Every review we hold for the Swansea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would highly recommend Belvoir, James and Vicki in particular made the process of selling our house very smooth even when we were met with challenging times they were right on hand to deal with everything appropriately and kept things moving as best they could. Thank you both for everything!
Jessica · 1 January 2024
Agent replied · 31 December 2024
Thank you Jessica for your kind words, James and Vicki are delighted that you have been pleased with the service. Wishing you all the very best in your new home, from the Team at Belvoir.
★★★★★ 5/5
GoogleKirsty was extremely helpful and understanding of my situation and made the whole process extremely easy. She always answered my calls no matter how silly they were.PositiveResponsiveness, Professionalism
Katie · 10 February 2021
Agent replied · 9 February 2025
Hello Katie, thank you so much for taking the time to leave Belvoir Swansea Estate Agents your excellent five-star feedback. We're so pleased you had such a great experience with us.
★★★★★ 5/5
The Trusted AgentCustomer service
I can not rate the professionalism of Julie Salter highly enough. She has been amazing. She works tirelessly to ensure that any problems are resolved quickly and efficiently. We love that she keeps us updated with information and is very patient with any request. She is a genuinely lovely person and we can’t thank her enough.
Debbie · 7 March 2025
★★★★★ 5/5
GoogleThank you for the superb service from Sarah at the Swansea Marina branch. We had two viewings of a property, which led to our offer being accepted within one week. A very smooth, efficient & professional service provided throughout. We would highly recommend! 🌈⭐️ …
Carl · 5 April 2024
Agent replied · 31 December 2024
Hi Carl! Thank you for the fantastic review, it really means a lot to us at Belvoir Swansea. We are very happy to have provided you with such a positive and smooth experience.
★★★★★ 5/5
The Trusted AgentBelvoir, specifically Joel, has been excellent in helping us find a house to rent. Joel was able to get us a viewing for a house and start the renting process within two days. Paperwork has been quick and easy. Joel has provided any and all support we have needed.
Laura · 2 September 2022
★★★★★ 1/5
GoogleBe careful as a tenant when dealing with them and be aware that 55 walter road flat is a trap.look at the bar on top you will never enjoy sleeping and your electricity bill will be very high because the meter is not only yours there is a flat on top loaded on it that is why my meter used to run even after I switch it off.I left the flat 4 months before the end of contract and they forced me to keep paying the rent and the bills as well which was high although it was not occupied.The landlord is hidden and the meters as well .Belvoir was helpless .At the end of the contract they charged me for cleaning the mattress and fixing the garden which was basically artificial and I even did not stay in the flat .The reason that I paid because I was an academic visitor and did not want to go into trouble as a foreigner.Belvoir supports landlords but not tenants.I wasted time and money in that awful experience and I do not want anyone to go through it again.
Aisha · 2 January 2019
Agent replied · 31 December 2024
Dear Aisha,
We’re are extremely disappointed and shocked by your recent review, and feel compelled to respond. Please see our points below:
1. Can you clarify “Trap” as this insinuates that the property is dangerous? This was a recently renovated basement apartment with both front and rear private access, and also fully complied with building regulations. It also has an electrical safety and a legionella risk assessment. There is no gas at the property, so there would have been no need for a gas safety certificate.
2. Previous Tenants of the apartment never had any issues with high electricity bills. We have checked your email correspondence regarding this matter as advised you to contact the utility supplier directly, which you happily agreed to do, as you were the account holder and the bill was in your name. Unfortunately, we did not have authority to speak to the utility supplier on your behalf.
3. Your fixed term contract ran until January 2018. You notified us you wished to leave in November 2017. Rather than breaking contract early and having to cover additional fees to break contract and cover the Landlords costs, we advised you that is was more cost effective for you to see out the remaining two month of your contract. This was discussed with you face-to-face in our office and you were happy with the arrangement. It was made clear that you could vacate sooner if you wished but that you were contracted until Jan 18, and so would be liable for all your tenancy obligations until then.
4. We had an Independent, written and photographic check-out report conducted at the property when you vacated. The report showed that the mattress was stained and there was an overgrown ivy bush and extensive weeding, despite that fact that the garden/lawned area was Asto turf. You agreed to these claims, and would have been made aware that if you did not agree then you had the opportunity to use the free ADR service provided by the Deposit Protection Service.
If you would like to discuss this further, the please contact our office and ask to speak with our Manager or one of the Directors.
Regards,
Belvoir Swansea
★★★★★ 5/5
allAgentsBig thank you to Arwel for
Big thank you to Arwel for his help and professional advice in finding suitable tenants for my rental property. I was recommended Belvoir by a friend and am very happy with the service provided to date.
Gareth · 1 October 2023
★★★★★ 5/5
allAgents"Big thank you to Arwel for..."
Big thank you to Arwel for his help and professional advice in finding suitable tenants for my rental property. I was recommended Belvoir by a friend and am very happy with the service provided to date.
Gareth · 1 October 2023
★★★★★ 1/5
GoogleIt us disgraceful that the phones are never answered or if you lucky to get through no one returns your call. Business hours are not adhered to as there is never anyone there. You would think that doing business was a top priority but obviously not
Julie · 10 February 2024
Agent replied · 9 February 2025
Good morning Julie
We were so sorry to read your feedback this morning. We have checked our records, and can see that you attempted to contact us yesterday. Unfortunately we are experiencing an extremely high volume of calls at present, due to unprecedented demand for rental properties. We are doing our best to ensure that all messages are responded to within one working day, however. We have your details on our system, and our Lettings Manage Kirsty will contact you today to discuss.
Many thanks
from the Team at Belvoir Swansea, Sketty and Mumbles
★★★★★ 5/5
GoogleGood service, Joel was excellent in communication throughout especially with the current COVID rustles and regulation in place.
Great servicePositiveResponsiveness, Professionalism
Christopher · 1 January 2022
Agent replied · 31 December 2024
Hi Christopher, thank you for your lovely review and kind words about our Lettings Negotiator, Joel!
★★★★★ 5/5
GoogleBen and his team at Belvoir are totally professional giving the highest standards of service at all times. Many Thanks.PositiveProfessionalism
Steve · 10 February 2022
Agent replied · 9 February 2025
Hello Steve, thank you for your five star review of Belvoir Estate Agents and Letting Agents in Swansea. We really appreciate it.
★★★★★ 5/5
GoogleGreat service, always punctual and more than helpful!
Andrew · 14 August 2025
Agent replied · 12 October 2025
Hi Andrew, thank you so much for the great feedback! We're so happy to hear that you are pleased with our services.
★★★★★ 1/5
GoogleAlmost impossible to get hold of anyone. Asked months ago if we can park on our driveway as experiencing hassle from the beauticians below yet, still not received a response. You could call all day everyday and still be sent to voicemail every time. Looking to leave my tenancy early as result of a number of different factors. If landlords want happy tenants do not use this company. They are very, very poor.
Megan · 5 May 2024
★★★★★ 5/5
GoogleIt was a pleasure dealing with Arwel Rees to let my property he was professional and friendly from start to finish, came fully prepared to our first meeting, found a tenant at the rent he had quoted and managed the whole process smoothly for us, highly recommended
Terrie · 1 January 2024
Agent replied · 31 December 2024
Hi Terrie, we loved receiving your feedback, thank you so much! We strive to provide all of our landlords with an exceptional letting service. We will be sure to share your feedback with Arwel. Thank you!
★★★★★ 5/5
allAgentsHigh standard of
Arwel was great in helping me find a property to rent, always friendly and helpful. I noticed that in general, the Belvoir property rentals were of a higher standard than other letting agencies.
Laura · 31 October 2023
★★★★★ 5/5
allAgents"High standard of..."
Arwel was great in helping me find a property to rent, always friendly and helpful. I noticed that in general, the Belvoir property rentals were of a higher standard than other letting agencies.
Laura · 31 October 2023
★★★★★ 1/5
GoogleFrustrating experience and bad customer service. Booked a number of viewings for rental properties and had them booked for around a week with Belvoir knowing my personal circumstances eg having a pet. No contact until the afternoon before we had the appointments booked to tell us the landlord's don't accept pets. This has happened on 2 occasions with Belvoir over a 2 week period costing us both time and money in taking the time off work to view the properties. Would have been nice to be made aware at the time of booking....
Rob · 11 February 2017
Agent replied · 9 February 2025
Dear Rob, I'm not sure if you received my email apologising for any inconvenience caused. As stated, please feel free to contact me on the details provided in the email. Kind Regards, Ben Davies. M.D
★★★★★ 5/5
GoogleStephanie and Sian and the whole team have been first class from minute one nothing ever too much, after a previous disappointment with another agent Belvoir came on board and within 3-4 weeks we had 5 viewings 4 offers and have agreed a sale, brilliant work all around but what was most important for me was the communication, never in our faces but always kept updated, brilliant work all around, many thanksPositiveProfessionalism
Robin · 10 February 2021
Agent replied · 9 February 2025
Hi Robin, thank you very much for taking the time to leave us such a wonderful five-star review. We really value your feedback and we're so pleased to hear that you had such an excellent experience with Belvoir Swansea.
★★★★★ 5/5
GoogleWhen we decided to rent our house we contacted Belvoir Swansea.
The service we had from Belvoir Swansea was next to none from day one until the tenants moved in.
They were professionals and showed great support and provided excellent advices when we had some difficulties.
We are looking forward to rent our property with them form many years to come.
Khalid · 2 January 2019
★★★★★ 5/5
GoogleWe were glad to have appointed Belvoir to let and manage our BTL property , they found suitable tenants within a couple of days. Ben ,Daisy and their staff are always glad to help with any queries etc. They keep us up to date with the let regularly. Thanks BELVOIR for a top class service you are a cut above the rest ..
Elizabeth · 2 January 2017
★★★★★ 1/5
GooglePlease do not believe this company they are Liars. Joseph and the letting team lied to our faces and the Landord. Award winning company they must have lied to get this award too. Be careful people absolute snakes Wish i could give -stars...
Jamie · 10 February 2024
Agent replied · 9 February 2025
We're really sorry to see your feedback Jamie. As you know, our Lettings Manager Kirsty has already reached out to you directly, following your recent application for a property. We can categorically confirm that all offers are taken to our clients, and, due to an extremely high demand for rental properties at the moment, we are often receiving multiple offers on one property. We are sorry that you missed out on the property you wanted this time, and we wish you all the very best with your search. From the Team at Belvoir.
★★★★★ 5/5
GoogleBelvoir have been fantastic! They have made the experience of selling our home entirely stress free. From the way they presented our property to market, to keeping us informed and advised throughout; professional all times. We were astounded when they sold our house within an hour of being there for viewings!. All during a global pandemic! Their efforts have been greatly appreciated. We would absolutely recommend Belvoir 👍🏻PositiveResponsiveness, Quality, Professionalism, Value
Helen · 1 January 2021
Agent replied · 31 December 2024
Good morning Helen, thank you so much for taking the time to leave Belvoir Swansea Estate Agents your excellent five-star feedback. It's great to hear that you had such a wonderful experience with Belvoir Swansea. Best wishes, the Belvoir team.
★★★★★ 5/5
allAgentsImpressive
I must sincerely commend the entire team of Belvoir (Swansea-Marina) who from the beginning of our interest to rent an apartment were very professional in conducting the inspection (viewing).
Secondly, while we had moved in and had a couple of issues with the property, the offered helpful advice and encouragement until the end of our tenement.
Finally, I like to specifically appreciate Gina and Julie, who were very instrumental to the process and procedure of recovering our initial deposit, as everything was acted professionally and timely.
Jeffrey · 10 October 2023
★★★★★ 5/5
allAgents"Impressive..."
I must sincerely commend the entire team of Belvoir (Swansea-Marina) who from the beginning of our interest to rent an apartment were very professional in conducting the inspection (viewing).
Secondly, while we had moved in and had a couple of issues with the property, the offered helpful advice and encouragement until the end of our tenement.
Finally, I like to specifically appreciate Gina and Julie, who were very instrumental to the process and procedure of recovering our initial deposit, as everything was acted professionally and timely.
Jeffrey · 10 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
