5/5
TrustpilotSAMUEL SCOTT Chrters letting
working with The Good Estate Agent. Samuel Scott Very professional. Quick to attend to queries and concerns. High recommended.
Agent replied · 19 June 2024
Thak you for the review! Much appreciated.
Trusted Agent profile · Winchester, Hampshire
Verified
Charters Winchester reviews
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers228 reviews
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCharters Lettings have been great
We use Charters as a letting agent. The service has been great. Very clear and timely communication. As first time landlords, they have made the process much easier and less daunting.
Agent replied · 29 July 2023
Hi Laura, thank you for the review, it is greatly appreciated.
5/5
TrustpilotExtremely helpful
Extremely helpful. Listen carefully to the issue and resolve with professionalism
Agent replied · 24 August 2024
Thank you for the 5-star review!
1/5
Facebook- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy -when I emailed asking a question about broadband in my property it was completely ignored. -On the day of picking up my keys, the key to the building was faulty and required jimmying the lock for around 15 minutes before it would sometimes work, or more often a neighbour let me in first. I went to Charters in person who gave me another version of the same key with the same problem. Charters told me that the key had worked historically "there was just a nack to it" - when I asked if someone could show me the "nack" in person they refused despite my property being within 100M of their building. Charters showed no urgency in solving the situation and offered no compensation for my trouble. They told me to ring the neighbours to get in throughout the weekend (against Covid guidelines), and 'at some point in the future someone will look into changing the lock'. When I expressed this wasn't practical, the manager at this branch Tracey Docherty told me to ask neighbours if I could borrow their keys to get them cut, I asked if they would accompany me to ask the neighbours for this awkward request, Charters flatly refused and said I must do it alone. - I said I wanted to leave a review when the manager told me this^, she avoided giving me a specific review website details to find myself on the internet and has yet to send this via email to me as I requested.
5/5
TrustpilotFantastic service
Fantastic service from a hard working and dedicated team.
Agent replied · 24 August 2024
Thank you Nick!
5/5
GoogleI had the evaluation done for my house by the letting department manager Gary Brown this week and I was absolutely impressed by his professional knowledge and his great attitude. I am looking forward to work with him in future! And I highly recommend Charters to other people in the UK!
Agent replied
Dear Feifei, thank you so much for your enthusiastic review on your experience with Charters Winchester, and in particular Gary Brown. We wish you all the best for the future!
5/5
TrustpilotAgents are very accomodating and…
Agents are very accomodating and helpful. They respond quickly with my queries. Sam,Ella, and the rest of fhe team are very nice. Amazing team!
Agent replied · 28 October 2023
Hi, your review is greatly appreciated. The team will be so pleased with this.
4/5
View AgentsWinchester Renting Experience
We decided to rent a property for our daughter attending Winchester University at very short notice and found Lily to be very helpful. She was polite, friendly and enthusiastic in helping us secure a suitable property. We would definitely use her again in the future should we rent or purchase in the Winchester area.
Agent replied · 3 October 2016
Thank you Beverly for sharing your experience with Lily and the lettings team at Charters in Winchester. We hope we can help you again some day soon...
5/5
TrustpilotGreat communication
Great communication throughout the process with useful and friendly staff. Thank you especially to Ella Burnet.
Agent replied · 19 June 2024
Thank you Alfie!
5/5
TrustpilotSarah Bainbridge from Charters delivered exemplary service.
Sarah Bainbridge from Charters was excellent and managed to find us a tenant in quick time. She liaised with us throughout the process and managed to reassure us regularly.
Agent replied · 29 July 2023
Hi Sunil, thank you so much for the review. Sarah will be delighted to hear this.
5/5
GoogleAfter being stuck in a stagnant chain for 5 weeks, we were looking for a chain free property which Sarah helped us find, arrange a viewing for and secure. Very responsive and great quality of service - couldn't be happier. Thanks Charters!PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Thank you for the review!
4/5
View AgentsThe service was good but the process frustrating at times.
I do feel that it should be checked out fully that all parties have signed their contracts before pushing forward with an exchange. This caused a delay that should not have happened and could have been avoided. I know Sasha worked very hard to keep all parties happy and achieve the end result.
Agent replied · 17 October 2017
Thank you Adrienne for your review for Sasha and Charters Winchester, we really do appreciate your feedback and will take your comments on board.
5/5
View AgentsProfessional & Friendly
Charters stuck with it throughout quite a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and it was normally very quickly. I can thoroughly recommended Charters.
Agent replied · 8 April 2016
Hello Nick. Thank you very much for sharing your positive experience of having dealt with the Charters team, much appreciated. Thank You.
5/5
TrustpilotSensible appreciation of the market…
Sensible appreciation of the market with regards to pricing and timings of reductions, great communication throughout and supportive team
Agent replied · 27 January 2024
Thank you for taking the time to leave a review, Morgan!
5/5
GoogleAlthough our new home was not sourced by Charters, Jon always went out of his way to help us. His cheery and professional disposition throughout this six month journey was much appreciated and many of the properties were oh so close to being what we wanted. Heartfelt thanks! Lucy Wolfe
Agent replied
Hi Lucy, thank you for taking the time to review your experience with Charters Winchester and in particular, Jon Baud. Many thanks
5/5
Trustpilot10/10 for all areas
10/10 for all areas, no issues
Agent replied · 23 October 2024
Great! Thank you!
5/5
GoogleAmazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent
Agent replied · 28 October 2023
Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.
5/5
View AgentsWhat a Star!
What a refreshing change to meet someone so passionate about her work, informed,proffesional and with humour. We have now found our "perfect" new home in Newbury so thank you for your good wishes. In the event we are looking again in the future we will of course be in touch. Best regards. Paul..
Agent replied · 6 December 2016
Paul., thanks for sharing such a positive engagement with Nony from Charters in Winchester. 5STARS much appreciated...
4/5
TrustpilotThe field agents are friendly and…
The field agents are friendly and accommodating. The letting process was easy and they assist us althroughout.
Agent replied · 19 June 2024
Thank you for the review Ray
5/5
TrustpilotWe asked Charters to find tenants
We asked Charters to find tenants. They were easy to deal with and found us someone very quickly. Thank you!
Agent replied · 19 June 2024
Thank you for taking the time to write a review Christine, it is much appreciated.
5/5
TrustpilotWell informed and very professional...
Very pleased with Charters and how they are dealing with the sale of my property. Always keeping me informed of any changes to circumstances and very professional in every way.
Agent replied · 29 July 2023
Thank you Elaine.
5/5
TrustpilotExcellent
Giovanna has always been excellent to deal with, and has responded promptly and efficiently to any issues to that have arisen, including resolving a recent drainage issue.
Agent replied · 29 July 2023
Hi Kris, thank you for this review, Giovanna will be delighted!
5/5
GoogleA wonderful and quality service, particularly the help of Sarah Bainbridge who guided me through the whole process of finding and dealing with my new property and making it very stressless. Thank you
Agent replied · 28 October 2023
Thank you Jacques
5/5
GoogleSarah Bainbridge from Charters Estate Agents provided an excellent service, friendly (which counts for a lot), professional and prompt reply to all my queries. I'm now looking forward to my relocating to Hampshire!
Agent replied · 28 October 2023
Thank you the review, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
