Trusted Agent profile · Swansea
Verified
★★★★★
499 reviews across 4 platforms
Unit A Marina Villas, Trawler Road, Swansea, SA1 1FZ
Part of Belvoir, see every office.
Belvoir's office in Swansea, at Unit A Marina Villas, is rated 4.5 out of 5 across 499 reviews on four platforms, including 396 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
396
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
56
Reviews on The Trusted Agent
This office
27
Reviews on allAgents
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ...Read all 6 from sellers
As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ...Read all 6 from buyers
Working with Julie at Belvoir in Swansea has been a real delight. She has been punctual, clear and incredibly helpful on all matters related to the rental ...Read the review from landlords
Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ...Read all 5 from tenants
Belvoir Swansea opened in 2010, we are now a multi-award winning Estate and Letting Agency with offices in Swansea City Centre and Mumbles. Our business is based on traditional values with a contemporary approach.Whatever your situation or requirements, at Belvoir Swansea, our aim is to provide you with a professional service based on quality customer care, expertise and knowledge. Our services & expertise; Sales across Swansea, Mumbles & Gower Lettings across Swansea, Mumbles & Gower, specialising in the professional and corporate rental market We have a wide range of properties available from City Centre & Marina Apartments to detached homes in Mumbles & Gower Buy to let consultation and advice We employ a dedicated team of property professionals We are locally owned but part of a national network Regulated by NALS; members of Safeagent & The Property Ombudsman with full Rent Smart Wales accreditation and licencing
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleChris provided clear, helpful information about the property and the surrounding area. He was polite and professional throughout.
Hi Irene, thank you for the fantastic review, it really means a lot to us at Belvior Sketty! We'll be sure to share this with Chris.
1/5
GoogleVery unresponsive, horrible. In short, they do not answer calls or emails. I viewed a property, where I was told that only one-year tenancy was possible whilst I was looking for only six months. The agent told me he would talk to the landlord about this and get back to me the following day, which never happened. I tried to call them, but never got through, so left a voice message. The next day, finally I got through, meaning it was me that had to call not them, so they ignored my voice message. I was only told the same that six months was not possible. Several days later, they sent me an application form of the same property which stated "minimum six months tenancy", so I filled the form and returned. However, this was completely ignored by them. Overall, very confusing, unresponsive and unprofessional. I would never recommend this agency.
We are really sorry to hear your feedback Kazuya. We are dealing with an extremely high level of enquiries and calls for lettings properties at present, so we are sorry that you had to contact us again before we had a chance to come back to you. The property you viewed in particular has had over 50 applications since being listed, so we are sorry that yours was unsuccessful on this occasion. While a six month fixed term is the minimum we require in general, this can vary from property to property, depending on the owners requirements for the tenancy. We are grateful for your feedback however and sorry that you feel let down. Our Lettings Manager Kirsty will reach out to you to discuss in further detail. Many thanks, the team at Belvoir
1/5
GoogleI had booked someone in for a valuation on Friday at 2pm. I was around all afternoon and no one showed up. Not even a phone call. I called the office around 4pm and their manned answer service said someone would call me back. I am yet to receive a phone call. Shockingly bad service.
5/5
The Trusted AgentIt has been such a great experience letting a property with Belvoir Swansea. We were assisted by Arwel who has been so helpful and professional. Arwel made the journey easy and ensured we were put at ease at every stage of the process to obtain our new home. Communication has been great and we haven't had to worry about anything as we were always supported. Thanks Belvoir, especially Arwel for all your help!
5/5
The Trusted AgentBelvoir provided an excellent service from start to finish when letting my property. Both Arwel and Melissa in Marina office Swansea were professional and helpful at all times. I would highly recommend
5/5
GoogleMy experience with Belvoire has been amazing. I looked at a few estate agents to let out my first property. Belvoire were very professional and explained everything to me as a first time landland very clearly. They kept in regular contact to make sure I was up to date with ( viewings, what I needed to do, weekly report etc ) Staff are also professional, kind and very knowledgeable in what they are talking about. I myself learnt a lot from using them as a letting agent. I would definitely recommend Belvoire if you are unsure of who to go with when wanting to rent out a property.
5/5
GoogleGreat experience renting a 2 bed flat from Belvoir! Arwel was very helpful, swift and friendly. Everything moved quickly and we were well informed every step of the way.
Hi Rhian, glad to hear your renting experience through Belvoir has been positive and enjoyable. We'll pass on your kind words to Arwel and the team!
5/5
GoogleEmma at Belvoir arranged numerous viewings at short notice. Emma had great local knowledge and is clearly a very experienced agent. Excellent advice and suggestions. Highly recommended!
Hi Jeremy, thank you so much for the great feedback! We're so happy to hear that you are pleased with our services. We will be sure to pass on your feedback to Emma.
5/5
GoogleReally helpful and took the time to help with any issues with paperwork and took the time to explain in great detail well spoken and glad to have dealt with Joel would 100% recommend very friendly
Hi Curtis, thanks so much for taking the time to leave a review. We'll pass on your kind words to Joel. Thank you for your recommendation!
5/5
GoogleI had a wonderful experience with Belvoir Swansea. All the staff were very helpful and friendly. Mellissa was exceptionally helpful and pleasant. Thank you Belvoir Swansea.
5/5
GoogleWhen I was looking for somewhere to rent I'd tried a few agents with very disappointing results. Then someone recommended Belvoir, so I gave them a call. What a difference. They understood what I was looking for, showed me a couple of properties, one of which was perfect, and that's where I'm now living. Ask for Arwel. He was brilliant!
Hi Lance, thank you for your great review! We are so pleased to hear that our local letting agent team was so helpful finding you the perfect place to rent. We will pass on your kind words to Arwel and the team. Thank you!
5/5
GoogleI had the best experience with this agency from when I walked in the service was exemplary. Arwel who was the agent was fantastic always giving information and being available for questions. All such a contrast from other agents who were dreadful. I can’t recommend this agency and Arwel highly enough he went over and above to help me find a suitable rental
Hi Rhian, thank you so much for your wonderful feedback. We are pleased to hear that you would recommend us! We will be sure to share your review with Arwel. Thank you!
5/5
GoogleBelvoir recently visited us to advise on a property owned by my mother. Ceri Hampton was the contact at Belvoir and her advice, professionalism and manner were exemplary. It is potentially a big wrench for my mother to sell this property but Ceri provided excellent advice, made my mother feel at ease, and was in no way pushy, unlike many people I have met in the industry. Her advice was detailed and instructive and she was very clear about how the process would work. If we look to market this property in the near future we will definitely be considering Belvoir to market the property.
5/5
The Trusted AgentGot in touch with Arwel but then dealt with Joseph who was from start to finish Exellent, everything we asked of him he carried out, we will definitely be using Joseph and Belvoir again I've just recommended Joseph to a friend of mine
1/5
GoogleAbsolutely terrible service....this is the second time I have left a review, I used another site that prompted them to contact me, that was 2 weeks ago, I was promised I'd be kept up to date with viewings, I've left 2 requests for properties last week, nothing has come back, as others have said, forget speaking to someone on the phone..no chance, called in yesterday, I was given a name to call Arwell, no answer so left a voicemail plus a text, what a surprise, no response, they are trading under false pretenses..disgraceful service
5/5
GoogleFantastic experience working with Stephanie. Nothing was too much trouble and her knowledge and professionalism were second to none. All round a great customer service experience. We wouldn’t hesitate to recommend Stephanie and Belvoir.PositiveResponsiveness, Professionalism
Hi Samantha, thank you so much for taking the time to leave Belvoir Swansea your fantastic review. We're so pleased to hear that you had such an excellent experience with the team.
5/5
GoogleI just wanted to thank Ben and his team for their recent work in finding a suitable tenant for a rental property I have in Uplands The process was very straight forward and efficiently carried out with the minimum of fuss and saw the property rented within just a few weeks. I was particularly impressed with the speed of feedback after viewings were carried out. Having used Belvoir a few times now, I have no hesitation in recommending them for their superior service.
5/5
GoogleGina Davey was very helpful throughout our end of tenancy process
Hi Tegan, we're so happy that we were able to help your end-of-property rental go as smoothly as possible.
1/5
GoogleI have rented a house from Belvoir and I am extremely unhappy with the property, would not recommend company at all. I am working full time and obviously do not have time to call them at all. Before I moved in, I have agreed with the company that there will be done a professional cleaning of the house and they will put a fence before my move in date. Nothing of the mentioned have been done, I had to do a massive drama to make a cleaning a day after and for more than a month now they cannot put a fence which means I cannot use garden. I asked them to reduce a rent for a month, until the fence is done and they simply refused. I would never recommend anyone to deal with the company.NegativeQuality, Professionalism, Value
Dear Mr Badran, We’re sorry and disappointed to read your feedback here, especially as we are in regular contact with you regarding the fence. As you know, works to the fence were quoted and scheduled before you moved in, however, due to contactor unavailability, we were unable to schedule the works until this week, which we have made you aware of. Regarding the cleaning- the Independent Inventory Clerk did highlight some minor dusting which was missed at the original clean, so we therefore sent our cleaning contractors back within days of you moving in. Again, we have been in discussions with you regarding this. Naturally, we’re happy to discuss this with you in person or via email. We will be in contact privately to discuss further. Regards, Belvoir Swansea
5/5
GoogleI can’t speak highly enough of Belvoir. My family have rented with them for over two years and during that time they have been wonderful. Always prompt in resolving our enquiries and professional. Anthony Roige deserves a mention because he has been fantastic. I always felt he goes above and beyond his job and if I couldn’t get hold of someone then he would assist with my enquiries. Very knowledgable and personable I can’t fault him. We are leaving our rental to buy our first home now but I’m sure any new tenants will be in safe hands.PositiveProfessionalism
Hello Sally. Thank so much for this lovely review of our letting agents in Swansea. So glad to hear that your experience renting in Swansea has been a positive one, and good luck in your new home!
1/5
GoogleI had previously written a really good review for Belvoir when I first moved into the property - they were extremely helpful and easy to work with. HOWEVER, after renting with them, and having moved out of the property, I can honestly say that they are the worst estate agents that I have ever dealt with (and I have rented 10 places in 10 years, so I have some experience!). They visit your house every 3 months (which I understand from the landlords perspective), but they make you feel like it's not your home and they are extremely critical. Finally, they took over £500 of my deposit because they didn't believe that we had the place deep-cleaned (we did), and took photos of pristine fridges and other applicances claiming they weren't clean. For example, they said that our dishwasher and dryer weren't cleaned properly (we didn't use either of them once the whole time we lived there). In short, I don't recommend this company to my friends, so I wouldn't recommend it to strangers either. Go elsewhere!
Hi Jodie, thank you for your feedback. We are disappointed to hear that you were not satisfied with the frequency of our visits or the check out process following your departure in 2019. We do carry out property visits every 12-16 weeks and provide any feedback to landlords and tenants, as this is included in the service we provide to our landlords. We understand that visits can cause a disruption to our tenants, and would like to thank you for accommodating us in carrying these out. We have reviewed your tenancy file and are satisfied that any damage deposit claims made were necessary and made in line with the guidance of the Deposit Protection Service, and also with your written agreement. All tenants do of course have the option of using the free dispute service provided by the DPS, in the event that they disagree with any of our claims. We would be happy to discuss the details of your case further if you wish, please do contact us if so.
5/5
The Trusted AgentI had a very positive experience with Joel Mettam and Belvoir. Joel quickly arranged viewings for two flats I was interested in, and he responded quickly and in detail to any questions I had. My tenancy application was processed quickly and without problems, and I am happy with the place I have rented. I can therefore recommend Joel and Belvoir without reservations.
5/5
GoogleReally helpful, Hassan went above and beyond, would use again.
Hi Charlotte, thank you for the great feedback! We're so happy to hear you'll be using our property services again in the future.
5/5
GoogleFrom the beginning of the letting process, Anthony and Belvoir were excellent. Anthony kept me in touch throughout the whole process, giving me peace of mind that my offer was going to be complete. I would recommend to anyone.
Georgia, we are glad we could help! Thank you, and have a fantastic day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.7 out of 5 on average. For example, Jody wrote: "Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ..."
6 reviews from buyers, rated 4.9 out of 5 on average. For example, Anina wrote: "As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ..."
5 reviews from tenants, rated 4.9 out of 5 on average. For example, Zak wrote: "Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Swansea won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
Tell us what you need and we'll pass your enquiry to Belvoir Swansea and up to three other top-rated agents near Swansea.
