5/5
TrustpilotGreat customer focus!
Dealing with Charters is always a pleasure. Great service and not too pushy!
Agent replied · 24 August 2024
Thank you for the 5-star review!
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers228 reviews
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotjack craymer of charters…
Dealing with jack craymer of charters -makes life very easy as a landlord .
5/5
TrustpilotMy experience with Charters has been…
My experience with Charters has been amazing. Thankyou to Sarah (Winchester). She has been so helpful and patient. Myself and friend are very thankful to her.
Agent replied · 28 October 2023
Hi Chloe, thank you so much for the review, it is much appreciated.
5/5
TrustpilotWe met with Ms Sarah Bainbridge
We met with Ms. Sarah Bainbridge from Charters. She is amazingly helpful, polite and friendly. She scheduled her weekend for us all the time and made amazing. Thank you for your help guys.
Agent replied · 29 July 2023
Hi, thank you so much for the feedback, it is much appreciated.
5/5
View AgentsThe service and support we received from Charters during our sale was excellent. The chain almost fell apart on a number of occasions, Leanne worked very hard to ensure that this didn't happen.. All members of staff that we dealt with at Charters were friendly, professional and knowledgeable and we would be happy to recommend this company
Agent replied · 2 June 2016
Kerri and Rob, our thanks to you both for highlighting the determination and energy displayed by Leanne and the wider Charters team in making sure your sale held together through challenging times. It is this type of attitude and behaviour that makes Charters stand out above cheaper alternatives available in our towns, cities and also online. Thank you again.
5/5
TrustpilotFantastic team
Fantastic team of agents and incredibly professional, will use their services again.
Agent replied · 24 August 2024
Thank you!
5/5
TrustpilotPerfect estate agent in Southampton
Perfect estate agent in Southampton! The high-quality property! Professional service. Forget to say, Ella! She is really nice. Love her. Thanks a lot for her help. : )
Agent replied · 26 August 2023
Thank you so much for the review, it is much appreciated.
2/5
TrustpilotMove In Issues
The agency is very good; however, their appointment of " Just Move In" caused many problems when I moved into my flat, causing excessive bills and disputes for months.
Agent replied · 29 July 2023
We are very sorry to learn of the issues you are experiencing with your utility bills after moving into your new property a few weeks ago. I can see that you have an excellent relationship with your property manager Sam and have said that your experience of Charters was professional and exceptional which is lovely to hear.We can see that Just Move In were provided with correct information about your meter readings and Sam will continue to work with you to ensure that your bills are correct as we know that utility companies can be very slow at times to update information.
5/5
TrustpilotCharters have again been excellent in…
Charters have again been excellent in managing our property. Sarah Bainbridge has done a great job in finding a new tenant. Thank you and keep up the great service!@
Agent replied · 29 July 2023
Thanks Bob, great to hear, thanks for reviewing the service.
1/5
GoogleAttended a scheduled viewing only to find on arrival that no access to the property had been arranged. Significant time wasted travelling to and from the property in question. Staff were very apologetic, but on this occasion their professional standards fell well short of that which should be reasonably expected.
Agent replied
Mr Taylor, thank you for your review and for taking the time to talk to our Senior Branch Partner at Winchester, Oliver Purvis. We take all feedback seriously, as discussed, and we are looking forward to helping you with your onward property search. Apologies again for any inconvenience caused. Many thanks.
5/5
TrustpilotSarah Bainbridge and the Charters…
Sarah Bainbridge and the Charters Rental team have done another great job finding new tenants, all done in no time and therefore no gap, Many thanks.
Agent replied · 28 October 2023
Thank you so much for the review. Sarah and the rental team will be greatly pleased with this!
1/5
GoogleNever ever use this company they cannot be trusted,we were bidding on a property at the time,we were promised to be contacted ,yet let us hang onto the phone & never did contact us.I located the owner myself only to find it had been sold never ever use them they cannot be trusted!!!!!
Agent replied
Thank you Kevin. We take all such reviews most seriously and always investigate thoroughly. It seems that you were a late entry into a 'Best & Final' multiple offer scenario, (you having advised us that you had just lost out in a very similar process elsewhere). All applicants were treated equally and fairly, but unfortunately your proposal was not acceptable to our client. We are sorry that your offer was not accepted on this occasion, however we will be sure to make known to you any similar opportunities in the future.
5/5
TrustpilotSuper professional and speedy
Agent replied · 23 December 2024
Thank you!
5/5
GoogleReally helpful staff and found what we were looking for quickly! Special thanks to Rosie for being so fab.
5/5
TrustpilotVery helpful
Very enthusiastic estate agent, helped me find another place to rent when the initial one I was unable to get the initial one I was interested in. Answered all my questions.
Agent replied · 29 July 2023
Thanks Steph for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotMade selling easy!
Made selling a house easy from start to finish. Dedicated members of staff for valuations, photography, selling process etc. all extremely helpful, friendly and efficient. Would absolutely recommend. Thanks all at team charters.
Agent replied · 29 July 2023
Thank you, great to hear!
5/5
View AgentsTop marks for this girl, she is the best.
We decided to employ Charters to market a highly desirable but unusual property which another agent, having recommended a price failed to sell. Charters are self evidently the best estate agents in Winchester. They are energetic, punctilious and pleasant to deal with at every level.. We rate them highly and have no hesitation in recommending them.
Agent replied · 2 June 2016
Tim, thank you for this great review. These real life experiences are sadly and widely experienced in our industry, thus we are delighted to have been able to demonstrate the 'Charters way' and energy that truly makes us stand out. Thanks for the recommendation!
5/5
TrustpilotPrompt and polite service
Prompt and polite service. Was recommended by a family member who was very pleased with how her sale was conducted. Given all the information that we needed for our sale.
Agent replied · 29 July 2023
Thank you for taking your time to review the service received.
5/5
TrustpilotAll the staff at the Romsey branch have…
All the staff at the Romsey branch have been absolutely amazing.Throughout the process of helping my family find our new home, they have always demonstrated empathy, professionalism and kindness.Thank you to you all.
Agent replied · 29 July 2023
Thank you Fiona for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotHighly efficient, professional service
Highly efficient, prompt and professional service. Staff friendly, helpful and obliging. Excellent sales brochure and photographs. Convenient facility to electronically review and approve key documents.
Agent replied · 28 October 2023
Thank you so much for the lovely feedback, really appreciate this.
5/5
TrustpilotActually caring
Actually caring, polite, approachable and patient. Great experience!
Agent replied · 23 October 2024
Thank you!
5/5
TrustpilotIve been working closely with Charters…
Ive been working closely with Charters for a while and im very pleased with progress to date,,,, i would defiantly recommend you give them a go!!!
Agent replied · 30 September 2023
Paul, thank you for the review, it is much appreciated.
5/5
TrustpilotExcellent service
Really prompt and accurate information leading to a rental agreement almost immediately. Honest, transparent and painless.
Agent replied · 19 June 2024
Thank you, Johnny!
5/5
TrustpilotTOTALLY PROFESSIONAL
They dealt with a difficult situation and gave 5 star service from the first call to completion . Cannot recommend them highly enough .
Agent replied · 28 October 2023
Thank you, Steven, for the review. We appreciate the recommendations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
