thank you for the kind words, Clare will be so pleased with the feedback
5/5
TrustpilotProfessional and approachable
Approachable, interested in our point of view and imput. Extremely friendly and helpful. Couldn't ask for anyone better.Would be worthy of an excellent recommendation.
Thank you for the feedback, really appreciates this.
5/5
GoogleThe process was really professional, they responded immediately to our any questions and we had a lovely, very helpful agent Sarah Bainbridge. We could only recommend her and the agency.
Thanks Eszter for the review, it is much appreciated and great to here.
5/5
GoogleHaving never sold a house before the thought was quite daunting and after speaking with three local agents, Charters not only stood out from the crowd but were professional, friendly, informative and extremely helpful. They went the extra mile to get the sale across the finish line and should the time come again, I will definitely be using Charters. Thanks to the team once more for all your efforts, an experience to remember and not to dwell on!
5/5
GoogleCharters provided me with an excellent service, I was helped by a lady named Sarah who was extremely responsive and helpful with enquiries and procuring a rented property. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to review the service you received. It is much appreciated.
5/5
TrustpilotI have let my Property with Charters…
I have let my Property with Charters for the past two years and had a great experience. From Adam Barnes and Property management team. Really helpful and informative.
Thanks Simon!
5/5
TrustpilotHelpful and friendly
Helpful and friendly during viewing of a property. Shown around by Ella and given quick responses.
Thank you Dan, Ella will be so pleased.
5/5
TrustpilotThank you
Ashley Lovell/Gary and all the team at Charter are incredibly helpful and diligent.
Frances, this is great to hear.
5/5
TrustpilotReally responsive and helpful was…
Really responsive and helpful I was really impressed with Shannon I highly recommend
Thanks for the review and recommendation!
5/5
TrustpilotI met with Caroline Hope this lady has…
I met with Caroline Hope this lady has been very professional and helpful throughout this process always keeping me informed at all time thank you very much
Thank you so much for the review, it is much appreciated.
5/5
TrustpilotHelpful, informative, nothing too much trouble.
Very friendly, informative and supportive staff. Did exactly what they said they would at the times they said so couldn't be more pleased.
Thank you for taking your time to review the service received! The team will be so pleased.
5/5
View AgentsHelpful, considerate and efficient!
Lily only needed a day or two of negotiating and organising to find our dream home, and without her we would have been struggling with so many different properties available. She narrowed them down and honed in on those that took our fancy the most. Thank you so much!
Thank you Ross for taking the time to single out Lily for her perceptive approach in helping you! Great customer service is of paramount importance to us at Charters, so naturally we are delighted to hear your comments and will share them with Lily. Thank You.
4/5
TrustpilotExcellent service which helped us to…
Excellent service which helped us to find our new home within few days. We really appreciate the staff Ms Carolyn for her speedy response and efficient service.
Thank you for sharing your review of our service.
5/5
TrustpilotProfessional and efficient
Professional and very efficient. Sarah Bainbridge found an ideal tenant for my property within days. Thank you!
Robert, this is great to hear, thank you for the review.
5/5
GoogleHaving worked with a lot of Estate Agents over the last year Charters have been one of the best. Cameron in particular has been very responsive, helpful and friendly!
Hannah, thank you for the review, feedback is important and much appreciated.
5/5
GoogleCharters have proven themselves to provide a professional service. Rosie in particular has provided prompt responses to any queries I've had throughout the rental process. Strongly recommend their services.
Thank you for taking the time to review the service you received.
5/5
GoogleCharters really helped me to find the exact property I was looking for and they got everything sorted and tied up very quickly - which was exactly what I needed as I had absolutely no time ! many thanks for all the efforts Paul C
Dear Paul, thank you for your review in relation to our Winchester branch. It is much appreciated.
5/5
GoogleExcellent service. Many agencies treat potential tenants very poorly but Christina at Charters was so helpful and kind trying to find us the right house. Highly recommend contacting these guys if you are looking to rent in and around Winchester.
This is great to hear Amie, all the best for the future.
5/5
GoogleLovely customer service and friendly staff. The woman who show us the property was Rosie Mot which was really kind and always helpful to answer our questions.
Thank you for the review! Have a great day.
5/5
TrustpilotReliable house agency
Reliable house agency, and very helpful staff. Appreciations to Thomas from the letting team who arranged viewings and shared useful local information.
We are so happy to hear you had a great experience with us! Thank you for the review.
1/5
GoogleContinued to market property and show buyers around that was ‘sold‘ subject to contract, where a reservation deposit had been paid. All within the vagaries of the English conveyancing system, but devoid of ethics or principles. Avoid at all costs.
Alec, we cannot find any record of you on the system, under our Winchester office or any other for that matter. Can you please contact marketing@chartersesateagents.co.uk - I would like to find out more about these comments. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
