Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,850 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,850 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,874
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotElla has been a great help from the…
Ella has been a great help from the very beginning of the property search to the final moments, she is such a pleasure to have working with you guys. She made the whole experience a smooth one with constant updates ensuring I was always a part of the process. Thank you Ella!!!
Kiran, thank you for your five-star review!
5/5
TrustpilotThe professional yet personal touch!
The professional, personable and friendly assistance of Sarah was second to none and her understanding and delivery of the type of property that I was looking for was very well understood and perfectly delivered! All in all a fantastic experience dealing with Sarah and the entire Charters team!
Thank you, Brett!
5/5
TrustpilotAmazing outcome & Really helpful
We have been looking for a few months to rent a property and Shannon in the Romsey office helped find us the perfect property. Really helpful, always there if we have any questions and made everything really easy. Best estate agents we’ve dealt with. Highly recommend Shannon and Charters!
Thank you, Alice! Shannon will be delighted!
5/5
TrustpilotKerry Little has been professional…
Kerry Little has been professional throughout, she has guided me through the process and gave sound advice when asked. She has put our minds at ease and kept us updated, without doubt the friendliest estate agent, if only they were all like Kerry!!
Thank you for taking the time to share your experience!
5/5
TrustpilotSuper Sales Progressor
The sale of my flat in Winchester hit lots of complications but throughout Jo Goddard, Charters'Sales Progressor, was able to keep the momentum going and everyone informed. She meant that a potential stressful sale was smooth.
Thanks Phil! Great news.
5/5
TrustpilotCharters Winchester
I have used Charters Winchester for some time now and always find both the sales department and lettings team to be extremely helpful, friendly, and professional. Particular thanks to Mark, Gary, Thomas, Elle and Sarah for all their help and hard work but everyone I have spoken to at this branch has always gone above and beyond.
Hi, your review is greatly appreciated. The team will be so pleased with this.
5/5
TrustpilotLily Mot was a super star
Lily Mot was a super star. She made us feal like we were her most important customer. Her attitude was extreemly helpful. She went out of her way to satisafy our needs. I would recomment Charters estate Parkgate to everyone looking for a home in this area.Many thanks Lily.
Thank you, Lily will be delighted to hear!
5/5
TrustpilotCharters made renting a house seamless
Charters made renting a house seamless, they are so detailed and professional. My letting agent Sarah is awesome, very customer oriented and friendly. She is passionate about what she does and how she can make a client achieve the best home needed. For me Charters Est. agent got my heart already especially Sarah B. You are the best
Hello, thank you for taking the time to review the service received. Sarah will be so pleased with the feedback.
5/5
TrustpilotCharters is one of the best estate agents
Charters is one of the best estate agents I have dealt with during my search for a property. The staff is always very professional and happy to help with any queries. I would like to thank Katie Chapman in particular and also Kevin for making the deal happen. I would highly recommend getting in touch with the sales team if you are looking to buy.
Hi Bradley, thank you for the review, it is greatly appreciated.
5/5
TrustpilotBest experience with agency
Charters guided me and my partner though all the letting process, they were superb during the entire time! Definitely will stay with them for a long time and I recommend them to everyone! Samuel is our designated agent and he is amazing, friendly, always trying to help and solving our issues in a short time, truly a saviour !
Thank you for taking your time to review the service received. Samuel will be delighted.
5/5
TrustpilotExtremely helpful
From start to finish the staff at Charters have been extremely helpful and kept me informed at every stage of the sale. Nothing was too much bother and the polite way they come across puts one’s mind at ease. Special thanks should go to Charlie and Jo.
Thank you Mike, we will pass this on!
5/5
TrustpilotBecky and Gemma at Charters were brilliant!
Charters were fantastic from start to finish helping us buy our first home in Southampton. They were always readily available and always got back to us in a timely fashion.They were very friendly, professional and hard working to ensure our purchase went through smoothly and quickly. In particular, our sales progressor Gemma, and our initial contact Becky were fantastic and excellent at their jobs!
Hi Mathew, thank you for the review, it is greatly appreciated
5/5
GoogleAfter a year of searching for my perfect first house, I'm finally moving! Kevin hogan was my mortgage advisor who helped and guided me through every step of the way. Excellent customer service and always gave his honest opinion on what my options were and which would be best suited for me. Can't speak highly enough of him and will be recommending him to everyone i know!
Charlie, thank you for taking the time to review the service you received, it is much appreciated.
5/5
TrustpilotCharters Winchester
Having dealt with Charters a number of times over the last few years I am always impressed at their sales team is professionalism and proactive nature. Their sales progression team are outstanding, Jo Goddard is knowledgeable, well trained, quick to response and helpful throughout the conveyancing process.
Thank you for sharing your experience!
5/5
TrustpilotI am giving a five star recommendation…Sarah always goes the extra mile..to help.
I am giving a five star recommendation for Sarah Bainbridge and the team at Charters who provide me with an excellent service with managing the rental of a house in Winchester. I was struggling to get a rental house but she helped me a lot with viewing.It was always efficient and professional. Sarah always goes the extra mile..to help.
Thanks Betty, this is great to know and Sarah will be delighted.
5/5
TrustpilotWould hugely recommend Charters to sell your property.
From making an initial contact to sell our property, right through to sales progression Charters and the Bishop's Waltham team have been professional, understanding and incredibly efficient. Many thanks to Jasper, Stephen and the office crew for all their hard work.
Thank you for the review!
5/5
TrustpilotI highly recommend this letting agency
I highly recommend this letting agency. Ella has been very patient and kind, and the staff always calls to update us on available flats. Their prompt communication and professionalism made the rental process smooth and easy.
Thank you for the review!
5/5
TrustpilotCharters Southampton
We have just sold our house with Charters Southampton and we have been so pleased with the enthusiasm and professionalism of the team especially Phil who we have had most contact with. They worked hard to generate interest in our property quickly and guided us through the process in a very friendly efficient way. Thank you to the team. We would definitely recommend Charters.
Thank you so much for the feedback, really appreciates this.
5/5
TrustpilotElla has been kind and very…
Ella has been kind and very professional. On the viewing day, she took her time to show me around the property, even though work was ongoing there. Same day I made up my mind to take the it if offered. I can recommend her anytime.
This is wonderful to hear and thank you for leaving a review.
5/5
TrustpilotAfter months of searching for…
After months of searching for properties, Sam Scott from Charters Southampton came to the rescue. One of the most attentive agents I’ve had the chance to interact with after renting in the UK for the last 5 years. Sam was polite and quick to help us secure a massively popular property. Couldn’t recommend more.
Christos, thank you for the review, it is much appreciated.
5/5
Trustpilot5***** service
We are currently in the process of selling our property through Charters in Park Gate. We have found Jonathan, Toby and Erikson very professional and pleasant throughout. Particularly listening to our preferences and keeping us updated. We are now looking forward to dealing with Jo who will liaise with ourselves, our buyer and solicitors. Thank you.
Hi Jane, thank you so much for the 5 star review, it is much appreciated.
5/5
TrustpilotExcellent tailored buyer experience
Richard Hawes found us a suitable property to invest in, matching our criteria precisely. We found Richard and the wider agency to be friendly and very informative about the local area and would recommend using Charters based on this positive experience.
We are pleased to hear about your positive experience, thanks Carla.
5/5
TrustpilotThanks messages
The experiences of renting in Charters are very good from booking the viewing to renting the property. Especially thanks to Andy Jerram who is very friendly and responsible. He helps a lot in each procedure of the renting. Many thanks!
Thank you!
5/5
GoogleAmazing estate agents who have lovely flats on offer. Customer service was great and a special mention to Ash and Gary who made the viewing process as smooth as possible. Thank you!
Thanks Kieran!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
