Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,893 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,893 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
1,907
Reviews on Trustpilot
Business-wide
Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotToby Rowe, Charters
All staff at Charters are professional, very helpful and efficient. They really care about their customers. Toby Rowe especially has been very helpful and really cares about and takes pride in his work. Toby really listens to his clients and is knowledgeable about the buying / selling of properties. I would thoroughly recommend Toby to any prospective buyers or sellers. Best wishes Andrea Porter
1/5
TrustpilotJust thought I’d put a comment on here…
Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.
Thank you for taking the time to leave your feedback. We are genuinely disappointed to read your comments, particularly as they do not reflect the level of service we understand has been provided. When you initially contacted our office, you specifically asked to deal with Cameron who spent considerable time discussing your property requirements with you in detail and subsequently sent you properties that matched your search criteria, as well as arranging a viewing and an appointment with our Mortgage Services team. Following your cancellation of those appointments, Cameron also made subsequent attempts to contact you to continue assisting with your property search without success. We therefore feel it's important to provide this context, although we are sorry that your experience has nevertheless left you feeling dissatisfied. We would genuinely welcome the opportunity to understand where you feel we fell short and discuss this with you directly. Please do contact the branch and ask to speak with the Branch Partner personally so that we can understand your concerns and hopefully resolve them.
5/5
GoogleI had a fantastic experience working with Sarah from the letting department. She was always professional, communicative, and incredibly helpful throughout the entire process. Sarah made everything smooth and stress-free, answering all my questions promptly and providing clear guidance every step of the way. Highly recommend her to anyone looking for a reliable and friendly letting agent!
We appreciate you taking the time to review our service, thank you.
5/5
TrustpilotEfficient tenancy transition process
Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.
We really appreciate your positive feedback, thank you for the 5 star review
5/5
GoogleBoth Sarah and Georgia were exceptionally helpful with the search for a new rental. They kept me up to date via email and telephone. Thank you so much.
Thank you for taking the time to leave a 5 star review.
5/5
TrustpilotExcellent!
Been with charters for more than a year and the experience with them is excellent. From the agents to the maintenance issues and everything is a smooth process. I would like to thank to Geanina Ursoianu who deals with my maintenance issues quick and efficient making sure everything is done properly. Thank you ever so much <3
5/5
TrustpilotGREAT EXPERIENCE AND SERVICE
I, Bissoon Ramful are delighted to moved into my comfortable flat on the 28 of September 2026 .The lettings office in Brighton/ Brighton marina,the letting team, Mr William Steward,Mr joswa,Mr Connor,all the team help me a great deal ,and make it happen for me to move fast. The letting team are great always helpful to any clients. I am fully satisfied with their approach and friendly making me comfortable to communicate and understanding.
We really appreciate your positive feedback, thank you for the 5 star review
5/5
TrustpilotJo Goddard & Stacey Walters
The sales team handle the purchase of our house with ease. They were very good at communicating & any questions regarding our move didn’t go unanswered at all. Very helpful throughout the purchase between us & the vendors. Jo Goddard & Stacey Walters were extremely professional, polite & there to make the whole process easy. Thanks
5/5
TrustpilotRentals Team- Edie Jarvis
I have worked with Edie Jarvis from the rentals team and she does an excellent job. She is proactive, helpful and knowledgeable. Highly recommended!!
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotGreat team
Nice and easy process moving in, helpful when issues are discussed. Rhian was amazing and made sure any issue was resolved as soon as possible :)
Thank you so much for taking the time to review our service.
5/5
TrustpilotMillie Shrimpton is the best managing…
Millie Shrimpton is the best managing agent I have ever had. She is professional, friendly and efficient. She has been fantastic with calmy and effectively resolving maintenance issues. She also is always pleasant to speak to and highly compotent. Highly recommend.
Thank you, Kimmy, for your wonderful feedback. We are delighted to hear that you find our managing agent to be professional, friendly and efficient.
5/5
GoogleOur experience with Charters in Winchester has been outstanding. We sold our house with them, even in a tough market and the whole process was made easier by them. Then in our search for a new house, they have listened to everything we have said and are very proactive in reaching out if something comes across their desk. In particular, Megan Bailey has been brilliant. Her constant communication and openness has been fantastic and made us feel that’s Charters really want to help us find our next home. Thank you!
5/5
TrustpilotChelsea was very accommodating and…
Chelsea was very accommodating and helpful, very efficient in getting what you require done. The whole team will go above and beyond.
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotI had a great experience with Megan…
I had a great experience with Megan Foster. I saw a house advertised, and within just three hours, she had arranged a viewing, sent over the forms, and helped me submit an offer. Everything was handled quickly and professionally, with excellent communication throughout. Really impressed with how efficient and responsive she was.
5/5
TrustpilotMazie was lovely
Mazie was lovely! Super friendly, easy to chat to, and made the whole viewing feel really relaxed. It never felt awkward or rushed, we had a good laugh, and she made it easy to ask questions and have a proper look around. She’s got a great vibe and genuinely made the experience enjoyable. Honestly, if all viewings were like that, house hunting would be a lot more fun. Thanks, Mazie!
5/5
TrustpilotGreat service
Communication was really good. Gary Hansford was extremely helpful and having him as a point of contact was great.
Thank you for your review
5/5
GoogleGeorgia is fantastically professional and a pleasure to try to find our home to rent with. She is patient and enthusiastic. An asset to Charters. I highly recommend Charters.
Melissa, thank you for the kind review, it is much appreciated.
5/5
TrustpilotLucy was so so helpful and made every…
Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)
Thank you for taking the time to leave a 5 star review.
5/5
TrustpilotGreat experience with Oliver Lewis
I've worked with Oliver Lewis on the Lettings Team who is managing my property. I've always had a great experience. Oliver is helpful, thoughtful and responsive, and is great at managing complex issues in an upbeat way that takes the worry out of the situation. Highly recommended!
5/5
GoogleWhat a journey to find a house to rent. Georgia Spencer made it possible with amazing suggestions and most of all follow up. Thank you Geogia
What a great review, this is wonderful news.
4/5
TrustpilotThe marketing process was good
The marketing process was good. The photographs of our home were excellent and well presented. There were some minor issues in the draft that required amendment but dealt with well by Georgia at Charters.
Thank you for sharing your experience, Peter. We're pleased to hear that the marketing process and the quality of the photographs met your expectations.
4/5
TrustpilotBuying a property
Jo Goddard who has been our sales progressor has been amazing. So helpful from the beginning until the end. Very good at communicating and updating me on everything. Thankyou for all your help.
Thank you for sharing your experience, Lucy. We are pleased to hear that Jo provided you with excellent support and kept you well-informed throughout the process.
5/5
TrustpilotGreat experience moving with Charters
Great experience moving with Charters, Claire Peerless and team were brilliant, would highly recommend!
Thank you so much for recognising a member of our team with your 5 star review
5/5
TrustpilotI had a really positive experience
I had a really positive experience with Charters Estate Agents. Lucie and Maddie were both incredibly helpful, professional, and friendly throughout the whole process. They were always quick to respond, kept me well informed, and went above and beyond to make everything as smooth and stress-free as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
Want every enquiry from this page to come to you only? Upgrade to View Agents
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
