Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,852 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,852 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,876
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotIve been working closely with Charters…
Ive been working closely with Charters for a while and im very pleased with progress to date,,,, i would defiantly recommend you give them a go!!!
Paul, thank you for the review, it is much appreciated.
5/5
TrustpilotExcellent service
Really prompt and accurate information leading to a rental agreement almost immediately. Honest, transparent and painless.
Thank you, Johnny!
5/5
TrustpilotTOTALLY PROFESSIONAL
They dealt with a difficult situation and gave 5 star service from the first call to completion . Cannot recommend them highly enough .
Thank you, Steven, for the review. We appreciate the recommendations.
5/5
TrustpilotSAMUEL SCOTT Chrters letting
working with The Good Estate Agent. Samuel Scott Very professional. Quick to attend to queries and concerns. High recommended.
Thak you for the review! Much appreciated.
5/5
TrustpilotCharters Lettings have been great
We use Charters as a letting agent. The service has been great. Very clear and timely communication. As first time landlords, they have made the process much easier and less daunting.
Hi Laura, thank you for the review, it is greatly appreciated.
1/5
Facebook- Before beginning the tenancy, Charters sent the paperwork to incorrect emails on two separate occasions delaying the process of completing contracts. -I had to email and call them over 10 times, in order for them to agree to give me the keys before 17:30 on my first day of tenancy -when I emailed asking a question about broadband in my property it was completely ignored. -On the day of picking up my keys, the key to the building was faulty and required jimmying the lock for around 15 minutes before it would sometimes work, or more often a neighbour let me in first. I went to Charters in person who gave me another version of the same key with the same problem. Charters told me that the key had worked historically "there was just a nack to it" - when I asked if someone could show me the "nack" in person they refused despite my property being within 100M of their building. Charters showed no urgency in solving the situation and offered no compensation for my trouble. They told me to ring the neighbours to get in throughout the weekend (against Covid guidelines), and 'at some point in the future someone will look into changing the lock'. When I expressed this wasn't practical, the manager at this branch Tracey Docherty told me to ask neighbours if I could borrow their keys to get them cut, I asked if they would accompany me to ask the neighbours for this awkward request, Charters flatly refused and said I must do it alone. - I said I wanted to leave a review when the manager told me this^, she avoided giving me a specific review website details to find myself on the internet and has yet to send this via email to me as I requested.
5/5
TrustpilotExtremely helpful
Extremely helpful. Listen carefully to the issue and resolve with professionalism
Thank you for the 5-star review!
5/5
TrustpilotFantastic service
Fantastic service from a hard working and dedicated team.
Thank you Nick!
5/5
TrustpilotAgents are very accomodating and…
Agents are very accomodating and helpful. They respond quickly with my queries. Sam,Ella, and the rest of fhe team are very nice. Amazing team!
Hi, your review is greatly appreciated. The team will be so pleased with this.
4/5
The Trusted AgentWinchester Renting Experience
We decided to rent a property for our daughter attending Winchester University at very short notice and found Lily to be very helpful. She was polite, friendly and enthusiastic in helping us secure a suitable property. We would definitely use her again in the future should we rent or purchase in the Winchester area.
Thank you Beverly for sharing your experience with Lily and the lettings team at Charters in Winchester. We hope we can help you again some day soon...
5/5
TrustpilotSarah Bainbridge from Charters delivered exemplary service.
Sarah Bainbridge from Charters was excellent and managed to find us a tenant in quick time. She liaised with us throughout the process and managed to reassure us regularly.
Hi Sunil, thank you so much for the review. Sarah will be delighted to hear this.
5/5
TrustpilotGreat communication
Great communication throughout the process with useful and friendly staff. Thank you especially to Ella Burnet.
Thank you Alfie!
5/5
GoogleAfter being stuck in a stagnant chain for 5 weeks, we were looking for a chain free property which Sarah helped us find, arrange a viewing for and secure. Very responsive and great quality of service - couldn't be happier. Thanks Charters!PositiveResponsiveness, Quality, Professionalism
Thank you for the review!
4/5
The Trusted AgentThe service was good but the process frustrating at times.
I do feel that it should be checked out fully that all parties have signed their contracts before pushing forward with an exchange. This caused a delay that should not have happened and could have been avoided. I know Sasha worked very hard to keep all parties happy and achieve the end result.
Thank you Adrienne for your review for Sasha and Charters Winchester, we really do appreciate your feedback and will take your comments on board.
5/5
The Trusted AgentProfessional & Friendly
Charters stuck with it throughout quite a lengthy sale and were always only too happy to help, offer advise and generally support the process when needed. Most importantly when buying/selling a property, they always got back to me when they said they would and it was normally very quickly. I can thoroughly recommended Charters.
Hello Nick. Thank you very much for sharing your positive experience of having dealt with the Charters team, much appreciated. Thank You.
5/5
TrustpilotSensible appreciation of the market…
Sensible appreciation of the market with regards to pricing and timings of reductions, great communication throughout and supportive team
Thank you for taking the time to leave a review, Morgan!
5/5
GoogleAlthough our new home was not sourced by Charters, Jon always went out of his way to help us. His cheery and professional disposition throughout this six month journey was much appreciated and many of the properties were oh so close to being what we wanted. Heartfelt thanks! Lucy Wolfe
Hi Lucy, thank you for taking the time to review your experience with Charters Winchester and in particular, Jon Baud. Many thanks
5/5
Trustpilot10/10 for all areas
10/10 for all areas, no issues
Great! Thank you!
5/5
The Trusted AgentWhat a Star!
What a refreshing change to meet someone so passionate about her work, informed,proffesional and with humour. We have now found our "perfect" new home in Newbury so thank you for your good wishes. In the event we are looking again in the future we will of course be in touch. Best regards. Paul..
Paul., thanks for sharing such a positive engagement with Nony from Charters in Winchester. 5STARS much appreciated...
5/5
GoogleAmazing service received from Charters, I've been dealing with Rosie and she's been really polite and friendly throughout the entire process. Would definitely recommend Charters and Rosie to anyone looking to rent
Hi Linda. Thank you so much for reviewing the service received. Rosie will be thrilled with this feedback.
4/5
TrustpilotThe field agents are friendly and…
The field agents are friendly and accommodating. The letting process was easy and they assist us althroughout.
Thank you for the review Ray
5/5
TrustpilotWe asked Charters to find tenants
We asked Charters to find tenants. They were easy to deal with and found us someone very quickly. Thank you!
Thank you for taking the time to write a review Christine, it is much appreciated.
5/5
TrustpilotWell informed and very professional...
Very pleased with Charters and how they are dealing with the sale of my property. Always keeping me informed of any changes to circumstances and very professional in every way.
Thank you Elaine.
5/5
TrustpilotExcellent
Giovanna has always been excellent to deal with, and has responded promptly and efficiently to any issues to that have arisen, including resolving a recent drainage issue.
Hi Kris, thank you for this review, Giovanna will be delighted!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
