Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,840 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,840 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on View Agents
This office
1,864
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 228 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleWe found the ideal property and from the first telephone call have been dealt with a very professional, friendly service from Charters in Winchester. Constant contact has been great and we would highly recommend anyone wishing to buy/rent/sell a property to use Charters.
Jan, thank you for this review. It was passed on to the team - this feedback is great to hear.
5/5
TrustpilotAll the way through the housing process…
All the way through the housing process has been superb and Carolyn hope has been most helpful would highly recommend this company😁👌
Thank you for taking the time to review our service received. Carolyn will be so pleased with the feedback.
5/5
FacebookWe used Charters services when looking to buy a house last year in Hampshire and they were by far the most proactive and motivated agency. While other agencies were contacting us 'regularly' to see if we should be taken off their databases(?!) Charters contact was always relevant to what was on the market and targeted to our specific requirements. I would recommend them wholeheartedly and as and when we come to sell this home we'll be using them again!
5/5
TrustpilotPrompt and helpful responses at all…
Prompt and helpful responses at all times.
Thanks Stephen!
5/5
TrustpilotResponsive
Responsive, friendly and provide a slick service . Would recommend (lettings)
Thank you!
5/5
TrustpilotThey do their job very well.
They do their job very well.I'm happy with Charters Estate Agents.
Thank you!
5/5
TrustpilotExcellent service
Excellent service , massive help from Sarah in the Winchester branch in securing our rental property
Mike, thank you for leaving this review, Sarah will be delighted.
5/5
GoogleFantastic service from Charters in Winchester. Sarah goes above and beyond to assist with finding suitable places and keeping you updated. I would definitely recommend them for rentals.
Thank you, this is much appreciated!
5/5
GoogleWe love excellent and speedy service from charters. We love Nony who has helped us in our searches and staff like her make a true difference!! Thank you
5/5
GoogleWe have recently exchanged on a new build property that has been sold through Charters of Winchester and the advice, support and general contact and information has been fantastic from the day we offered. Fiona showed us around our future house (that was a building site when we saw it) 6 months ago and form that day until exchange in June has always been on the end of the phone keeping us up to date and informed of how everything is progressing. Fiona has managed to liaise between us and the developer over the last 6 months to make some minor changes to the house that has resulted in us getting our dream home. I have no doubt that without her help and support we would not be in the position we are now; about to move into our lovely new property! Thank you for everything and if anyone is wondering which agent to go for I would thoroughly recommend Charters of Winchester.
5/5
GoogleWhat a team and what great service! The team at Charters have acted for me in both selling and letting properties and both experiences have been outstanding! When marketing a property for sale they manged to secure a buyer at full asking price ( At a price I thought to be a little ambitious!) within 24 hours of being instructed. A refreshing experience to have an agent being pro active! On the lettings side they recently took over a property from another agent, not only did they find a new tenant that moved in within three days of the old tenant vacating they also manged to secure 10% more rent than I was previously getting. Fantastic best describes my experience of Charters.
5/5
TrustpilotThe agents at Charters are extremely…
The agents at Charters are extremely professional and always ready to help with any sort of enquiries, in a very short period of time.
Thank you for the review Enrico, it is much appreciated.
5/5
TrustpilotMy expectations were met in full
My expectations were met in full. Charters delivered everything they said they would. Professional yet friendly, and regular, clear communication by phone and email.
Thanks KT!
5/5
TrustpilotThe selling and buying.
Thanks for everything you handled in making my transition so simple, well done to all involved.
Hi Edward, thank you for the review, it is greatly appreciated.
5/5
TrustpilotQuality Services
Charters's services are professional.As a tenant, I always contact Helen and she always provides me with instant help.Best regards
Mohamed, thank you for this review, Helen will be delighted.
5/5
TrustpilotVery good service and friendly customer…
Very good service and friendly customer service!
Thank you Cristian
5/5
TrustpilotSuch a friendly helpful team
Such a friendly helpful team. Guided us through our house purchase - would highly recommend x
Thank you for taking the time to review the service received.
5/5
TrustpilotAmazing service
Amazing service! Very professional and efficient. Sold our house within 7 days! Highly recommended indeed
Thank you Andry!
5/5
TrustpilotSarah Bainbridge
Sarah Bainbridge, She is a wonderful person, she helped me look for an apartment, waited patiently for my email, and adapted to my work system
Iwona, thank you for the review! It is much appreciated.
5/5
GoogleI was luckily meet very nice staff from Charters Miss Sarah Bainbrudge, she was very responsible, quick respond. She gave me a big help. Thanks very much.
Thank you for the review, it is much appreciated.
5/5
GoogleWhere's Nony @ Charters gone ? The font of all knowledge and years of experience isn't there when I need her wisdom? Cathy ;(
5/5
TrustpilotWould use again!
Great communications. Able to answer questions we had. Also helped along the way until we picked up the keys :) very helpful!
Thank you so much Helen, it is much appreciated.
5/5
TrustpilotElla and Patricia
Ella and Patricia have both been super helpful in helping us find a home and dealing with moving house.
Jake, thank you for this review, both Ella and Patricia will be delighted.
5/5
TrustpilotLovely to their tenants
Lovely to their tenants, very prompt in responses, and clearly organised, all problems usually resolved with in a week.
Thank you for this review! The team will be so pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
228 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
