Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotWant to thank my property manager Toni…
Want to thank my property manager Toni at charters Southampton! She has been truly amazing, helping me with any maintenance and checking in regularly! She hasn’t been the property manager long but wow is she doing great!
Thank you for the kind words, Toni will be so pleased with the feedback.
4/5
GoogleCharters have been very helpful during the process of looking for properties, they have been great during viewings and answers many of my questions via phone calls/emails to find extra information I was seeking. They were very understanding of my working hours too and we worked around them easily. Very friendly, supportive and understanding! Thank you!
Dear Jessica, thank you for your review. It is good to hear that you had a positive experience with our Winchester office and this review has been passed on to the team. Thank you.
5/5
TrustpilotGreat advice from Phil at Southampton…
Great advice from Phil at Southampton which led to a prompt offer. Helpful and friendly staff have made everything simple so far. Many thanks all round.
David, thank you for the review!
5/5
TrustpilotAmazing experience with Sarah!
All throughout the process of being able to rent a flat, Sarah helped us from start to finish with amazing efficiency and answered any questions we had. I would definitely recommend using charters!!
Thank you Maddison!
5/5
GoogleThere isn't a weak link in the system. Everyone I deal with there is excellent. Always fast to respond and on top of what they are doing. Special mentions to Cheryl Pickett, Sarah Bainbridge, Gary Brown, Kathryn Dyer and Tracey Docherty.
Hi Ben, thank you for taking the time to review the service you have received.
5/5
TrustpilotJolly good 🙂
Professional, courteous, efficient. Jolly good.
5/5
TrustpilotGiovanna Palmentieri from Charters…
Giovanna Palmentieri from Charters lettings has been extremely helpful from the start of our tenancy and throughout in assisting with queries promptly and efficiently. A great help in getting things done and questions answered!
Hi Mia, thank you for the feedback, really appreciate it.
4/5
TrustpilotOverall a positive experience.
I have bought my new home through Charters. On the whole have found them helpful, friendly and polite (Kayleigh especially has tried very hard to ensure a smooth sale).
Hi Penny, thank you so much for the feedback, it is much appreciated.
5/5
GoogleI couldn’t recommend using Charters and Mark Dryhurst more. The clients and market knowledge that Mark has enabled us to secure a sale quickly and for more than we were expecting. Charters is worth every penny in fees.
Thank you for the review Lauren, it is much appreciated.
5/5
GoogleVery good service! I've been struggling to find a place to live as I am a student and some places turned me away without a second thought. Charters secured viewings at several properties and were willing to talk to the owners for me to ensure I secured a tenancy.PositiveResponsiveness, Professionalism
Thank you for the review! This will be passed to the team. Thank you for taking the time to give feedback.
5/5
TrustpilotExcellent service
Ella has helped massively in our search for a flat in Southampton, making the process very easy to navigate.
Great to hear! Thank you!
5/5
TrustpilotPrompt and efficient service.
Prompt and efficient service,Clear and concise communication regarding Sale particulars
Thank you, John!
5/5
GoogleRelocating to a new area can be both time consuming and stressful, particularly in the current competitive rental market. Sarah at Charters has provided an honest, professional and efficient service and helped me secure a rental property seamlessly. Highly recommended.
Charlotte, thank you for taking the time to review the service you have received. Sarah will be delighted.
4/5
GoogleVery helpful when it came to renting a property - Rosie listened to what I was interested in and when a suitable property came up contacted me straightaway (and it was exactly what I was looking for). Chris H
Hi Chris, your review is greatly appreciated.
3/5
GoogleThank you Charters for getting the physical and paper work done so efficiently and for such a smooth transition between tenants. With the never ending obstacles confronting us all these days I am truly thrilled and grateful that you have taken such good care of me as a landlord. Many thanks.
Thank you for the review, it is much appreciated.
5/5
TrustpilotPurchasing from charters
Charters where very helpful when I was purchasing a property , I had a few viewings and it was never a problem they weee very helpful in all aspects of the purchase .
Thanks David for taking your time to review the service received.
5/5
TrustpilotQuick response from our online enquiry
Quick response from our online enquiry. Very easy to get the viewing time and date that suited.The agent (Tilly) was on time well informed about the property and helpful.
Thank you so much! Tilly will be ever so pleased with this feedback.
5/5
TrustpilotAlexa did a great job resolving my problem
Alexa dealt with my problem quickly and efficiently. She reported back to me all the way through and resolved the issue very quickly
Thank you Mindi!
4/5
TrustpilotThe person(Sarah) met us and showed us…
The person(Sarah) met us and showed us around the house was very polite and lovely. Also gave prompt feedback
ThanThanks!
5/5
TrustpilotAttentive and professional
Attentive and professional, a huge step up over our previous agents who managed our letting property. Kelly Santos in particular in the Southampton branch has been excellent.
Thanks Paul!
5/5
TrustpilotCharters have sold our property in Downton, Wiltshire
Charters have sold our property in Downton, Wiltshire. The whole process was handled professionally and I wouldn't hesitate to recommend Charters. The staff were efficient and did everything to make sure the sale went through smoothly.
Thank you for leaving this review! The team will be so pleased to hear this.
5/5
TrustpilotProfessional and excellent service
Our first time to rent in UK. Thank you so much for Sarah’s professional service and prompt reply.
All the best for the future!
5/5
TrustpilotNathan looked after us very well
Nathan looked after us very well. He got in touch with us as soon as new properties came to market and answered all of our questions during viewings and followed up efficiently.
Thank you for the review! Nathan will be so pleased with the feedback.
5/5
TrustpilotExcellent service from the team at Park Gate
Excellent service from the team at Park Gate and in particular the viewing with Erikson giving us time to have agood look around and answered all our questions.
Thank you so much Gareth, it is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
