Belvoir Swansea reviews

★★★★★ 5/5

Google

I recently switched over to Belvoir to manage my property. I dealt with Arwel, Greg, and many of the team. All gave a fantastic service, great communication and advice throughout the process. The advert for the property was perfect and the professional photographs used to make the advert really helped bring out the strengths of the property. Within 3 days of the property going on the market, I had multiple viewings and multiple offers. The minor maintenance I requested to be done with on the property was expedited quickly and with realistic priced quotes received. I highly recommend Belvoir

Luke · 27 September 2025

★★★★★ 5/5

Google

Louise and the team were absolutely amazing managing through the sale of our property in Dunvant. It was a tricky sale with us not being around. The team took care of everything. Went above and beyond. And were very targeted in finding the right buyer for us. We exchanged and completed within a couple of weeks of the offer being agreed. All managed by Belvoir. Next level service and an example set to all other agents we've worked with over the years. Couldn't be happier.

John · 8 June 2025

★★★★★ 5/5

Google

We can’t recommend Arwel enough! After a frustrating experience with a different estate agency Arwel stepped in and completely turned things around. From start to finish, the process was seamless and stress-free. The way our property was advertised was amazing, and the attention to detail made all the difference. If you’re looking for a professional, efficient, and friendly estate agent, look no further than Belvoir. Huge thanks to Arwel.

Stephanie · 11 April 2025

★★★★★ 4/5

Google

Belvoir marketed my property efficiently and professionally and achieved a sale very promptly. Their valuation was on target. Terry was helpful in pursuing the sale with the solicitors and ultimately pushing to complete the sale. Belvoir also managed the tenancy in the property prior to the sale and the various people I dealt with in the office were always professional despite some difficult times during the pandemic.

Jane · 4 March 2025

★★★★★ 5/5

Google

Louise has been excellent support in helping us find a property. She was very understanding to our needs, giving us no pressure and ample time to make an informed decision. Would absolutely recommend belvoir off the back of the support from Louise.

Rhys · 11 November 2025

★★★★★ 5/5

Google

I had a memorable experience with Belvoir through Mellissa Campbell. Mellissa was not in charge of the property I wanted to rent but she was so helpful in providing support during and after the contract was signed. She is still in touch with me even after I moved into the property and is very responsive when I contact Belvoir on any issues I have. I would give her a 100 star rating if I could. She completely changed the negative opinion I initially had about Belvoir. I have since recommended Belvoir to many others since then. Thanks, Mellissa. You are a rare gem.

Oyindasola · 4 July 2024

★★★★★ 5/5

Google

I was delighted with my dealings with Belvoir lettings in Swansea. I found them to be extremely professional but at the same time offering what I felt was a very personal service. I had to rent my house as a job move forced a change of cities and i was extremely cautious about letting out my home. Ben came around to the house and I felt he connected with me much more than the other agents I met. He explained to me in great detail the current market climate, what rent i could expect to get, legal aspects of the move from home owner to tennant and basically dealt with all my concerns and fears. He gave me a figure he thought we might acheive for the rental which was higher than the other agents i had met but backed it up with comparables in the area. Within a day of the property being advertised on the internet we had received our first viewing and within the first week the flat was formally put under application for the full asking price! Needless to say I was blown away by this and can't thank Belvoir enough. Since the deal has gone through I have received emails and phone calls from Daisy who is managing the property for me. She has taken the hassle out of the move by contacting all relevant bill companies on my behalf, organising an inventory, sorting out Landlord insurance and various other small jobs which I didn't have time to do with the move. Overall my experience was a resoundingly positive one and I would reccomend Belvoir to anyone wanting a professional, knowlegeable and personable estate agent (and who doesn't) #updated# I have now been using Belvoir for the last 2 and a half years, in which time we've had 5 tenants and never had a period in which we were tenant-less, Belvoir have been excellent, we literally haven't had to think about anything in terms of property management and we'll continue to use them for the foreseeable future

Huw · 14 June 2024

★★★★★ 1/5

Google

Belvoir Swansea’s response is misleading and omits key facts. While the claim was refuted, the judge confirmed a high probability of disrepair at the property, a material finding that contradicts repeated denials and is absent from their response. For around four months, I reported serious issues including mould, infestation, and unsanitary conditions, which were repeatedly minimised or dismissed. I was told the mould was “just a bit of nature” and could be resolved with a cleaning spray, despite photographic evidence showing otherwise. The bath panel was removed by the contractor during inspection and was found to be secured with dead bolts. At the time, the contractor questioned why such measures had been used and stated, “What are they hiding?” This position was later contradicted in a subsequent statement, raising serious concerns about credibility and professional integrity. Photographic evidence shows prolonged damp, decaying material, and contamination beneath the bath, explaining the fly infestation and confirming the issues were structural and pre-existing, not tenant-caused. Despite evidence of disrepair and resulting personal injury, no meaningful remedial action was taken. The only redress offered was a £50 voucher, which I refused. For clarity, I have not contacted this agency and have no intention of doing so. I do not welcome further contact or engagement from Belvoir Swansea. I stand by this honest review, which is shared in good faith to ensure transparency and to help protect prospective renters.

Just · 29 December 2025

★★★★★ 5/5

Google

Louise was excellent- quick to respond and proactively updated me on status. I've bought and sold many properties over the last 50 years and Louise's approach stands out above them all. Well done !!

Anne · 27 November 2025

★★★★★ 4.2/5

View Agents

Friendly staff

Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into our desired house that we had seen for while quickly. They worked very hard for us to get this done and we couldn’t fault any of the staff. They were all friendly, approachable and offered sound advice when needed. Thank you so much for everyone involved and a special mention to Louise who pushed through for us at the end.

Jody · 2 July 2025

★★★★★ 5/5

Google

I am pleased with the outcome of this interaction. Getting a house was very challenging up until I got a call from Arwel. He was pleasant and seemed friendly on the phone. He was punctual for our appointment and was receptive to all my questions and concerns at the viewing. While waiting for the final decision, he updated me and kept me informed. I was treated with respect and was comfortable. Thank you Arwel and the Belvoir team.

Giselle · 5 April 2024

★★★★★ 5/5

Google

Have been trying to find a house to purchase. Belvoir and Emma were great in recommending me a property to view which I had not seen on my searches, but it turned out to be ideal. Very knowledgeable and helpful. Would recommend. Thanks guys.

Rhys · 19 July 2025

★★★★★ 4/5

Google

So far I have had a good experience with Belvoir, the only issue I had was initially they were difficult to get a hold of on their office number however I left a voicemail and Arwel got back in touch with me explaining he had been on annual leave. It would have been better if someone had got back to me in his absence however once Arwel was back everything went smoothly as a renter. The viewing was booked and after I got a call back on the same day letting me know I was successful, referencing was quick and easy and I have now signed the contract and ready to move in. Arwel has been very helpful and so have the rest of the team that have been dealing with the process. Hopefully they keep up the good communication and we continue to have a positive working relationship.

Jack · 1 January 2024

★★★★★ 4/5

Google

Belvoir was employed on a Finders Fee only basis and very quickly found suitable tenants, undertook references and completed the Contract. Their marketing was excellent and the property was shown at its very best on all the main sites. I did however find it disconcerting that I had not I knew so little about the tenants and was not shown the outcome of references, or whom they had contacted, before the contract was signed on my behalf. This aside, I found the service good, Arwel was very professional and knowledgable and I would use them again.

Helen · 1 January 2024

★★★★★ 5/5

View Agents

Excellent

As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond, scheduling a very last minute first viewing, being refreshingly open and honest about other viewings booked in, offering me a second viewing and even a pre-completion viewing at a moment’s notice. He is knowledgeable, approachable and expertly facilitated the process with ease, chasing solicitors when needed and checking in regularly. His communication was great throughout. Would highly recommend Belvoir and especially Terry. Thank you, Terry!

Anina · 3 April 2025

★★★★★ 4.6/5

View Agents

Wonderful letting experience.

Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is a passed problem that they seem to have fixed, I had tried multiple times in the past to get viewings and never received any communication, I tried for 3/4 properties back in 2023. Just happy they have now got it all sorted and we had a really smooth process.

Zak · 14 April 2025

★★★★★ 4.8/5

View Agents

Amazing service and a lesson to all other agents

The Belvoir team were absolutely amazing managing through the sale of our property in Dunvant. It was a tricky sale with us not being around. The team took care of everything. Went above and beyond. And were very targeted in finding the right buyer for us. We exchanged and completed within a couple of weeks of the offer being agreed. All managed by Belvoir. Next level service and an example set to all other agents we've worked with over the years. Couldn't be happier.

John · 22 March 2025

★★★★★ 5/5

Google

I viewed a property on Saturday and was really impressed with Chris from Belvoir. He was well presented, very knowledgeable about both the property and the surrounding area, and answered every question confidently. He arrived early, something I really respect and was friendly, professional, and genuinely helpful throughout. Even though the property wasn’t the right one for me, I look forward to working with Chris to find my next home. Highly recommend.

David · 27 November 2025

★★★★★ 5/5

Google

We recently bought a property through Belvoir, Louise was fantastic, great communication, friendly, knowledgeable, easy to contact and always answered any queries. Louise was particularly patient and persevered when our sellers pulled out, which we were very grateful for. Would highly recommend. Thank you Louise!

Helen · 10 April 2025

★★★★★ 5/5

Google

Thanks Joseph for all your assistance and supports in helping me and my family secure a three (3) bedrooms apartment recently at Port Tennant. It was a very seamless process from start to the point where I got the keys to the house. I also appreciate Julie and all other staff members at Belvoir and Let Alliance for their friendly attitudes geared towards quick resolution of issues. I would highly recommend Belvoir.

Adetunji · 1 January 2024

★★★★★ 5/5

Google

I have rented an apartment via Belvoir Lettings and Joseph has been the advisor dealing with my case. The process of renting was a lot faster compared to other agencies and throughout the entire process Joseph was very friendly and prompt , offering trust and security. I highly recommend Belvoir as a letting agency. As well Joseph is one of the best lettings negotiator I’ve ever dealt with .

Ana · 1 January 2024

★★★★★ 5/5

Direct reviews

I have used Belvoir to finds tenants for my properties for at least the last ten years, and hope to do so for many more years. They have never let me down. Over recent years my main point of contact in Belvoir has been with Arwel Rees. Arwel has taken the trouble to understand what sort of tenants will match my requirements, and their suitability for the various properties. The result has been a happy landlord and equally happy tenants. Many thanks Arwel, from me and from them.

Paul · 23 December 2024

★★★★★ 5/5

Google

In dealing with a property sale dependent on a Grant of Probate, and the procss starting February 2022, the staff of Belvoir have been nothing but professional and accomodating. As sellers, we live in 3 different areas of the UK. Under the accomplished leaderhsip of James, everything was managed professionally and efficiently with us always being kept informed at all stages. We gained the full asking price and I do belive this was as a result of Belvoir's knowledge of the market. In addition to fulfilling their responsibilities as estate agents, the team went further by downloading all photos related to the house and offered to take the final utility readings if needed. I could not recommend James and his team highly enough. Thank you James..

Non · 1 January 2023

★★★★★ 5/5

Google

First impressions of Belvoir, local, friendly, informative, professional. All processes were explained clearly, Inclu costs. Belvoir supported us with advice regarding external forms and companies - Always going above and beyond! Communications were brilliant, quick to respond, always on the end of telephone / email / text message whichever medium you prefer. I will be recommending Belvoir to family and friends, “property is definitely personal” you really are made to feel like a person not just another “sale” - a stressful process of selling made easier by the team!

Bethan · 1 January 2023