Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,850 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,850 reviews on four platforms, including 485 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
485
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,874
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Sales Progression Team
We purchased from Charters rather than selling with them, but were impressed with their proactivity and professional manner.Jo and the sales progression team were invaluable in keeping things moving. Friendly and efficient in equal measure!Thank you
Thanks Ewan!
4/5
TrustpilotKatie is a Star
Katie, the Personal Property Manager looking after our rental, has been great. She took over responsibility very close to occupancy day and she had to get up to speed very quickly. Katie has been a great communicator and is an asset to Charters. Without hesitation, we rate her individually as a definite 5.Our overall rating is based on our experience with the broader Charters rental value chain.
Thank you so much. Katie will be delighted with this feedback.
5/5
TrustpilotFirst home…
Charters has made buying my first home a lot easier than I was originally expecting. All employees seem very friendly and happy to help with absolutely everything. Kerry has been my main point of contact and has been such a huge help!
Thank you, Georgia. Congratulations on your new home!
5/5
TrustpilotGreat letting agency!!
We’ve never used Charters before but I would definitely recommend them as a letting agency. Ella has been great! She is super helpful, efficient and prompt in her responses and we’re really happy with her as our point of contact. Thanks Ella.
Thank you, Ben!
5/5
TrustpilotCommunicate was very good
Communicate was very good , especially Jo Goddard. Always giving a good and honest update of where we were in the process and what needed doing. we were always about to get hold of someone or speak to them in a timely manner.
Thank you for your review, Sian!
5/5
TrustpilotI highly recommend Charters
I would highly recommend Charters and especially Sarah Bainbridge who has been amazing at finding us a lovely flat to rent. Sarah is very helpful and professional answering all our emails straight away, arranging viewings very quickly and keeping us regularly informed.Thank you Sarah
Thanks Jemma!
5/5
TrustpilotI was very grateful to both Charlie and…
I was very grateful to both Charlie and Jo at Charters for navigating us through what felt like a complicated and tricky house sale process. Both were always soon available when we needed to speak, provided regular updates and took a very calm, common sense and human approach to the whole situation.
Thanks Beccy!
5/5
TrustpilotExcellent service from Jo!
From start to finish Charters have been amazing, as soon as we were introduced to Jo in the Sales Progression team she made us feel comfortable and so supported throughout the whole process. She was friendly and very knowledgeable and kept us informed throughout. Would be so happy to recommend to anyone.
Thank you for taking the time to review the service you received.
5/5
TrustpilotCould not be more helpful
I've used Charters several times and will use them for as long as I have tenants. They're so friendly and efficient, and incredibly accessible. Sarah has been particularly helpful in sorting out my most recent tenancy and I'm fully confident that she and everyone else at Charters will continue to support me and my tenants this year.
Thank you Charlotte!
5/5
TrustpilotFantastic Service
Dan suggested we viewed the property, after discussing our requirements and because our chain had collapsed we needed to act quickly. He was quick to respond to all calls and questions and was able to confirm our offer had been accepted promptly in order for us to relax again. Thanks Dan!
Thank you for the review! Much appreciated!
4/5
TrustpilotJo Goddard was available to give…
Jo Goddard was available to give updates and supported a lengthy process through the sale of my property. When Jo was not available Gemma was also helpful. I’m grateful for the support and overall pleased with the experience although it had its challenges along the way. Thanks Jo and Gemma
Thank you for the review!
5/5
TrustpilotCharters - Southampton
Charters have been great throughout the process of selling our property, especially Stephen H, who has kept both parties informed with updates throughout the process with excellent communication and service. Would definitely recommend them, their reviews speak for themselves. Thank you 😊 Maisy & Zac
Thank you!
5/5
TrustpilotGreat experience from far away!
Charters really helped me finding the property I wanted, fitting all of my requirements. Sarah and Ash were particularly helpful, really friendly and made my experience finding a property 200 miles from my hometown a lot less stressful! When the first property I viewed didn't quite go as plan they offered an even better alternative within 24 hours. Great service and great people. Would highly recommend.
5/5
TrustpilotAfter months of searching for…
After months of searching for properties, Ella from Charters Southampton was able to render the much needed assistance.One of the most attentive agents I’ve had the chance to interact with after renting in the UK for the last 1 year. Ella was polite and quick to help us secure a massively popular property. Couldn’t recommend more.
Olabode, thank you for the review, it is much appreciated.
5/5
TrustpilotI would like to express our special…
I would like to express our special thanks to Matthew Mcinally, the polite but confident sales manager of Charters. He had great knowledge about the house he was showing us and made the whole viewing very relaxed. We wish you a lot of success in your carrier.
Thank you so much! This is a lovely review to receive.
5/5
TrustpilotCameron Broom
Cameron was very professional, polite and addressed all our questions and was happy to clarify matters with the sellers. Always kept us informed with updates. He fully understood our brief and sent us information satisfying our requirements. Cameron is certainly a good asset to Charters.
Thanks Kenneth, Cameron is indeed an asset to the business.
5/5
TrustpilotA Challenging Chain
A complex, and at times, rather fraught chain that in most cases would have collapsed if it wasn't for Jo Goddard, and also Gemma Hill, holding it all together, and in the end going well over and above what you would expect from an agent. Thank you for all your help. We cant wait to complete and get into our new home!
Alex, thank you for this review, both Jo and Gemma will be delighted.
5/5
TrustpilotThe team at Charters Winchester
The team at Charters Winchester, in particular Sarah and Gary have been absolutely fantastic as we transition from one property to the next. Helpful and friendly every step of the way! Thank you Sarah and Gary!
Thank you Warren!
5/5
TrustpilotGary in lettings was brilliant in…
Gary in lettings was brilliant in finding us a fantastic tenant very quickly, and in particular Ash in the same team was extremely helpful and communicative throughout. Thank you guys in the lettings team and highly recommend.
Thank you Oliver!
5/5
TrustpilotAs usual such efficient service from
As usual such efficient service fromCharters in Winchester.Thank you Katy for a superbly put together brochure. And for your patience in putting it on Rightmove and then taking it off and then putting it on again!!
Thank you Mrs Quast, this is great to hear.
5/5
TrustpilotExcellent contact throughout the process
Charters managed the purchase of a flat in Winchester. Despite it feeling very slow from the solicitors side Jo Goddard was really good at keeping in touch with me and kept contacting the both the vendors and my solicitors to push things forward and find out reasons for delays.
Thank you for sharing your experience!
5/5
TrustpilotI have been in contact with numerous…
I have been in contact with numerous agents and Charters has been the most helpful and responsive. Especially Ella, she is a very understanding person and a great communicator. It’s not easy getting a place in UK these days but definitely easier with their help.
Thank you! Ella will be so happy to read your review!
5/5
TrustpilotOur first home
We purchased our first home with Charters, we received great support, everyone was very easy to get hold of on the phone and we always had quick response to emails too.Jo helped us through the purchase and she did a wonderful job.
Thanks Elena!
5/5
GoogleCharters have been excellent right from the start, from the outset Peter Sterling was excellent and very through and helpful, but our special thanks go to Jonny Grey who was exceptional in doing all the viewings, very professional and diligent and personable all the right qualities for installing confidence in us as sellers we were in safe hands nothing was too much trouble in keeping contact with us.
Patrick, thank you for taking the time to review the service you received, this is appreciated and Peter and Jonny will be delighted.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Chloe wrote: "We got to know Nony and the Charters team in Winchester as part of our 15 month quest to find our 'forever home' in Twyford. Nony is incredibly knowledgeable ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
