Charters Winchester reviews

★★★★★ 5/5

Trustpilot

Excellent Staff

Although we didn't end up proceeding with a purchase with Charters I would like to say that Tilly Orsmond was a pleasure to deal with, and the most professional estate agent that we dealt with during our house hunt. Tilly took time to understand our needs and requirements, and was refreshingly proactive in suggesting houses that we initially weren't considering but did tick the boxes of our search. She was also the most consistent person we dealt with in regards to following up and checking in with us, which elevated her above other agents we were dealing with. I wouldn't hesitate in recommending Tilly and Charters to anyone looking for an estate agent to work with.

Michael · 14 January 2024

★★★★★ 4/5

Trustpilot

The first time I was shown round the…

The first time I was shown round the property, the young lady gave us wrong information. I was told it was a probate case, but actually it was a power of attorney case, the poor lady had not died!

Stella · 22 September 2026

★★★★★ 5/5

Trustpilot

Extremely happy

Thank you so much for helping us get our first ever home. Being first time buyer's we've had so much questions and every one of them were answered in a very friendly and professional way. We had multiple viewings and every time we were met with a friendly smile. Jo helped us through the whole procedure by keeping us updated on every aspect. We highly recommend Charters!

Ayesha · 11 September 2024

★★★★★ 5/5

Trustpilot

Superb customer service, pleasant property hunting journey

Sarah from Charters is excellent. She was able to introduce the properties that fits my needs and requirements. Even though I had some limitations to view the properties in person, she tried to accommodate my request and provide videos for my preliminary viewing. The properties that Charters have are of high quality. I sure will go back to them for my next property hunting. Also Whatsapp is available in Charters, it makes communication a lot easier!

PC · 3 April 2024

★★★★★ 5/5

Trustpilot

Amazing from start to finish

From Start to finish it whole process has been amazing, from selling our home in under a week, keeping me up to date on the whole process always answering any questions I have very quickly. To now we have exchanged and still keeping me updated through this process, chasing everything has been very prompt. Thank you for making this process stress free and pleasant. Also a massive continued thank you to the sale team especially Tom at Romsey for showing us around what feels like hundreds of homes and being very patient over the past 7 months, I really hope we manage to find our next home to buy through you, as you have been so great with all your efforts in finding our next home too. So a very heartfelt Thank you to all at Charters and I look forward to working with you to find our new home.

Cara · 11 January 2024

★★★★★ 5/5

Trustpilot

Lisa could not have done anymore to…

Lisa could not have done anymore to support us in seeing our purchase through from start to finish. Her communication was exceptional, she was responsive and proactive, and she went over and above continuously to ensure it happened. She truely is an exceptional sales progressor, who I would not hesitate to recommend to any clients.

Jo · 5 June 2026

★★★★★ 5/5

Trustpilot

Our Needs Anticipated!

We were shown a couple of properties by Richard Hawes from Charters, in two different areas. Richard obviously listened closely to what we said, and possibly didn't say about the properties we saw, because when a place which was a perfect fit came up, he got in touch and persuaded us to see it, despite my humming and hawing, not having seen the photos. And it was exactly what we were looking for and within our budget!From the moment we made the offer, the team have been super helpful and informative, helping us navigate our first purchase.

Yasmeen · 8 January 2024

★★★★★ 5/5

Trustpilot

Great support and service

Charters made our process of finding a new flat to rent very easy - shoutout to Ashley in particular who went above and beyond in offering to find cover at the office just to take time out to give us a viewing he knew we were very keen on. Furthermore, he kept great communication with us and the landlord to secure us an offer within only a few days. Thank you!

George · 1 July 2024

★★★★★ 5/5

Trustpilot

Charters Southampton - Most Excellent Agents

If only all estate agents were like this! Charters Southampton provided an excellent client experience from the initial appraisal meeting to the property sale. The marketing is top notch and even under the difficult market conditions, Charters managed to arrange numerous viewings. The whole team seem very helpful and professional but I particularly appreciated the frequent communication from Simon Edser and Kevin Ashley (many thanks chaps!). I was never kept in dark, being regularly updated, even if these was no news. For me, communication is key and Charters had this just right. I have no hesitation in recommending these estate agents

Russell · 27 December 2023

★★★★★ 5/5

Google

Sarah has been amazing in her help to find us a suitable home to rent, she is the most responsive and helpful agent I have worked with and she really cares about her landlords and the clients, striving to help find the right people for the right property. I would highly recommend working with charters and Sarah Bainbridge in particular!

Rebecca · 15 December 2024

★★★★★ 5/5

Trustpilot

Charters communication

Communication from the team at charters was exceptional, there are always times in a house sale or purchase with a chain involved when its difficult to know exactly what's going on and can lead to frustrations. In particular Jo in the sales progression team who knew exactly when to give a gentle nudge or a more forceful push was a key part of our sale happening, updating us on every stage. First class.

John · 16 May 2024

★★★★★ 5/5

Trustpilot

Fabulous Communication & Commitment

We wanted to offer our sincere thanks to Jo Goddard in looking after our purchase in Whiteley. The chain was a lengthy 6 persons covering many dynamics but Jo was an absolute star and showed great determination and patience in dealing with anything that was thrown at her. She is a huge credit to Charters Estate Agency and I would not hesitate to recommend them to anyone.

Simon · 28 August 2024

★★★★★ 5/5

Trustpilot

Fantastic Service from Dan at Charters in Romsey

We would highly recommend Charters in Romsey and particularly Dan. We thought he was professional, courteous, and very knowledgeable about the area. We never felt rushed during viewings and although he was always well prepared, he was incredibly supportive in finding out additional information when we had more specific questions. We appreciated Dan’s efforts to understand exactly what we were looking for and his efforts to find us the perfect property. Thank you very much!

Nigel · 6 April 2024

★★★★★ 5/5

Trustpilot

Rental Experience in Winchester with Charters Estate Agent

Charters were instrumental in helping us find a rental property in Winchester. From the moment we contacted them, they were highly proactive to our needs. They took the time to understand our requirements and preferences.Throughout the viewing process, Sarah was always punctual and professional. She provided us with ample time to explore each property and was patient in answering all our questions. Once we found the ideal property, Sarah guided us through the application process. She ensured that all necessary paperwork was completed correctly and promptly communicated with the landlord on our behalf. This made the renting process stress-free.The communication from the entire team at Charters was outstanding. They were responsive to our queries and kept us updated throughout each step of the process. Overall, our experience with Sarah Bainbridge and Charters estate agent has been excellent. We highly recommend their services to anyone looking to rent in Winchester.

Van · 21 December 2023

★★★★★ 5/5

Trustpilot

Have no doubt Charters estate agents…

Have no doubt Charters estate agents Winchester are truly a wonderful company to do business with. They deal with multi million pound House sales daily, my purchase was very small indeed by comparison. Nonetheless I was treated to no less than a perfect sales team. From start to finish they were polite, courteous and kept me well informed as to the progress of my house purchase. The purchase was completed in record time and in my view Charters went above and beyond what I would have expected for the size and value of what is now my property with time to spare for Christmas. All the staff were unbelievably helpful, and though I do not like to single out individuals I have to mention Jo Goddard and Allison who worked extremely hard to complete the sale in rapid time. I can't name all but thanks to all the team for for working so hard.Should I ever sell on, Charters will absolutely definitely handle the sale. Great job well done.Many thanks from Glen.

Glen · 20 December 2023

★★★★★ 5/5

Trustpilot

Great experience throughout the process

Simon and the team at Charters Southampton made everything very easy whilst buying a property through them. We'd looked at several houses before finding 'the one', and each time, the team were helpful, and very knowledgeable about the properties. After having our offer accepted, again the team were really supportive and helped us view the property again on a few occasions. They also helped ensure the process was exceptionally quick leading to an exchange in around 4 weeks.... I would have no hesitation in using them again in the future.

Nikki · 19 December 2023

★★★★★ 5/5

Trustpilot

Simply the best!

We have just sold our house through Charters (Bishop’s Waltham ) and I have to say that from start to finish they have been amazing! The fee was higher than some other agents we considered but the added value from the Sales progression team was impressive and worth the fee paid.Very professional service but also very friendly, helpful and caring. An extra special thanks to Andy, the Manager, Nathan in Sales, Stephen in Sales Progression and Jasper in Valuations. Stephen Henry is an absolute credit to Charters and was phoning me daily to provide me an update around the time we exchanged contracts which was so helpful. Absolutely 5 ⭐️ Team Charters BW you are simply the best!!

Paula · 16 December 2023

★★★★★ 5/5

Trustpilot

Trying to find a rental 300 miles away…

Trying to find a rental 300 miles away from where you are is a little stressful given how quickly the market is currently moving. Ash was very accommodating in arranging a virtual viewing, answered all my questions well and gave me plenty of advice as someone who hasn't rented for 7+ years.I was grateful that the same day as the viewing Ash advocated for me, and secured the property giving me peace of mind. I'm still yet to see the property in person, but I'm confident in Ash and Charters that I will be confident in my decision.Thanks guys!

Lou · 14 December 2023

★★★★★ 5/5

Trustpilot

Trying to find a rental 300 miles away…

Trying to find a rental 300 miles away from where you are is a little stressful given how quickly the market is currently moving. Ash was very accommodating in arranging a virtual viewing, answered all my questions well and gave me plenty of advice as someone who hasn't rented for 7+ years.I was grateful that the same day as the viewing Ash advocated for me, and secured the property giving me peace of mind. I'm still yet to see the property in person, but I'm confident in Ash and Charters that I will be confident in my decision.Thanks guys!

Lou · 14 December 2023

★★★★★ 4/5

Trustpilot

Helpful post-sales from Jo in Hampshire

Jo Goddard in post-sales for Winchester/Southampton was enthusiastic, consistent and got the job done.The post-sales process was long, drawn-out, tedious and frustrating. This was due to issues and personnel further down the chain, and no reflection on Jo, Charters (or me!)Jo (and colleagues) were reliable in communications and maintaining contact, even though there wasn't much to report for many weeks.

J.M · 7 December 2024

★★★★★ 5/5

Trustpilot

Ashley Lovell at Winchester charters

Ashley Lovell at Winchester Charters was beyond brilliant. We looked at 3 properties with him, and each time was a delight, he made it his mission to find us a property and we’ve ended up with one that we couldn’t be happier with! He was so efficient and amazing with communication, couldn’t ask for a better estate agent to help us find our first home together. Thank you Ashley, you’re great and nothing felt too much trouble! 10/10!!!

Rebecca · 25 January 2024

★★★★★ 5/5

Trustpilot

I was delighted to receive such an…

I was delighted to receive such an efficient and comprehensive service. The sales person, Jorgia Tye, went that extra length to ensure that I could visit and view a selection of properties in the vicinity I had chosen. She had great personal knowledge of the properties and had noted and retained my criteria.

Frank · 9 June 2026

★★★★★ 5/5

Trustpilot

Charters

I recently completed the purchase of my first property, and Jo Goddard was instrumental in helping move things forward. She was efficient, responsive, and patient with all my questions, which was invaluable throughout the process. Jo's professionalism and ability to navigate the inevitable challenges ensured the sale stayed on track. Overall, I had a positive experience and would recommend both Jo and Charters.

Robert · 20 October 2024

★★★★★ 5/5

Trustpilot

Zara was vary helpful

Zara was vary helpful. :)

Owen · 9 June 2026