Trusted Agent profile · Swansea
Verified
★★★★★
499 reviews across 4 platforms
Unit A Marina Villas, Trawler Road, Swansea, SA1 1FZ
Part of Belvoir, see every office.
Belvoir's office in Swansea, at Unit A Marina Villas, is rated 4.5 out of 5 across 499 reviews on four platforms, including 396 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Belvoir won in 2026.
396
Reviews on Google
This office
20
Reviews on View Agents
This office
56
Reviews on Direct reviews
This office
27
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ...Read all 6 from sellers
As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ...Read all 6 from buyers
Working with Julie at Belvoir in Swansea has been a real delight. She has been punctual, clear and incredibly helpful on all matters related to the rental ...Read the review from landlords
Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ...Read all 5 from tenants
Belvoir Swansea opened in 2010, we are now a multi-award winning Estate and Letting Agency with offices in Swansea City Centre and Mumbles. Our business is based on traditional values with a contemporary approach.Whatever your situation or requirements, at Belvoir Swansea, our aim is to provide you with a professional service based on quality customer care, expertise and knowledge. Our services & expertise; Sales across Swansea, Mumbles & Gower Lettings across Swansea, Mumbles & Gower, specialising in the professional and corporate rental market We have a wide range of properties available from City Centre & Marina Apartments to detached homes in Mumbles & Gower Buy to let consultation and advice We employ a dedicated team of property professionals We are locally owned but part of a national network Regulated by NALS; members of Safeagent & The Property Ombudsman with full Rent Smart Wales accreditation and licencing
The Trusted Agent 2026 results for Belvoir, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly staff, efficient and quick to respond. Arwel was very easy to communicate with and overall excellent help with the process of renting our new home.
Hi Molly, thank you for your fantastic feedback! We are glad to hear that Arwel and the team were so helpful during the process of renting your new home. Thank you!
5/5
GoogleHighly recommend as a letting agency. Very helpful staff and fantastic service. My property was marketed quickly and a tenant was secured to move in almost immediately. Joel was extremely professional, polite and efficient to deal with. Keep up the great work!
Hi Philip, thank you for taking the time to leave a review and for choosing Belvoir Swansea as your letting agent! We'll pass on your great feedback to Joel.
5/5
GoogleI had an amazing experience with Belvoir, thanks to Arwel! He made the rental process smooth & stress free. I truly appreciate his help. Thank you for making such a positive experience!
5/5
GoogleI found my experience with Belvoir very pleasant and very easy! Anthony was very kind, and has been there to help me every step of the way, he's been answering my calls and helping me with even the smallest queries and has been very supportive! I would certainly recommend Belvoir, their staff are all really helpful and friendly!
We appreciate your positive review about your recent experience with us, and Anthony is especially pleased! We are always more than happy to assist you if anything else comes up. Take care!
5/5
View AgentsExcellent service
We cannot thank Terry enough for what he has done for us. The way he was professional but helpful and did not pressurise us or make us feel uncomfortable when viewing houses. Would 100% recommend Terry.
1/5
GoogleMost incompetent company I’ve ever encountered. Try to enquire for a couple properties both online and on the phone, but no one even bother getting back. Typed in everything online to book a viewing, always no reply. Tried to ring them, no one available. If you are not gonna check your email or voicemail, might as well remove all contact details on the website and close the whole thing down. Dont waste your time on Belvoir.
Hi Harry We are so sorry to receive your feedback. We are currently experiencing an extremely high volume of calls and emails from new rental applicants, however, you should have heard back from the team if you have left messages. We are unable to locate details based on your first name only, so we would be most grateful if you would contact our Lettings Manager Kirsty (at kirsty.macdonald@belvoir.co.uk) to provide further contact information, so that she may look into this for you, and phone you to discuss. Many thanks, from the Team at Belvoir Swansea, Sketty and Mumbles
5/5
GoogleHave recently dealt with Belvoir, particularly Stephanie and Sian, on the sale of a property by online auction. Belvoir dealt with all parties with the upmost professionalism resulting in a successful auction day and a happy seller & buyer. Highly recommended for any and all property needs!PositiveResponsiveness, Quality, Professionalism
Hi Daniel, thank you so much for taking the time to leave Belvoir Swansea Estate Agents and Letting Agents your fantastic five-star review. It's great to hear that you had such a wonderful experience with us.
5/5
GoogleViewed a number of properties with Belvoir (with Chris). He was a breath of fresh air, knew his brief and was candid and honest. Resulted in an offer being placed. This is obviously a review as a buyer - but I would not hesitate to use him/Belvoir to sell a property for me in the future.
5/5
GoogleAnthony was really helpful from the start. He let me view some properties and was keen to know what areas weren’t suitable so he could look for something that suited my needs better. Would definitely go to Belvoir in the future if the need arose and would recommend them to anyone looking to rent a home.
Kerry, thanks for your praise and kind comments about our team and especially Anthony! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleVery satisfied with the professional service I received from Belvoir. Arwel was in touch on a regular basis to provide me with updates and advice me.
Hi Vasilios, thank you for your great review. We will be sure to pass on your kind words to Arwel and the team. Thank you.
5/5
GoogleArwel was attentive and understood our situation with regards to our rental needs. He communicated well and kept us informed at all times. Thanks a lot
Hi there, thank you for your great feedback! We are pleased to hear that Arwel and the letting agent team were so helpful with your rental needs. We will be sure to pass on your kind words. Thank you!
5/5
GoogleThank you guys! Especially thanks to Joel, he was very patient and took us through the letting process and answered all the questions we had. Compared to my friend's experience with another agency, Belvoir provides really high quality services.
Hi Oleks, thank you for taking the time to leave a review. We're glad to hear that Joel was able to help you through the letting process. Enjoy your new home!
5/5
GoogleI was purchasing a property from Belvoir. Stephanie Vellacot was the estate agent I was dealing with. Stephanie always responding to any questions I had and liaise with the vendor when needed. This was my first time buying a house, so was all new to me. Extremely helpful, thank you Stephanie!PositiveResponsiveness, Professionalism
Hi there Jack, thank you so much for taking the time to leave Belvoir Swansea Estate Agents your excellent five-star feedback. We really appreciate you taking the time to provide your review. Best wishes, the Belvoir team.
5/5
Direct reviewsBelvoir (Swansea) have been a pleasure to deal with from start to finish in managing the rental of my home. They have kept me fully up to date throughout the process, are always available to answer any queries I have and the whole process has run smoothly. There was one glitch I should mention, which was IT related and it's that I was not informed of a viewing at my property. This was raised with Belvoir and dealt with promptly. I would highly recommend their services.
5/5
GoogleBelvoir, and particularly Arwel have been fantastic throughout the whole rental process. Excellent and thorough communication, a massive support during the most stressful of times!
Hi there, thank you for your great review! We know how stressful the rental process can be, and excellent communication is key to helping it run smoothly. We will pass on your review to Arwel and the team. Thank you!
4.9/5
View AgentsFantastic from start to finish
Terry has been very helpful & knowledgeable about the house we are buying, always on hand to help us. Thank you for helping us buy our home 😊
4/5
Direct reviewsI had been renting a Studio Apartment through Belvoir for 4 years and my experience with them was quite satisfactory. Privacy is one of the most important things in general, and when it comes to people accessing a person's home in particular. A known problem, among students, that is, with UK letting agencies is that if the tenant reports a problem, chances are that her request not to access the property in her absence will be ignored. That has not happened during my interaction with Belvoir and it has always been something I appreciated as it did not deter me from reporting problems. Belvoir's agents are always polite and never rude (there is a polite way to be rude, after all). As an agency, they follow procedures and do try not to engage the tenant more than necessary. I would only advise any tenant to be as meticulous as possible in following procedures: Do report problems, do keep an inventory - photos - since, they will; at their 8hour work while you have to do it in your extra time, but that's the way things are. Provided the tenant behaves and collaborates nicely, he can expect Belvoir's agents to be as helpful as their job description allows them to be.
1/5
GoogleIf I could give them a 0 star review I would. Easily the worst letting agents I have ever used, had to suffer using them for 2 years with no help across the board. Rude staff that don’t give any answers, mould throughout the property that we rented which was just covered by paint before we moved in, they then refused to believe the property had any and we had to fight for 6 months to get it finally sorted, but this was only fixed after we reported this to environmental health and they finally pulled their finger out even after we told them that my partner suffers with mould related illnesses. My partner actually posted about this issue on the uplands and Brynmill community page, where you can still find the post now, even though the admin told us that belvoir tried to join this group in order to get the post removed. We were told after moving in by an agent that our landlord doesn’t respond very often, so things will take a a while, which is obviously unacceptable. We have moved out of that property 4 weeks ago today and only today been told that there will be deductions from our deposit, but still with no evidence to back up why any deductions are being made to begin with. To prove my point, the agent over the phone told us there was food debris in the sink and that they will deduct money for this, attached is the picture they’ve used to say there is debris. I hope people are actually reading this and they never chose to use belvoir as an agents, because I know I won’t,
4/5
Direct reviewsEverything was dealt with very professionally and pleasantly by Arwel. Communication was clear and frequent, I didn't ever feel like I was in the dark. The only thing I would have suggested is using Word form fields on the forms I was sent. Having multiple full stops to indicate a field to fill becomes very tedious. You can have functional tick-boxes and drop-down menus etc. Other than that everything was great. Link for guide on form fields: https://support.microsoft.com/en-us/office/create-forms-that-users-complete-or-print-in-word-040c5cc1-e309-445b-94ac-542f732c8c8b
5/5
GoogleJoel is very helpful and very professional agent. He is Always reachable and will do his best to provide the best service for his customers. He is also available for any clarifications or any support needed.PositiveProfessionalism
Hi Amr Thank you so much for this lovely feedback, we're delighted that you were pleased with the service from our Lettings Negotiator Joel! Many thanks Belvoir
5/5
GoogleIt has been great to work with Arwel and the team at Belvior again. First class service - I can highly recommend.
Hi Branwen, thank you for your amazing review! We will be sure to pass your kind words on to Arwel and the team. Thank you.
5/5
GoogleThe best! Belvoir helped us find an amazing rental property. The buying process was super smooth and within 4 days they had people move in to rent it. Unbelievable! We’re in the process of working with them to buy another property to rent … More
Thank you very much for your kind words Rhiannon. We will be sure to pass on your kind words to Arwel!
5/5
GoogleWe had a great experience throughout the purchase of our property - from our initial viewing with Urszula, through to the completion of our purchase, we couldn’t fault the service we received from Urszula, Faye and Tom. Thank you!
Hi Alex, thank you for the fantastic review, it really means a lot to us at Belvior Sketty! We'll be sure to pass this on to Urszula, Faye and Tom.
5/5
GoogleMelissa has been amazing at sorting out a new Tennant for my flat. She went above and beyond duty to make sure I was happy. I recommend her to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.7 out of 5 on average. For example, Jody wrote: "Belvoir did a great job selling our house. We had a few offers that unfortunately fell through initially but managed to secure an offer so we could move into ..."
6 reviews from buyers, rated 4.9 out of 5 on average. For example, Anina wrote: "As a FTB, buying a house marketed by Belvoir was very straightforward and I could not have asked for a better estate agent. Terry went above and beyond ..."
5 reviews from tenants, rated 4.9 out of 5 on average. For example, Zak wrote: "Mellissa was brilliant from the first contact all the way up to the final contract signing, regular emails and updates to keep us in the know! My only issue is ..."
Yes. In The Trusted Agent 2026 awards: Belvoir, Swansea won Trusted Agent; Belvoir, Basingstoke won Platinum; Belvoir, Harrogate won Platinum; Belvoir, Warrington won Platinum; Belvoir, Gloucester won Platinum; Belvoir, Andover won Platinum; Belvoir, Rugby won Gold; Belvoir, Leamington Spa won Gold.
